Reputation

Reputationsmanagementlösung für Unternehmen mit mehreren Standorten

Gesamtbewertung

4,4 /5
(178)
Preis-Leistungs-Verhältnis
4,3/5
Funktionen
4,3/5
Bedienkomfort
4,4/5
Kundenbetreuung
4,3/5

89%
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178 Bewertungen

Nicole
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Reputation is a great place to see all your listings together

Bewertet am 29.3.2019

Vorteile

Reputation has been a great source of information for one of our biggest clients. With over 1000 locations nationwide, we need to see how they're doing without having to look individually. We can do that with Reputation and it's awesome. I'm going to be making reports soon now that our information is uploaded, and have them scheduled to send out based on the information I choose which will make keeping up on it all so much easier. Plus our account manager and the other team members at Reputation that help us are so quick to respond to our questions and jump on a call same day if needed.

Nachteile

For the most part, Reputation is really great. I think I'm a little biased having managed CRM software in the past, but it would be really helpful if we were able to upload information ourselves. Like I said, our account manager is really great but with 1000+ locations, it would be great to be able to upload as needed, change individual locations, etc.

Kevin
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Reputation Management within the Multifamily Industry

Bewertet am 1.10.2019

Vorteile

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

Nachteile

Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio).

In Betracht gezogene Alternativen

Meltwater und Birdeye

Warum Reputation gewählt wurde

Cost and functionality.

Zuvor genutzte Software

Birdeye
Annie
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Reputation Review

Bewertet am 23.9.2019

Vorteile

I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week. The price of this software is extremely reasonable compared to many other companies out there.

Nachteile

I don't like that it doesn't always work. That's kind of a big issue for our company. One of the key functions don't always work and we don't get alerted that it isn't working so we have to find out ourselves after months of using and paying for the service.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great Business Tool

Bewertet am 2.6.2023

Vorteile

The reputation management part of Reputation is an amazing tool for businesses. It gathers a company's reviews from many different review sites and gives you a score. With this score comes tips on how to improve. This product is great for businesses that want to improve or start their online reputation, as well as established businesses wanting to maintain and manage their reputation.

Nachteile

I wish it was a little bit easier to change what sites are pushed for reviews.

Adam
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Review - Car Toys

Bewertet am 23.9.2019

Being able to schedule posts and see them on the calendar is a big help to us. We are a retail...

Being able to schedule posts and see them on the calendar is a big help to us. We are a retail company, and during the holidays things can become a bit overwhelming. With the calendar we can set up or social posts weeks in advanced when we are not super busy. By looking at the calendar we make sure that all of our posts are in order and whether they have been approved or not.

Another big plus it having Reputation handle our store hours. A great deal of our locations have different hours, so just being able to send a spreadsheet to our CSM and everything gets updated is a huge plus.

Lastly, I need to mention that whenever I did have an issue, I brought to my CSM rep and she was on it right away and had the issue resolved in a acceptable time frame. Could not be happier with the customer service that she provides.

Vorteile

Currently I am the only person that posts to our social media channels. We are planning on granting our 48 locations access to their social pages. We could not do this without the Approval functional that your site provides. So that has to be my #1. I also like the Calendar, it allows to see all the posts for the month in one place.

Nachteile

My biggest issue with the software is not being able to post more than one image or videos on Instagram. I currently have to send the post/content to my phone and post. A bit of an inconvenience.

Mitchell
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 7.0 /10

Simple works

Bewertet am 8.4.2021

I like the system because of how easy it works. We know more about our presence on the web with...

I like the system because of how easy it works. We know more about our presence on the web with basically zero effort.

Vorteile

We have Reputation.com for our GMC dealer and they have a deal with GM for all dealers. It's inexpensive at just $100/month and they send review notifications anytime a review hits the web for us anywhere to keep us aware. They can respond to reviews for us, but we choose to do so ourselves. It's easy and simple but it works. We know when reviews are out there and keeps us in the loop on the good and the rare bad things people have to say

Nachteile

You have to pay to play for upgraded features, but that shouldn't be a con. There is basically nothing to dislike because it does the job.

Antwort von Reputation.com

Hi Mitchell, Thank you very much for taking the time to leave us a review. We are glad to hear our solutions help your team to effectively monitor all reviews and your online reputation. We always strive for a 5 star review. If you have additional constructive feedback, please reach out to our team and share your thoughts. We definitely appreciate your feedback. Have a great day!

Karen
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Reputation.com is making strides at being more customer friendly.

Bewertet am 29.3.2019

When I first started at my company, it was difficult to make any changes quickly that would benefit...

When I first started at my company, it was difficult to make any changes quickly that would benefit our clients. It is getting easier to customize what we need from Rep.com as time goes on. Similarly, I didn't have such good luck in finding a customer service manager who could answer our questions fully or timely. I'm pleased to say that too has changed and not only do we get our questions answered - but also we get a heads up so that we are not caught flat-footed when our clients ask us something that we should have known ahead of time. Rep.com has made great strides in 3 years - and I look forward to even more improvement.

Vorteile

Being able to customize the review request surveys we send out on behalf of our clients.

Nachteile

Creating or customizing reports that mean something to our clients regarding their reputation is difficult to do.

Antwort von Reputation.com

Thanks so much for your feedback, Karen. We're working hard to make improvements with our customized reporting as well as customer experience. We're happy to hear you've noticed improvements.

-Erin, Community Manager

Melissa
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Reputation

Bewertet am 4.4.2023

Wonderful tool to allow ease with success.

Wonderful tool to allow ease with success.

Vorteile

The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links.

Nachteile

There is really nothing, I don't like about reputation management.

Bryan
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Reputation.com has helped us greatly refine our Customer Experience

Bewertet am 21.2.2023

Since beginning to use Reputation, we have learned a large amount about how to use the platform to...

Since beginning to use Reputation, we have learned a large amount about how to use the platform to track customer feedback, utilize that for growth in the customer relations, as well as generate increased sales. Very easy to use and informative platform that any business that works with customers should impliment.

Vorteile

The ease of being able to track our Customer Experience and use that feedback to better assist our homeowners has driven an increase in sales, but also related to increased positive feedback.

Nachteile

Took a bit of time to understand the metrics and how to improve the scores, but the training modules are very useful in bridging that gap.

Ana
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Reputation Review

Bewertet am 9.2.2023

Vorteile

I like the fact that reputation has so many tools within the software that can literally work with any company

Nachteile

only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers

Rebecca
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Exactly What We Need

Bewertet am 21.10.2019

Vorteile

Reputation.com has many uses for our team, but the most important is its scalability. There are no other platform that can handle our large amount of reviews, both in monitoring and responding, as well as keep our best practices in mind. Their account reps are also an important factor in our satisfaction and we have always dealt with very intelligent, organized, and kind people.

Nachteile

Competitive reporting should be as accurate as possible as we use it to guide our decision making, yet there has been some push back on other teams to make sure this information is correct. I believe it is in the queue to fix now, but it shouldn't have taken as long as it did to get an answer when it is said to be one of the values of working with Reputation.com

Amy
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Helpful tool for managing online reputation for companies with multiple locations

Bewertet am 30.9.2019

Overall, we have had a positive experience with our Reputation.com partners. The support team is...

Overall, we have had a positive experience with our Reputation.com partners. The support team is quick to assist if there's ever a need,

Vorteile

The software is easy to use and puts all of our reviews across multiple communities and multiple review sites into one place for easy management. We love that there is a way to request reviews easily and quickly through the system, and have seen the number of positive reviews about our communities drastically increase where this feature is used.

Nachteile

We have found very little about the software that we dislike.

Erik
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Long time user

Bewertet am 11.4.2019

The quick requests are about 90% of my usage. That has been very helpful to me and online reputation

The quick requests are about 90% of my usage. That has been very helpful to me and online reputation

Vorteile

Getting reviews online has helped my practice grow in a very positive way. Reviews help me get feedback that is good and bad. My employees know they need to treat patients with dignity, respect and the utmost professionalism or they may get named negatively or positively in a review.

Nachteile

The I pads for reviews constantly don’t work. Customer support numbers constantly change and it may take time to find someone to return my calls and fix my problems. Once I get the correct employee they are always very knowledgeable and get the issues resolved

Christelle
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Effective tool to manage online reputation

Bewertet am 7.10.2019

This platform has allowed us to really educate our franchise network about the importance of online...

This platform has allowed us to really educate our franchise network about the importance of online awareness. We measure each center by star rating and reputation score which allows us to further support the center AND allows our franchise performance team to spot any areas of concern. The review requesting feature has helped some centers to improve their score quickly and has allowed them to communicate with guests using custom templates.

Vorteile

Working for a franchise group, it's really convenient to aggregate reviews to this platform for all of our franchise centers (800+). It's helped review sentiment so that we can see our strengths and areas of opportunity in the business.

Nachteile

It was unfortunate when Yelp no longer shared their data with the platform. Many of our guests leave reviews there so it caused us to still make sure both areas were reviewed frequently to monitor sentiment. I'd really appreciate a key word search so that we can pinpoint reviews that contain key words we're looking for.

Barrie
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Reputation.com has supercharged our online reviews and reputation

Bewertet am 25.2.2020

Before being introduced to Reputation.com, we were getting the odd review on Google and Facebook...

Before being introduced to Reputation.com, we were getting the odd review on Google and Facebook regarding our products and services. Since partnering, we have tripled our reviews and currently lead Ford of Canada in our online reputation score.

Vorteile

The software provides you with a platform to easily reply to all reviews left online, track your online reputation, as well as mentions across social media.

Nachteile

Nothing! We recently renewed for our 3rd year with Reputation.com. Their customer support and response time is excellent.

Shyla
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Review of customer support

Bewertet am 8.10.2019

In the beginning they went over and above to assist, now I feel like we are a bother every time we...

In the beginning they went over and above to assist, now I feel like we are a bother every time we ask for help.

Vorteile

I love the reports it generates and how easy it is to send out email reviews. However, we would like to be able to bulk upload text messages as well.

Nachteile

The customer service we had early is the process was so much better than it is now. I feel like they don't want to help you get new providers added and they throw this huge list of to do's back on us when they could simply copy the exact information from another provider. The spreadsheet is extremely difficult to work with. There needs to be a better format for adding new providers

Tamara
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

review

Bewertet am 7.10.2019

Aside from the invoicing and billing dept. being a mess and mixing up our invoicing on multiple...

Aside from the invoicing and billing dept. being a mess and mixing up our invoicing on multiple occasions, we are happy with the product and our customer rep is great!

Vorteile

An all in one solutions for both reviews and reputation management.

Nachteile

The social product is lacking some features compared to it's competitors. Only one photo and no video for instagram.

Erik
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Easy way to manage simple social media outreach.

Bewertet am 29.5.2019

Easy way to manage social media outreach and reviews but the templates to create postings need to...

Easy way to manage social media outreach and reviews but the templates to create postings need to be updated or just provided. E.g. "Don't forget to pay rent" message with a good picture. Click, click, post would be much better than coming up with a multitude of postings for the month.

Vorteile

I like that you can post/publish one post to multiple platforms all at once. It's also helpful to schedule your postings so that you can knock them out all at once and not have to come back everyday. The templates for responding to reviews are very helpful as well; especially for negative reviews since it tempers the temper that you may have when responding back haha.

Nachteile

The recommended articles that they have keep getting worse and worse. They are not applicable to almost any property that wants to avoid cliche or click-baity Buzz Feed-esque articles.

Charlotte
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

LOVE it!

Bewertet am 27.1.2022

i love it! they are fast to help you with any questions or issues and you are able to access all of...

i love it! they are fast to help you with any questions or issues and you are able to access all of your revies and surveys in one location without having to bounce around from site to site

Vorteile

the fact that you are able to access all of your revies and surveys in one location without having to bounce around from site to site

Nachteile

im not sure there is anything that i dont like at this point

Nicole
Gesamtbewertung
  • Branche: Versicherung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Reputation Management Software

Bewertet am 12.4.2019

We are very satisfied with the platform. As I said previously, we are able accomplish more on one...

We are very satisfied with the platform. As I said previously, we are able accomplish more on one platform and significantly improved our online reputation. We really like the dashboard as well.

Vorteile

We were able to go from three software providers to one for a fraction of the cost. We also increased our google rating from 1.5 starts to 4.4 stars!

Nachteile

The social media analytics. Our previous provider had better features.

Antwort von Reputation.com

Fantastic! We're thrilled you're so happy with the platform and that star rating improvement is amazing.

We're here if you ever need anything.

-Erin, Community Manager

Megan
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Comprehensive, easy-to-use platform

Bewertet am 23.9.2019

The platform makes reading, monitoring, tracking, and responding to a large volume of reviews...

The platform makes reading, monitoring, tracking, and responding to a large volume of reviews streamlined and easier to manage.

Vorteile

A very comprehensive platform with an algorithm that gives users a complete picture of their online presence.

Nachteile

Sometimes the explanation of the score/score changes is not obvious to users who are not in the platform every day.

Stephanie
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Rep.com

Bewertet am 10.4.2019

Vorteile

I like the user friendly interface and that you can drill down on anything.

Nachteile

I do not like that on the home page, the property can only see their performance and not their performance compared to the rest of the portfolio. The report data does not download in a usable format. There is no ability to edit a review response once it is live.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Pleasantly Surprised

Bewertet am 10.4.2019

I was skeptical for a long time. As soon as I started with the program I was pleasantly surprised....

I was skeptical for a long time. As soon as I started with the program I was pleasantly surprised. We saw instant gratification. Have recommended to other industries as well.

Vorteile

How effective it really is at getting reviews. Ease of use for responses. Responsiveness of staff.

Nachteile

Yelp decided to stop doing business with them but we don't like Yelp anyway.

Colleen
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Reputation.com Helps So Much

Bewertet am 29.3.2019

Vorteile

I like reputation.com because it let's me see where my customer's mindset is before they get their official survey and it lets me head off any issues they may have had at our dealership.

Nachteile

Customers confuse sales and service surveys and I wish it was more clear to the customer.

Peter
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Vendor

Bewertet am 11.1.2022

We have used them over 2 years and depend on their analysis to help us become a better company.

We have used them over 2 years and depend on their analysis to help us become a better company.

Vorteile

It is important for any company to be on top of their reviews and teh many other things that Reputation does for us.

Nachteile

Not reall y anything to be honest. it is easy to use and a very forward application,

Antwort von Reputation.com

Thank you so much for this wonderful review! We really appreciate the high star rating!