Intulse Erfahrungen

The software is easy to use. We especially like the dashboard and the integration with Redtail is very good. We switched because of this integration and are happy with the decision.

Nothing so far. It is a bit of work to get our fax line switched over but I am not sure that it really is Intulse's issue.

We love the new Virtual phone in the dashboard. It is user friendly, reliable, and allows us to easily work remotely. The customer service provided by Intulse is fantastic, questions and requests are handled quickly.

We wish that the text messaging was compliant and would automatically record into our CRM.

Simply put the software is very easy to use and simple to implement. More importantly any time I or we have a question or want to review our account settings etc, the Intulse customer service team is super responsive and very much in real time all the time.

No direct number feature. As we have grown we need to have direct phone numbers and this might not even be an intulse thing to be honest.

The integration with Wealthbox CRM was the reason I chose Intulse. It is the most important feature to me.

I wish there was a better contact sync available to dynamically sync with Office 365 or CRM.

Intulse has a great team. Very quick analysis, design and implementation. Superior after care customer service.

Nothing. Everything has been exactly as expected.

Everything with Intulse has been a breath of fresh air compared to our previous provider. The phones are easy to use and the dashboard is very functional. It's allowed us to work more collaboratively as a team in our office and it's made it much easier for us while working remotely. We were very stressed about the set up because of the mess left behind from our previous provider, but everything went very smoothly and the Intulse team executed a perfect set up for us. With the few initial hiccups we ran into, the support team was fantastic and provided exceptional help. When calling in, it felt like the call was a customized experience and I always felt like the support team cared about helping and made sure the call ended with a solution each time. Plus, the CRM integration is a feature that we couldn't pass up and it makes all of our jobs so much easier.

The only con we've experienced is that the app is not fully functional right now. We look forward to when it's more developed!

I like the versatility and program-ability of the phones, having the option to make changes to how the phones function is great. Having the back end accessible to the user would be a huge benefit. (phone books, shortcut buttons, speed dials)

Changes must be made through Intulse. This doesn't involve the software as much but I think that the installation / transition could have been a lot better. The initial meeting was great where you showed us the phones and some of the features, this is a big part of what sold your services. Some of our frustration came from the transition process. As a customer, I would recommend the initial meeting to list goals and get a game plan. From there I would create a flow chart for how the system will work based on the preferences of the customer, the flow chart would help the customer to know how to set up the voicemails / attendants. This could all be installed prior to the installation of the phones on site, which would allow a quicker transition. Some of our problem was that we didn't know what we were supposed to do next especially with the greetings. I know that this is all second nature to you guys but we were not sure how to proceed. It seemed like every time we made a change toward the end of the week, we would test it the following week and find a glitch to be corrected which delayed the porting process. Overall I think we are on track and adjusting well, only time will tell how effective they will be for our business.
Thanks,
Allen

I've worked in several offices over the past 30 years & honestly, Intulse is the best phone system I've used. Your phone history is so easy to view & the online Intulse Dashboard has capabilities that were never accessible to an average user with other phone systems, like the virtual phone, where with a headset, my laptop is my phone. GREAT feature!

Any issues we've had with the software seems to be user error.

VOIP system that integrates with our CRM

The iphone/android app is not very good. Low quality. I also do not have the ability to switch between our phone numbers for caller ID purposes. No call recording available which is now needed in our industry.

I like the ability to see who my fellow co-workers are currently on the phone with. Also, we get a lot of calls each day and I like looking at reports of when the majority of calls come in each day.

The phone system is glitchy sometimes and it is really slow to switch between calls. Also, on the app the faxing feature could be improved. It would be nice to get an email or text notification when the fax was received or declined.

I just started my first office job and we use Intulse. It has definitely made the transition to an office job a lot easier. The caller ID, virtual receptionist, and reports make our lives a lot easier. We are even able to send and receive faxes.

Having just started using Intulse, I haven't found anything yet that I have an issue with.

the software is very easy to use. I really like the voicemail transcription and emails

the newer phones do not have a "blind transfer" option.

Easy to contact support, knowledgeable staff
Supports most phones/setups and always available for help porting/new setups and training
Very stable for a hosted VoIP solution, and has only gotten better
Portal app is easy for clients to use and there is a phone app as well

Find me/follow me is a little annoying sometimes, but overall it does usually function
Upstream provider issues occasionally cause issues, but outages are typically minimal (less than 30 minutes)

Allowed patients to navigate the phone lines much easier, and gave us more options for less cost.

I have not be alerted to any shortcomings at this juncture.

Intulse has been wonderful to work with! Each time I want to change something with auto attendant or the way calls are handled, the support team is very quick to assist me. We are very happy with their service and our monthly phone bill is considerably less than what we were paying with our old provider.

I do not have any complaints with Intulse.

The ease and integration with our CRM (AgencyBloc).

There have been connectivity issues in the past but those have been resolved. Currently no compliants.

easy to use, minimal bugs... We previously had a software with another company that would crash and didn't perform to expectations. Intulse software has been exceptional with little to no issues.

At this current moment I don't have any.

I like that you can transfer calls to cell phones and it has a larger memory for phone numbers for us to use one touch dialing.

I, at least to this point, have not figured out how to save a message for times i am away. I have to set them up the day before i leave and cancel it after returning. I wish i could just save the message and have a few away messages saved and choose them anytime i please.

Customer service is amazing, they help you figure out the problem even if it isn't their fault.
The dashboard is very user friendly and easy to navigate.

They claim to work with all phones but connections aren't great with other brands of phone so we ended up buying the brand they work with.

In office calls and remote features to tablet and cell phone.

cannot retrieve old VM on office phone. Redial is not present on virtual phone.

The idea of using it on your cell phone and the fax feature.

When enabled on your cell phone, other phone functions don't work properly. Disables regularly so you have to go back several times to enable the app. The desktop sometimes works if the person you're calling can hear you. Not Android freindly.