Hostfully Property Management Platform Erfahrungen

With very little time to spend getting familiar with the software and setting up all my properties, I loved how user friendly the Hostfully platform is. The UI was intuitive and totally logical to the needs of a short term rental owner with 20+ properties. The set up time was minimal compared with other products I'd used and the customer service & training were amazing. Their live chat help line is truly best in market. Anything Ive ever needed help with has been resolved within the hour with sensible, easy to follow instructions, charm and humour - you can really tell these guys are also short term rental hosts.

The accounting & bookkeeping side of the platform needs some improvement. All the info is there but pushing out reports at the end of the month requires too much manual reconfiguration. I dont use accounting software because my business isnt large enough to warrant the cost and I think the Hostfully platform could easily export the data I need in an easy to use format. Id rather a one stop platform than 5 different software programs integrating with each other - too many work arounds and too much opportunity for there to be a breakdown in the chain of info.

When I began researching PMS platforms I mainly looked at how user friendly and clean the software felt. For example, I am a MAC user...and Hostfully reminded me of using a Mac (simple)...vs another platform that reminded me of a 90's PC (complicated and dated). The hostfully platform is so simple to learn, and the layout is wonderful.

Not only that- it connects to AMAZING 3rd party partners! I am able to have nightly insurance, auto lock scheduling, auto cleaning scheduling, dynamic pricing and so much more!

When I hear people still use all the OTA's without a PMS...I do not know how they do it! Hostfully is my FAV!

The only thing is they do not have an app- so I try to keep my laptop handy for easier access!

The software has very good references and the functionalities are complete. The cost is high but the product is good.

The on-boarding process turned out to be a nightmare: unprofessional people - incomplete documentation - long lead times. All for a fee, of course! (on-boarding fee = 400 euros)
In detail: to upload future bookings from http://Booking.com the bidirectional API does not work and a CSV file must be used. This was feasible as I would have had to upload direct bookings anyway!!! Too bad that after 10 days I was not able to have access to a complete documentation about the formatting of the fields (it's a complicated thing!!) and to my request to have the on-boarding team (paid and not international, based in New York and therefore accessible only in the afternoons and evenings) do the operation given the objective difficulties (one for all: the date format accepted is American, but I am European and I would have had to change the setting for my ENTIRE PC) they ALWAYS REFUSED to do the operation despite 17 e-mails.

Integrates with most OTA's, other useful software like smart locks, housekeeping, pricing and has great automation!

The Only thing I don't like is I can't speak with a live person if I'm really having trouble figuring out something.

The ease of using the channel manager and adjusting per-channel pricing.

The user interface. It's not flashy, but it's functional.

[SENSITIVE CONTENT], the owner, is available and is always open to improving his software to increase revenue and help to push our properties through API connections. Customer service is amazing and the costs for the software is minimal compared to some of the very large software options out there, but better!

No cons! we are so happy with the software... I would love a phone app... that is the only con!

It helps me with my direct bookings - mostly for my return visitors who have booked initially on other platforms.

located overseas - as such customer service was often delayed

The ease of connecting to other utilities, the management of different listings and how well it synchronizes.

The communication section is deficient in my opinion, it does not show the information that Airbnb should, you can not answer queries from Hostfully and does not even have a direct communication channel with Booking.com

It's fairly easy to onboard/get started. There's plenty of room to grow your operations and create automated systems for maximizing your time/output.
Plenty of 3rd party software integration (including their fantastic/affordable guidebook solution) and a responsive support team make this a great solution for our business.

Currently, there is not currently an app, and certain aspects of the software are not quite as intuitive and robust as they could perhaps be (it feels very much like a WordPress site). Once you get the hang of things it's pretty smooth sailing though.

Hostfully houses contact information, is a one-stop place for much of our vacation rental management.

Some workflows and functionality are less than streamlined and intuitive.The mobile app is new and helpful, but hope there are updates in the very near future for a more robust experience.

Hostfully does have some good features..

Hostfully is missing a KEY FEATURE that is pivotal to operating a short-term rental business in an efficient manner! The missing feature is their integration with VRBO. While Hostfully allows you to set up "automated messages" to guests who book through Airbnb, they lack the integration to do the same on VRBO.
This is something that they won't tell you during the training sessions, so please take this as your warning!!
After I signed up for Hostfully, I learned about this lack of integration and immediately canceled and am now using Guesty which not only has integration to message your guests automatically from their platform, but they also have many many more features as well!
If you're serious about growing your short-term rental business, I highly recommend using software that can support you (not Hostfully)!

They have a nice design and good guidebook.

Lacks very basic functionalities needed to run a vacation rental company and the Reports function pulls incorrect information. Customer service was not good. They do not give a free trial, which does not allow you to test the product first. Once theyvre got you hooked, and you realize the product is not adequate, they will try to charge you pro-rated and will not honor a refund. I would avoid unless you know and can explain EXACTLY and EVERY SINGLE feature (to the smallest detail) that you would need, and ask very specific questions whether Hostfully provides it. Get this all in writing, so if there are errors, you can go to your credit card company for a dispute. BUYER BEWARE.

From the start, [SENSITIVE CONTENT HIDDEN] and the team were quick to respond to help us get set up and work through any issues we encountered. We utilized the booking engine to build out our website and the automated messages saved us countless hours of work.

My only complaint would be a few missing feature such as some smaller individual integrations with Airbnb such as an auto message respond for Airbnb inquiries and last minute pricing. However, the team continues to roll out new and improved updates and functionality.

I enjoyed that it was easy to use and navigate.

We had issues with Hostfully on the Support and platform integration side. Support gave me the runaround, and we also felt we received poor treatment from the team. There are limitations in the product such as pricing features and it's not user-friendly at all.

I am going from two properties to 5, and from Airbnb only to advertising on multiple channels, therefore I need a software solution. I don't want to start on one platform only to have to redo everything later, so I've spent a lot of time researching. I really like Orbirental for three major reasons:
1) Open platform that allows "bolt-on" integration from other solution providers. Unlike other software providers, Orbirental gives you options. Want a channel manager? There's 4 to choose from. Insurance solution? They're working on integrating with 4 companies. Payments? There's 4 solutions for that. Cleaning? 2-3 different partners. I like the choices so that I can do my own research and decide what's best for my way of doing business and for my budget.
2) Cust support answered all my questions patiently. I had a lot of questions. Like a LOT. It's impressive because I'm a small fish on the scale of clients/revenue.
3) Willingness to take requests and work on solutions that aren't yet available in the core software currently

Some things are in the works (app, ResortLock integration, insurance integration, but they're all on the near horizon (end of the year/Q1 of 2018). I can wait. I just want to make sure I'm on the best platform that adapts with the times, and from my research there's many software solutions that do vacation rental management well, but I think Orbirental is the most adaptible/growth-centric, and that will be valuable to have as new features and more efficient methods of automation are created in the future.

The integration with other platforms, the chat help desk is amazing

Integration with VRBO very difficult and gave up first time around.

Hostfully’s suite of features and integrations make our business possible, and sets us apart from local competitors. Hostfully is critical to the success of our enterprise.

In some ways, Hostfully may try to do *too* much. The attempt to implement a CRM feature set feels clunky — I’d recommend focusing on the stronger elements of their business as this is not it.

Hostfully has been able to streamline my property onboarding and makes it much easier to have your properties on multiple channels without getting double bookings. The Hostfully customer service team is amazing and very helpful. Always there for me when I have questions.

Hostfully needs an APP!! Why do VRBO Inquirys not got through Hostfully? Admittedly, most of these are spam or fake inquiries, but just wondering why.

Intuitive interface and dashboard, visual representation of the sales pipeline, APIs and 3rd party software integration, partnerships, guidebooks integration, experienced and friendly support team, dynamic and involved executive team.

Overall, I wish the user interface were better optimized for mobile devices. The nature of our business is to interact with our customers, owners and service providers in the field and on the move - and smartphones are an essential platform on the go.

I like the ease of operation of the software. All analysis and information is easily gleaned from the bookings imported into the system.

I would like to see the language and country options a little more flexible for currencies.

Simple, Property details can be updated easily and syncing data is faster

The people are AMAZING, and thats one of the most important things to me. [SENSITIVE CONTENT] helped me onboard and was detailed, knowledgeable, patient, and fun. [SENSITIVE CONTENT], from customer service, you are absolutley phenomenal to work with. He is fast, he is accurate, he always solves my problem for me, he teaches me how to do anything that remains to be done, and he is clear in his instructions. EVERY TIME. I love working with him very very much.

I want a mobile site or app so bad i would pay double. Instead i plan to throw small tantrums before i walk to my desk to get on my laptop. Lol or maybe i'll just buy an iPad. This is not a very mobile friendly layout, but its as good as any of the other PMSs.

The team at Hostfully is super helpful. They have all the right features and allow us to easily manage 40+ units.

Their inbox needed some work but it appears they have made some changes.

We went around the market trying to find a solution for our business and we noticed those features with orbirental that sold us : Full unlimited API, automatic payment solutions, integration with third party services, modern and fast interface and cordial support from the whole team. Low price, fast growing company and merging with Hostfully for an even more complete experience.

- Support not 24/7 (but california business hours)
- Small market in Quebec Canada for now
- Nothing that is not manageable

The thing that we love the most is the calendar layout you can see all your properties and a monthly calendar with all your reservations

They need to make an update in some areas and some things are very hard to work with.
And also they don't have very good customer service