Rain POS Erfahrungen

Gesamtbewertung
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Untern. Größe
135 Bewertungen
- Branche: Essen & Trinken
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Fairly easy to use
Bewertet am 20.8.2021
Vorteile
My favorite feature about this program is your ability to take advantage of its touch screen
Nachteile
The only thing I think that this program could use is a couple more short cut apps to make navigation easier
Antwort von Rain Retail Software
Thank you so much for your response! We appreciate your feedback!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Love this system!
Bewertet am 17.12.2020
I can get the reports I need and want. Tech support is wonderful. They are constantly updating and...
I can get the reports I need and want. Tech support is wonderful. They are constantly updating and improving the software.
Vorteile
Product is very easy to use. It's nice that I can put items on my website right from the product page. Web page is easy to edit.
Nachteile
I wish there were more yarn and knitting notions vendors integrated into the system.
In Betracht gezogene Alternativen
Lightspeed GolfGründe für den Wechsel zu Rain POS
The reps presented the information well. They answered any question I had and were willing to show me on a demo. The nicest people work here.Antwort von Rain Retail Software
Thank you so much Mary Virginia for your response! We appreciate your feedback!
- Branche: Restaurants
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
Not the best for my business
Bewertet am 23.10.2022
Vorteile
Honestly the customer support was really the only good thing about constant issues with system crashing payments couldn’t be made, technical errors
Nachteile
Cost was high for the level of service .
Antwort von Rain Retail Software
Thank you Sean for your response! We appreciate your partnership and look forward to growing with you. We hear you with cost and hope to be able to be on the same page here.
Thank you!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
easy to use
Bewertet am 28.9.2021
It was easy to start using - the help button makes it easy to looking questions up and the tech...
It was easy to start using - the help button makes it easy to looking questions up and the tech support is great.
Vorteile
I like how easy it is to add inventory and update the website as needed
Nachteile
the sizing and rotating of photos that I take
Antwort von Rain Retail Software
Thank you so much Liz for your response! We appreciate the 5 star!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Make the switch to Rain!
Bewertet am 16.11.2020
I also love being able to track repairs, replacing our previous hand written system. Priceless.
I also love being able to track repairs, replacing our previous hand written system. Priceless.
Vorteile
Having out POS integrated with our website and Reverb is key for us, especially during recent times of shut down.
Nachteile
At times the system has quirks that are an annoyance to the user and is a low priority fix for developers.
Antwort von Rain Retail Software
Thank you so much Nate for your response! We appreciate your feedback!
- Branche: Musik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Noel Saucedo Co-owner
Bewertet am 10.11.2020
I have been a believer ever since i saw them at the Namm show.
I have been a believer ever since i saw them at the Namm show.
Vorteile
The ease of this software is very important. Being a small business i really don't have an I.T department so you guessed it we all become the I.T department in our office. The templates are easy to fill out and get your online presence ready for your clients.
Nachteile
The con is not a Rain problem it's not having the time on our side to complete at this moment.
Antwort von Rain Retail Software
Thank you so much Noel for your response! We appreciate your feedback!
- Branche: Kunst & Handwerk
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
My personal opinions
Bewertet am 22.9.2021
I have not had any isses with Rain POS as of yet. I do know of others who have but I have not had...
I have not had any isses with Rain POS as of yet. I do know of others who have but I have not had the issues.
Vorteile
Ease of use. Everything is there for you and if not I look up what I need.
Nachteile
Not everything I have in house is listed on your software.
Antwort von Rain Retail Software
Thank you Maryann for your review! We look forward to growing with you!
- Branche: Musik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
Software with lots of dreams but lots of issues
Bewertet am 6.6.2019
Rental, class, and automatically populating the website is a big help for us saving time. It hasn't...
Rental, class, and automatically populating the website is a big help for us saving time. It hasn't really made us more money as advertised.
Vorteile
Overall, this product has helped us get our products on the web and other selling sites quicker than in the past. The rental and class features have saved us a bunch of time
Nachteile
Too many bugs in almost every feature. In addition, bugs are fixed and changes are made without communication to the user base. Rain keeps adding features but the basic features still are buggy especially in accounting for costs and inventory valuation. In addition, once a bug is submitted and sent to development, we are not sure of the timing of the fix or the actual fix.
Gründe für den Wechsel zu Rain POS
Rental and class features and integration with Reverb.Antwort von Rain Retail Software
Thank you so much David for your response! We appreciate your feedback!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Rain POS
Bewertet am 7.2.2020
Vorteile
This is a great program that integrates a point of sale program with a website store that keep inventory stock levels on the website. The basics functions are easy to use and learn.
Nachteile
Rain POS needs to make some of the reporting more functional so that you can see product sales easier and for a monthly and yearly sense.
Antwort von Rain Retail Software
Thank you so much Lance for your response! We appreciate your feedback!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
An Outstanding POS System
Bewertet am 16.11.2020
I am able to work proficiently with everything except learning how to take my inventory and have it...
I am able to work proficiently with everything except learning how to take my inventory and have it imported to QuickBooks.
Vorteile
I am able to input inventory into the system in a timely manner.
Nachteile
I wish Rain Retail system would import my inventory over to QuickBooks. I have to input inventories in the system twice.
Antwort von Rain Retail Software
Thank you so much Pheobe for your response! We appreciate your feedback!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Rain Point if Sale has taken our small business to the next level!
Bewertet am 17.12.2020
Rain Point of Sale has allowed us to expand our online sales exponentially, and allowed our...
Rain Point of Sale has allowed us to expand our online sales exponentially, and allowed our inventory to be accurate and dependable. It is a huge reason why our business has flourished in the last two years!
Vorteile
I am super happy with how my point of sale is integrated with my online sales and inventory. The product is easy for staff to understand and navigate, and errors can be corrected when necessary. The ability to access the software remotely is a huge plus, I can keep track from anywhere, or assist staff with sales or inventory when I am not in the building. The reports are easy to access, and accurate for accounting purposes, and provide us with the tools we need for planning for the future. The customer service is amazing, and I have always been able to solve any problems I’ve had with one phone call!
Nachteile
We are Canadian site, and the cashing in procedure does not allow us to use our coins, and therefore we don’t use the cash in/cash out component. That is my only complaint!
Antwort von Rain Retail Software
Thank you so much Kim for your response! We appreciate your feedback!
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Rain POS for Yarn Stores
Bewertet am 22.12.2020
No point of sale system is perfect. But we are happy with the functionality and effectiveness of...
No point of sale system is perfect. But we are happy with the functionality and effectiveness of Rain. The fact that Rain is continually improving and updating their system has only increased our satisfaction over the years.
Vorteile
We have used Rain POS (Like Sew) for over five years and are very satisfied with it. We love that our website (recently upgraded by Rain) integrates with our POS, keeping our inventory numbers accurate. The Point of Sale is very user friendly. Reporting is decent. The website is simple to update.
Nachteile
While there are sometimes reporting issues or technical issues, Rain has an easy process in place to report problems online or by phone, and they are generally responsive in a timely manner. Rain also has a method to make suggestions on how to change or update the POS/website. I appreciate that they are willing to take our suggestions!
I do wish there was a report for Items Received; it would be nice to be able to create custom reports.
The only major issue we have with Rain is when the system crashes - either because our internet goes out (in which case we are able to use our iPads on cellular to ring up customers) or because Rain goes down. Luckily, this is very rare! And when it's Rain's issue, it is usually remedied quickly.
Finally, it would be great if Rain integrated with Sage Accounting software. We have to manually transfer data from Rain's reports into Sage Accounting. This is time consuming.
In Betracht gezogene Alternativen
ShopifyWarum Rain POS gewählt wurde
We wanted to integrate our website and our point of sale system.Antwort von Rain Retail Software
Thank you so much Laura for your response! We appreciate your feedback!
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Don't do it!
Bewertet am 18.3.2022
Not ready for prime time.
Too many unresolved issues.
They have a bug reporting system with no...
Not ready for prime time.
Too many unresolved issues.
They have a bug reporting system with no follow up? RAIN is also incredibly lacking in support for multi-store operations. I could tell them what, and how to fix, many of the problems, but it seems they don't really want to know.
I think they want to sit back and collect processing fees and don't really care about the actual efficiency or user experience of the product. I have 40 years of experience designing and supporting POS systems and databases and other retail software in actual retail environments. No system is perfect for every business, but flexibility and responsiveness is paramount.
I asked them to call me me sometime if they'd like some tips from an actual retail professional. I doubt I will hear from them.
Vorteile
Cloud based. No software to support or maintain.
Nachteile
Lack of support and woeful capabilities for multi-store operations.
Antwort von Rain Retail Software
Thank you for your candor Stacy! Although it is difficult to read but it does help expose where we need to focus our time and attention. Thank you so much!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Rain Retail (Like Sew)
Bewertet am 28.11.2022
I found Rain to be overall a good package for a small retail operation. You don't have to have...
I found Rain to be overall a good package for a small retail operation. You don't have to have extensive computer experience, but with all software, the quality of its performance is proportional to the quality of the data (i.e. product information) you put in.
Vorteile
You are not required to purchase proprietary equipment to use this software. You can use all features anywhere you have an internet connection. You are not limited to the number of registers you can use. It manages our retail sales, website sales, and class enrollments. Inventory for retail and web is integrated.
Nachteile
They are in Utah, so sometimes they are not available for support when my shop is open. Reporting could be better, more flexible. Getting changes or additional features is a slow process.
Antwort von Rain Retail Software
Tawni,
Thank you so much for your review! We appreciate your partnership and look forward to growing with you. We understand the support hours but we have made some changes that are hopefully better for you and everyone else. Thank you again!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Overall review of Rain POS
Bewertet am 9.2.2022
Overall experience has been 90% positive, & with help from tech support, makes it easy to identify...
Overall experience has been 90% positive, & with help from tech support, makes it easy to identify areas we need to improve our knowledge of the system
Vorteile
Ability to track sales & purchases on a daily basis if needed
Nachteile
Length of time that it takes to make requested changes in the software
Antwort von Rain Retail Software
Thank you Michael for your feedback! We appreciate your partnership!
- Branche: Kunst & Handwerk
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great product
Bewertet am 10.2.2022
Inventory management
Inventory management
Vorteile
Built in videos and the ability to view both of my stores inventory
Nachteile
I’d love if it worked with Comment Sold and Ship Station
In Betracht gezogene Alternativen
ShopifyWarum Rain POS gewählt wurde
They closedGründe für den Wechsel zu Rain POS
Web basedAntwort von Rain Retail Software
Thank you Marie! We appreciate your feedback and partnership!
- Branche: Bildungsmanagement
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
very good company to work with
Bewertet am 9.12.2020
I love this company. I've been with them from their initial start in our field of music schools,...
I love this company. I've been with them from their initial start in our field of music schools, and they have developed very quickly. They still have a feel of a small company, and I feel like if I need an aspect or tool developed, I have a pretty good chance of being heard and considered.
Vorteile
The comprehensive nature of having a website, an online store, a point of sale terminal, rental/rent to own terminal makes this a great foundational tool to work with.
Nachteile
I love the software, but calling customer support, I often get people who don't seem to enjoy helping me. I've had at least 2-3 calls to different technicians ag in a row where I just felt bad for even calling.
Antwort von Rain Retail Software
Thank you so much Carolyn for your response! We appreciate your feedback!
- Branche: Musik
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Great at some things, not great at other things
Bewertet am 9.12.2020
Generally okay. first line support staff is very helpful and relatively easy to reach. Sales...
Generally okay. first line support staff is very helpful and relatively easy to reach. Sales staff makes lots of lofty promises that are slow to be fulfilled. Developers are jerks.
Vorteile
integrated POS and e-commerce website. web based makes it functional on any computer type. RTO module is nice.
Nachteile
Special Orders/Purchase Orders/Receiving Orders is grossly deficient. Reporting is not great. Prominent bugs in website text in regard to special characters. Lacks flexibility in some of the website design options. No rotation option for product photos. Label printing is terrible. No dimension option for shipping calculations.
Antwort von Rain Retail Software
Thank you so much Daniel for your response! We appreciate your feedback!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
I love Rain
Bewertet am 20.10.2020
Vorteile
Rain POS has helped me run my business in many ways. Reports are very easy to understand and useful for book keeping and planning. Most of all I love the help Rain offers. They have always been there for me and are so nice, especially when trying to set up my website. I am not a computer genius and don't have to be because I use Rain. In recent events we had to start selling products through our web site. Rain was able to teach me over the phone how to set all of it up, I couldn't be more grateful.
Nachteile
Most of the time the things that I felt could be improved have been through updates like phone numbers showing on receipts. It shows that they do listen when we ask for improvements.
Antwort von Rain Retail Software
Thank you so much Ingrid for your response! We appreciate your feedback!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Customer support is awesome
Bewertet am 10.2.2022
Wonderful
Wonderful
Vorteile
Easy to use, and help with inventory and daily and year end reports
Nachteile
We have no suggestions for any new features we would like to see.
Antwort von Rain Retail Software
Thank you for your feedback Gwen! We appreciate you!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Happy Customer
Bewertet am 9.2.2022
I am very happy and I don't plan on ever using anything else.
I am very happy and I don't plan on ever using anything else.
Vorteile
I love that inventory reflects between shopping instore or online.
Nachteile
No is perfect and sometimes there are bug they get worked out.
Antwort von Rain Retail Software
Thank you so much Christina! We really appreciate your feedback!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
A lifesaver during COVID-19
Bewertet am 12.8.2021
Vorteile
Reverb.com integration saved my business during COVID-19
Nachteile
Some bugs can take a bit long to get sorted out but the team was very responsive
Antwort von Rain Retail Software
Thank you so much for your response! We appreciate your feedback!
- Branche: Kunst & Handwerk
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great system!!!
Bewertet am 10.2.2022
I had this when I had my yarn store in Alaska. I moved to Tennessee and opened a new store 2 years...
I had this when I had my yarn store in Alaska. I moved to Tennessee and opened a new store 2 years later and all they had to do way change my information and I was up and running again, all my inventory was intact and functioning. Totally awesome!!!
Vorteile
It’s easy to use and the customer service is awesome. You get a live person 24/7. (that speaks and understands English)
Nachteile
It doesn’t work on my ipad, which is what I use in my store, instead of a full computer system. So I either have to call and ask you guys to fix stuff or wait till I get home on my Mac. (If it can wait, I’ll make notes as to what I need to do then, wait till I get home, but if not, I call you)
Antwort von Rain Retail Software
Thank you Cindy for partnering with us! We appreciate you!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Does what I need and more.
Bewertet am 23.9.2020
Our experience has been excellent. We were up and running the day we opened the doors. This is...
Our experience has been excellent. We were up and running the day we opened the doors. This is our first and only experience with POS but I cannot imagine needing anything more. The cloud based system lets me access information from anywhere I have WiFi access. No fear of losing our system due to damage or theft of equipment. Overall I find it very affordable and could not imagine being without Rain POS now.
Vorteile
The support we received from the rain team in getting started with a POS system. None of my team had any experience with POS and they made the transition easy. We still don’t use all the features available but are adding them to our system gradually. The customer support system is fantastic. The reports available on the system save hundreds of man hours and help us see how our business is doing. The inventory system is a huge help.
Nachteile
Integration with some Consumer Finance companies would be valuable to retail users. A “Dummy” website that could be used for training new employees would be a big help.
Antwort von Rain Retail Software
Michael,
Thank you for your feedback, this is very helpful for us. We appreciate you taking the time to let us know where we can improve so that we can continue to look into additional options.
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Really appreciate the power of this system
Bewertet am 13.10.2021
I’m very happy overall and customer service/support are very good - the tech folks are knowledgeable...
I’m very happy overall and customer service/support are very good - the tech folks are knowledgeable, patient and kind.
Vorteile
Ease of use, robust capability, knowledgeable tech support
Nachteile
Requests for change in features - less responsive
Antwort von Rain Retail Software
Thank you Katherine for your response! We appreciate your partnership!