tawk.to Erfahrungen

I used this software on a clients WordPress website and was able to almost instantly setup a live chat feature for them. The beauty of Tawk.to compared to others is it's completely free for the features you really need. Of course they have their upsells like any other company such as hiring agents to work for you company, remove branding, etc. But for an out of the box solution that works well you just can't go wrong with using this software.

The only thing I always dislike about any software is the branding that comes along with it. However, with it being a live chat module it's not super noticeable since it's just in small print at the bottom of the chat module.

It was a free software that allowed us to add chat communication to our website. Tawk.to was easy to add to our website as well. Being able to jump into the middle of coworkers chats to assist or just whisper to them is great as well. Another good feature is the tawk.to app.

So if you're looking for a cheap way to add this type of functionality to your site, it's worth it.

It needs to refresh the dashboard constantly. It has also kicked me out of the app in the middle of chats with potential customers.

Tawk.to allows us to communicate directly with website browsers. Tawk.to has helped increase conversion rates on the website, as we can guide/advise customers immediately.

There is no downside to using Tawk.to, and excellent piece of software.

What stands out to us the most is the real-time chat, which allows to engage with website visitors promptly and provide instant support, while the support ticketing system ensures that customer inquiries are organized and addressed systematically, contributing to a well-rounded customer service experience.

Rarely the loading time affects the experience as the chat button appears 10-20 seconds after the main site loads. But this, again, happens rarely.

The majority of the capabilities that you need while chatting with users are available on Tawk.to, which is absolutely free and very simple to install or integrate into websites. You can also create tickets from the chat itself, also a helpdesk can be created with Knowledgebase.

It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're online.

Our organization uses a website to allows members to do various things like register for events. Sometimes, people have run into trouble or questions while trying to do something. Now, there's a little box in the corner that allows them to start a chat session with me so I can help them out. It has come in really handy and been a huge time saver for myself and our members.

This exceeded expectations for a free program. It automatically turns on and off at set times of the day and has an auto-reply if I don't respond right away, in case I forget to turn it off when I step away from my desk.

It made me really wonder - why is this free? As the saying goes, if you're not paying for the product than you are the product. So, I'm usually a little leery about free software. There are no ads besides their own discreet branding. They do have some nice add-ons you can purchase: removing their branding, hiring live agents, and video and screen sharing. That makes me feel better about embedding a free product into my website - seeing how they make their money, even if it's not from me.

I really can't think of any valid cons.

An easy way to enhance our website is through a chat tool, and one of the best is taw.to, it is very easy to install and use. Its administrative panel allows to control in an organized way the communication with the users that visit our web, besides we can configure forms with welcome messages and add the fields that we create are useful to establish the communication, for example in my case I usually request the name, email, and phone.

We can use it in HTML sites and also in CMS as wordpress, since there is a plugin for this. We can also download the APP and use it through our smartphone from anywhere.

Actually this tool pleases me a lot, but sometimes there are flaws in the browser and we can lose communication, but it is not serious in most cases I usually solve easily by reloading the browser or starting a session again

very easy to chat with live visitors, real time tracking of how many visitors are online, chats can be initiated by the user,, graphical report, chats transcription, everything is awesome

the chat notification music, that is toooooo loud

As the individual in charge of maintaining contact with consumers looking on/requesting information on our website, tawk.to has made the communication both parties seamless. Not only are you able to notice guests looking at your site in real-time, you are able to observe the text that they are preparing to send to you as they write it... allowing extra time as the company to respond with a proper and successful response. Statistics involving location, time, and IP are added benefits when studying visiting consumers.

There are hardly any negatives about tawk.to. The chat software is simple, non-intrusive, and ready to be of use when need be. The only negative, which should be taken with a grain of salt as it is such a minor detail, is that the incoming text of the consumer can occasionally come in sporadically, or a brief one or two second time pause between existing and currently being written text. This results in a quick jump in the conversation. Again, however, this is the worst experience that you may encounter.

Integrating a customer support chat window in to a web application can be a harrowing process. You can either build your own which would take a considerable amount of resources or you could buy an expensive solution that requires hours of integration. tawk.to bypasses both these scenarios with a relatively cheap support chat solution that is super easy to integrate in to any website and provides awesome options to response to customer requests. The integration only takes a few lines of code and the mobile application that is provided allows the customer support team to respond to requests from anywhere at any time. Extensive backend reporting also allows analysis of how well customer requests have been responded to with comprehensive analysis and reports.

More complex configuration for more specific scenarios can be tricky; if you're trying to do something complex that's not provided out of the box, configuration tawk.to can become difficult.

1. It a great add on to a web application (websites) if you want to allow your users to contact your support team easily.
2. Tawk dashboard is impressive, it usually provides everything you pay for such as real time visitor, previous chats, chat statistics including the graphical representation and tabular as well.

1. It also provides few add-ons as Putting your own brand and get rid of that tawk.to label at the bottom, but honestly speaking it is more expensive than it should be.
2. Mark my words, this one literally frustrates me by not giving any notification whenever a chat comes. I don't know what is wrong whether it is the browser or the tool itself.

It's free! When you run a business, you can't afford to pay for 30+ software programs that aren't critical to your business. Live chat isn't a HUGE part of my business... so I can't rationalize paying for a super slick online chat app. Tawk.to gets the job done and it still looks pretty fresh on my website. My office admin can use it under her account, and overall it ain't too bad.

It can be buggy, and it can be complicated. Honestly, Tawk.to has so many features, more than we need, and I feel some of that effort could instead go into making the website and app more reliable and easy to use. There are so many settings that it's easy to get lost trying to figure out what is what. For example, there have been a handful of times where our live chat is just turned off for days at a time before we notice it and we have to go in and figure out why. User management can be complicated. The app is not the easiest to use either. But, I really can't complain because I am benefiting from it all for free.

The software is easy to use and to implement, gives demographics of web visitors so that you know in which state or country they are. This enables you even to personalise your chat thus increasing customer service. Offers its own tawkto icon on the free version chat and the flexibility to personalize once you pay. The free version is really incredible especially their features of adding someone else for support.

They add ons are pricey and not worth the amount you will need to pay

The best thing about Tawk.to chat is not that you do not need to pay for it, but the number of features and productivity it offers. Usually there are some big and minor issues with free software, but Tawk.to is an exeption. This chat platform has everyting you need and expect from a communication software.

There is nothing a dislike about Tawk. It has all the features I need, a good mobile app and everything meets my demands.