Shopmonkey Erfahrungen

It's very intuitive and most everything is where you would expect it to be.

Speed of operations, sometimes there is a good amount of lag between clicks and in this industry that time staring at the screen adds up quickly. Credits and return tracking as well as core tracking needs to be improved from invoice to receiving the credit. Purchase ordering system could also be improved but is decent as it currently is.

its pretty and almost there. It looks better than it is. The customer support is great and very responsive. It got us out of Mitchell 1. Its hard to write Pros because everything I like about SM has a flaw that pushed us away from it.

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Id like to see feature role out that are complete and note just 50% there. Every new feature i see are half baked. Nothing talks to each other in the software. Its pretty, but not functional for anyone looking to improve workflow; every step requires 6 more steps to ensure everything is working together as it should, but that usually requires alot of cut and paste and work arounds. In particular the new tech view is awful! As an admit i cant complete things, see progress without diving into the tech view. Why this was a priority over a service manager being able to see a snapshop view in the workflow of how far along a job is baffles me. Its like the staff here has never worked in a shop before or managed one. The priority needs to switch to management and workflow speed. SM makes things take so long because it has to done several times so that information is congruent throughout the software.

This is a tough one, but probably the feature I like most is the transparent, simple, clean, and professional way Shopmonkey allows you to communicate with your customers. Their system saves us time in communication, which means we can communicate better, more often, and still in less time than traditional ways of picking up a phone. Customers like being kept in the loop more, which means they call in less and feel more cared for. All in all, our customers are thrilled with the new software, and our shop office has never been more calm and available for them.

It has its fair number of glitches, but even then the development team is on it, and issues I raise flags about get addressed right away. This software is rapidly improving, so this doesn't bother me.

The ability to send and get estimates approved by cell phone and email

The payment system it takes two rolling business days to get payments from shopmonkey to my business account

I'v used ADP, R&R, Alldata, Mitchel, and others..........Shop Monkey is the best interface and work flow by far. We love it. Amazing customer support.

Need a good CRM to manage and reach our customers list.
Need to get the real World Pack order system connected.

We really liked how easy it was to navigate through the system, its really hard to mess anything up because there is so much availability to do things the way you feel comfortable with!

Just that there is not as much for Tractor and Trailer Repair as that as what we do, we took a leap doing it but has fit us just fine!

User friendly, easy to learn and a great layout overall. I love that we can two-way message clients, order parts and track our business success. Their price is very fair and having different options to choose from means that you only have to pay for the features your shop really needs. You are not forced into one high price to cover features you may never touch.

Not really a con, but it would be amazing to have a shopmonkey mobile app in the future for doing business on the go. The mobile site isn't too bad, but it doesn't always work on my phone. An app with a nice mobile layout would be perfect though.

The biggest win for us in using Shopmonkey is that it allows us to seamless manage our customer service, work order management, and customer billing through an easy to use interface. We use it for everything from scheduling drop offs and requesting work authorization to tracking customer communications, history, and billing. The fact that it interfaces so well with Quickbooks is a huge benefit to keeping our operations running smoothly and clearly.

The labor rates and inventory management features are ok but are a little challenging to work with at times. Fortunately, we don't use these features very extensively and I'm sure that, if we did, the customer support team would help us get these up and running better. They are just not super important for how we perform our work as well as preferring Quickbooks for inventory management.

I love this product because it works well with quickbooks. Able to set up inventory, vendors, reports etc. Takes sometime in the beginning to get rid of products you do not need but once it is running its good. If you have a automotive shop has everything. Also there stripe payment system for cards is also really good. I see when payment is in transit usually takes 2 business days but am able to have an accurate account of the money also. Extremely User friendly. Time clocks, inspections, able to send info to customer etc.

The one feature I wish they would or could improve in is the transmission side . Not enough preloaded data or procedure for transmission. Need to pay all data to get schematics on units or procedures. That is the only down fall.

The ability to communicate with the customer via messaging through the system is the best part of the whole system. Everything else seems to be basic software in my opinion.

When I make recommendations or point out problems we experience with the software it seems to fall on deaf ears. Seems like a waste of time... I'm looking into other software options to replace Shopmonkey at this point.

Completely online allowing us to go totally paperless. Lightening fast quote generation that seamlessly ties to labor guides. A simple and effective customer messaging system that our customers actually want to use! Easy to understand reports with no extra baggage that are easily filtered. Stripe and QuickBooks integration that just works. A support team that is ultra responsive and quick to implement new ideas. Absolutely no downtown or system errors. It is so nice that someone finally brought the auto repair industry into the 21st century!

Nothing. It is EXACTLY what I want. Looking forward to more integrations and features as the team advances the software.

I am impressed how you can create an estimate, send to customers email or text. They might not approve the work that day, yet feels great when you wake up to an approved quotes that go back as far as a month or two and you can pick up where you left off with the customer and schedule them through you handheld device or able to access anywhere.

We need more parts and pricing on vintage vehicles. For example: we had a 2015 Dodge Charger 6.4 come in for lifters replacement, oddly that was not available for pricing or estimate. after 40 min of calling places and dealer, getting the part numbers and labor time rates at least we were able to create a canned service.

Fast, Simple, and features business owners, and project managers would kill to have. Nothing out there compares to ShopMonkey. I was on the verge of making my own software for our new Classic Auto Restoration Company, but then found ShopMonkey. It's like they downloaded all of my desired features of shop management software from my brain and built it just for me. Now I can just build badass cars and trucks and let ShopMonkey do the rest!!

Hard to find as Ashot and his team are constantly one step ahead of what our needs are. Keep up the great work!!

The customer service and consistent updates of the software is def. top notch. They listen to users and their needs , provide excellent chat feedback and webinars on how to further implement the features of their software.

Currently the only con I would say is the lack of an actual phone app. However, they've told us by end of year it should be released - cant wait!