ClearGage Erfahrungen

Integrates very well with drchrono. Allows our team to efficiently calculate amounts owed for insurance based medical services to which deductible/coinsurance applies. Excellent e-statement function that autoposts to patient account.

Some features were not intuitive to me like generating detailed report of transaction/billing fees that we pay to ClearGage.

It allows patients to concentrate more in their care and less on how they are going to afford it. Also makes it easier for me to collect without having to "hunt people down" with invoices, calls, etc, to pay for services with EFT. Patients are comfortable with an automatic payment that they can figure into their monthly budgets.

The wording on some of the financing pages can be hard to follow for patients. Also, on the last page, there is a line for signature for the patient and a witness, however there's not a place for date.

It works, friendly support. Makes payment taking easy

never got a follow up about what ClearGage all provides. Talking about merchant services and how much I am getting charged for taking card payments. Not really happy but do not know who else I can go with that works with my EHR

Integration with our EMR/PM system, Aprima. Processes are automated and I don't have to remember to upload or import files. Payments are automatically posted.

Would like to be able to have multiple patients in the same payment plan. Currently each patient has to have their own payment plan so if a guarantor/responsible party has multiple children they could have 2 or more payment plans. We end up using the payment plan feature in our EMR/PM for this scenario. It would also be nice if we didn't have to reach out to support in order to have patient permanently removed from texting campaigns.

We use cleargage at our medical practice and the ability to seamlessly send invoices and take payment without having to open three other windows has been wonderful. Customer service is also usually very responsive and overall this has made our lives much easier!

Our patients often think the emails are spam, I'd like to have them look more professional in future.

I like using subscription plans the most.

Using financial lending. The amount clients (us) have to write off is ridiculous.

Auto entered the payment to the patient account. No more missing a payment from lack of entry.

Lots of options, I haven’t taken the time to learn.

Easy to navigate and use. Very easy to explain and use

nothing at this time. never really had a problem that hasn't been resolved

set it and forget it, easy to set up - never touch it again

I've not found an easy report to determine my loss percentage. In other words if you give them for example 10 patients which owe a $1000 each you know that they can't possibly collect $10,000. Not easy to determine how much of the 10K is actually received.

The integration with our practice management software was seamless.

I can't think of anything. It is easy to use.

I’m so grateful that they are incorporated with Billing Precision

We tell them we need some features of it changed, and they do nothing about it

I like the ease of Cleargage. It’s really simple

There are sometimes it doesn’t integrate with salesforce

It is a very functional payment processing system. It's relatively easy to use. It gets a little confusing if you are setting up payment plans at times, but with more use im sue it's easy.

No one ever reached out to us about staying pci compliant and what we needed to do regarding that or also about upgrading our readers against fraud.

Its easy to use, at your finger tips, makes it easy for patients to pay

it was easy to transition to our company and even helped by adding the patient portal

If you understand how to use cleargage it is easy to use

The system constantly suspends accounts and there is no way to change this

D'une part sa facilité d'utilisation car il suffit de créer un compte, de choisir un plan de paiement et de confirmer la transaction et d'autres part sa flexibilité puisqu'on peut modifier le montant ou la durée des paiements selon ses besoins et sa situation financière.

Le manque de transparence sur les frais , la difficulté à annuler les contrats et le service client qui est souvent peu réactif.

It is easy to set my patients up and start collecting.

Adding all my patient information into the system

The ability to edit the payment options.

the length of the monthly terms. It would be nice if the terms offered would be longer.

Simple to use, the ability to download batch statements.

certain times of the day the service may be slow

Me da la facilidad de configurar pagos en automático y que los pacientes configuren sus propios planes de pagos.

En ocasiones se torna el servicio un poco lento en ciertos momentos del día.

Es muy bueno para gestionar los pagos de los pacientes, automatizando todo el proceso.

Sería bueno que se pudieran tener varios pacientes en el mismo plan de pago.