ResNexus Erfahrungen

Resnexus is one of the best booking engine out there. It is very easy to use, user friendly and they keep up with the latest trends in the industry. It's constantly evolve as the industry changes. You can make custom changes.

It maybe not the cheapest out there but you'll get what you paid for! In my opinion it's worth it.

ResNexus is like having an extra employee or two!! I use ResNexus for marketing, booking, and website. The product and service are amazing!!

I wish that it could be integrated with my current lock system.

Best feature we saw on this product was how easy it was to setup site/room blocks that automatically released on certain dates.

It's not remotely customizable to your needs. As a campground a key feature should be site length, that's not an option. There's not even anything in the reservation process that asks for the length of a customer's rig (again a key need for any campground to ensure that you are putting people in sites that they fit).

They have little to no written documentation on anything. No on-boarding/setup process that is laid out for you. You will be flying blind and will need to have a lot of time to figure things out on your own.

Direct connectivity to all main OTA's
Easy to use day-to-day functions such as calendar, grid...
Integrated and easy to use payment solution
Sophisticated marketing tools ... and all included in the basic version
Excellent customer service and support during and after integration
Excellent website designers. Website design, SEO and support included in the package

I wish the rates and minimum stays could be adjusted directly from the calendar.

This software captures all the information we need for our small motel and it is very easy to use. We opted to have them build and host our website and it is so easy to make changes.

There are a few things that could use tweaking but for the most part everything works smoothly. Some of the reports could be simpler actually.

Tracking our revenue has been considerably easier since we switched to ResNexus. There are also a number of features that by them selves are not that big a deal, but really help run a smoother hotel operation.

I wouldn't say this is something I dislike about the software, but there are some marketing automation features that I think would be nice. For instance, having an integrated CRM that keeps detailed information on hotel guests and customers. Integration with Facebook and Google's platforms. Facebook rolled out a "Book Now" button in their ads, but we can't link that directly to our booking page right now. Not to say that isn't on the horizon.

This makes my life so much easier! With everything all in one, I can focus on what really matters, making my guests happy!
Thank you!

Haven’t found one yet! If I do, I will let you know!

Love the easiness and love the way the website and all functions are available on the drop down menu right at the reservation Grid screen.

Nothing it is great and very self-trainable with all the online and training materials available for us.

The PMS is very user friendly for my staff to use. I can pull it up on my phone! Building rate plans that increase or decrease with occupancy probably pays for the program.

There are some features that don't function how I think they should. Financial reports aren't great. I don't love the online booking site how it works.

I like that the software does offer a great deal of reporting, and visually it is easy to understand.

There are small details and functions I wish the software had capability for - the customer service team does take feedback back to their creation team with hopes to see fixes. I wish I had more control over some visual cues that the system could include that would make "at a glance" views more detailed and informative. In a fast paced, multifunctional operation like ours it is best for us to be able to make judgments as quick as possible so we can move onto the next task quickly - it helps us focus on the guests. So, I wish this system offered more control when it comes to that.

The support team is great and does work well. The management team - or their "red carpet" team - is not as responsive as the general support team.

1. Customer training and support is unbelievable - everything is one-on-one with a single sales rep with ongoing access by personal email, and there is 24 hour access to an online library of articles and videos for basic functions and troubleshooting.
2. Excellent functionality - does much more than we ever anticipated we would need, and on the customer end it is one of the most professional/beautiful booking engines we have seen.

1. It is significantly more expensive when compared to competitors, but we felt the price was ultimately worth it given all the advantages ResNexus has over other similar products.
2. Although there are workarounds, it can be a bit difficult to get it to do something it wasn't initially set up to do (e.g. we are using it to sell tickets to an event at our facility, but had to get creative on how to do that.)

We have stayed with Resnexus now for the full 11+ years we have been in business because theirs was the only software that offerred all the features and flexibility we needed -- like being able to customize rates for different rooms for special event periods, number of guests, special discounts, pets etc. We could show the customer exactly what they needed to know, or we could adapt each booking to be exactly what we wanted.

You pretty much have to customize one room at a time each time you want to make a change. It is not easy to make a change in one room and have it apply to some or all of the others simultaneously. A little bit time consuming to do the set-up for multiple and future periods of time, that might all be the same if there was an "apply to all rooms" button.

First, the team helps us with every configuration necessary to get us started day one. The training that comes with the product is key to establish an online presence necessary to run our business. ResNexus offers so much whether your a small B&B or a large hotel. Key features include simple online booking tools, marketing & sales tools, front desk interface, administration tools all in one product. It provides a very professional look and syncs via their channel manager to work seamlessly with all the big external online booking sites.

Initially the marketing feature offered that handles the promotion/newsletters is somewhat complicated for the average user. But I have to say that if I need assistance they are there for me all the way with their red carpet service.

I run my own little inn and I don't know what I don't know...as I'm brand new to this business. ResNexus has helped every step of the way - they have...told me about many of things I need to consider, helped me set up best practices, given me advertising/marketing advice, helped me figure out how to handle cancellations, etc. etc. And, I've been determined to run this business myself. I wanted to begin by selling my rooms nights direct and not through third-party travel websites. They helped me set up my online reservation system and have held my hand every step of the way. Every single time I call customer service I get a totally pleasant and competent person. I don't think I've ever had an issue that hasn't been resolved. It's so nice to know that they are ALWAYS there and ALWAYS available. I honestly can't say enough about their customer service. I'm sure I have asked the exact same question more than once, and they have very politely helped me through my issue and answered my question(s) again! Long story long - I couldn't do what I'm doing without ResNexus. I just feel so safe having them on my team. I've been doing this about two years now and panic at the thought of having to switch! I'm very very happy!!

ResNexus is a valued partner in our company. We have been using this software for 10 plus years. The company is always innovating and improving their software to fit the needs of the hospitality industry. Their support department is awesome. I recently moved the hosting of my website to their platform which has made the software even more important to us. They have tutorials on line to assist you. Great value.

Once in while they will make a change to improve things, but sometimes this old horse doesn't like all the new tricks

We are always getting compliments on our website thanks to the creative talents of the team at ResNexus. The designer, did a fantastic job choosing photos and layout and teaching me how to use the software along the way. I liked that they offered website design templates to work from and I like having the freedom to manage the site (change text/photos and pages) myself.

The desktop version of the website is beautiful, but the mobile version lacks design options. They are aware of this and are working on improving it. Also, the website builder is a bit clumsy and not as user friendly since it's created by programmers and not designers, but the front end website has great flow and function for customers. Although it's easy to change text and photos, I wish it was easier and more intuitive to change layout and components/widgets.

I discovered ResNexus from another innkeeper's website. After I reached out to their organization the presentation was well organized leading to my making the only change we have made in the nine years of our establishment. Customer service is reliable. The company operates with integrity and takes responsibility when needed. Any innkeeper would make a solid choice to use this software.

My comment is not a negative concerning RexNexus. When you implement the software review all your settings very carefully.My reasoning if your company works with online booking agents, it is important that your settings are correct to prevent mishaps. Just a FYI always keep a weather eye on your OTS especially if you use direct connect.

The grid is very easy to use and easy to train new staff to use.

I wish the checkins for the day would have a countdown once you have checked in the guest.

It's comprehensiveness and ease of use.

Well, it would always be fun if it weren't so expensive. I have a hard time finding the place to print out an arrival folio for our guests to sign at check in. We still use the program our son wrote for us for that particular print project and occasionally I can't get into that program and have to print something suitable from Resnexus. We don't like the look and info. provided on Resnexus's form as well and as I said, I have to search around each time to find where that form is. Our program has the option to print the day's arrival folios with one click and that would be nice.

It is cloud based and very easy to use, it has a retail portion so it really is a 2 for 1.

Some features are hard to find, just takes a little time if you don't use them everyday.

Resnexus support it awesome and they really care
Love the visual grid and the ability to make fractional bookings
Automatic Welcome and Thank you emails
Automatic Confirmations with unique descriptions for unique rooms
Yield Management
Easy to use
Website integration
On-going training
Continuous Innovating
Excellent Customer Service

I wish the integration with quickbooks worked for me; but I hear they are working on it.
Hoping for Day Tour Integration as we offer a number of charters & tours; there is a work around but can't wait to have that simplified

We love ResNexus Reservation Management Software for our small business in Asheville NC. The initial training period is well supported by their team which enabled us to become proficient very quickly. On-going ease of use and technical support is the best recommendation for a new user as well. We have found that the response from our Red Carpet Rep is fantastic....and no question is too small. We also love the regular updates which are always determined by listening to their customers. The initiation of their Guest "Feature Request" was inspired :))

Only real issue from time to time is "unhooking" the guest money if we are creating a special circumstance etc....understanding that the procedural policies of ResNexus are designed to protect us as well as our guests.

The ease of use, their support team was the best getting you started with the system, transferring your bookings over to their system, training and most of all support. Any questions, a quick phone call and it is handled with ease. They are constantly improving their own system making your work ever easier and adding new features that we are looking for to improve our business. One of the best parts of the system if you use OTA's, NO MORE DOUBLE BOOKINGS.... What a relief. And the new web site they just designed for the Seven South Street Inn is just beautiful. Already increased my occupancy 10% over August 2017.

I find the process of trying to process credits convoluted.

During season I use the software many times daily to assist guests with registration, changes, cancellations and refunds. All of this can be done quickly using the grid and other easy to access screens. I love being able to use my phone or computer to give me full access to features. I literally take the office with me wherever I am.

We were a new startup and developing our web site to interface seamlessly with Resnexus was the biggest challenge.

We love that this system is integrated with the OTAs and that our calendar works with them as well as the ease of the booking engine. Guests can select rooms with ease and can be booked in seconds. It is very secure as well.

Really haven’t experienced any negative yet with software system.