Reputation Erfahrungen

Reputation has been a great source of information for one of our biggest clients. With over 1000 locations nationwide, we need to see how they're doing without having to look individually. We can do that with Reputation and it's awesome. I'm going to be making reports soon now that our information is uploaded, and have them scheduled to send out based on the information I choose which will make keeping up on it all so much easier. Plus our account manager and the other team members at Reputation that help us are so quick to respond to our questions and jump on a call same day if needed.

For the most part, Reputation is really great. I think I'm a little biased having managed CRM software in the past, but it would be really helpful if we were able to upload information ourselves. Like I said, our account manager is really great but with 1000+ locations, it would be great to be able to upload as needed, change individual locations, etc.

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio).

I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week. The price of this software is extremely reasonable compared to many other companies out there.

I don't like that it doesn't always work. That's kind of a big issue for our company. One of the key functions don't always work and we don't get alerted that it isn't working so we have to find out ourselves after months of using and paying for the service.

The reputation management part of Reputation is an amazing tool for businesses. It gathers a company's reviews from many different review sites and gives you a score. With this score comes tips on how to improve. This product is great for businesses that want to improve or start their online reputation, as well as established businesses wanting to maintain and manage their reputation.

I wish it was a little bit easier to change what sites are pushed for reviews.

We have Reputation.com for our GMC dealer and they have a deal with GM for all dealers. It's inexpensive at just $100/month and they send review notifications anytime a review hits the web for us anywhere to keep us aware. They can respond to reviews for us, but we choose to do so ourselves. It's easy and simple but it works. We know when reviews are out there and keeps us in the loop on the good and the rare bad things people have to say

You have to pay to play for upgraded features, but that shouldn't be a con. There is basically nothing to dislike because it does the job.

The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links.

There is really nothing, I don't like about reputation management.

I like the fact that reputation has so many tools within the software that can literally work with any company

only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers

Reputation.com has many uses for our team, but the most important is its scalability. There are no other platform that can handle our large amount of reviews, both in monitoring and responding, as well as keep our best practices in mind. Their account reps are also an important factor in our satisfaction and we have always dealt with very intelligent, organized, and kind people.

Competitive reporting should be as accurate as possible as we use it to guide our decision making, yet there has been some push back on other teams to make sure this information is correct. I believe it is in the queue to fix now, but it shouldn't have taken as long as it did to get an answer when it is said to be one of the values of working with Reputation.com

The software is easy to use and puts all of our reviews across multiple communities and multiple review sites into one place for easy management. We love that there is a way to request reviews easily and quickly through the system, and have seen the number of positive reviews about our communities drastically increase where this feature is used.

We have found very little about the software that we dislike.

Getting reviews online has helped my practice grow in a very positive way. Reviews help me get feedback that is good and bad. My employees know they need to treat patients with dignity, respect and the utmost professionalism or they may get named negatively or positively in a review.

The I pads for reviews constantly don’t work. Customer support numbers constantly change and it may take time to find someone to return my calls and fix my problems. Once I get the correct employee they are always very knowledgeable and get the issues resolved

I love the reports it generates and how easy it is to send out email reviews. However, we would like to be able to bulk upload text messages as well.

The customer service we had early is the process was so much better than it is now. I feel like they don't want to help you get new providers added and they throw this huge list of to do's back on us when they could simply copy the exact information from another provider. The spreadsheet is extremely difficult to work with. There needs to be a better format for adding new providers

An all in one solutions for both reviews and reputation management.

The social product is lacking some features compared to it's competitors. Only one photo and no video for instagram.

the fact that you are able to access all of your revies and surveys in one location without having to bounce around from site to site

im not sure there is anything that i dont like at this point

We were able to go from three software providers to one for a fraction of the cost. We also increased our google rating from 1.5 starts to 4.4 stars!

The social media analytics. Our previous provider had better features.

A very comprehensive platform with an algorithm that gives users a complete picture of their online presence.

Sometimes the explanation of the score/score changes is not obvious to users who are not in the platform every day.

I like the user friendly interface and that you can drill down on anything.

I do not like that on the home page, the property can only see their performance and not their performance compared to the rest of the portfolio. The report data does not download in a usable format. There is no ability to edit a review response once it is live.

How effective it really is at getting reviews. Ease of use for responses. Responsiveness of staff.

Yelp decided to stop doing business with them but we don't like Yelp anyway.

I like reputation.com because it let's me see where my customer's mindset is before they get their official survey and it lets me head off any issues they may have had at our dealership.

Customers confuse sales and service surveys and I wish it was more clear to the customer.

It is important for any company to be on top of their reviews and teh many other things that Reputation does for us.

Not reall y anything to be honest. it is easy to use and a very forward application,