--- description: Ausführliche Erfahrungsberichte zu Gorgias mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Gorgias mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Gorgias Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/287/help-desk-ticketing/software) > [Gorgias](/software/124359/gorgias) # Gorgias Canonical: https://www.getapp.de/software/124359/gorgias Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.getapp.de/software/124359/gorgias?page=2) > Gorgias ist eine All-in-one Plattform für Kundenservice und Kundenbetreuung und bietet einen Live-Chat-Helpdesk für Shopify-, Magento- und BigCommerce-Shops, einschließlich unterstützender Tools wie E-Mail-Integration, automatische Antworten, Ticketmanagement, Verfolgung der Kundenhistorie und Anfragezuweisung. > > Bewertung: **4.6/5** von 133 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 133 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Gorgias - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: 60,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - API - Aktivitäts-Dashboard - Alerts/Escalation - Anpassbare Vorlagen - Automatisiertes Routing - Autoresponders - Batch-Daten Kommunikation - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Call-Center-Management - Chat / Messaging - Dashboard - E-Mail-Management - E-Mail-Vorlagen - Echtzeit-Chat - Echtzeit-Chat für Kunden - Etikettierung - Fall-Management - Feedback-Management - Filesharing ## Integrationen (75 insgesamt) - 29 Next - Ada - Adobe Commerce - AfterShip - Aircall - Alloy - Answerbase - Attentive - BigCommerce - Bigblue App - Bloomreach - CallHippo - Certainly - ChannelReply - Chatdesk Teams ... und 60 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software) - [Beschwerdemanagement Software](https://www.getapp.de/directory/841/complaint-management/software) - [CCM-Software](https://www.getapp.de/directory/1139/customer-communications-management/software) ## Alternativen 1. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.de/software/90378/salesforce) — 4.4/5 (18768 reviews) 5. [LiveChat](https://www.getapp.de/software/8385/livechat) — 4.6/5 (1715 reviews) ## Nutzerbewertungen ### "Ideal Customer Experience Platform" — 5.0/5 > **Sai** | *5. Juli 2023* | Internet | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Gorgias is a great CX platform for brands to use to help with support, live chat, and ticket management process\! I highly recommend using Gorgias for all those support projects > > **Nachteile**: More integrations and flows with ESPs and CDPs would make communication streamlined across platforms > > Highly recommend using Gorgias, it’s been productive and effective for CX and suppor ----- ### "Very helpful for staying organized and consistent" — 4.0/5 > **Maria** | *10. März 2021* | Verbraucherdienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The company's engagement with it's users. There's also a lot of helpful features that will optimize the customer service provided to our clients > > **Nachteile**: There's a lot of updates and it tends to interrupt the workflow sometimes. On boarding was slower than what we had been told also. > > Before we migrated to this platform, it would take almost 72 hours to respond to customer queries, but with this software, we cut that time down to just around 30 minutes on average within a few days after migration. ----- ### "Efficient and Powerful for E-commerce, But Complex and Pricey for Smaller Businesses" — 3.0/5 > **Jared** | *4. Februar 2025* | Bekleidung & Mode | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: It offers powerful automation tools, including rule-based responses and AI-driven suggestions, which help reduce response times. > > **Nachteile**: Gorgias' pricing structure can be expensive, particularly for smaller businesses or those with fewer customer service agents. The cost increases as you add more agents or features. > > It's a solid choice for businesses that need to manage a high volume of customer inquiries efficiently, though it's not always the easiest or most affordable option for smaller operations. ----- ### "Totally changed our customer service" — 5.0/5 > **Claire** | *9. März 2021* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I love how easy it is to treat our customer service team on this tool - the macro's make it easy to keep brand tone. It was helpful when we have a couple of other people within the company jumping in to help out with the customer service team to keep ontop of things as they can be allocated out. The onboarding and support provided by all the team were incredible\! > > **Nachteile**: It can be a little clunky at points, I see a lot of issues online about downtime - although I think as we are in the UK we don't really see this with timezones. It would be good to have a few more 'zendesk' features on there like priority rankings just as when things get escalated to a manager it can be lost in a pool of issues. > > I love working with the team at Gorgias and their product\! The number of developments I have seen since moving to them 7+ months ago is crazy\! ----- ### "Great basic CX manage but difficult to customize" — 5.0/5 > **Melissa** | *7. März 2021* | Kunst & Handwerk | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: I love how Views are easy to navigate and the easy of backend use for turning on/off functionality. > > **Nachteile**: I dislike that it's difficult to customize and some of the key functions that would really help how the platform performs are difficult to use or fail to work sometimes. It's not the best experience on the customer's end. > > We joined Gorgias when the team was in flux, members were moving to different roles rapidly so we I feel like we got lost in the shuffle with really understanding and making the most of the product early on. Since, our support has been great with quick response time and can usually resolve or address a question quickly. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.getapp.de/software/124359/gorgias?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/124359/gorgias) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten