Netsurion Erfahrungen

Netsurion
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23 Bewertungen

- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
The best managed SEIM out there
Bewertet am 13.3.2018
Vorteile
We use the managed version of Event Tracker for several clients. A central portal has all of the info we need for compliance and security of our client's business.
Nachteile
Setup can be a bit of a challenge as an agent has to be deployed at every endpoint. Syslogs also need to setup to be collected which needs to be done on each device.
Antwort von Netsurion
Hi Fred,
Thank you for taking the time to review EventTracker SIEM. We appreciate your business and kind words.
Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel if you like. Thanks for being part of the EventTracker family.
- Branche: Versicherung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
EventTracker is a great asset in our security toolbox...
Bewertet am 21.9.2018
Endpoint security and an awareness what is going on with users' machine is key.
-We can see what...
Endpoint security and an awareness what is going on with users' machine is key.
-We can see what new Windows processes are running (good or unwanted), connections to risky IP addresses.
-Preventative alerts for low disk space on servers has prevented unwanted down-time.
-DHCP alerts when new machines attempt to plug into our network
-File Integrity Monitoring for PCI compliance
-Audit support during PCI on-site assessments
-Insightful dashboards for NOC TV/monitoring
Vorteile
The integrations from 3rd party systems helps show us the full picture of our security footprint, on-prem to Office 365. Support is very responsive to developing new integrations, if necessary.
Nachteile
None come to mind. Most anything we've had an issue with has been corrected in a timely manner.
Antwort von Netsurion
Hi Scott,
Thank you for taking the time to review EventTracker SIEM. Your feedback is very important to us. We look forward to continuing delivering security and compliance value to NCMIC Group.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
Left a lot to be desired
Bewertet am 5.1.2021
Terrible - would not use them again. They have their own security vulnerabilities we discovered in...
Terrible - would not use them again. They have their own security vulnerabilities we discovered in our own research (such as not encrypting users passwords in Eventtracker database, fixed in newer versions after our recommendation)
Vorteile
The ease of set up and the ability to pick and chose what devices you could monitor vs all in was a highlight
Nachteile
I did not like the tacked on SOC, it left a lot to be desired and when searching for other products comparable, Netsurion definitely was left in the rear view
Antwort von Netsurion
Thank you for taking the time to write a review, as we take reviews very seriously. The vulnerability referenced occurred back in 2018, was immediately remediated and there has never been a recurrence.
While the vulnerability referenced was clearly an issue for you in 2018, your organization has remained a customer for the past several years without incident, so you have been comfortable with our remedy. We understand that your MSP platform organization has chosen to invest in a competing solution and become a competitor, which may explain this review two years after the fact.
In relation to the "con" you listed as our SOC, your service was for our EventTracker Essentials solution through your partnership with an MSP platform organization, which also provided your SOC services. You did not interact with or use our EventTracker SOC. This understanding is apparent because you properly noted that you did not use our SOC in another review posted on this site the same day.
- Branche: Hochschulbildung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
We have had a great experience with EventTracker. We could not manage our Risks without them.
Bewertet am 28.7.2017
Staff augmentation, real time alerts, log correlation, centralized log management, visibility into...
Staff augmentation, real time alerts, log correlation, centralized log management, visibility into security threats
Vorteile
The fact that they are able to manage our risks which effectively is staff augmentation for us. Our Information Security Department is one person (me) and without EventTracker monitoring the environment, sending weekly reports, proactively calling me when they see something unusual and holding quarterly collaboration meetings we would not be able to accomplish what we have been able to accomplish.
Nachteile
Tech Support is based out of India. It can be difficult to get same day turn around. With that being said, though, if it is an urgent matter I normally will hear back from them in a few hours.
Antwort von Netsurion
John,
Thank you so much for taking the time to review our services and technologies. We take each review to heart and will relay it back within the organization to further improve the value we deliver.
We just released EventTracker 9 - access the demo via this link: https://www.youtube.com/watch?v=SjAEbCYKQPI
EventTracker 9 unveils a new, slick UI and enables faster, simpler threat hunting with SIEM.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Good product but difficult to set up
Bewertet am 28.7.2017
Vorteile
Very flexible and accurate. It provides visibility and insight into what is going on with all our systems and network devices.
Nachteile
It is complicated to set up and non-intuitive. It lacks the modern approach to data analysis, such as machine learning.
Antwort von Netsurion
Mike,
Thank you so much for taking the time to review our platform! We really appreciate it and will certainly leverage the feedback. You may be interested in our SIEMphonic Enterprise solution which brings out the full capabilities of EventTracker, or possibly upgrading to EventTracker Security Center which does employ machine learning. https://www.eventtracker.com/announcements/new-eventtracker-8-addresses-the-detection-deficit-in-data-security/
We just released EventTracker 9 - access the demo via this link: https://www.youtube.com/watch?v=SjAEbCYKQPI
EventTracker 9 unveils a new, slick UI and enables faster, simpler threat hunting with SIEM.
- Branche: Computer-Vernetzung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
EventTracker good for small MSPs with 2-5 employees
Bewertet am 12.3.2021
It's hard to get a SOC engineer who knows security. They are more of a support. you can't reach SOC...
It's hard to get a SOC engineer who knows security. They are more of a support. you can't reach SOC directly and get assistance. It might be that they are overseas.
Vorteile
It adds more resources to the CPU. The agents failing to send an alert to our support .
Nachteile
It's not a true multi-tenant and can't be white-labeled. The price is attractive at first but then it adds up. We failed compliance and audit because their log storage can't retrieve log files.
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EventTracker had a very good sales team to sell the product but the service delivery and support was very inadequate.Antwort von Netsurion
Thanks for your review, Rob. Netsurion takes feedback seriously and is always seeking ways to improve our managed security solutions. We will certainly make sure these issues have been addressed. Our Managed Threat Protection solution has two versions, one is tailored to fit most MSPs' and SMBs' needs and budget, while the other is an enterprise-level co-managed solution that delivers more robust features and flexible services that may directly address any shortcomings you experienced. Granted, some security practitioners prefer a software-only solution for which we may not be the ideal fit. If it's not too late to earn your trust back, please reach out to our team via our contact form on Netsurion.com, so we can better understand your experience and see if we can be of service.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Product designed to run internally, badly adapted for the cloud
Bewertet am 9.1.2021
We had not a very good experience at all and are in process of moving our last customers and...
We had not a very good experience at all and are in process of moving our last customers and servers off it to different products. Support was not very great when we engaged them and when we discovered some serious security flaws (like being able to see other customers data and usernames/passwords) promises were made about fixes and responsible disclosures that were not kept.
Vorteile
It does the job of logging events from your windows servers and syslog decently
Nachteile
It is difficult to search and generate reports. Adding extra alerts is difficult or not possible. The cloud version of the software has lots of security holes as it is just the local software that was quickly adapted for multi-tenancy
Antwort von Netsurion
Feedback from our customers and partners has been central to the continual evolution of our platform and service. We take every review very seriously. To be fair, there are a couple critical issues to address in your review.
First, the security vulnerability mentioned was certainly of utmost importance. It occurred in 2018 and was fixed immediately and has never recurred, and has been third-party tested at least yearly.
Second, you must be transparent that you were working with a very limited, white-labeled version of our solution configured for and delivered by your MSP platform provider. The SOC experience mentioned was not our SOC.
Third, let's note that your MSP platform provider has recently invested in a competing solution that you are moving to.
We have hundreds of MSPs working directly, and successfully, with us to receive our full capabilities of end-to-end threat prediction, prevention, detection, and response. We wish you the best in the future.
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
CTO
Bewertet am 22.1.2018
reporting, alerts, log archiving
reporting, alerts, log archiving
Vorteile
Real time alerts for network activity such as failed logons, Administrator changes, software install/uninstalls, etc.. Reporting that satisfies regulator requirements (FFIEC and GLBA) plus comprehensive log search.
Nachteile
The user dashboard for v8 is a bit clunky and search can be difficult to use and slow. However I have seen the new v9 interface and the redesign seems to have addressed these issues and the search speed.
Antwort von Netsurion
Hi Shan,
Thank you for taking the time to review EventTracker SIEM. We appreciate your business and candid thoughts. We're so glad you have been able to see v9 in action and are pleased with it!
Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel. Thanks for being part of the EventTracker family.
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Simple Easy to use and deploy
Bewertet am 27.7.2017
Vorteile
The ability to gather all the logs from windows computers in real time.
Ability to filter events at the sending server side so extra events are not using network bandwidth
Very easy to see and use GUI.
Ability to alert on events and recieve notifications
Very robust and stable platform.
Nachteile
Upgrading agents can be a little troublesome but that is because we don't use a decent software distribution platform.
Antwort von Netsurion
Paul,
Thank you for taking the time to review our platform! As always, please contact us for any assistance or questions about what's next in the solutions roadmap.
We just released EventTracker 9 - access the demo via this link: https://www.youtube.com/watch?v=SjAEbCYKQPI
EventTracker 9 unveils a new, slick UI and enables faster, simpler threat hunting with SIEM.
- Branche: Versicherung
- Unternehmensgröße: 51–200 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
We like their managed event analysis and reporting, which helps with PCI requirements
Bewertet am 24.10.2017
We need it to meet business requirements. Consequently it is important to us that it does what it...
We need it to meet business requirements. Consequently it is important to us that it does what it is supposed to do.
Vorteile
Support people are easy to work with and have been good at customizing to our needs. We rely on them to create reports and alerts for us. We have monthly reviews to go over what has been happening in the past month. These are good, to follow up on questions and make changes. Balaji and company are great to work with and responsive to our needs.
Nachteile
I don't use the software much my self but do use the generated reports. With most support being based in India, it can sometimes takes almost a full day to get questions answered if we ask them in the afternoon, our time (CST). That said, their support people are good and easy to work with. Our weekly vulnerability scan reports are not really configured in a way to make them very useful. They show vulnerabilities, but it is hard to get information on the machines affected.
Antwort von Netsurion
Thanks Tim for your feedback. I will have our Product and Support teams reach out to see if your reports can be better customized for your business needs.
- Branche: Maschinerie
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
The software provides good functionality, sometimes hard to configure.
Bewertet am 27.7.2017
It provides ease of information for auditing and alerting purposes, allowing us to bring up this...
It provides ease of information for auditing and alerting purposes, allowing us to bring up this info quickly and efficiently.
Vorteile
It provides good functionality and information as needed, along with good reporting and adhoc event reporting.
Nachteile
It can be quite difficult to configure for logs outside of the windows systems, it allows great flexibility and you can usually end up doing it but sometimes support is required.
Antwort von Netsurion
Steve,
We really appreciate the honest assessment and will circle this information back to through the organization.
We just released EventTracker 9 - access the demo via this link: https://www.youtube.com/watch?v=SjAEbCYKQPI
EventTracker 9 unveils a new, slick UI and enables faster, simpler threat hunting with SIEM.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
EventTracker has helped us log and track critical history on proprietary machines for several...
Bewertet am 4.8.2017
We derive compliance to most agency's requirements for remote hosting. We receive timely notices...
We derive compliance to most agency's requirements for remote hosting. We receive timely notices when servers are touched or error in any way.
Vorteile
Its thoroughness is a primary asset. Its usefulness as a security compliance tool makes it a necessary part of our hosting suite.
Nachteile
Setup (not installation but configuration) is tedious and requires both user and support intervention to get it up into a useable state.
Antwort von Netsurion
Thanks Tony for taking the time to provide such helpful feedback. Our goal is to provide actionable security for our customers. I will forward your comments to our design team so that we can continue to improve our user interface with each edition.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
works as advertised, support goes beyond expections
Bewertet am 27.7.2017
security alerts
security alerts
Vorteile
great support they do custom mods for you, alerts are very easy to setup compared to other packages. All you have to do is click box.
Nachteile
gui can be improved, you have to go to different screens and apps to do all the functions. All control should be in single app
Antwort von Netsurion
John, thank you for the great feedback! We'll filter this feedback into the organization and product development. We're excited about the recent enhancements announced in v8.3, but I think you'll particularly be interested in the new GUI in v9 planned for release late 2017.
https://www.eventtracker.com/announcements/eventtracker-launches-security-center-8-3/
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Really helps to prevent major/minor server problems
Bewertet am 31.7.2017
Vorteile
I really like the Technical Support provided by your company. I have called many times and have been happy with the provided service.
Nachteile
The software needs to focus more on the user interface. It needs to be more user friendly.
Antwort von Netsurion
Michael,
Thank you for taking the time to review our SIEM platform and services. I'm glad to hear our technical support has delivered! Thank you for your feedback.
We just released EventTracker 9 - access the demo via this link: https://www.youtube.com/watch?v=SjAEbCYKQPI
EventTracker 9 unveils a new, slick UI and enables faster, simpler threat hunting with SIEM.
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Great technical support
Bewertet am 27.7.2017
Vorteile
let you know what is going on in network, get email on alerts, ease of filters logs in one place.
Nachteile
complication on how to set up customize advance threats, no online training for self training to get the best out of the software.
Antwort von Netsurion
Eric,
We greatly appreciate the honest feedback. We certainly want to ensure you are getting the maximum value for your investment. We actually have been talking about enhancing our online training resources, I'm glad you mentioned it. I'll get this feedback to the right people and also have someone reach out and help you handle advance threat detection and response.
We just released EventTracker 9 - access the demo via this link: https://www.youtube.com/watch?v=SjAEbCYKQPI
EventTracker 9 unveils a new, slick UI and enables faster, simpler threat hunting with SIEM.
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
EventTracker is a powerful SIEM.
Bewertet am 16.1.2018
Vorteile
EventTracker is highly configurable, can digest any logging source, and provide precise reporting of events. The company has excellent customer service along with managed services if needed.
Nachteile
Because EventTracker is so powerful and configurable, it can be overwhelming to setup by yourself. I highly recommend professional services when implementing.
Antwort von Netsurion
Daniel,
Thank you for taking the time to review EventTracker SIEM. We appreciate your business and candid thoughts. It's true, EventTracker SIEM is powerful, and with power comes a possibility to be overwhelming. We offer the support needed to make the transition as easy as possible. This blog post has some good information about why SIEM solutions fail and what makes them succeed, after implementation: https://www.eventtracker.com/blog/2016/november/top-three-reasons-siem-solutions-fail/
Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel. Thanks for being part of the EventTracker family.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
The security compliance tool is very helpful when comes to our IT audit review.
Bewertet am 22.1.2018
it meets compliance and audit requirement without question from auditor or examiner.
it meets compliance and audit requirement without question from auditor or examiner.
Vorteile
The pricing was very promising that meet our IT budget need when comparing to SolarWinds LEM and LogRhythm.
Nachteile
Won't auto generate all reports in general for our needs. We need to manual customize each report. Also, the reports description is not precise to the point and cause confusion.
Antwort von Netsurion
Hi Bill,
Thank you for taking the time to review EventTracker SIEM. We appreciate your business and candid thoughts. The latest release of our SIEM platform improves productivity instantly with a modern interface that is intuitive and customizable; enhances common workflows with more efficient storage and search technology; and expands its capability to scale to the very large and diverse data sets needed for today¿s enterprise IT infrastructures.
Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel. Thanks for being part of the EventTracker family.
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
EventTracker8 is a good all round product that assists our organization with our internal...
Bewertet am 23.1.2018
Vorteile
The user interface is very easy to use, and the customer support is excellent. The software is web-based so our administrators can open it via a browser from different locations.
Nachteile
It can be a little slow at times and the search/reporting functions sometimes timeout/expire during particularly large event searches.
Antwort von Netsurion
Hi Neil,
Thank you for taking the time to review EventTracker SIEM. We appreciate your business and candid thoughts. The latest release of our SIEM platform improves productivity instantly with a modern interface that is intuitive and customizable; enhances common workflows with more efficient storage and search technology; and expands its capability to scale to the very large and diverse data sets needed for today¿s enterprise IT infrastructures.
Please connect with us on LinkedIn and Twitter, and subscribe to our YouTube channel. Thanks for being part of the EventTracker family.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great offer for small to mid-size businesses
Bewertet am 18.7.2017
Price, ease of use.
Price, ease of use.
Vorteile
We are a MSSP and we use Eventtracker for log and event management and it is hands down the best featured product in the market for the price. Some MSP's do not like agent solutions but we do and eventtracker is an agent based product, although they call it a sensor.
Nachteile
Slow to market with a true MSP program. They are just now working to implement a good MSP program and still they don't have it to cater to MSP's of all sizes so you have to use one of their partners if you are really small.
Antwort von Netsurion
Kevin,
Thank you for taking the time to write this thoughtful review of our SIEM solution! The feedback is extremely valuable and will definitely taken into consideration for our technology roadmap and partner program's evolution.
We just released EventTracker 9 - access the demo via this link: https://www.youtube.com/watch?v=SjAEbCYKQPI
EventTracker 9 unveils a new, slick UI and enables faster, simpler threat hunting with SIEM.
- Weitere für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
UI is far behind today's expectations
Bewertet am 8.8.2017
Vorteile
Asset management seems well done. The support team is friendly and capable of solving any issues we have had.
Nachteile
UI is clunky, and performance is not great. Fixed-width screens are wasteful. Egregious data requirements (e.g. requiring start time and end time in addition to start and end dates when searching for event data) and navigation (popup, forward/back) is not helpful, requiring reinput of field text in second, third and subsequent queries instead of remembering what I had the first time. Basically contemporary UI features are omitted here for some reason, and we therefore avoid using the product to the extent possible.
Antwort von Netsurion
Alex,
Thank you for your feedback. We just released EventTracker 9 - access the demo via this link: https://www.youtube.com/watch?v=SjAEbCYKQPI
EventTracker 9 unveils a new, slick UI and enables faster, simpler threat hunting with SIEM.
- Branche: Bankwesen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
The program is too slow to use
Bewertet am 1.8.2017
When it works it will send alerts for specific events.
When it works it will send alerts for specific events.
Vorteile
It has some good features. I cannot find too many pros about the product. It advertises some good features however the program is too slow and for me not usable.
Nachteile
The application takes forever to load and is difficult to use. I've stopped using it because it is too slow and difficult. I think part of the problem might be that we have too much auditing turned on which is overloading the system.
Antwort von Netsurion
Greg,
Thank you for your feedback. We just released EventTracker 9 - access the demo via this link: https://www.youtube.com/watch?v=SjAEbCYKQPI
EventTracker 9 unveils a new, slick UI and enables faster, simpler threat hunting with SIEM.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 2.0 /10
Painfully slow to get setup, complex to manage
Bewertet am 19.10.2017
Insight into Windows environment.
Insight into Windows environment.
Vorteile
Pricing was very favorable against QRadar, LogRhythm and that is really the only positive I can find in my experience.
Nachteile
Ability to scale on virtual platforms, slow searching, complex management, behind in log parsing support against competitors. Support was inconsistent.
Antwort von Netsurion
Marc,
Thank you for your feedback. We just released EventTracker 9 - access the demo via this link: https://www.youtube.com/watch?v=SjAEbCYKQPI
EventTracker 9 unveils a new, slick UI and enables faster, simpler threat hunting with SIEM.
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Overall good experience, customer support is sometimes slow
Bewertet am 30.7.2017
Vorteile
I like what this product can do to protect my environment, invaluable visibility that would otherwise not be possible
Nachteile
Support team is sometimes slow to respond, they take a very long time to fulfill requests. Hard to understand the support team sometimes. They are very polite and professional. Makes me think they have a small team
Antwort von Netsurion
Paul, Thank you for the honest and helpful feedback. I'll filter this back through the proper channels here so we can improve our response time and clarity. Our goal is nothing short of excellence in delivering actionable security intelligence.