Tookan Erfahrungen

I like to have my shipping information on a single platform and have quick communication with my client.

Currently I have to manually download the information from the database to connect to other services like datastudio or google sheets.

The company staff are friendly especially [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN]. They have been of great help to my company.
The scalability of the software is another good feature though limited.

The price that comes with add on features. If they can provide a subscription based modules with the initial subscription that will be better.
The experience with the company depends on the managers you deal with. Initially the previous managers were just doing their duties. However recently I have been dealing with [SENSITIVE CONTENT HIDDEN] who has been a great help ready to answer all questions and help with solutions combining his knowledge and experience of the product. I would say my experience with Tookan has been great since he has been my direct contact

Our most important feature was the ability to white label. We also wanted feature-rich product out of the box that can be customized. Tookan satisfied all of our requirements and the team is amazing.

Our requirements are becoming more complex which will require a significant amount of custom development and dedicated instance. The cost for this will be high, but it will still be much lower than if we were to build our own. Our recommendation would be to allow for more customization regarding the task functionality out of the box. Offering different templates for the agent app would be cool too.

What I really appreciated was the fact that I could buy and whitelabel. In addition all the available functions are not really necessary in my case but I had to add more and they did. The level of customer service is very high. They often call to see if everything is going well and if I had any bugs.

Nothing for now a part some delay sometimes when you need to add some feature.. but it's something normal

I really like the route optimization, the batch upload and the drag and drop of the stops in this program.

I would really love to be able to export a hard copy of my driver's route for them to have in the vehicle with them.

The software is super easy to use on the administrative/dispatch and driver interfaces. I also like the notifications that can be sent to customers keeping them abreast of the location of our drivers.

The software can be slow to update times during daylight savings time. I also wish we could have multiple notifications based on company needs.

The well designed dashboard, and menus intuitive menu layouts make for easy operations. Role based access allows admins to create teams based on responsibilities. The API

Certain features require more work with the dev team to get working properly. However, the support team does help, as well as the community where you are able to ask questions from experts.

We were on Tookan for the longest time, and I would advise everyone to not waste their time! Tookan was an absolute joke. Don’t waste your time or money with this subpar platform. [SENSITIVE CONTENT HIDDEN] was a joke. [SENSITIVE CONTENT HIDDEN] was horrible. IF YOU’RE LOOKING FOR A SERVICE GO WITH ONFLEET! I cannot stress this enough.

NOTHING. Tookan is an absolute joke of a platform. Absolutely horrible, and the staff/service is a complete joke.

It's ease of use and the ability to set various filters to scale the routing based on time or distance.

I added the ETA routing but it did not account for traffic when providing the times for arrival.

I like that this software is affordable and offers pricing based on number of task or number of team members.

Optimization isn't accurate
There is a lot of need to data entry as some of the customers don't auto populate
While support is very kind, the timing of when they call is never good. Notifying customers before trying to reach us from an unrecognizable phone # is problematic.
To many add-ons in the Marketplace that are duplicating in scope

My experience with the software is pretty good. We are working together for more than 10 months and the results are doing great. The software is complete and very well developed , but the most important and what we must value is the support given. The people around the platform are amazing and we feel like we are in same team. In Venuxx we feel that people from tookan team think as Venuxx’s owners too - and this is very hard to find these days

- There are no many customizations as we wanted.

- The customizations are little expensive

Used to worrk well and was easy to use.

Not working as it should and no contact from tookan support.

Agent APP- Seamless and Fluid- user-Friendly

Wish they had a Customer APP that is was just as perfect!

Ease of use, as well as the management of resources in the app is really very simple and friendly, in fact I think my 7-year-old boy could do it

Although the functions seem very basic, I would recommend it if your company is small and of limited operation

* Extensive documentation which eased out integration
* Addresses customer concerns and provides customized solutions
* Geofencing
* Updation of task via API and web hooks within milliseconds
* Location accuracy
* Multiple delivery models and allocation techniques

* Recently google maps were called off from this application which affected our operations team to get used to the new L&F and ease of use.

Simplicity of use.
Drivers can learn it very fast.
Monitoring the drivers location.

Can’t save 2 locations of the same client.
Also, can’t have 2 numbers of the same client.

It was generally a pretty site and app. It just didn't work for us and I never imagined one app would cause us so much trouble, hassle and cost.

When I originally contacted them with questions before I signed up, Support gave me a different explanation of services than what I found when I used them. They didn't offer a demo of some of the add-on services. We had a ton of problems with tracking job time. Logging in to the business account was such a hassle on mobile devices as we were logged out like every 5 minutes.

The app drained my team's battery so much that their phones died before they could really use it. The desktop version looks nice but the functionality was glitchy. We'd have to put in repeat orders. Edits to existing jobs that were made in the desktop version didn't appear correctly.

Customer service is horrible! I requested to my Account Manager to cancel my services. They insisted reaching out multiple times to upsell me but would not cancel my services despite my multiple requests and informing them that I did not want the service and they were not authorized to bill me, and there's no way to cancel the account online. I ended up having to report them.