Reputation

Reputationsmanagementlösung für Unternehmen mit mehreren Standorten

Gesamtbewertung

4,4 /5
(173)
Preis-Leistungs-Verhältnis
4,3/5
Funktionen
4,2/5
Bedienkomfort
4,4/5
Kundenbetreuung
4,3/5

89%
haben diese Anwendung empfohlen
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173 Bewertungen

Nicole
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Reputation is a great place to see all your listings together

Bewertet am 29.3.2019

Vorteile

Reputation has been a great source of information for one of our biggest clients. With over 1000 locations nationwide, we need to see how they're doing without having to look individually. We can do that with Reputation and it's awesome. I'm going to be making reports soon now that our information is uploaded, and have them scheduled to send out based on the information I choose which will make keeping up on it all so much easier. Plus our account manager and the other team members at Reputation that help us are so quick to respond to our questions and jump on a call same day if needed.

Nachteile

For the most part, Reputation is really great. I think I'm a little biased having managed CRM software in the past, but it would be really helpful if we were able to upload information ourselves. Like I said, our account manager is really great but with 1000+ locations, it would be great to be able to upload as needed, change individual locations, etc.

Kevin
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Reputation Management within the Multifamily Industry

Bewertet am 1.10.2019

Vorteile

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

Nachteile

Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio).

In Betracht gezogene Alternativen

Meltwater und Birdeye

Warum Reputation gewählt wurde

Cost and functionality.

Zuvor genutzte Software

Birdeye
Annie
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Reputation Review

Bewertet am 23.9.2019

Vorteile

I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week. The price of this software is extremely reasonable compared to many other companies out there.

Nachteile

I don't like that it doesn't always work. That's kind of a big issue for our company. One of the key functions don't always work and we don't get alerted that it isn't working so we have to find out ourselves after months of using and paying for the service.

Nicole
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Helps to streamline my day

Bewertet am 21.3.2023

Vorteile

Having everything in one place helps me to save time and effort. It makes training new hires much easier as well!

Nachteile

Everything seems to be an add-on. I know not every part is applicable for every company, and that we get to tailor our package however.

Timothy
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great help

Bewertet am 13.1.2023

Great help in keeping our online reputation and reviews under control

Vorteile

Great help in keeping our online reputation and reviews under control

Nachteile

A bit on the pricier side from what I have looked at but has great potential

Mitchell
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 7.0 /10

Simple works

Bewertet am 8.4.2021

I like the system because of how easy it works. We know more about our presence on the web with basically zero effort.

Vorteile

We have Reputation.com for our GMC dealer and they have a deal with GM for all dealers. It's inexpensive at just $100/month and they send review notifications anytime a review hits the web for us anywhere to keep us aware. They can respond to reviews for us, but we choose to do so ourselves. It's easy and simple but it works. We know when reviews are out there and keeps us in the loop on the good and the rare bad things people have to say

Nachteile

You have to pay to play for upgraded features, but that shouldn't be a con. There is basically nothing to dislike because it does the job.

Antwort von Reputation.com Übersetzen auf: Deutsch

Hi Mitchell, Thank you very much for taking the time to leave us a review. We are glad to hear our solutions help your team to effectively monitor all reviews and your online reputation. We always strive for a 5 star review. If you have additional constructive feedback, please reach out to our team and share your thoughts. We definitely appreciate your feedback. Have a great day!

Karen
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Reputation.com is making strides at being more customer friendly.

Bewertet am 29.3.2019

When I first started at my company, it was difficult to make any changes quickly that would benefit our clients. It is getting easier to customize what we need from Rep.com as time goes on. Similarly, I didn't have such good luck in finding a customer service manager who could answer our questions fully or timely. I'm pleased to say that too has changed and not only do we get our questions answered - but also we get a heads up so that we are not caught flat-footed when our clients ask us something that we should have known ahead of time. Rep.com has made great strides in 3 years - and I look forward to even more improvement.

Vorteile

Being able to customize the review request surveys we send out on behalf of our clients.

Nachteile

Creating or customizing reports that mean something to our clients regarding their reputation is difficult to do.

Antwort von Reputation.com Übersetzen auf: Deutsch

Thanks so much for your feedback, Karen. We're working hard to make improvements with our customized reporting as well as customer experience. We're happy to hear you've noticed improvements.

-Erin, Community Manager

Brittany
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Rep.com Review

Bewertet am 10.4.2019

Reputation.com has provided our company with the means to manage our customers reviews from tracking, responding to reporting. We've also enhanced our review collection and provided our operational team with actionable feedback. My main pain point is what seems to be a lack of communication between Rep.com's internal teams. At times, communications seem disjointed or ill informed. Additionally, software issues are not always realized until the users come upon them.

Vorteile

I appreciate the appealing interface and the various report viewing options (line graph, bar graph, word cloud etc.) which can fit anyone's preference. The sentiment analysis capabilities are a favorite of mine.

Nachteile

With so much at my disposal, sometimes it feels daunting to find the right report I'm looking for. Additionally, I can't always download all of the data in a similar format to what I see within the dashboard interfaces. Downloads would make some of my reporting tasks easier, however, I toggle through filters within the dashboard as an alternative.

Randy
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Social Suite and Easy to use

Bewertet am 13.7.2022

I use it to boost properties rep scores and having rep x give me the details on how to do just that.

Vorteile

The product is made keeping up with social media, generating the content, and scheduling posts simple for all the onsite teams and me I train.

Nachteile

Sometimes the program can be cumbersome because it has so much functionality but that is also a good thing/

Tanya
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Reputation is a Game Changer!

Bewertet am 2.8.2022

I love Reputation! It has simplified my life and saves me a lot of time. They keep evolving and it's amazing.

Vorteile

I love the ease of seeing reviews from all platforms in one place!

Nachteile

Getting the initial set up correct can be a little daunting.

Jimmieanne
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Ease of use

Bewertet am 18.1.2023

Vorteile

Its extremely easy to manage online reputation. The Reputation X helps us know where to get reviews to grow

Nachteile

Customer service isn't always the best but not the worst

Rebecca
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Exactly What We Need

Bewertet am 21.10.2019

Vorteile

Reputation.com has many uses for our team, but the most important is its scalability. There are no other platform that can handle our large amount of reviews, both in monitoring and responding, as well as keep our best practices in mind. Their account reps are also an important factor in our satisfaction and we have always dealt with very intelligent, organized, and kind people.

Nachteile

Competitive reporting should be as accurate as possible as we use it to guide our decision making, yet there has been some push back on other teams to make sure this information is correct. I believe it is in the queue to fix now, but it shouldn't have taken as long as it did to get an answer when it is said to be one of the values of working with Reputation.com

Amy
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Helpful tool for managing online reputation for companies with multiple locations

Bewertet am 30.9.2019

Overall, we have had a positive experience with our Reputation.com partners. The support team is quick to assist if there's ever a need,

Vorteile

The software is easy to use and puts all of our reviews across multiple communities and multiple review sites into one place for easy management. We love that there is a way to request reviews easily and quickly through the system, and have seen the number of positive reviews about our communities drastically increase where this feature is used.

Nachteile

We have found very little about the software that we dislike.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy, Responsive and Effective

Bewertet am 2.4.2019

Every time we reach out for support, the team at reputation.com is super responsive and they are clearly always working to improve the tool and keep up with the ever changing online world.

Vorteile

This has proven to be a great tool for managing all our reviews across a range of sites and keeps us responding in a timely way. It also let's us schedule and review all our social posts, evaluate performance and keep on top of what works best.

Nachteile

No negatives to report, we've found it easy to implement and grow with.

Antwort von Reputation.com Übersetzen auf: Deutsch

Fantastic! We're so happy to hear you're loving the platform and the service your reps are providing. Please let us know if you ever need anything.

-Erin, Community Manager

Meghan
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Complete lack of Customer Service

Bewertet am 10.4.2019

We find them difficult to work with and they have totally unresponsive account management.

Vorteile

It is a great tool to solicit feedback from our customers.

Nachteile

The actual tool is fine, but it takes weeks to set up new programs through their customer service team and you do not get direct access to an account manager. You can only leave voicemail messages on a generic line or send to a generic email address. Impossible to escalate issues.

Antwort von Reputation.com Übersetzen auf: Deutsch

Hi Meghan,

We'd like to speak with you about your experience. Please reach out to me directly at egraff@reputation.com. Your feedback is important to us.

-Erin, Community Manager

Barrie
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Reputation.com has supercharged our online reviews and reputation

Bewertet am 25.2.2020

Before being introduced to Reputation.com, we were getting the odd review on Google and Facebook regarding our products and services. Since partnering, we have tripled our reviews and currently lead Ford of Canada in our online reputation score.

Vorteile

The software provides you with a platform to easily reply to all reviews left online, track your online reputation, as well as mentions across social media.

Nachteile

Nothing! We recently renewed for our 3rd year with Reputation.com. Their customer support and response time is excellent.

Tamara
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

review

Bewertet am 7.10.2019

Aside from the invoicing and billing dept. being a mess and mixing up our invoicing on multiple occasions, we are happy with the product and our customer rep is great!

Vorteile

An all in one solutions for both reviews and reputation management.

Nachteile

The social product is lacking some features compared to it's competitors. Only one photo and no video for instagram.

Katie
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Great long term solution

Bewertet am 6.2.2020

This is a great product with good management and customer support when it comes to following up with reviews.

Vorteile

I like that I do not have to worry about it. It's a set it and forget it type of product, with a manager who consistently checks in and I do not have to worry whether or not the job is being done or not.

Nachteile

I don't love that I cannot customize the replies as much as I would like, but that's not a dealbreaker for me.

Dan
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A Fan of Reputation.com!

Bewertet am 10.4.2019

Overall, our experience has been excellent.

Vorteile

Reputation.com has helped our organization increase reviews across our dealerships and given us one platform for reporting responding and administration.

Nachteile

Wish there was still a connection to Yelp ( even though we are not a fan, they are a necessary evil )
Also wish we were notified of negative reviews on Dealer Rater as soon as they were written, not when they are posted.

Marilyn
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

So many problems

Bewertet am 30.9.2019

Lack of follow up, too many people in the mix (support) so that items are not actually completed or they say they are complete but they are not. ****Constant**** technical problems on their end.

Vorteile

There is nothing about their software that I like or feel is useful.

Nachteile

Photos disappear from profiles, changes do not occur across all platforms, incorrect info populates and their system won't save the profile, have to get them to push the updates through.

Anita
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Great When It Works

Bewertet am 29.3.2019

For the most part it's been good considering the price point. However, there have been several occasions where some of our social accounts stopped linking correctly to the software and we weren't notified that something was amiss. Unfortunately, we missed responding to a couple of reviews that needed to be addressed because we didn't receive the notifications. As a result we missed opportunities to resolve customer complaints and potentially lost customers.

Vorteile

Ease of responding to and tracking reviews from multiple social sites.

Nachteile

When one or multiple social accounts stop linking to the software and we're not notified.

Megan
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Comprehensive, easy-to-use platform

Bewertet am 23.9.2019

The platform makes reading, monitoring, tracking, and responding to a large volume of reviews streamlined and easier to manage.

Vorteile

A very comprehensive platform with an algorithm that gives users a complete picture of their online presence.

Nachteile

Sometimes the explanation of the score/score changes is not obvious to users who are not in the platform every day.

Tiana
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Highly recommend: Easy and accurate

Bewertet am 14.1.2022

Overall, been using it for 3 years and love it!

Vorteile

I like how you can see business listing information from multiple sources to get a whole picture of your business.

Nachteile

The reporting section can use some more customization.

Antwort von Reputation.com Übersetzen auf: Deutsch

Thank you so much for taking the time to leave us a review, Tiana! We appreciate your feedback!

Colleen
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Reputation.com Helps So Much

Bewertet am 29.3.2019

Vorteile

I like reputation.com because it let's me see where my customer's mindset is before they get their official survey and it lets me head off any issues they may have had at our dealership.

Nachteile

Customers confuse sales and service surveys and I wish it was more clear to the customer.

Anna
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Tool!

Bewertet am 11.2.2020

Overall, we were happy with the service reputation.com provided. I do believe they helped our imagine online, specifically positive reviews.

Vorteile

I was impressed with reputation.com from the start. The system is very easy to use and they were able to link up with our EMR. Our account manager was helpful and was able to get me customize several things. I likes being notified each time we received a review. I also really likes having canned responses available.

Nachteile

When our original account manager left he company the new account manager wasn't as invested in our relationship, which was disappointing. I wish they offered a service to clean out the reviews sites and make sure the information listed on sites such as Healthgrades was correct.