Qualifacts Insync Erfahrungen

The part of Insync that we like so far the most, is the patient portal and how simple the system is for patients to use. We also really like that we do not have to bill secondary claims out on paper by using Insync. This is way more efficient than what we were doing in the past. We also really like the central scheduler. It is way more friendly. The global schedule is simple, sleek, and clear.

This is a hard question for me to answer at this time because we have only been live for 3 months. So far what we like least is the billing section of the practice management portion. We haven't used the automated claim generator yet, and honestly we are nervous about it just because the migration from the old system to this was so messy that we are afraid if we do not go through everything by hand for a while, we will miss critical details that will effect claims going out "automatically."

Another thing that we really like, but also dislike is how deep this software goes. There is almost too much that can be done in Insync. It is such a big system that we feel that it is going to take us at least a year to really have a good grasp on what Insync is capable of.

Lastly, we really aren't a big fan of the way that the assessment is set up currently. We are moving things around and adjusting to see if we can disable parts we don't use, or add parts that speed up our process, but right now it is no simpler than the last EHR we used.

The product is very easy to use and simple to understand but what keeps me coming back and signing new clients on is the impeccable customer service.

Eligibility through practice insight and some other reporting features could be improved. Insurance eligibility especially is currently very tedious to verify. The reporting features can be improved as well. For manual entry of claims a tab over field for ICD-10 would be helpful. Clicking to
Proceed is a waste of time. That’s the feature that makes me want to consider a different software. I’ve asked customer service many times if anything can be done but they said nothing can be changed about that.

I loved that most everything is customizable per the user. Anything that we needed as an organization could also be accommodated or was something we were told we could see in the future.

From my perspective (not very tech savvy) I was confident I could learn how to use the system pretty easily. However, It's quite a maze trying to learn where to go to get started when you need to configure something diferently. It's like we need to assume what we are supposed to search for in the search bar.

It seems some things save or revert to a default status or populated for me. When we upload documents to the doc manager, the clinician is auto populated from the prior time it was used. It has also done this in other places within the system. It should clear once we save the doc. etc.

- EHR module for mental/behavioral health services is very comprehensive and comes with the ability to automatically integrate patient responses on forms and normed tools right into your notes.
- All of the reports are very comprehensive and export to excel with filters already built-in. You can get information as granularly as you need.
- Generally, most aspects of the software are highly customizable.
- Support and Implementation teams are highly accessible and responsive.
- The development team seems to make rapid improvements and feature requests.

- In addition to behavioral health, our practice also offers Speech, Occupational, and Physical Therapy services. Many of our patients are receiving services from multiple disciplines. Where this software excels on the behavioral health part of the EHR, it falls short for our other services. It does not have built-in templates/graphs for evaluations of the Allied Health disciplines and InSync does not have clinical professionals on their staff that really understand the clinical work-flow for those services which can make setup and implementation a challenge. We've also found that clinical goals can get shared across providers of different disciplines which can cause the note-taking process to be more cumbersome than necessary.
- As this software is customizable you must "purchase" licenses for use. If you are a practice that has a fluctuating number of physicians, the process to get licenses for providers is over-kill.
- With a high-level of customization comes many menus and places where changes can be made or things can be found (or lost). For many people, getting around the software is not as intuitive as others we've seen.

PM/billing integration is nearly seamless. Superbill items carry over to claims very easily. This will reduce the workload of our biller once we have fine tuned the system to our needs.

The front desk/check in process could use some refinement to make the process faster, and suggestions to do so have been submitted as "enhancement requests." It appears that they do add the enhancements over time.

Overall functionality options, workflows personable and customizable by position not just at a company level, logical admin settings and oversight options, focus on specific operational procedures.

Haven't found anything yet, but I will circle back around to this when I do.

We outgrew our prior EHR that was missing Prescriber Tools, more powerful scheduling tools and lacked powerful reporting. INSYNC has all of these items and it was exactly what we were looking for to keep our growing practice running smoothly.

The software can be very complex when setting up configurations or having to make changes. One change can impact several others. However, this is necessary to have the level of customization and tools it offers. The other aspect that was not as good as our last EHR was the aesthetics of the software. It looks dated compared to newer systems but that is not too important.

InSync is a well thought out and designed EMR product. The interface is intuitive and designed to streamline workflows. The things used daily are easily customized per user to make each persons workflow even easier. The implementation and support teams are excellent, really able to help you and guide you through the product with any questions you may have.

Software is sometimes slow to respond. The sales process could have been better, more clear on our expenses.

In theory the idea that it is customizable was appealing. I can't call that a pro because it does not function effectively. I can honestly say that after working with it for more than a year there isn't a single thing I like about this EHR. I hate it. I don't have an option to change as I am part of a group practice that purchased it but all providers there reflect regularly on how displeased we are with InSync

Constant bugs and problems. It does not appear that it is even checked for basic bugs after changes or updates. There are too many problems to list but something as simple as scheduling is so convoluted and problematic. It seems clear that the coders making the changes have no idea what it is like to use an EHR as a mental health professional, what is needed etc. A year later we are still having problems regularly. It is so incredibly time consuming just communicating with support staff about problems with InSynch - I never try to customize or improve anything because I can't rely on it to work and I can't even take time to think about what would be idea because so much time is spent asking about basic functions that aren't working or surprise problems

Potential future functionality and ability to make some forms customizable after enhancements.

Misleading advertisement of this system and the ability to configure for our specific needs.

1. The ability to run individual reports on every staff member,
2. The way it alerts the supervisors which notes they are personally responsible to sign off on.
3, The way the software is developed allows the agency to remain in complaint on all standards.

1. The inability to personalize each tab given the individual notes.
2. The number of tabs it takes to complete each note.
3. The insurance verification doesn't always match what is listed in MITS.
4. The length of time it takes for the members who have been now assigned to us to get back with me regarding questions.

The document manager is very simple to use, scheduling is a breeze, the providers love the ability to dictate their notes, notes are very customizable ( with the help of [sensitive content hidden], the implementation specialist for sure!) and the patient portal has been very helpful!

The main problem we have run in to is getting the electronic faxing set up.

The software is a well thought out platform that includes A LOT of features that make medical practice management, patient record management and billing much more efficient!!

The implementation process takes time, organization and dedication, but the end product is worth it!

Support, Implementation Team, Customization of workflows, Ease of use, Compliance of the systems, Speed of the system, Updates

We have not discovered anything we do not like about the software.

This software is very user friendly, even for people who struggle with technology. We also have several different programs within our agency, and this software was adaptable to all programs and we have been able to make it work for all users. The software is extremely adaptable and changes can easily be made.

The medication module can be confusing and it does take some time to practice with it to get the flow figured out.

I like that we can control the customization for almost everything

We have a more complex setup than most, but we worked through the challenges together

The basic use of the product in providing and generating progress notes and an assessment are easy to use; however, the actual nuts and bolts of what can be done and all the workflow specifics of what support can provide the user was not a known reality to our group.
We really like that for those bills that are straight forward and clean that we are seeing a return pretty quickly. We love the fact that the software can be versatile and provide us data points as long as you know how to select all the specific fields to generate the report.

We find obtaining data reports quite difficult because there are so many specific items that must be set up in the individual reports it is hard to use in that way. Given that our set up was botched and then our training was limited thereafter it led to us finding 8 months later that we were not closing loops on our claims which has led to a great deal of financial loss. I think the biggest concern is that the sales team really misspoke when they said that we were all fine and that the billing team will do it all for us. That resonates in my mind almost weekly as we continue to slough through billing issues that were made in the beginning. Equally, that the person who was to do our set up and have us ready did not have our system set up which greatly delayed our onboarding and vastly changed our system and created a lack of trust from the onset. Outside of that the fact that our Account Managers changed before we were fully onboarded caused us to struggle with the Issues Log down the road as well. Presently our additional issue is that we have not been able to easily identify where our total issues log items reside to follow up with a "click of a button" like the sales team said would happen. Another concern is that in trying to set up a customizable report by meeting with our support team three times has led to more concern that those that write the custom reports do not understand what the user wants regardless of how we explain it.

customizable, ability to run reports, the modules such as Post Hospitalization and Federal Probation and Parole
Like the treatment plan aspect of it
Jenn was a pleasure to work with and worked hard to work with us through our many changes. She stayed positive when things were very difficult.

Many of the modules/functions work independently but don't integrate well within the system. There are many times that we got to a point in the development and then had to change direction because one section couldn't do something. We had to make a lot of work-arounds.
Some items that we needed to be customized were not able to be, but what was in the system didn't meet our needs (for example the ASAM).
There were times that Jenn told us that the system was not capable of doing something and then we found out later that it could ( I recognize that this could be because updates happened). This caused us to have to change direction multiple times.
Treatment plan needs to be able to be sent to multiple providers for co-signature.
Don't like that at a glance you can't see documents prior. Each PDF has to opened up. So if I'm going in after another clinician and I need to quickly look at the chart and see what is happening, I can't. It would be nice if you could hoover over the PDF and then see it.
Communication between the departments

Integration of telemedicine and assessment administration have been great additions to our practice and clinician workflow. The software is intuitive enough that most of our clinicians have picked it up with relative ease and appreciate the convenience of it not being overly cumbersome compared to our previous EMR.

There are some limitations with third-party integration (specifically appointment reminders, billing, and faxing) that we would like to see enhanced.

Their BHSD Module was already integrated with minimal development needed.Overall ease of use and intuitive interface.Available customer support call center.Microsoft ReportingClearinghouse connectivity.

Make sure that the Integration team is transparent about "Go-Live" does not mean you need to start doing services immediately, that "Transitioning" seemed to be the point of being 100% integrated. Please also inform the users that there will be a lot of work associated post-Data Migration (would have liked a week in between Data Migration and Training to complete set ups correctly so that trainers weren't having to manage that in the moment).Wish that the Claims Processing screen showed more claims at one time when you are searching!Would like if the PT portion of integration started sooner in the overall integration - depending on the Billing Rules certain Encounters were affected and it would have helped to manage that simultaneously.

It is very easy to navigate. The staff is comfortable with it as are physicians.

Being a long-time user - we tend to not get a staff member to assist with new possibilities and ways to better utilize the software.

InSync's implementation process is very structured and hands-on. The ease and ability to build our existing forms and processes into the InSync software was extremely helpful. Charting, claims processing, and patient communication is much more efficient.

We would love to see some options geared more towards PPEC facilities specifically. For instance, it would be beneficial to have eMar time schedules formatted for PPEC facility hours. The encounter process used to create claims for attendance each day is a little cumbersome. It would be more efficient to be able to create claims based on groups of patients rather than one at a time.

The dashboard and the multitude of integrated features were the selling points for our agency. As we implemented the software, we came to understand how each of the features worked in making a complete medical record for the patient. It's easy to find all the basic information that a provider needs in one place. Navigation is simple and the software is packed with numerous ways to find information. The Practice Management module is also powerful with its rule engine, and with the new business rules, it will make billing even more efficient.

Our agency has run into numerous issues after implementing the software. Some are just nuisances, others have caused larger problems such as the inability to bill notes. We have not been impressed with the eMAR module as it seems to have too many problems/"bugs". We also find the bed board to be lacking in functionality. For PM, it seems to be taking longer than expected to work out details to get billing moving.