Jane
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332 Bewertungen
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Jane got me through April 2020
Bewertet am 1.5.2020
My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The...
My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The Jane Team launched the online video conferencing feature that they were planning to launch at the end of 2020. It allowed me to continue conducting business and adhere to the government's mandate to maintain physical distancing.
Not only that they offered two weeks of webinar style training sessions that they were planning to offer using an on-site conference setting.
It has been Jane and I running the business all of April 2020 and I could not have done it without "her"!
Vorteile
Online billing, online booking , reporting of Key Performance Indicators, scheduling, and electronic medical records all in one affordable package.
Great customer service.
Nachteile
There has not been a downside. It is very easy to learn and it has all the features that I need.
Antwort von Jane Software
Sandra
This is so lovely - and what an honour it has been to spend the last few weeks with you at Allied.
I was surprised (although I shouldn't have been!) by the great chat participation throughout the sessions - even in an online version of what we were hoping to be a community building in-person experience. Thanks for joining us! We are lucky at Jane to be working with people like you...
And I'm so glad to hear that you're working with Online Appointments! We're still working on more resources for you around returning to in-practice treatment and what it might look like to have a bit of a hybrid model for a while, with both in office and online care.
Today we're working on a guide for screening calls with COVID-19 screening intake forms and consents.
You're doing a phenomenal job Sandra! If there's more Jane can do to help you and your practice in resources, education or features let us know.
Alison - Co-Founder
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Devil is in the details
Bewertet am 6.6.2022
Jane is a joy to use and customer service is top notch.
Jane is a joy to use and customer service is top notch.
Vorteile
I have been using Jane daily for 3 years now in my practice. What I love most most Jane is it’s very clean and easy user interface, it’s always a joy to use and it just works. Also it offers some functionalities which seem like details but save you so much time daily like saving patients credit cards to reduce no shows, visual charting, making your calendar seem busy, only book adjacent appointments, you can clearly see that the tram behind this has first hand experience with online booking and patient management system.
Nachteile
What I miss is first , considering I have all my patients confidential information is Jane, is the lack of 2 factor authentication, this is the biggest missing feature. Secondly, the lack of API or even scheduling in reports prevents me from automating the simplest tasks like automatically exporting sales to Zoho books or setup a booking chatbot. Also with proper integration I could send the sms and email reminders from my own phone number and email, making customer journey optimal.
In Betracht gezogene Alternativen
ClinikoWarum Jane gewählt wurde
As my practice grew I needed to move my patients files online, so I had to move away from setmoreZuvor genutzte Software
SetmoreGründe für den Wechsel zu Jane
I didn’t like the online booking interface from cliniko.Antwort von Jane Software
Hi Guillaume,
We're so lucky to have you as part of the Jane community for the past 3 years. It's lovely to hear you describe Jane as "a joy to use."
We are in the early stages of implementing multi-factor authentication in Jane. Securing data is of the utmost importance to us, so we want to ensure we have mechanisms in place so that when we add MFA as a feature we do so in a way that keeps Jane easy to use. We're currently working on a bigger project that is laying the foundations for 2FA/MFA in Jane and once this project is done, we'll be set to introduce it.
While waiting for the feature to be released, we do have other processes in place to secure Jane - email notifications, manage sessions log, and the activity log.
I'd love to hear more about your reasons for requesting an API. Feel free to add your vote here https://janeapp.canny.io/feature-requests/p/an-open-api and let me know if you'd like to chat further!
Thanks for the review :)
Maddie
On Behalf of Jane
- Branche: Bildungsmanagement
- Unternehmensgröße: Selbstständig
- Weitere für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 0.0 /10
Major issue with basic function
Bewertet am 6.5.2020
Vorteile
Nothing - I have a major complaint - see below.
Nachteile
I have used JaneApp as a client with about 3 different organizations and I always run into the same time-consuming, frustrating issue. When booking an appointment slot with someone, JaneApp gives you the option to choose that slot and book it. However, once you select the time slot, it says "Let's get you signed in." No problem. I sign in. But then, instead of simply completing the booking of the slot I chose, it shows my account with the words 'no bookings'. So then I have to manually go to the calendar again to book that slot. HOWEVER, now that slot is unavailable. (Someone told me that Janeapp makes slots unavailable for 3 minutes after booking.) So I have to wait for a few minutes until the time slot shows up as available again. This is glitchy and confusing. If clients are required to sign in BEFORE booking, they should NOT be given the option to book appointments - the system should force them to sign in first. If they are NOT required to sign in first, they should be given the option to book a given slot, and then if they need to sign in, that's fine, but then once this is complete, clients should be automatically returned to the process to complete that same booking SEAMLESSLY without having to go back to the calendar or rechoose the slot (after being confused and wondering why it's no longer available), just like other functional booking systems do. I don't know why this basic issue has not been addressed. Would not recommend this software!
Antwort von Jane Software
Hi Amanda,
Oh shoot. I'm sorry you're having trouble with Jane's online booking.
You mention you're a patient having trouble booking with Jane's online booking flow. And that you're using Jane to book at 3 different practices!
I can imagine, then, that any difficulties you're having are 3 times as frustrating. It definitely sounds like you're having a strange experience with the way Jane's behaving for you - when you sign in, your chosen appointment should be already selected and ready to confirm. And actually, if you're working on a private device, you can have Jane remember you so that you don't have to log in every time you want to book.
I'm going to make sure your experience as a patient is well documented here on our side, but more importantly I'm hopeful we can fix the log in problems you're experiencing.
We'll follow up to your email.
Talk soon - Alison - Co-Founder
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Perfect for private medical practitioners
Bewertet am 20.9.2023
Vorteile
I loved that Jane made the administrative side of being a private practice RN much simpler and met several of my needs for charting, booking, consents, etc with one program. They have been fantastic any time I needed to call for help both while I was using the product as well as after I stopped my business. I also love that they have a real person to talk to at the other end of the customer service line. It was easy for me to use and easy for my clients to use.
Nachteile
No, I had no complaints with Jane, it met all my needs.
Antwort von Jane Software
Hey Michelle. Wow, this is such a glowing review...thank you so much! We loved reading this, especially the fact that it made your private practice simpler and met so many of your needs when you needed it. We love that for you as it's what we aim to do - help helpers like yourself to make your life easier in running a clinic.
It sounds like you no longer use Jane, but I hope that we cross paths again in the future - whether as a customer or as a patient/client using Jane. Thanks for being a part of our community and remember you're always welcome. <3
- Caitlin on behalf of the Jane team
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Customer Support is AMAZING
Bewertet am 4.4.2022
Management of scheduling and electronic medical records are integrated for a seamless experience.
Management of scheduling and electronic medical records are integrated for a seamless experience.
Vorteile
It is all inclusive, continuously making improvements and the Jane Staff are so kind, helpful and cheerful.
Nachteile
It was a steep learning curve to learn JaneApp and implement the software, but the videos, tech support and online forums were helpful.
Antwort von Jane Software
Hi Faune,
I want to start by saying thank you for taking the time to share your thoughts with us.
Hearing that you chose Jane due to recommendations and happy customers is just so great. I love our community!
I truly hope that you will continue to lean on our support team throughout your Jane journey. We totally understand how challenging learning software can be and I know a friendly voice on the other side of the phone can definitely make that experience feel much better :)
Thanks again, Faune. We'll keep working hard to gain those last few stars!
Maddie
On Behalf of Jane
- Branche: Alternative Medizin
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Love Jane!
Bewertet am 29.3.2022
Amazing customer service and easy to use. Wouldn't try anything else even though it's an expense...
Amazing customer service and easy to use. Wouldn't try anything else even though it's an expense every month.
Vorteile
Easy to use, all of my records, Billing, scheduling in one spot. Many patients tell me that using Jane on their end is very convenient and helpful as well.
Nachteile
Takes a little to get used to ...and I'm not thrilled that I'll have to pay more for another practitioner to use it when I expand my practice.
Warum Jane gewählt wurde
Needed charting and more features, intake/consent formsGründe für den Wechsel zu Jane
All in one!Antwort von Jane Software
Hi Jackie,
Thanks so much for your review and all the stars!
I am so happy to hear you say "easy to use," "scheduling in one spot," and "convenient and helpful." I'm smiling so big :)
When it comes to pricing, our model is our true cost for running Jane, meaning that we don't artificially inflate our pricing to account for discounts. We have worked hard to make our Jane pricing as fair and competitive as possible. I hope you will reach out to a member of our support team this week, so we can make sure you're on the best plan for you right now and then again in the future!
Thanks again Jackie and I hope you have an awesome week.
Maddie
On Behalf of Jane
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great Software for Chiropractors
Bewertet am 9.2.2022
My overall experience with Jane has been very positive. I only recently discovered exactly how...
My overall experience with Jane has been very positive. I only recently discovered exactly how helpful the support team is. They actually asked me to explain what I was trying to do, and found a way to dramatically simplify an entire process that was currently turning into a big mess. They created a personalized demonstration video on how to get everything set up, along with written steps and links to step-by-step guides. I don't know that I've ever interacted with a support team that seemed genuinely interested in helping solve something like that.
Vorteile
The set up and continuous customizing of the software is made really easy with the amount of demonstration videos and step-by-step instructions on how to set things up. Almost anything that I want to change in my software, probably has a video to explain how to do it. I love that I can condense all of my scheduling, chart notes, billing, patient management all into one software so I am not having to pull information to/from other sources.
Nachteile
I think there should be more options to allow converting intake forms, chart notes, etc into PDF files to print them out more efficiently. Some times I need hard copies of intake forms, and they only way that I have found to do that, is to physically create templates in Jane, and re-create them in either a word doc or PDF to be able to print them out so they match each other. I only use the baseline subscription though, so that may be an option on a different level.
In Betracht gezogene Alternativen
ChiroFusionWarum Jane gewählt wurde
Cost of ChiroTouch was more than I wanted to pay every month, plus a set up fee. ChiroTouch was nice for MACRO options with charting, but in its entirety, was kind of bulky to use.Zuvor genutzte Software
ChiroTouchGründe für den Wechsel zu Jane
Mostly because of the overwhelmingly great things Jane users said about the software and support.Antwort von Jane Software
Hi David,
Wow! What a review (I can't stop smiling).
I especially love that you've mentioned your ability to schedule, chart, bill, and manage patients all within Jane. That's exactly it! We want you to be able to run your whole practice online with Jane.
I want to touch base on Intake Forms. These were originally built with the intention to remain electronic; however, I hear the desire for a physical copy. I'm not sure if you've tried it already, but you can click to preview the Intake Form and then print from there. You would want to select Preview > Print > Save as PDF. Please reach out to our support team if you need a hand with this. I know they will be eager to help you come to a solution that works best for you :)
I can't tell you how much we appreciate you sharing your experience with Jane the software, Jane support, and Jane community.
We're lucky to have you!
Maddie
On Behalf of Jane
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best thing ever! Completely changed my life!
Bewertet am 8.10.2021
Absolutely thrilled with it, as are our clients. It was easy to get up and running and was fully...
Absolutely thrilled with it, as are our clients. It was easy to get up and running and was fully customizable. Support is readily available and consistently reliable, friendly and professional.
Vorteile
I love how intuitive it is for running my acupuncture practice. Easy to use, it is hard to think of things it doesn’t do. It has made my day to day so much simpler. It also has a built in “forensics” ability to track everything that was done, by whom, and when. This makes any errors easy to track and correct. Customer service is impeccable. They are constantly working on refining the platform and keep us in the loop.
Nachteile
Really can’t think of anything! Except that I wish I found it sooner.
Antwort von Jane Software
Hi Eileen,
Wow. I'm smiling so big right now!
Our mission is to Help the Helpers and to hear you say "Completely changed my life!" when talking about Jane is the reason we do what we do. It really means so much to our entire team.
Thank you for your words and for choosing to be a part of the Jane community. We are so fortunate to have you :)
Maddie
On Behalf of Jane
- Branche: Medizinische Praxis
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Medical Practice- Telemedicine
Bewertet am 21.9.2021
Jane has been great overall. You cannot beat the customer service, however I have spent too much...
Jane has been great overall. You cannot beat the customer service, however I have spent too much time figuring out how to do "workarounds" on my own and I wish that I did not have to do that so much.
Vorteile
The customer support is the most amazing feature. They are all intelligent and friendly. I like the upbeat design as well. It takes a while to learn the little things to do workarounds, but once I achieve that, then I believe that I will be able to function just as well as a more expensive EHR with a much cheaper cost. For a medical practice, it is much better than other inexpensive EHRs like Simple Practice that really would not work well at all.
Nachteile
There are things that I want to be able to customize more easily in the emails.
As a medical practice, it lacks features to integrate with pharmacies and labs, but that would prob be an upgrade. There are some simple things that could be easily fixed that I have to do a feature request for and probably will be a long while, if at all like
1. Adding a middle name to profile information. (yet it has a "pronoun" feature)
2. Sending a post visit email to a patient with a custom message
3. Lacking the integration for the transfer of intake information into the first appointment chart.
4. A customizable dashboard for each patient would be awesome. I really need that. Like simply a dashboard of shortcuts to the WHOLE CHART, where I can put notes like the last prescription sent, pharmacy etc and not have to toggle around to find the info everywhere.
So there is more time spent trying to figure out how to do "workarounds" and this has been pretty time consuming.
In Betracht gezogene Alternativen
AdvancedMD EHRGründe für den Wechsel zu Jane
Price Jane has good extra features with integrations (but it increases cost). Not sure about the extra features for Advanced MD and how they compare or if they have any at all.Antwort von Jane Software
Hi Kristin,
Thank you very much for taking the time to write this review and send us stars :)
The information you collect in the questionnaire portion of the intake form will actually be saved directly to the patient's chart! You can learn more about that here if you'd like: https://jane.app/guide/patient-profiles/intake-forms
Oh, and if you haven't seen it already be sure to check out the option to pin and star your chart entries for quick reference. More on that here: https://jane.app/guide/charting/pinning-and-starring-your-chart-entries
I am really glad to hear that you have added your other requests to our public customer feedback site. Your feedback is welcome and very much valued.
I hope you'll continue to rely on our support team for help throughout your Jane journey. This way we can talk about the "workarounds" you've created and discuss the best solutions for you and your practice.
We appreciate you!
Maddie
On Behalf of Jane
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Incredible Program That Continues to Grow!
Bewertet am 7.6.2020
Overall Jane has been phenomenal! Not only are we happy with the flexibility and ease of use of the...
Overall Jane has been phenomenal! Not only are we happy with the flexibility and ease of use of the system, but the fact there's a community of users constantly offering help and feedback, and that Jane is incredibly responsive.
Vorteile
The fact that Jane had an integrated payment system that was incredibly easy to set up and use was a huge factor in our choice. Additionally, they offer online scheduling as well as the ability to send forms that we can create. Plus the charting is as simple or complex as you want it to be with a huge array of options.
Nachteile
Jane is still growing. One of the areas I'm hoping to see improvement in is its internal database of names. Currently, there is no way to segregate Clients (or Patients) from practitioners or even family members in a way that is useful. I'm hoping they'll integrate and/or add a way to prefill facilities & practitioners that are already in the system, so they don't have to be added over and over again.
Antwort von Jane Software
Hi there Saki,
So nice to hear from you and what an interesting title "Patient Advocate/Health Navigator". I love that.
I'm so glad that you're working with Jane's integrated payments - we saw a really big shift over the Covid response period to contactless online payments. I'm glad that worked so well for you.
And from the health navigator perspective - I appreciate your thoughts on the need for an internal database of contacts. This pairs nicely with a more robust "letters" feature that we have on our roadmap, so I'll make sure this feedback is part of that planning.
Thanks for the lovely final comments. I 100% agree with you that the community you gain when you join Jane is a benefit that's hard to describe. We are also looking at doing more with the connection of our members since owning and running a practice can be a pretty lonely role.
Appreciate you and the work you do Saki!
Alison - Co-Founder
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Perfect software for a small business like us!
Bewertet am 21.12.2020
The accessibility of Jane being on a web browser has freed our office from needing a server, having...
The accessibility of Jane being on a web browser has freed our office from needing a server, having to worry (more) about safety and security of the data, and having special software for VPN and HIPAA compliant backups. Our office is basically paperless and we can help patients from any device we choose. It integrates with Square Terminal and also has its own credit card processing online through Stripe. It is highly customizable, yet the default emails/texts/invoices/statements/superbills/notifications are already great.
Vorteile
Jane is beautiful - we love using it every day. It's so aesthetically pleasing. We appreciate this even more after using other software that was ugly and not user-friendly.
The price is amazing for what you get! Online intake forms, text reminders, online booking website, and much more. The automatic emailing system is such a life saver. It waits 3 minutes to email a notification to a patient, so your emails end up containing all bookings at once in a list. It also automatically links any intake forms they need in the email, you do not have to remind patients! In the off chance that they still didn't do an intake form, you can hand the patient any device using the "Fill out intake" feature and have them fill it out in the office paper-free!
Charting can be more difficult in Jane for some people, because your chart is only as powerful as you make it. It is highly customizable, so it's up to you to build a great chart. Unsure about that? Well you can always start with their hundreds of templates that other practitioners have shared, and tweak it over time. I personally like building macros (you can make button options) and making everything seamless.
Nachteile
There are a couple items still being worked on by Jane, but they're coming out soon.For example: more features for packages, recurring automatic payments, diagnoses in charts being tied to the billing portion of the appointment, etc. Being that Jane consistently takes suggestions and has a very clear roadmap that shows what they've got in development, it's really not a problem, since you can tell they are working to improve all their features. You can see everyone's suggestions online and vote for your favorites so that the Jane team knows what to prioritize.
Antwort von Jane Software
Wow Demi. This is a lovely holiday surprise.
Thanks for this really detailed break down of what you've enjoyed about working with Jane in your practice.
I just shared it with the team because it is so thoughtfully written. I appreciate the time you took to share your experience with us and other potential Jane Community members! What a lovely gift this holiday season.
I always say that I love it when practice managers enjoy working with Jane - everyone in a clinic uses Jane in a different way, and you are spending probably the most time with Jane out of anyone!
Have a wonderful holiday season Demi!
Alison - Co-Founder
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
A great Canadian made booking software
Bewertet am 13.8.2020
Overall we enjoyed using Jane App and was able to set it up for our specific needs. We loved being...
Overall we enjoyed using Jane App and was able to set it up for our specific needs. We loved being able to support a more locally owned business when choosing their service. Their customer support was good but was also delayed for up to 1 to 2 days at times. Their online help menu was very helpful at times.
Vorteile
We went with Jane initially because it was a Canadian based company had a great review from another float center we had consulted with. The mobile side of this software was very easy to use and navigate. It was easy to adapt it to our needs of running a float center; the app is intended for practitioner style business. (Chiro, massage, etc)
Nachteile
Does not have membership style functions or being able to have a single service token compared to a dollar value on someones account. Does not send out auto emails at different pre-determined intervals or other areas within the software.
Antwort von Jane Software
Hi Devon,
I love the patriotism! Thanks for your Canadian Support :)
We are just about to implement a new "packages" feature that might be helpful to you! If you missed the summer feature showcase you can see a preview of how they will work: https://vimeo.com/452703248
Just follow the time stamp for packages down in the description of the video.
And I'd love to hear more about the type of auto emails you're looking for - the "Ratings and Reviews" feature (also in that video I linked to above) might be what you're after? Coming soon too!!
I hope you have a lovely week Devon, and thanks for taking the time to tell us a bit about your story with Jane.
Alison - Co-Founder
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Essential for our day to day business activities
Bewertet am 13.1.2020
It's as if we gave them our business plan and said: "Here build a web app that we can build our...
It's as if we gave them our business plan and said: "Here build a web app that we can build our business on." Truly built from the ground up for a busy clinic such as ours.
Vorteile
Reporting and client management is its strength. The support is impeccable and prompt. The uptime has been 99.99%
Nachteile
The UI is not as intuitive as I would wish it to be.
Antwort von Jane Software
Thanks so much for your review Luis - we love to hear your thoughts. :)
I received your review first thing this morning and it was a wonderful way to start this snowy Tuesday here in North Vancouver.
I also own a clinic, and know how much happens every minute in a busy practice, so I'm so thrilled to hear that Jane is working well for you over at Via.
And I'm equally as invested in working with you on figuring out where the UI is giving you some trouble. Would I be able to connect with you about where you're running into clunkiness?
We're refining Jane every single day so I might be able to do something about that for you or we can troubleshoot the workflow with you!
Thanks again for taking the time to leave this kind review. It's so appreciated.
Alison - Co-Founder
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Perfect for Small Businesses and Ease of Scheduling for Patients!
Bewertet am 2.12.2020
I love it so much! It's exactly what I need for my little practice!
I love it so much! It's exactly what I need for my little practice!
Vorteile
I love how easy this software is to make appointments and chart for my patients! It is great to be able to look up other templates as well if I don't want to create my own note template! I love that the live chat is available for the first 30 days! I would be lost without it! It has helped me so much with little questions I have as I learn this software!
Nachteile
I only use this software on the weekends. I wish that I could view weekends only as opposed to only removing weekends from my view. I also wish I could see my month on the schedule so I would know what I have coming up for the month.
In Betracht gezogene Alternativen
ChiroTouchWarum Jane gewählt wurde
Opening a new location for my company.Gründe für den Wechsel zu Jane
It was accessible via the internet and I can take it with me wherever I need to go!Antwort von Jane Software
Good morning Dr. Amanda,
What a wonderful review - I really appreciate your enthusiasm and congratulations on your new practice! That's so exciting
And the onboarding chat is a something we just started a few months ago, so I'm really pleased to hear you found it useful. I'm going to pass along your comments there to our chat team - they'll be so glad to hear that they were helpful to you!
A little tip for schedule viewing, if you click the number keys on the keyboard you can reduce the number of days in your view. So from the main schedule, click "2" to see only the next 2 days, "3" to see 3 days etc. I know it's not quite the condensed view you're looking for to make booking into the future easier, but it could get rid of the blank weekdays for your upcoming weekend. It's also not a default but I wonder if you'd like to play around with it anyway.
https://jane.app/guide/staff-profiles/keyboard-shortcuts
Welcome to Jane!
Alison - (Co-Founder)
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Jane is a Game Changer!
Bewertet am 27.7.2020
I love just about everything from creating templates to charting to the fullscript integration and...
I love just about everything from creating templates to charting to the fullscript integration and just letting Jane work for me with online booking with booking notifications, creating disciplines, treatments... the flexibility and functionality and most of the time ease of use.
Vorteile
Ease of Use. Customer Support. Design. Functionality. Features. It feels like Jane really listens to the users needs and implements new features all of the time to reflect this.
Nachteile
So far I really only have Pros.
If I had to choose a Con I would say sometimes I just cannot figure out how to intuitively do certain things with the EHR so I often hit up customer support to help me resolve my inquiries.
Gründe für den Wechsel zu Jane
I tried many EHR's over the last decade and was just so frustrated with them as they were just so complicated or offered way too much for my needs or were just clunky to use, not aesthetically pleasing to stare at and totally not intuitive at all. Jane is just so great really meeting most of my needs to help with less time charting, booking appointments, receiving payments, creating invoices etc...Antwort von Jane Software
Hi Samantha,
I'm so glad to hear you've started working with Jane!
I just read your review to our whole team tonight and we were so honoured by your kind words.
It sounds like you're really working with so many of Jane's features and the team is absolutely here anytime you might need help.
Thanks again for taking the time to share your experience with Jane so far.
Alison - Co-Founder
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Hands down the best EMR/practice management software.
Bewertet am 26.2.2021
Absolutely the best. Many of the features that other companies charge for are included in Jane's...
Absolutely the best. Many of the features that other companies charge for are included in Jane's basic version and honestly, Jane does them better. Can't say enough good about them. Just try the product and you will see.
Vorteile
Easy to use, does everything you need and almost everything you want without having to pay more. Customizable chart notes, works for multiple disciplines, fantastic scheduling, online scheduling, payment processing, appointment reminders, insurance billing, google reviews, patient portal. It is also way cheaper and their customer service is unmatched. I have set up and used many different EMR platforms over the years and Jane is the best in every category without any contest. I will never use another software again.
Nachteile
We have been using it daily for almost 2 years now and have not had any major issues. When minor things come up, their customer service is quick, efficient, and very effective. They are a joy to work with and I would give them 6 stars if I could.
Antwort von Jane Software
Hi Dr. Watts,
Wow. Thank you for this incredibly encouraging review!
I shared this with the team and I know it will brighten their day.
Thank you for choosing to be a part of the Jane community for two years. We are so lucky to work alongside clinics like Family Circle Chiropractic!
Have an awesome week.
Maddie
On Behalf of Jane
- Branche: Alternative Medizin
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
There's really nothing else like this
Bewertet am 6.10.2020
Jane has made so many things easier and dare I say - enjoyable. I used to dread all of my time...
Jane has made so many things easier and dare I say - enjoyable. I used to dread all of my time spent on the computer, but no longer. From charting to managing payments and scheduling, there's really no comparison to Jane. A little more expensive than some bare bones options out there - but we made up for it (and then some) by simply reducing the # of no-shows. We used to have more than our share of no shows despite our previous software's email reminders. Jane's ability to add both email & text reminder options (WITHOUT added fees for text reminders!!!!) & set things up so the patient's could select the options that work best for them was a godsend. Much fewer no-shows now. Charting is quicker, more efficient and more legible. Customer service (email or phone) is friendly and focused on providing specific answers to my specific questions - no stock answers that sorta kinda maybe apply to my question. It's obvious Jane is the product of a lot of work and development to meet the needs of how real businesses work while also recognizing that all businesses operate differently and could benefit from customization to meet their needs. It sounds kitschy but Jane really does make our clinic & my life better.
Vorteile
Sorry - can't pick just one, but for us the text reminder option (without additional cost) itself made up for the slight difference in cost compared to what we were using before. With text reminders we don't have the amount of no shows or late cancels that we used to. Also - custom charting/templates and ability to modify charts made by others before us, has saved me SO MUCH TIME charting & also made my charts more legible & organized. I'm embarrassed it took us so long to switch
Nachteile
It's so advanced compared to what I was used to that I got a bit overwhelmed at first. Fortunately, the various videos, articles, phone support, demo clinic (where I could play with various settings etc) and online meeting support was phenomenal with everyone genuinely friendly and focused on helping you without stock replies. Other con is that we had to use a not-so-perfect workaround for tracking groupon & other prepaid packages we sell. However, the good news is they're rolling out a fix for that sometime this fall
Antwort von Jane Software
Oh my word Roberto,
This is just too lovely. What an honour to get to read these words today - we shared your whole review with our team so that everyone that helps build and support Jane could read it too.
I can't tell you how much your words around Jane's customization makes me smile. Every time we add a feature to Jane we have to make sure it will work in the seemingly MILLIONS of ways people out there like to run their clinics.
So you're right that the set up at the beginning is part of "teaching" Jane how things work at your practice and can take some time. I'm glad you found help during that training within our guides and with our support team. I like to think that when you bring on Jane to work in your practice you get a software, a team of cheerleaders AND a community of other Allied Healthcare business owners.
And YOU make Jane and OUR life better!
I'm at my 1000 character max so can't say more! But thanks again for your kind words.
Ali - Co-Founder
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Dependable and easy to use
Bewertet am 17.4.2023
4/5I am really happy I chose this software. It has been great as I started my practice
4/5I am really happy I chose this software. It has been great as I started my practice
Vorteile
The customization is nice so it fits my practice and each clinician’s specialty
Nachteile
Sometimes the window opens to the wrong patient so you have to be careful
Antwort von Jane Software
Hi Erin, Thank you for writing such a lovely review, we are also very happy you chose Jane!
It truly brings so much joy to my day to hear that the customization available in Jane has created a delightful and dependable experience for the practice as a whole.
Have you been in touch with our support team about a specific window opening up the wrong patient? Our support team would be able to nail down an improved workflow to avoid the wrong patient being opened or work to fix this experience you are having.
Our team does offer unlimited support, so please feel free to reach out whenever you need! Our support email is support@jane.app or you can give us a call at 1-844-310-5263, our support line hours are 6AM - 5PM PST, Monday - Friday.
With all that said, we are so glad to have you in our Jane Community and we are excited to continue to work alongside you as your practice grows!
-Kim on Behalf of Jane
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Jane 8/10 Overall
Bewertet am 3.6.2023
Despite the flaws it still makes my life much easier than if I didn't have it, so that is good...
Despite the flaws it still makes my life much easier than if I didn't have it, so that is good enough for me.
Vorteile
The overall practice management is great. It allows me to run both the business and clinical sides of my practice in one cloud-based software package.
Nachteile
The lack of a secure messaging tool is a big hole in the product and one that I am surprised has not been fixed yet. Other tools have this, and hopefully they will add this soon. In their patient management system, there is only one email address that can be used on a record. As I work a lot with teens, I would love there to be a way to send email reminders to one email address for appointments or even to two simultaneously. I do my note taking within an appointment chart on my ipad, and compared to other applications the "sketch" pad in Jane is not that great. While in other apps, I can put my hand on the ipad while writing, in Jane it results in dots and lines being added all the time. Its more of a nuisance than a problem.
Antwort von Jane Software
Hey Kevin, thanks for posting your review!
I am happy to see those 8 stars, and hear Jane has helped make your life easier! However, good enough is not what I want for you, and our team is keen on improving Jane to earn those 2 extra stars.
Secure messaging is a big-ticket item the team has been actively working on, and I know many customers, like yourself are looking forward to.
You also mentioned a need for Multiple Emails on File and Improved Sketch Features in Jane. These are existing feature requests you are also able to comment on and vote on
At this time, I don't have any information on when these will be released, however, you are able to vote/comment on and once updates are released you will be notified. I will link those features requests for you below :slightly_smiling_face:
Our team frequently reviews these requests as it influences future development of Jane!
Thank you for trusting Jane with your practice!
-Kim on Behalf of Jane
https://janeapp.canny.io/feature-requests/p/secure-messaging-within-jane
https://janeapp.canny.io/feature-requests/p/allow-more-than-one-email-on-file
https://janeapp.canny.io/feature-requests/p/improved-drawing-sketch-options-for-patient-charting
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Jane Has Amazing Customer Service
Bewertet am 16.3.2023
Vorteile
Very easy system to learn, accurate and well laid out. Customer service is outstanding, besides the Help Guide, the accessibility of Jane Team members to answer questions in a timely manner is incredible.
Nachteile
Would like to be able to have more than one email address per patient. Also, be able to have flexible pricing on some services as they vary occasionally, so we are required to set up a new product each and every time.
Antwort von Jane Software
Hi Sherri! Thank you for taking the time out of your day to share your experience using Jane. I can't express enough how much we appreciate your feedback.
It always makes me happy to hear that our customers are receiving the help they need in a timely manner. As our Jane Community grows, our team aims to provide the same level of service in terms of quality help and quick response times, regardless of the volume we may receive. If this level of service ever changes, please let us know :slightly_smiling_face:
Regarding Flexible Pricing, the use of Adjustments can be helpful. Whether you have patients on a sliding scale, or running a special promotion, Adjustments can accommodate those price changes. When it comes to creating products/inventory within Jane, each item would have to be created independently. However, if I understand correctly perhaps you may have variations of the same product and would then require varying pricing. If so, Jane does have an existing feature request for that which I have linked below for you!
I can appreciate the sentiment you shared about the need to have multiple email addresses on a patient profile. This has been a popular request amongst our community, especially within the Mental Health space and when working with children. If you haven't added a vote or shared your voice on our feature request, I would definitely encourage you to do so! I have also linked that feature request for you below.
https://janeapp.canny.io/admin/feedback/feature-requests/p/allow-more-than-one-email-on-file?boards=feature-requests&search=more%2520than%2520one%2520email
https://janeapp.canny.io/feature-requests/p/inventory-product-variations
Thanks for choosing Jane, and I hope you have a wonderful week.
-Kim on Behalf of Jane
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great for most practices, just not ours
Bewertet am 18.5.2023
Great customer service and there are a lot of users, so questions about how Jane can help your...
Great customer service and there are a lot of users, so questions about how Jane can help your practice can easily be answered via social media and their support team. We have a complicated practice, that also includes medical services that are billable to our provincial health insurance, which Jane is not integrated with. We have also added many more services and Jane just could not meet all the needs of our practice effectively. I do still recommend for basic, smaller and practices that are not as complicated in nature.
Vorteile
It is very easy to use and was not difficult to set up practitioners, services and products. The online booking platform is also very patient user-friendly. Report functions are pretty straight forward and I did really like the auto-fill of patient information with intake form completion! The self check-in feature is nice, but would be better if the patient could self complete the appointment as well, right down to the payment. Otherwise, it really doesn't save many steps.
Nachteile
I didn't like how Jane would lock into the last patient when navigating the schedule. It often landed me into the wrong patient's chart or billing information and was quite frustrating. As silly as it is, I hated that there were only 8 colour choices for services. We have so many different services and it was hard to keep them straight. I did also find their 'shift' and 'tagging' functions to be more complicated than they need to be.
Antwort von Jane Software
Hey Laura!
Thank you for leaving those 5 stars, and taking the time to write such a detailed review. I am always a little saddened when a customer leaves Jane, but sometimes it's just not the best fit and it becomes an opportunity for us to learn and grow :slightly_smiling_face:
However, I am happy to hear your time with Jane was positive and that you found our support team and Facebook Community group helpful. I might be biased, but I truly believe we have the most amazing customers, who also support Jane's mission to 'Help the Helpers'.
As Jane grows and develops new features, I hope you'll keep us in mind- Jane just might be the perfect match down the road.
On behalf of the entire Jane team, we wish you the absolute best!
-Kim
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Jane App is the new standard in chiropractic.
Bewertet am 30.1.2021
Vorteile
I’ve used several different EMRs and practice management programs in my career. And I even started with using paper charts. Jane is the best so far. Working with different types of chart notes in modules is a breeze.
Nachteile
Insurance billing in the United States is still confusing and is a dark magic to me. You have to use a clearing house to bill insurance. And I’m still not sure how that integrates with Jane once the money starts coming in.
Also, it’s hard to SALT (same as last time) billing and diagnosis codes from the proportions visit. I would like to see those carry over to the present visit by default, and allow me to make changes as appropriate.
Antwort von Jane Software
Hi Todd,
Your review title made me smile!
Switching from paper can be a big task. I'm so glad to hear about your experience with Jane's charting. It's one of the areas in Jane that is constantly evolving. Have you seen the new formatting options yet?
You're right, all insurer payments and EOBs need to be manually recorded in Jane at this time - but not for long! We have an Electronic Remittance Advice (ERA) management tool currently in beta testing. This feature will allow you to download your remittances from your clearinghouse of choice, and upload them to Jane to make posting payments and EOB much quicker and easier :)
Oh and just in case you haven't seen it, here's a handy guide on rebooking clients with the same insurance info if you'd like to take a look: https://jane.app/guide//re-booking-clients-with-the-same-insurance-info
Thanks again for the review, Todd.
Maddie
On Behalf of Jane
- Branche: Tierarzt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Dear Jane... (part 2)
Bewertet am 6.12.2022
I want to mention here that I wrote a review of Jane back in August, 2020. It's been over two years...
I want to mention here that I wrote a review of Jane back in August, 2020. It's been over two years since then, and I have had more correspondence with Jane's support staff than I've had with members of my own family. That's not a commentary on using Jane requiring a lot of support, but rather more of an indictment of those family members. They know who they are.What I mean to say is that in the past two years, I've relayed questions from the staff as well as from the doctor/owner of the practice, and every single time I've asked Jane a question, I've gotten an answer back within a time frame of a few hours, to up to two days. That's a good turnaround time, but you know what's even better? They actually understand the questions I'm asking. Even if I interlace actual questions with deranged attempts at 'humor', the support staff proceed to help me, undeterred, and guide me toward the proper solutions or resolutions.They are patient, kind, generous with their time, and always at least give the convincing illusion of being helpful. Or maybe it's not an illusion -- maybe everyone who works at Jane is just a saint! Who knows? Either way, it's convincing. I'm a believer. Jane is good people.The short version, if I can say that without too much irony after the rambling above, is that Jane App is dope, and works like a charm. That's the good news. The great news is that if it ever doesn't work like a charm, you can be sure to be charmed by their support staff instead. Win/win.
Vorteile
Scheduling clients is a breeze. The ability to block off sections of time, grab and move appointments throughout the day/week/month, keep a wait list for cancellations (along with notes that explain why they're on the list and what kind of appointment they're looking for), and the ability to color code appointments... all of that is 10/10 stuff. I mean, can other scheduling software apps do that? Maybe. I know Booker could do some of it, but Jane is clean, easy to use, efficient, and has cute little personalized greetings when you log in.I still remember when COVID was first hitting and I logged onto Jane.app on my phone, and read "We'll get this through together." That was genuinely a heartwarming moment, and I am generally immune to heartwarming moments. You have to be when working in a vet clinic. Otherwise you'll just find yourself feeding treats to puppies 24/7 and not actually working.You know, the one thing in particular that I like most about Jane is the customer service. The customer service is the reason I wrote the first review, and it's the reason I'm writing this second one. And believe me, I'm going to ramble about that below. Stay tuned.
Nachteile
Sometimes when I submit questions to Jane, I make little jokes, and the person responding doesn't always acknowledge them. They're super polite instead, just generously disregarding the joke like an adult dealing with an inquisitive child. C'mon, Jane. Not even a pity laugh? ... please clap.
Antwort von Jane Software
Nick,
Wow. It's so great to hear from you again over two years later!
Thank you for taking the time to write in such detail. Your review is such a lovely gift this holiday season. I am especially proud to read your comments about our support team and I'm going to share your words with the team today.
I'm so glad you're working successfully with many of Jane's scheduling features. As an Office Manager, you are probably spending the most time with Jane out of anyone, so it's fantastic to hear how much you enjoy it!
Thanks again, Nick. We're really lucky to have you.
p.s. We like jokes :)
Maddie
On Behalf of Jane
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Respect the Clinic Managers/Owners
Bewertet am 22.7.2019
Jane to me is first designed to please the charting therapists and administration second. The...
Jane to me is first designed to please the charting therapists and administration second. The overall experience is good but is still very limited which is why its described as simple. More attention is needed in the accounting aspect of the program.
Vorteile
The program is nice looking and fairly simple.
Nachteile
Jane has taken away the ability for clinics to correct simple errors like a refund or a payment unapplied to an invoice in error. You have to email into the support workers who can not always figure out what is happening so you are having to explain how to proceed to ensure the correction is done right.
The strange this is you can unapply a payment and refund on the same invoice over and over. So, since I was told this was taken away due to a large amount of errors that was happening why not start with fixing the ability to do the same thing over and over to the same invoice. Also, there should be different levels of control with corrections and deletions like other softwares.
Antwort von Jane Software
Hi Jacqueline,
Thanks for the review and I'd really love to work with you on the flexibility you need for accounting mistakes. As a clinic owner myself, I have experienced the end of day run around trying to figure out what was mis-recorded and can understand that flexibility is so necessary.
I'll pull up your support emails to see where you're struggling, but if you're the manager/owner you shouldn't have restrictions on applying or unapplying payments. And while we do give warnings (since book keepers don't love it) you can back date your changes if needed.
Creating refunds by mistake is something I'd like to fix from the outset. I'd love to know why it's happening so often that it's a problem for your practice. Perhaps there's something there that we can fix from our side. I'll send you an email to see what we can do here!
Otherwise we do have more granular permissions coming up, so you have more options for staff!
Alison - Co-Founder
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
It just works
Bewertet am 28.5.2023
10/10. Love it
10/10. Love it
Vorteile
It always just works, whenever I want something the feature exists and functions as expected. Their customer service is incredible. They get back to you incredibly quickly with personalised emails or video explanations. always blows me away. They're just great. Also whenever I'm unsure of something there are heaps of quick and easy video guides.
Nachteile
Writing letters to doctors is still something I do outside of Jane in word. with previous software I have used there has been a good feature to instantly convert something into a letter addressed to the right Drs with CCs etc. Jane has this feature but it isn't good enough to use. This is truly my only negative feedback.
Antwort von Jane Software
10/10 we love you, Nicholas! Our teams work hard to ensure you have access to resources that are helpful, clear, and easily accessible. This is truly a collaborative effort, and I am thrilled that your experience with the support team and Jane Guides have been positive :slightly_smiling_face:
If you haven't already, I would love to see you create a Feature Request for writing letters to Doctors. Currently, you could use a Chart Template but I am assuming it does not provide the 'Letter Head' style you would be looking for. I have linked some feature requests below that may match your needs, so feel free to comment and vote if they do. If there are changes to the status of these requests you will be notified!
Thanks for choosing Jane- we are thrilled to have you!
-Kim on Behalf of Jane
https://janeapp.canny.io/admin/feedback/feature-requests/p/doctor-letter-templates?boards=feature-requests&search=Doctor
https://janeapp.canny.io/admin/feedback/feature-requests/p/create-database-for-doctor[…]utogenerate-in-letters?boards=feature-requests&search=Doctor
https://janeapp.canny.io/admin/feedback/feature-requests/p/doctor-reports?boards=feature-requests&search=Doctor
