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350 Bewertungen

- Branche: Großhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Simple and Intuitive for our growing business
Bewertet am 7.11.2022
They have been great to work with and support is super responsive
Vorteile
One thing I like about Melio is a newly released feature that allows us to pay multiple invoices to one vendor by one payment. We often had to create individual payments to each vendor separately so now we can combine into one payment makes everyone's life easier.
Nachteile
We had issues of the preferred payment method of payment to vendors change without us making the change but that seems to be a resolved issue.
Antwort von Melio Übersetzen auf: Deutsch
Hi Devin, thank you for taking the time to post this review. We are delighted to hear you find Melio useful and are enjoying the features we offer.
Best,
Team Melio
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great for Saving Money on Credit Card and ACH Charges
Bewertet am 18.11.2022
Very easy to use.
Vorteile
I love that there is no cost for sending my invoices and having the customer absorb the cost of credit card fees or ACH fees.
Nachteile
It's pretty limited and it had an issue once that I canceled a scheduled recurring payment but it continued to send payment to a vendor for months before I noticed. It did send notices via email, however so that is one me. The reason I didn't notice was because the payments were so close together, I thought the notices were the same payment. So when I got both notices, I didn't realize it was two separate payments.
Antwort von Melio Übersetzen auf: Deutsch
Hi Marialuisa, we're glad to hear you find Melio useful and easy to use. Thank you for sharing this review with us and the community!
Best,
Team Melio
- Branche: Onlinemedien
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Melio saved us in a crunch and we've stayed for years!
Bewertet am 2.5.2023
It can be hard to find a trustworthy site to send money but we always felt safe with Melio and they have great support to help at any time. Their rules and timing for sending money are simple so once you read those, everything is straightforward and you know exactly when your money will arrive / vice versa.
Vorteile
We needed to make a payment fast and were having some issues with our bank which required an in person appointment. Finding Melio saved the day and we were able to process the payment quickly, safely, and very conveniently. The cost to use a credit card is the standard 2.9% fee which is invaluable when you want to leverage credit but are in a space where many companies only accept wire transfers.
Nachteile
I had a payment or two rejected before I knew that you could only select the "I have already received the goods" for my industry but other than that, I had a perfect experience with Melio.
Antwort von Melio Übersetzen auf: Deutsch
Hi Kallie, thanks for sharing this five star review. We're delighted to hear that Melio has allowed you to process payments quickly, safely, and conveniently. Our goal is to consistently deliver the support and assistance you require for your business. We greatly appreciate your continued support over the years and we'll be sure to pass this feedback along.
Best,
Team Melio
- Branche: Bau
- Unternehmensgröße: Selbstständig
- Monatlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Default on scheduled Payment.
Bewertet am 10.4.2023
They Defaulted on a scheduled Payment! I contracted Melio to make payments to my commercial Land Lord monthly and to take the payments from my credit card. Obviously my bank has the same service but I want to gain points even if that means spending 1 point to earn 2 points. it's all a write off. Melio missed the last payment. And, has yet to get back to me about this. They can be reached through my credit card company and even they could not get through. It is astonishing to me how the whole company could be on holiday. Yet their target audience are all people, including those who don't share the same holiday. clearly the [sensitive content hidden] has Zero respect for his clients!
Vorteile
I'm not so sure I can give a positive note here. I contracted Melio to make regular payments to a commercial Land Lord. That is what I liked about it. But, since that failed I can't say I like any thing; Can I?
Nachteile
They defaulted on a payment; so, they can't be trusted. And on top of that, after notifying the company through google reviews, And following instructions to send them a message with the subject "Urgent Google," they have yet to get back to me because he whole company is on holiday.
- Branche: Tiefbau
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Melio will make your life easier
Bewertet am 18.2.2023
Melio ensures that your payments are sent quickly and securely to your Vendors. Furthermore, Melio guarantees on-time payments every time, giving you the confidence that your payments will be received on time. Additionally, Melio offers a range of payment options, from bank transfers to mobile wallets, which makes it easier for you to make payments on the go.
Vorteile
The ease of sending out payments to vendors that you work with on a regular basis, as well as being able to track how much you have paid them over the course of the year for tax season simplification, is a great asset for any business. Additionally, integrating automated payments into the process can save time and make the overall experience even smoother. Furthermore, utilizing an expansive range of payment options, from mobile wallets to traditional bank account transfers, can open up new ways to pay vendors quickly and effectively.
Nachteile
there are very few downsides to using Melio. The system is designed to run seamlessly and any occasional issues that arise, such as old invoices being listed in the queue that have already been paid, are quickly resolved. Overall, Melio has been a reliable and efficient way to manage payments and invoices.
Antwort von Melio Übersetzen auf: Deutsch
Hi Abdessalam, thank you for sharing this review with us and the community. We are glad to know Melio has been such a great resource and we'll be sure to pass along the feedback given.
Best,
Team Melio
- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best way to pay vendors- bar none
Bewertet am 17.11.2022
Easy to implement, and support is great!
Vorteile
The full integration with in QuickBooks online makes this an easy choice for streamlined and efficient processes.
Nachteile
It is difficult to know exactly when a vendor will receive a payment. Should be two days but sometimes has been five days. Especially in the beginning of using the software.
Antwort von Melio Übersetzen auf: Deutsch
Hi Lisa, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.
Best,
Team Melio
- Branche: Immobilien
- Unternehmensgröße: Selbstständig
- Monatlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Easy to Use, Tougher to Resolve Issues
Bewertet am 2.5.2023
Vorteile
It's a very simple and straightforward way to automate payments (and recurring payments) to vendors, with good payment tracking capability.
Nachteile
If something goes wrong with a payment, good luck sorting it out. Once a had a payment bounce back from the recipient, even though I had paid them several times without issue before. Melio customer service gave me multiple different answers as to why that might be. After allegedly "fixing" it, they had me resubmit the payment, only to have it bounce back again - only this time the money got hung up in Melio's system and I had to file a special request to get it back, which took about a week. I just ended up paying the vendor manually myself.Currently I am going back and forth with Melio over a different issue, an inexplicable claim that my tax ID number is associated with two separate accounts. They only divulge information about this in pieces, so it has been left to me to figure out what is going on. Now they want me to email them my SSN so they can confirm -- I don't think so! Of course, in the meantime, I keep getting automated emails from Melio saying "there is still a problem that you haven't resolved." Long story short, when the program works it works great, but what a s**tshow when it doesn't.
Antwort von Melio Übersetzen auf: Deutsch
Hi Andrew, thank you for sharing this feedback. We'd love to turn this experience around for you and will need a bit more info to investigate this further. Please send us your contact details at reviews@melio.com so that one of our team members can assist you.
Best,
Team Melio
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
My favorite billing tool
Bewertet am 2.5.2023
Vorteile
Melio is so easy to use and really streamlined my billing process. They automated reminders for payment are so nice and decrease late/no payments.
Nachteile
Not much. I truly love Melio and recommend it to all service-based small businesses and contractors.
Antwort von Melio Übersetzen auf: Deutsch
Hi Jessi, thank you for sharing this review. We're happy to hear you find Melio easy to use and it has helped streamline your billing process. We'll be sure to pass this feedback along to our team.
Best,
Team Melio
- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Simplify your invoices and payments Quickly!
Bewertet am 2.5.2023
Overall, I highly recommend Melio for any business looking for a secure and efficient payment solution. The app is user-friendly, highly secure, and offers a variety of payment options.
Vorteile
One of the most valuable features of the Melio Payments app is its ability to sync with Quickbooks. This saves time and money by eliminating the need for manual data entry and tracking.
Nachteile
No complaints. The overall visual and technical presentation of the app is pleasing.
Antwort von Melio Übersetzen auf: Deutsch
Hi LeAnne, thanks for sharing this feedback. We are glad to hear that you found Melio to be a valuable, time-saving tool for simplifying your invoices and payments. We'll be sure to pass this feedback along to our team.
Best,
Team Melio
- Branche: Konsumgüter
- Unternehmensgröße: Selbstständig
- Monatlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great for small businesses
Bewertet am 2.5.2023
Vorteile
Melio makes invoice processing quick and efficient - I can upload an invoice and it'll automatically populate the information, or I can manually input an invoice and link it to an existing vendor. The free ACH option is great for small businesses and it's super helpful that Melio tells you when the money will be debited and when it will arrive so you can communicate dates to vendors. It also makes it easy to save payment details & information from vendors.
Nachteile
Wish it could scan more than just PDF invoices - sometimes we receive word docs & excel files.
In Betracht gezogene Alternativen
Quickbooks OnlineGründe für den Wechsel zu Melio
Cost & ease of useAntwort von Melio Übersetzen auf: Deutsch
Hi Ada, thanks for taking the time to share this review. We're delighted to hear that Melio has been quick, efficient and helpful for your business. We'll be sure to pass this feedback along to the team.
Best,
Team Melio
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Fantastic Idea, poor implementation, horrific customer service
Bewertet am 24.1.2022
Really poor customer service, no one is able to help or give advice, and it's a total waste of my time.
Vorteile
It was easy to set up an account and has a pleasing aesthetic. I was really excited to find it. It's easy to set up vendors and create an invoice (took just a tiny bit of trial and error, but it's very self explanatory).
Nachteile
It took 6 weeks and numerous emails and chat messages to get them to send a test payment to verify my company bank account. Finally someone who said they were a specialist or a manager said that they had put in a manual override to get my test payments sent. That should have been a warning sign.
Then I tried to send my first payment to my vendor, and when I did it said the payment failed and I needed to contact compliance, with no additional information. I've gotten a dribble of requests asking for IRS letters and articles of organization. I've sent them in, but I have had no response as to why I was rejected, why they didn't ask for that information up front if it was going to be needed (it was very foreseeable), and there's no way to get a hold of anyone else. So, I've been waiting for 8+ weeks total and still don't have a functioning product, I don't have any idea what is wrong, and there's no way to contact anyone. The on-site chat rep tells me that they're not authorized to answer my questions and that I need to email the compliance team, but the compliance team is totally unresponsive.
In Betracht gezogene Alternativen
BILLGründe für den Wechsel zu Melio
I thought I'd try Melio because it is sleek, low cost, and seemed like it might be more modern than Bill.com (which I've found to be good but clunky for other businesses I own).Antwort von Melio Übersetzen auf: Deutsch
Hi Jeff, thanks for reaching out. Melio requires an EIN or SSN to approve your account for use. Sometimes, our Compliance team requires further information to verify a business and approve the account. As our Support team does not have access to Compliance decisions, Compliance must indeed be contacted directly. We can confirm our Compliance team has been in touch with you via email regarding your account, and requested further information to possibly overturn their decision and review your account as of today, January 27th. Please note, our teams are available Monday-Friday 9am-6pm EST.
Best Regards,
Team Melio
- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Melio pays
Bewertet am 17.11.2022
I rely on it to pay and get paid.
Vorteile
It's effortless to set up. More importantly it's easy for my clients to accept and adopt the software into their business.
Nachteile
Web interface a bit clunky for desktop users.
In Betracht gezogene Alternativen
BILLWarum Melio gewählt wurde
Price.Zuvor genutzte Software
BILLGründe für den Wechsel zu Melio
Price mostly but clients seem to like it better than bill.com.Antwort von Melio Übersetzen auf: Deutsch
Hi Vic, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.
Best,
Team Melio
- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Why use Melio with QuickBooks
Bewertet am 31.3.2022
Excelleent
Vorteile
The built-in integration with QBO and QuickBooks Desktop allow easy flow from invoice entry to payment. The ability to schedule to send either ACH or Check within QuickBooks is critical to our workflow. If we don't have the ACH info the ability to request it securely from the vendor is great
Nachteile
No batch payment, the ability to pay more than one bill with a single payment would be a great addition. Also showing how credits are applied to a bill would be extremely helpful. We send a "bill & applied payments" to our vendors so they will know. Just an extra step that we would like to eliminate
- Branche: Restaurants
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Melio softare is just great!
Bewertet am 17.11.2022
We have to process many payments per day and with Melio I was able to upload and pay our invoices timely and quickly
Vorteile
This software is amazing and I like it because is user-friendly, quick and absolutely efficient.
Nachteile
There are no cons for me! This software is absolutely adequate for our business
In Betracht gezogene Alternativen
BILLGründe für den Wechsel zu Melio
Because it was very intuitive and the client support very responsiveAntwort von Melio Übersetzen auf: Deutsch
Hi Carmen, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.
Best,
Team Melio
- Branche: Unterhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Invoice
Bewertet am 30.6.2021
Outside of the invoice problem, I can't find fault.
Vorteile
I like the ease of use. I also like that it offers what PayPal doesn't...I can allow my clients/customers to pay using their credit/debit card without having to create a account. Thats what I'm looking for, at an affordable price...melio got it
Nachteile
in order to complete a transaction the client/customer will have to add a invoice....ummmm...thats NOT going to work. I will loose money like that. Tried sending a message...NOONE is there to respond. Time to move on to a competitor
Antwort von Melio Übersetzen auf: Deutsch
Hi Sue, thank you for taking the time to post this review and provide us with valuable input that will help us make Melio even better.
All the best,
Team Melio
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
When it works, it's great
Bewertet am 4.2.2022
Even though it is (mostly) free of charge to use, I have lost confidence that payments will be made as scheduled. The need to keep monitoring Melio and our bank accounts means that I am now investigating other options, even if I have to pay for them.
Vorteile
I wanted a way of paying my vendors by ACH. I wanted to be the one that solicited their bank details - not have the payment company dis-intermediate me. There were some bonus features: if a vendor doesn't want to be paid by ACH, I can still use Melio to pay them by check; They claimed to support international payments; I can set up multiple companies of mine on one account and have the staff of each company only access the relevant one. It's tough to argue with free.
Nachteile
There are some vendors that need paying every month, but the amount changes from month to month: Melio's recurring payments only works if the amount is constant, so you have to set up a payment from scratch each time. However the biggest issue is with payments that do not go through even after receiving notification that they are scheduled.....on several occasions, I have had to bring 'stuck' payments to Melio's attention. Operations typically blames it on Compliance and says they can't do anything.
Antwort von Melio Übersetzen auf: Deutsch
Hi Paul, thanks so much for taking the time to leave this review and share your feedback. We are happy to hear that Melio's ability to send payments to vendors by both ACH and paper check has been of use to you. We appreciate the feedback regarding the ability to have recurring payments be of different amounts, and would be happy to pass that along to our product team. Regarding payments that are declined by Compliance or fail to deliver to the vendor for various reasons, Melio users are sent an email notifying them of the payment failure as well as the reasoning. In order to resolve, the user must reach out to our Support team directly. If the failure reason is due to Compliance, our Support team will provide the Compliance team's contact information or escalate the issue to them. We hope this clears things up for any future issues you may run into. Thanks again for your honest feedback!
All the best,
Team Melio
- Branche: Unterhaltung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
Good when it works, horrible when it does not
Bewertet am 1.10.2021
good idea when it works, horrible when it is does not.
Vorteile
integrates well with QBO, pricing is great, easy to seup. When all work well is a good experience.
Nachteile
Horrible, almost non-existent customer support. TWICE, in just a few months of using Melio, they have sent out duplicate payments that were only entered once by me. First time they caught it and notified me a few days later, second time (a few days ago), vendors started calling me saying they got paid for an invoice that they had already been paid for 2 weeks ago. First time dinged my account for $60K, this time $26K. No explanation on what happened either time. Spent 2 days on Chat with no help whatsoever and promises to call me never happened. No phone number to call to talk with anyone, just have to email and wait many days for replies. No one seems at all concerned that I can't pay my bills dues to vendors since they took $26K out of my account or may bounce a lot of checks. There MUST be a number to call someone in emergency situations like this.
Antwort von Melio Übersetzen auf: Deutsch
Hi Alan, we are sorry to hear about your experience on our platform and would like to thank you for providing valuable feedback, which we will use to improve our product. Please send us your contact details to support@melio.com so that a team member can reach out and resolve your issue.
Sincerely,
Team Melio
- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
No Support - You Get A Lot Of Promises, But No Action
Bewertet am 17.3.2022
Absolutely the worst customer service. Why? because there isn't any. I have been trying since Dec to resolve an issue and it just keeps getting worse. The last straw was when I deleted my account and re entered it only to be connected to a former clients account that I have no access to at all. There was a 2 week period that I called every single day and left a message and never did I receive a call back. Just the worst! I've been on a chat with them this morning and they just stopped responding after a few minutes. So frustrating
Vorteile
it worked great until you have a problem then everything comes to a complete stop with no help
Nachteile
Support, there isn't any. They suspended a clients account but didn't notify us. When I finally reached someone who could help, I was told what to do and still nothing. This happened in Nov 2021 and still no resolution. I tried to delete my account and sign up again and it connected to a QB account that I have no affiliation with which is scary. They said they would look into it and nothing yet Four months later and nothing but empty promises
Antwort von Melio Übersetzen auf: Deutsch
Hi Kelly, thanks for reaching out. Upon taking a look into your case, we can confirm it has been escalated to our Compliance team and they are looking into resolving it ASAP. Our Support rep did notify you on 3/17 that this can only be resolved by Compliance, and we assure you they are working diligently to resolve this as soon as they can. We apologize for any delay or inconvenience. Thanks for your patience!
All the best,
Melio
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great product!
Bewertet am 17.11.2022
It's been excellent! It's a key part of my work with multiple clients!
Vorteile
It's easy to use and inexpensive. When needed, the customer service is excellent.
Nachteile
It would be useful to have the ability to pass on the $1.50 check fee to vendors who refuse to use an electronic payment option.
In Betracht gezogene Alternativen
BILLGründe für den Wechsel zu Melio
Lower price.Antwort von Melio Übersetzen auf: Deutsch
Hi Dan, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.
Best,
Team Melio
- Branche: Design
- Unternehmensgröße: Selbstständig
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
They Cancelled My Account
Bewertet am 15.6.2021
Not dandy, not happy
Vorteile
I have no idea if I cannot use it, I cannot know
Nachteile
My client wanted to pay with a bank transfer, so I signed up for Melio. I set up the account, verify the deposit, all looked like it is working properly. Now my client signed the contract, I sent him a payment request, he paid and a day later I get notified that my account could not be verified and the payment won't go through. This is so embarrassing. Instead of them contacting me and request whatever proof they need, do this discreetly, and continue the process, they just kicked me off. I have no idea why. Why not at the time I signed up. Why am I verifying my bank account last week was not enough? It is a business account. This payment is business to business. My business has been around since 2011. I really don't know. Now I either have to find another payment method or somehow get this back working and ask my client again to pay. It is just not a reliable way for me to do business. They will wonder if I cannot even get their payment coming through what kind of service I will provide. That is a bad way to build trust with a new client. Thanks, Melio
Antwort von Melio Übersetzen auf: Deutsch
Hi, our Risk & Compliance team determined we are unable to support your transactions. While we cannot publicly discuss the details of your case, if you would like to provide us with further information and appeal our decision you can reach out directly to: compliance@melio.com.
Sincerely,
Team Melio
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Saves me hours every week, for free!
Bewertet am 31.3.2022
So easy to use, good service, fast, and free!
Vorteile
It's like the best bank bill pay ever! Easy to set up recurring payments and see delivery times.
Nachteile
Wishlist - if it integrated fully with Wave Invoicing, that would be cool, and that would provide an entirely free connected workflow.
In Betracht gezogene Alternativen
Quickbooks OnlineWarum Melio gewählt wurde
Couldn't set up recurring payments the right way, wanted a way to send ACH payments for freeGründe für den Wechsel zu Melio
Free and much easier workflow- Branche: Rechtsberatung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Complance team and Account Manager non-resposive
Bewertet am 19.3.2022
We need to be able to hold someone and Melio accountable when they make a mistake, when a transaction is blocked we have no way to track down the individual who blocked the transaction, determine why and resolve the issue. the lack of transparence, and responsiveness is forcing me to seek alternative platforns even though I have been happy with [SENSITIVE CONTENT], my account rep. He seem to have no authority, or visibility into other departments.
Vorteile
The workflow and interface are idea. If the the staff supporting the product were at the level of the software this would be a wining offering
Nachteile
The compliance team blocked two payments for maintance on properites the trust manages. We provided FEIN, notarised trust documents, 2021 form 1041 tax returns, copies on invoices from vendors for service on the showerhead and HVAC and all I have heard is silence. My trustee and attorney are furious and my accountant is dissapointed and researching alternatives. The property manager and I have repeatedly called the support number as well as making use if the on-line support group.I have reentered the reciepts as my melio account rep sugggested but when I go to schedule payment it goes to [SENSITIVE CONTENT] blocked so I assume this account is flagges/banned. We are not violating any term of service and are engaged in management of 2 owned properties inherited from my family into a irrevocable Form 11041 spendthrift trust with its own bank account, FEIN, attorney, accountant and trustee and board
Antwort von Melio Übersetzen auf: Deutsch
Hello Marlin, thanks for reaching out. Upon taking a look into your case, we can confirm our Compliance team notified you as of today, March 22nd that your account could not be approved as they were unable to verify your account under our criteria.
Best,
Team Melio
- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Non Responsive Support
Bewertet am 25.7.2022
We reported a very serious fraudulent activity over a week ago, since this time I have been trying to get someone associated with Melio to contact us in order to share additional information concerning this case. Trying to reach someone within the Melio organization is a joke, I am extremely frustrated by the lack response when it comes to urgent matters.
For this reason only, I would NEVER recommend anyone to use Melio. It is fine until a situation arises then you are absolutely 100% on your own. A simple call or a follow-up email from a live person versus automated responses would go a long way.
Vorteile
The product is easy to use, however customer support is NON-EXISTENT. There is NO WAY to reach an actual person, either via phone or "Live Chat". So far my experience with Meilo 's customer support has been absolutely horrible.
Nachteile
Customer Service/Support Team is unreachable & non responsive
Antwort von Melio Übersetzen auf: Deutsch
Hi Jim,
We appreciate you voicing your concerns and would love the chance to turn this experience around for you. We're currently investigating further to see if your case has been resolved or if you need further assistance. To make sure we have all the correct info, please send an email to support@melio.com with the subject line "Capterra review". Kindly include your account name, contact details and a brief explantation of the issue you've been experiencing. We will ensure your case is placed on high priority and responded to by a member of our support team within the next 1-2 business days.
Thank you for your cooperation and understanding.
Team Melio
- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Save you a full time employee
Bewertet am 17.11.2022
Very positive, I love the billing
Vorteile
The billing is where melio shine, there is no match
Nachteile
It don’t work that well with accounting software for big client
In Betracht gezogene Alternativen
QuickBooks Desktop EnterpriseGründe für den Wechsel zu Melio
Melio is price great for small businessesAntwort von Melio Übersetzen auf: Deutsch
Hi Calvin, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.
Best,
Team Melio
- Branche: Buchhaltung
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Missing Payments and No Customer Service
Bewertet am 1.6.2022
Numerous payments were never received by vendors. If payments are expediated they are supposed to be sent out via Fed-Ex yet they are unable to provide tracking information. The only way to contact them is via chat and there is no way to speak to anyone other than the rep you get. They will not escalate any issues
Vorteile
In the beginning, they were ok. It was a low cost option
Nachteile
Transaction dates import incorrectly. No way to track payments. Customer service is terrible. No phone support no way to escalate.
Antwort von Melio Übersetzen auf: Deutsch
Hi Melissa, thanks for sharing your review.
We would love the chance to turn this experience around for you and are currently investigating further to see if your case has been resolved or if you need further assistance.
To make sure we have all the correct info, kindly send an email to support@melio.com with the subject line "Capterra review", including your account name, full contact details and a brief explantation of the issue you experienced. Please also include a ticket number (if you have one).
We'll ensure your case is responded to by a member of our support team within 1-2 business days.
If you have any further questions, you can reach us via live chat during regular business hours (EST).
Thank you for your cooperation and understanding.
Team Melio