Jane Erfahrungen

When I need help, I have options to use chat, voice call, email, use the bot, or search the guide. Today I choose the chat option so I could continue to work in the background while getting timely assistance. Through the chat, screen shots and a loom video, I was able to correct my issue at my convenience. As happens most of the time, it wasn't a Jane issue, it was a user issue but I was given professional, nonjudgemental support from
[sensitive content hidden]. He was able to ask clarifying questions, look into the various aspects that impacted my scheduling issue and show me how to fix it.
I also appreciate the new Ted Test option to see what clients see/ experience without creating false data in the system.

I sometimes get confused or forget some details about different appointment types and schedule settings; the details need to line up for the whole system to work properly. But this is true for any EMR, and it isn't really a Jane issue, it's a human issue of keeping up with the details.

When I started out as student counsellor I worked in offices that used Jane, it was nice looking. So right away I trusted Jane when I was ready to open a Private Practice, I recommended them to others as the emails were kind, help, and always sounded like they had your back. Getting the hang of it was like any other software it wasn't hard had very few hiccups.

After using it for a year I learned that the kind supportive facade was just a front. It claims to be "hassle free" and have "simple billing" yet setting up direct insurance billing wasn't hassle free as it was hard. Yet I trusted that payments were at least secure for myself and my clients. And they were fine until there was a problem with a credit card company. After a year of finally getting the practice full and getting the hang of running a private practice. One of my past client's ran a credit card fraud scam, and Jane helped then hassle free. I was out $880.00 by the end of it. And that only stopped because I cut Jane's access to my account. They refunded the credit card scam after having redacted notes and bills of all the sessions, and then charged me to do it. So I ask you after that would you stay with Jane? No, Jane helped the client defraud me. My specific feedback would be to do a better job “supporting” the companies that trust you and pay you to handle their secure transactions by actually "having their back" with these fraudulent claims. I still have yet to see any proof that my information was even shown to the credit card company for all I know it went to some, really kind sounding Jane Support person's email and was never given to credit card company.

JANE is a solid, extremely well thought out, full-featured product that is highly reliable, very responsive, quite customizable, and attractive to both practitioners and patients. It literally invites you to use it. And even more than the product, JANE's development and support staff are there for you every step of the way. They're always striving to make their product better. I am continually impressed by their responsiveness and innovation. It's the best EMR software product, for the money, thatt I've ever used, and I'm a certified EPIC support specialist.

Seriously...I can't think of any cons. This product does everything I want and need, and it does it superbly for a very reasonable price.

The customer support is outstanding, the product is fabulously flexible to meet your needs, very intuitive. Great reporting!

None I can think of. Apparently this needs to be at least 40 characters long....

Charting templates and scheduling are the best features.

Financial reports and bookkeeping it’s a nightmare. I wish there was no unapplied and reapplied payments shown in the reporting. I wish making changes to payments did not result in erroneous transaction lines like “5/15 $15.00 payment, 5/15 -$15.00 payment, 5/15 $15.00 payment.
Sometimes the software settings is confusing- it asks me to set commission rates for an apt type then asks me to set commission settings per practitioner which resulted in me underpaying my staff for a whole year until we audited everything. It was a nightmare. Also if one of my front desk receptionists accidentally selected a practitioner when selling a package it overpaid my staff. Another auditing nightmare to figure out correct commissions resulting in back pay to my employees, even one of them quit over this issue! In the audit I even found the software paying a staff member $25 commission on a “1st late cancellation” which we do not charge the customer for. Generally, Jane’s customer service is great but all they told me about this issue is “that is not Jane’s intended behavior, we don’t know why it did that, we are working to figure it out.” After not hearing back from them for a long time, I sent them another message asking if they had figured it out and received the same reply. I am forced to audit every commission report now every month so if you are somebody who pays commission based practitioners a warningabout commission distributions. Always double check the software cannot be trusted in the financial area.

The online booking, statements and billing documents, it integrates with stripe and phsyiapp, easy to customize forms etc. You can duplicate notes create phrases which makes writing notes quick and easy. Customer service is fantastic. Above and beyond any other similar service. And when you need to leave they send you PDF of all client notes which makes it a breeze to comply with data safe keeping.

I wish they offered it in the country I am moving to.

Jane has been a fantastic 'staff member'. Scheduling is a breeze, tracking payments - especially VA payments - is incredibly useful and easy, especially compared to my old, clunky spreadsheet method. Best of all is the telemed feature.
I'm also deeply appreciative of Jane's Covid-19 pre-screen process, which has simplified our patient entry. I've copied that template into a new chart template, so that practitioners can screen, on arrival, those patients who forget or are not computer savvy, also simplifying patient entry.

I would like to have more flexibility in designing patient communications (eg being able to format text), and in designing chart notes that fit on one page.
Like any database, being able to access help depends on knowing what questions to ask. That's been a *bit* annoying, but if I really get stuck, I just send an email to Jane, and always get a response within 24 hours. We may go back and forth a bit, but I'm almost always satisfied by the results.

I looked for years for a good EHR and Jane was definitely the answer. Being able to draw what I see on a patient right on the chart was a major attraction to me - but it does so much more! I can completely customize soap notes, send intakes confidentially to patients, and bill patients through the software integration. It is logically laid out and relatively intuitive once you get the basics down.

One of the challenges of being a full featured software is that it can take time to learn everything. In the beginning there weren't a lot of video tutorial - just written instructions. Even in the last couple of years Jane has responded with more visuals which I really appreciate.

Areas I would love to see them develop in the future: A more robust inventory that allows calculation of COGS.

I have used Jane app at a few different clinics, including the one I am at now. The amount of features it has, and how you can customize it for your needs as a Practitioner are wonderful. From chart taking to booking multiple appointments at once easily, Jane has really thought of everything a Practitioner may want, and applied it to their software. I also believe the customer service is fantastic from past communication.

There are almost too many ways to do 1 thing. For instance for billing, you can go in and do it, then the next time do it a different way and get the same result. I think it would be better to not overcomplicate things by just allowing you to learn how to achieve what you want only 1 way. Sometimes I forget how I did lets say an ICBC claim, go in, find out oh I can also do it this way, then forget. The final thing is the price point if you are a sole practitioner is very high, but in a medium size clinic with receptionists this is a great softward to communicate with everyone at your clinic.

Transferring from the clinic I left to my own practice with files was relatively easy. Maybe better from multidisciplinary clinic and multiple practitioners.

I thought it navigating to figure out things on your own is difficult, even with search bar as an option. Until you get used to it takes time to learn.
After pandemic help time for questions took over a day to get a response and never got phone calls back, would have to email.
Price very expensive, found out of other one that's half the price and as a website looks better.

What I like most is the overall ease of use, its very user friendly for everyone! From taking payments, to tracking the A/R, to day end cashing out, it is so simple as everything is recorded properly. Our therapists would say the charting section is useful with all of the different templates, and our patients would say the online booking system is great as well.

The only feature that I can even think of that would be missing from Jane App is a feature to tell you if someone your booking is already booked in on that day. A pop up saying something like "Heads up! this person is already booked on this day at this time" would be extremely beneficial for our staff! Some patients forget they have an appointment and will go to book in thinking they haven't. This is the only suggestion I could add and would think that I like least is the double booking.. I know Jane will eventually make this because they listen to your suggestions and actually put them into action!