Tookan Erfahrungen

The software is for online Taxi booking. With this software, you can book Taxi anywhere. If there any driver is available for the trip he will knock on your call. This is like UBER. This is called as ubar clone taxi booking software. This is also for a good opportunity for car rental company. The car rental company can use the software from any location of the world.

This is a unique software for Taxi booking. The car rental company will take a part from Tokkan company for using the software. There has a good pricing policy. Any car rental can take them at a little cost. The cost is based on per trip. So if anyone wants to do Taxi service online business, he can take the software from an online download. Also, a driver will download the software and user will download the software from internet. Then everybody will be benefited.

I like to have my shipping information on a single platform and have quick communication with my client.

Currently I have to manually download the information from the database to connect to other services like datastudio or google sheets.

The dashboard, the agent app, and admin app is pretty straightforward. Has a lot of what a very small business might need, very very basic and limited features

Waaay too much down time. The app's down at least every week, which prevents my customers from making bookings = lost revenue.

You ask service to help out and they'll "get to it".

They say they have stripe integration? Fat lie, it's been upwards of a month and every time they close a ticket, it's barely fixed. I would be happy if it worked even at the bare minimum level, but they can't even do that. If you can't integrate with something, just don't lie, be honest, and say "No we cannot do it" like how Onfleet said they can't. Don't just write on your website that you have all these features and integrations as a way to draw customers in, it pisses off your customers.

The booking forms? Barely even works half the time.

Today, the map feature stopped working....THE MAP. The most basic thing. I was like okay fine I can at least input my customer's orders in manually, by myself, but I can't even do that when the address field can't recognize an address!!

It's ease of use and the ability to set various filters to scale the routing based on time or distance.

I added the ETA routing but it did not account for traffic when providing the times for arrival.

The company staff are friendly especially [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN]. They have been of great help to my company.
The scalability of the software is another good feature though limited.

The price that comes with add on features. If they can provide a subscription based modules with the initial subscription that will be better.
The experience with the company depends on the managers you deal with. Initially the previous managers were just doing their duties. However recently I have been dealing with [SENSITIVE CONTENT HIDDEN] who has been a great help ready to answer all questions and help with solutions combining his knowledge and experience of the product. I would say my experience with Tookan has been great since he has been my direct contact

Used to worrk well and was easy to use.

Not working as it should and no contact from tookan support.

Our most important feature was the ability to white label. We also wanted feature-rich product out of the box that can be customized. Tookan satisfied all of our requirements and the team is amazing.

Our requirements are becoming more complex which will require a significant amount of custom development and dedicated instance. The cost for this will be high, but it will still be much lower than if we were to build our own. Our recommendation would be to allow for more customization regarding the task functionality out of the box. Offering different templates for the agent app would be cool too.

What I really appreciated was the fact that I could buy and whitelabel. In addition all the available functions are not really necessary in my case but I had to add more and they did. The level of customer service is very high. They often call to see if everything is going well and if I had any bugs.

Nothing for now a part some delay sometimes when you need to add some feature.. but it's something normal

I really like the route optimization, the batch upload and the drag and drop of the stops in this program.

I would really love to be able to export a hard copy of my driver's route for them to have in the vehicle with them.

The well designed dashboard, and menus intuitive menu layouts make for easy operations. Role based access allows admins to create teams based on responsibilities. The API

Certain features require more work with the dev team to get working properly. However, the support team does help, as well as the community where you are able to ask questions from experts.

We were on Tookan for the longest time, and I would advise everyone to not waste their time! Tookan was an absolute joke. Don’t waste your time or money with this subpar platform. [SENSITIVE CONTENT HIDDEN] was a joke. [SENSITIVE CONTENT HIDDEN] was horrible. IF YOU’RE LOOKING FOR A SERVICE GO WITH ONFLEET! I cannot stress this enough.

NOTHING. Tookan is an absolute joke of a platform. Absolutely horrible, and the staff/service is a complete joke.

I like that this software is affordable and offers pricing based on number of task or number of team members.

Optimization isn't accurate
There is a lot of need to data entry as some of the customers don't auto populate
While support is very kind, the timing of when they call is never good. Notifying customers before trying to reach us from an unrecognizable phone # is problematic.
To many add-ons in the Marketplace that are duplicating in scope

The software is super easy to use on the administrative/dispatch and driver interfaces. I also like the notifications that can be sent to customers keeping them abreast of the location of our drivers.

The software can be slow to update times during daylight savings time. I also wish we could have multiple notifications based on company needs.

My experience with the software is pretty good. We are working together for more than 10 months and the results are doing great. The software is complete and very well developed , but the most important and what we must value is the support given. The people around the platform are amazing and we feel like we are in same team. In Venuxx we feel that people from tookan team think as Venuxx’s owners too - and this is very hard to find these days

- There are no many customizations as we wanted.

- The customizations are little expensive

friendly, functional, smooth and reliable. Pricing is suitable for all sizes including small businesses and startups.

I have nothing to complain about. All is well and as expected so far.

The flexibility and ease of operations

.

Agent APP- Seamless and Fluid- user-Friendly

Wish they had a Customer APP that is was just as perfect!

Ease of use, as well as the management of resources in the app is really very simple and friendly, in fact I think my 7-year-old boy could do it

Although the functions seem very basic, I would recommend it if your company is small and of limited operation

* Extensive documentation which eased out integration
* Addresses customer concerns and provides customized solutions
* Geofencing
* Updation of task via API and web hooks within milliseconds
* Location accuracy
* Multiple delivery models and allocation techniques

* Recently google maps were called off from this application which affected our operations team to get used to the new L&F and ease of use.

Modern technology for small and medium businesses.

Communication sometimes could be challenging but you will get prompt response

Simplicity of use.
Drivers can learn it very fast.
Monitoring the drivers location.

Can’t save 2 locations of the same client.
Also, can’t have 2 numbers of the same client.

Looks very good and promises to be all what you need to deplay an delivery business, but after you pay, the hell starts, no answer to enquries.

The whole organization is money driven, after they trick you and make the payment, they don't care.

Easy to use with a feature set that is highly customisable and applicable through many different use cases

Template feature is rather complicated to use

The software was very easy to manage. The most important part of it was the support team with my account manager [SENSITIVE CONTENT HIDDEN]. who has been diligently following up, solving issues and getting the answer to all our questions?

The price for making changes was very high even more high than the actual plans that they offer.

It was generally a pretty site and app. It just didn't work for us and I never imagined one app would cause us so much trouble, hassle and cost.

When I originally contacted them with questions before I signed up, Support gave me a different explanation of services than what I found when I used them. They didn't offer a demo of some of the add-on services. We had a ton of problems with tracking job time. Logging in to the business account was such a hassle on mobile devices as we were logged out like every 5 minutes.

The app drained my team's battery so much that their phones died before they could really use it. The desktop version looks nice but the functionality was glitchy. We'd have to put in repeat orders. Edits to existing jobs that were made in the desktop version didn't appear correctly.

Customer service is horrible! I requested to my Account Manager to cancel my services. They insisted reaching out multiple times to upsell me but would not cancel my services despite my multiple requests and informing them that I did not want the service and they were not authorized to bill me, and there's no way to cancel the account online. I ended up having to report them.