QuickFMS Erfahrungen

The QuickFMS software has created 100% transparency within our service request and complaint management system. Today at the time of writing this, our customer satisfaction rate is up by 112%. As a transcription service provider, our challenge was virtual staff and flexible hours at the office. But this software can be accessed anywhere and any time making it easy for us.
QuickFMS’ help desk software seamlessly integrated with our CRM system to enable us to handle customer issues with an automated ticket-based system. For every customer email or on-site chat, a new ticket gets automatically raised, and the concerned representative is notified through email and a push notification on the phone.
As a manager, I can even track vendor committed SLAs and response times.

We had a few problems that were resolved with assistance from the customer support. They were helpful. Great product and great team!

Very easy to use and product is designed as per customer requirement. We have been using since last 2+ years and support team is awesome and take care of each every small small request.

Vijay and team is doing a grate job.

Sometime slow and map takes more time in loading

Ticketing tool with TAT calculation, Checklist Module

Checklist module should have auto ticket login if something wrong in checklist module

Easy to use and less time to implement etc.

Modern technics like AI is not used at all

Customized helpdesk suitable for Infra business. Very responsive and qualified team for support.

Frequent issues with reports and few features. (But team has supported on all these occasions in resolving such issues)

This software has a wide range of features that make facility management tasks easy to manage and oversee in our organization. Much easy to manage and more control.

While the interface is easy to navigate, there can be a bit of a learning curve for new users who are not familiar with facility management software.

Online tracking of all Requests with TAT (Helpdesk Module)
Proper Escalations within the set Levels (Helpdesk Module)
Online monitoring of availability of Workstations (Occupancy & Vacant) - (Space management Module)
Good Support available whenever required.

Nothing worth a mention.
But if at all its mandatory it would be the reports as it would take some customization as per requirement.

Easy to understand and use. Implementation is quick and smooth.

There are certain tool limitation which doesn't allow us to do customization as per the specific business requirement.

It's relatively simple to use which allows users to learn quickly, technical support is not required and it's convenient.

There is more room for improvement, the packages can be expensive and its quality is not the best professionally.

I likes the software ease of use and similarity to Excel. It seemed easy enough to quickly grasp and was easy for my team to use it.

I did not like this software very much because I felt it was a copycat of Excel. It was quite basic in it's features and was not as organized as I wanted it to be. I do not think it is worth the download.