ResNexus Erfahrungen

The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly.

Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy.

We really liked that ResNexus had the option to build our website as part of the package. When looking into other hospitality software, often times the website was not included and the costs involved would not have been feasible for our small company.
The website is relatively user friendly and our programmer, really took the time to listen to what we wanted for our business. He was not who we originally started with, and the curent programmer came in at a time when we were behind schedule and got things back on track and developed something we were truly happy with.

The website is sometimes a little limited with its widgets and customization's unless you know how to HTML code, which we do not. However, our programmer and ResNexus support were helpful to try and achieve some of the specific requests that we were looking for.
We have been told a couple of times that what we were requesting would make sense and it has been passed along to the tech support as something to look in developing, which is great, but we received this answer more than a couple of times which means we were limited as to what we were really hoping to achieve sometimes.

Ease of use and stream-lined processes. It is easy to create a new reservation and has much fewer clicks in the process than other systems. It's also easy to understand the information presented and does not require a lot of clicks and digging to find information like payment history, guest's previous stays, communication, etc.

Waiting list needs improvement and automation so that we don't need to remember to check it. Website Builder & management needs improvement so that employees can learn to use it with ease. Option for guests to create an online account to manage their own reservation would be a plus. It is currently very tedious and difficult to create/adjust rates. Reminders feature could be improved by clearing reminders from everyone's profile once it is marked complete. I would like to be able to add sites to a group of blocks from the grid. Integration with discount memberships like Good Sam's to allow input of membership ID when making an online reservation to verify their membership status. Better promotion/discount code features.

ResNexus implemented the use of website building and design. They provided a multitude of features that allow my guests looking at my website to have greater ease of navigating through my website to view our rooms and amenities, prices and complete the booking independently from a computer or phone. Their customer service is beyond excellent. Every support staff is extremely knowledgeable of the system and can quickly and easily resolve any issues I have. They are also patient in teaching me the steps to make those changes. I also feel like their website templates allowed me plenty of options and it is much cleaner and more user friendly. They expanded allowing us to connect with other booking engines such as Airbnb, the calendar merge immediately and I've never had an issue.

We have recently purchased a very small resort, which is why we started using ResNexus, so I work my primary job full time as well. It is difficult for me to connect with them during their hours, I wish they had evening and/or weekend support.

I did not attend a class to help with the transition. I relied on the phone support to ease into the software use. The Resnexus team has always been helpful in this manner.

I cannot think of anything that I am unhappy with right now. The transition gave me a little grief, but with help from the Resnexus team, it was not too bad to change over. I am happy with the company overall.

User friendly, reliable, flexible and the technical support is amazingly good!

I least liked nothing about this software.

All in one marketing, reservation and reporting, ease of use and mobility allows me to operate seamlessly, with a professional image while operating anywhere I need to be. I tried other systems for less money but saw my numbers increase significantly with my return to Resnexus.

Initially I didn't want to make the investment. It is well worth the money.

ResNexus is like having an extra employee or two!! I use ResNexus for marketing, booking, and website. The product and service are amazing!!

I wish that it could be integrated with my current lock system.

I really liked the fact that ResNexus now has Foreign language support for the booking engine and synchronization with OEMs such as Airbnb and Booking.com included in the cost of the product. Before ResNexus included this feature, I had signed up for another product because they had Foreign language support and synchronization and took the time to migrate my hotel to the other program. However the other program was more expensive, extremely hard to use, error prone and I couldn't get through to support, when I did, I felt like I was super stupid not to have understood. ResNexus has very good support and even follow up.

The program has become over bloated with features that don't apply to my business, especially once they added the camping and website functions. Also, industry specific terms are used throughout the program that I don't know if I could use them or not. It is hard to pull those out of context to see if I should be using those features are not.

Outstanding and prompt customer service. The reservation system is so easy to use both for phone reservations & guests online. Several guests comment on ease of use and professional appearance.

Under units/rooms in settings I wish there was a Suites (currently room, cabin, campground)

I run my own little inn and I don't know what I don't know...as I'm brand new to this business. ResNexus has helped every step of the way - they have...told me about many of things I need to consider, helped me set up best practices, given me advertising/marketing advice, helped me figure out how to handle cancellations, etc. etc. And, I've been determined to run this business myself. I wanted to begin by selling my rooms nights direct and not through third-party travel websites. They helped me set up my online reservation system and have held my hand every step of the way. Every single time I call customer service I get a totally pleasant and competent person. I don't think I've ever had an issue that hasn't been resolved. It's so nice to know that they are ALWAYS there and ALWAYS available. I honestly can't say enough about their customer service. I'm sure I have asked the exact same question more than once, and they have very politely helped me through my issue and answered my question(s) again! Long story long - I couldn't do what I'm doing without ResNexus. I just feel so safe having them on my team. I've been doing this about two years now and panic at the thought of having to switch! I'm very very happy!!

Reszexus has live time booking so I never had to worry about double booking one of our rooms.

Whenever I have contacted Resnexus with a problem , first they always blame the platform. I then phone the platform and it always turns out it was not there fault. Then I phoned resnexus back and eventually they are forced to admit they are making the mistake. At this point they say they they will look into it and get back to me. They don't! Resnexus is not able to make out correct guest invoices. I have my charges fixed, the same for each platform. Yet Resnexus has never gotten it correct. Their charges are all over the place. I have been contacting them for over a year, the last time 3 weeks ago, they said they would resolve this problem and promised to call me back. I am still waiting - heard nothing! They advertise 24/7 customer service, UNTRUE! If you try to reach them on the weekend - forget it. You will be lucky if you receive an email on Monday or Tuesday. By then it is usually too late. I have lost a lot of money on overcharge of income taxes due to Resnexus.

Fairly intuitive.
Just wanted to let you know that the service I received from [SENSITIVE CONTENT HIDDEN] in Customer Service is the best I have received from Resnexus. She helped me move a reservation cancellation to a gift certificate and it took a lot of her time and effort. I also had to put her on hold a couple of times and she waited patiently for me. A gold star for her. She is the first person in Resnexus to give me the service I not only needed but expected and then some.

Too many changes every month.
For five years I have been trying to find out what reports other users use for inputting into Quickbooks, all I get is "I don't know". If I run different reports for the same time period, I get different amounts.

The software is easy to use, and offers all the features we desire to run our business. Customer service is beyond excellent. Any questions or concerns are resolved within 24 hours.

There is nothing that we don't like about he software.