HENO Erfahrungen

Heno is the simplest EMR we have used. It has increased our efficiency and frees up time every single day

Opening multiple tabs for various patients through the day I forget which patient is in which tab.

I don't have anything positive to say. I had a horrible experience, and I was only with them for a month. Stay clear of HENO.

This company does not have your best interest in mind. They gave me a non-working fax number, then after I, myself, discovered the issue, they gave me a new fax number. But here's the kicker... they would not reimburse me for redoing my signs, postage, business cards, etc that had the wrong fax number on them. I had to pay all of that out of pocket to have it all redone. To add insult to injury, they also wouldn't let me out of my contract once I discovered the issue, even though I couldn't use their EMR for a full month because none of my faxes were coming in. I had no patient referrals, and HENO said it was because I was a new business. That's when I did some digging and found out the fax number they issued was incompatible. I had received many faxes from physicians for that month but couldn't access them. HENO made me pay them to get away from this terrible company. I will warn others to stay away from HENO if it's the last thing I do. As a start up business they instantly put me in the hole by about $1000 for their error.

I am so grateful for Heno. I hear a lot of complaints from people using other EMR systems who have to wait days or weeks for a customer support reply. With Heno, you can call or send in a ticket and they pick up the phone immediately or respond within the hour to the ticket. I find the support people amazing and they really care about resolving your question/issue. The system itself is also amazing. Writing notes is super quick and simple and the built-in HEP is awesome and time-saving. They are constantly adding new features too. They recently added the ability to track time in/time out on notes for specific payers (so we don't have todo it on all notes, but just for the one insurance company that requires it). We don't ever have any glitches or time when the system is down. I highly recommend Heno!

The reports are sometimes challenging to use but that's probably because I haven't put in the effort to really learn how to use them well.

Billing software is easy to use and integrates into clearinghouse well with primary insurance. Billing time is quick and easy to track.
Daily notes and HEP tracking is easy to track.
Seamless carryover from evaluation to reassessments.

Secondary insurance not populating in billing

ease of use. Responsiveness of the staff when issues arise that get resolved quickly and always have f/u meetings to make sure I was satisfied

There really isn't anything I can say I dislike about Heno

Ease of use, comprehensive format for billing, scheduling, documentation, and analytics. Fast customer service for IT issues.

Difficulty creating or editing templates. Lack of copy and paste feature for scheduling multiple appointments.

Overall the navigation in Heno is pretty easy once you get acquainted with the system. It is mostly user friendly in comparison to other systems I have used in the past.

Lots of clicking. When your in a case and you update something, primarily when your adding a new patient, every time you update it closes the case and you have to reopen. When you add info to the case description, you can't add info to the policy without updating which closes the case which you have to reopen. It's not a big deal, but there are a lot of clicking with Heno.

I appreciate the look of how it is set up.

There are some things I wish I could customize more fully, and wish I had a little more control over it all.

It's so much more efficient. We were wasting so much time with redundant work. I literally have gotten hours of my life back.

A little more clunky to get through training, with the training modules not in a clear order.

Email POC , intake, 2 way text and 2 way fax

Filtering reports and not being able to integrate with other softwares

Customer service
Scheduling patients
Experience feature

Tracking insurance
Running reports- would like to run a productivity report

Integrated billing and ease of use once it was all taught.

Price but I understand why it’s higher in price.

I love how integrated the system is. I also recently added on RCM and I am astonished at the improvement in the rate of my payments and the attention paid to my AR. My business is more successful since switching to the Heno RCM!

There are so many reports and ways to analyze metrics and data. It's a good problem, but it's overwhelming to try and understand how to target the appropriate metrics.

-EMR is by far the most profession-friendly platform on the market-amazing reporting capabilities-customer support whenever you need it -very affordable compared to competitors in the marketplace-HENO always willing to get better and listen to feedback

Reports are plentiful but not easy to access until you understand Oracle reports

I want to acknowledge [SENSITIVE CONTENT] for his ability to organize and onboard my practice into the Heno system. He was always available to help me with technical issues and solutions with his professional and calm demeanor that provided reassurance and confidence that we were going to make this work. I also appreciated his patience with me when I had to close during the pandemic and his support.
The scariest thing about making the transition into private practice was billing. Every organization I had worked for had a specific department that provided that service so I understood next to nothing about the process. [SENSITIVE CONTENT] was so amazing- she held my hand, educating me on every step of the process. She is so professional and has such an in-depth understanding about the billing ecosystem. This diligence on her part allows me to be able to focus on caring for my patients. If I had known it would be this easy I would have gone into private practice a long time ago. I also feel like she provides a high level of service and support even though I am a small practice.

Any issues you can contact support and they get back to you very promptly. They are constantly adding new features and are responsive to any requests to modifications.