Reputation Erfahrungen

Reputation has been a great source of information for one of our biggest clients. With over 1000 locations nationwide, we need to see how they're doing without having to look individually. We can do that with Reputation and it's awesome. I'm going to be making reports soon now that our information is uploaded, and have them scheduled to send out based on the information I choose which will make keeping up on it all so much easier. Plus our account manager and the other team members at Reputation that help us are so quick to respond to our questions and jump on a call same day if needed.

For the most part, Reputation is really great. I think I'm a little biased having managed CRM software in the past, but it would be really helpful if we were able to upload information ourselves. Like I said, our account manager is really great but with 1000+ locations, it would be great to be able to upload as needed, change individual locations, etc.

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio).

I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week. The price of this software is extremely reasonable compared to many other companies out there.

I don't like that it doesn't always work. That's kind of a big issue for our company. One of the key functions don't always work and we don't get alerted that it isn't working so we have to find out ourselves after months of using and paying for the service.

Having everything in one place helps me to save time and effort. It makes training new hires much easier as well!

Everything seems to be an add-on. I know not every part is applicable for every company, and that we get to tailor our package however.

Great help in keeping our online reputation and reviews under control

A bit on the pricier side from what I have looked at but has great potential

We have Reputation.com for our GMC dealer and they have a deal with GM for all dealers. It's inexpensive at just $100/month and they send review notifications anytime a review hits the web for us anywhere to keep us aware. They can respond to reviews for us, but we choose to do so ourselves. It's easy and simple but it works. We know when reviews are out there and keeps us in the loop on the good and the rare bad things people have to say

You have to pay to play for upgraded features, but that shouldn't be a con. There is basically nothing to dislike because it does the job.

Being able to customize the review request surveys we send out on behalf of our clients.

Creating or customizing reports that mean something to our clients regarding their reputation is difficult to do.

I appreciate the appealing interface and the various report viewing options (line graph, bar graph, word cloud etc.) which can fit anyone's preference. The sentiment analysis capabilities are a favorite of mine.

With so much at my disposal, sometimes it feels daunting to find the right report I'm looking for. Additionally, I can't always download all of the data in a similar format to what I see within the dashboard interfaces. Downloads would make some of my reporting tasks easier, however, I toggle through filters within the dashboard as an alternative.

The product is made keeping up with social media, generating the content, and scheduling posts simple for all the onsite teams and me I train.

Sometimes the program can be cumbersome because it has so much functionality but that is also a good thing/

I love the ease of seeing reviews from all platforms in one place!

Getting the initial set up correct can be a little daunting.

Its extremely easy to manage online reputation. The Reputation X helps us know where to get reviews to grow

Customer service isn't always the best but not the worst

Reputation.com has many uses for our team, but the most important is its scalability. There are no other platform that can handle our large amount of reviews, both in monitoring and responding, as well as keep our best practices in mind. Their account reps are also an important factor in our satisfaction and we have always dealt with very intelligent, organized, and kind people.

Competitive reporting should be as accurate as possible as we use it to guide our decision making, yet there has been some push back on other teams to make sure this information is correct. I believe it is in the queue to fix now, but it shouldn't have taken as long as it did to get an answer when it is said to be one of the values of working with Reputation.com

The software is easy to use and puts all of our reviews across multiple communities and multiple review sites into one place for easy management. We love that there is a way to request reviews easily and quickly through the system, and have seen the number of positive reviews about our communities drastically increase where this feature is used.

We have found very little about the software that we dislike.

This has proven to be a great tool for managing all our reviews across a range of sites and keeps us responding in a timely way. It also let's us schedule and review all our social posts, evaluate performance and keep on top of what works best.

No negatives to report, we've found it easy to implement and grow with.

It is a great tool to solicit feedback from our customers.

The actual tool is fine, but it takes weeks to set up new programs through their customer service team and you do not get direct access to an account manager. You can only leave voicemail messages on a generic line or send to a generic email address. Impossible to escalate issues.

The software provides you with a platform to easily reply to all reviews left online, track your online reputation, as well as mentions across social media.

Nothing! We recently renewed for our 3rd year with Reputation.com. Their customer support and response time is excellent.

An all in one solutions for both reviews and reputation management.

The social product is lacking some features compared to it's competitors. Only one photo and no video for instagram.

I like that I do not have to worry about it. It's a set it and forget it type of product, with a manager who consistently checks in and I do not have to worry whether or not the job is being done or not.

I don't love that I cannot customize the replies as much as I would like, but that's not a dealbreaker for me.

Reputation.com has helped our organization increase reviews across our dealerships and given us one platform for reporting responding and administration.

Wish there was still a connection to Yelp ( even though we are not a fan, they are a necessary evil )
Also wish we were notified of negative reviews on Dealer Rater as soon as they were written, not when they are posted.

There is nothing about their software that I like or feel is useful.

Photos disappear from profiles, changes do not occur across all platforms, incorrect info populates and their system won't save the profile, have to get them to push the updates through.

Ease of responding to and tracking reviews from multiple social sites.

When one or multiple social accounts stop linking to the software and we're not notified.

A very comprehensive platform with an algorithm that gives users a complete picture of their online presence.

Sometimes the explanation of the score/score changes is not obvious to users who are not in the platform every day.

I like how you can see business listing information from multiple sources to get a whole picture of your business.

The reporting section can use some more customization.

I like reputation.com because it let's me see where my customer's mindset is before they get their official survey and it lets me head off any issues they may have had at our dealership.

Customers confuse sales and service surveys and I wish it was more clear to the customer.

I was impressed with reputation.com from the start. The system is very easy to use and they were able to link up with our EMR. Our account manager was helpful and was able to get me customize several things. I likes being notified each time we received a review. I also really likes having canned responses available.

When our original account manager left he company the new account manager wasn't as invested in our relationship, which was disappointing. I wish they offered a service to clean out the reviews sites and make sure the information listed on sites such as Healthgrades was correct.