Hostfully Property Management Platform Erfahrungen

Hostfully Property Management Platform

4,2 (223)
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4,2 /5
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Preis-Leistungs-Verhältnis
4,1/5
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4,0/5
Bedienkomfort
4,1/5
Kundenbetreuung
4,3/5
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223 Bewertungen

Ryan
Ryan
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Tried the rest...this is the best! Look no further

Bewertet am 10.7.2019

Everything about Hostfully shows a pattern of superior thought and workmanship. The Hostfully team...

Everything about Hostfully shows a pattern of superior thought and workmanship. The Hostfully team members I have come in contact with have all showed me a unique desire to deliver a robust solution to the day to day struggles I deal with as a property manager. I have used 3 other "top rated" alternative property management solutions and they all fall flat and short. When I say I recommend "them"...Hostfully...I say that because you are not just getting software...you are getting a team dedicated to making their customers user experience a successful one! They understand their clients success (us) means their success. I am happily staying with this company because nobody else has come close to solving my challenges as they are currently doing.

Vorteile

Simple setup...really nice GUI...easy to navigate...no unnecessary clicks and extremely intuitive. The calendar is fabulous...you know where your bookings are coming from...it's easy to make contact with guests (due to the new inbox feature)...easy to make direct bookings...take payments...make changes...issue refunds...schedule housekeeping...I mean the team at Hostfully has thought of virtually everything to make your life easier. Not to mention distribution, channel management...all this is supposed to be cumbersome...not so anymore. My revenues have increased immensely not just as a direct result of better channel integration but for the simple fact that I have so much more free time! Free time equals more marketing, etc. The productivity that this software achieves must be worth checking out. Oh...and the support! ...due to the thoughtful design of the platform I find myself figuring things out on my own....however when you are in a bind...it seems the support is always there. Hostfully's support apparatus is easily twice as fast as the other platforms I have used. It's not even close frankly. In fact, I left another platform because of this very support problem that Hostfully has solved. Lastly, let's not forget value...the price. I think their pricing plans are competitive and more than reasonable when you think about how many problems they have solved.

Nachteile

While it's not a deal breaker...an app would be nice. Using alternative property management solutions, they all had "apps". But what's the point of an app whey they are broken, clunky and lacking in every way imaginable? That describes the "competitors" mobile offerings. Believe me I tried them...for years...each! Hostfully does not have an app...but their site is completely "mobile friendly". Initially I was concerned but it turns out I couldn't have been more wrong. I would rather have a mobile friendly site that achieves ALL than an app that claims to have all, most...or some...yet has nothing of real value. Hostfully's site is SUPER EASY on your mobile device. Don't worry about it! I'm extremely mobile and if it was a pain...I would have moved on by now...and I'm not...no way.

Huyen
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Free at last

Bewertet am 24.8.2023

I would recommend Hostfully for anyone who is looking for long term goals to build brand awareness,...

I would recommend Hostfully for anyone who is looking for long term goals to build brand awareness, be more engaged with how to get recognized and of course helping your company look more personal to guests rather than just an operated system.

Vorteile

Well, I appreciate most from Hostfully is there everything is personally customized by me. Of course it took a year to understand how to work the system and how I could make changes, but it was surely rewarding to understand how to arrange things without contacting support

Nachteile

I think I am not a fan of the phone app however as long as I use the desktop version on my phone, things are dandy

Antwort von Hostfully

Thanks for your thoughtful review, Huyen ! We're thrilled to hear that you appreciate the personal customization in Hostfully. It's fantastic that you took the time to understand the system, and we're glad it has been rewarding for you.

Your feedback on the phone app is noted, and we'll continue to enhance the mobile experience. We appreciate your trust in Hostfully and are here to support your property management journey. Thanks for choosing us!

Dhruv
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Avoid at all costs !

Bewertet am 28.2.2024

Terrible, I had really bad customer support who just fob you off and never answer you and just say...

Terrible, I had really bad customer support who just fob you off and never answer you and just say management are looking into it. Will never get your money back so raise a chargeback with your bank before it’s too late.

Vorteile

User interface was good but the bad outweighs the good.

Nachteile

Absolutely shocking, at first they promise you the world and get you set up with an onboarding specialist which to be fair mine was very nice, however I started to notice problems after fully set up such as if a guest books more than one room this has to be manually adjusted and that in booking.com it does not show your bathroom info if you have apartments and constantly syncs out your bathroom information. There was also an issue with the reporting where data is not being pulled accurately and I was completely missold a system. After figuring out all the issues I contacted [sensitive content hidden] who sold me the platform who kept fobbing me off and telling me they will be resolved just not immediately and when asked for a refund over a week ago told me management were looking into it and now being completely ignored. I will now be raising a chargeback with my bank. Luckily I found a better platform and moved swiftly. Avoid at all costs.

Antwort von Hostfully

Hello,

We're very sorry to hear you had such a negative experience with the platform and our support. Please know we take feedback like this very seriously and it will be looked into directly by our team. Feedback like yours helps us improve for the future to avoid issues like this in the future. If you encounter any other issues please don't hesitate to reach out to our team at support@hostfully.com or chat with us on help.hostfully.com.

Sam
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: Selbstständig
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Satisfied with the employees like Tracy

Bewertet am 19.10.2024

Tracy with customer support is an asset to the organization. Enjoyed her experience and skill with...

Tracy with customer support is an asset to the organization. Enjoyed her experience and skill with the platform.

Vorteile

The easy in connection to my website. Also, the wigits to schedule bookings are make easy to copy and paste.

Nachteile

Have to have all items completed before you go live.

Melisa
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Sweet Spot Rentals loves Hostfully

Bewertet am 1.11.2023

Vorteile

We love the people at Hostfully. They are always willing to listen to the needs you have and come up with a great implementation and time line for it. Always willing to grow with you.

Nachteile

There isn't much because if we have an issue or something we would like for them to add they have been great about helping us with it.

Antwort von Hostfully

Thank you so much for your kind review and your appreciation of our team, Melisa. We're delighted to hear that you find our approach attentive and accommodating to your needs. We're always committed to evolving and growing alongside our clients. Your feedback about our ability to address any issues and your feature requests is much appreciated.

We're thrilled you chose Hostfully Property Management, and we look forward to our continued partnership.

phoebe
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

Hostfully. SO much potential. Yet so little focus on what is important to those USING it daily.

Bewertet am 2.11.2023

Overall amazing for the price. Loading times are the worst. And I have to clear my fucking cache...

Overall amazing for the price. Loading times are the worst. And I have to clear my fucking cache every 5 minutes.

Vorteile

Its cheap and does everything other PMS things do.

Nachteile

SLOW TO LOAD. Regular roll out of features that are fucking useless. Focus on increasing the load time. Nothing else matters to be honnest. I spend 10-20 seconds waiting for every screen to load and i am on hostfully ALL DAY it is the biggest waste of money and time imaginable and slows most of us down to snail pace when using it.

In Betracht gezogene Alternativen

Guesty

Gründe für den Wechsel zu Hostfully Property Management Platform

Price. its cheap. The support team is great.

Antwort von Hostfully

We appreciate your honesty, Phoebe.
Sorry to hear about the frustration with the load times, We're actively working on improving the speed and performance to enhance your experience. Your feedback is crucial, and we're committed to making Hostfully more efficient for you. Thanks for sticking with us and for sharing your thoughts.

Claudia
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Generally satisfied

Bewertet am 29.8.2023

Vorteile

- I find extremely easy to edit the properties amenities, description in various languages, rules and any information that should appear on the listing across all channels. I have a good overview of ALL the fields and I can bulk edit certain infos. I have to say that this ability has greatly improved the quality of our listing and that is the most important. - I am generally happy with the enhanced reporting tool, although it needs some improvement.- I really appreciate the support team! Available at my fingertips via chat 24h/24h, they are friendly and helpful.- The pipeline allows me to check that all coming arrivals are processed (payment, contract, etc).

Nachteile

- Slow to load, a bit time consuming to navigate through the platform.- I find the owner reports tools are not robust enough or easy to implement. I feel like there's no permanent accounting, but airy reports. - We have to delete it completely if we don't want to pay for a property that is no longer for rent (or paused), therefore losing all the booking datas – and all datas. We cannot archive it.- Some bugs with the unified inbox tool- Not so easy to edit our customers list

In Betracht gezogene Alternativen

Hostaway, Smoobu, Hostify, Avantio, 365villas, Guesty und Lodgify

Gründe für den Wechsel zu Hostfully Property Management Platform

The number of channels and the price/quality ratio.

Antwort von Hostfully

Thanks for sharing your comprehensive review, Claudia!
It's great to hear that you find ease in managing property details across channels and value the support team.

We are delighted to know that you find easy to edit the properties amenities, description in various languages, rules and any information that should appear on the listing across all channels, and to know that the Bulk edit has greatly improved the quality of our listing. Also we appreciate you enjoy our enhanced reporting tool, although it needs some improvement.

We're actively working on improving platform speed and addressing the reported issues. Your insights on owner reports, data deletion, and customer list editing are noted, and we're continuously striving to enhance these aspects.

Your feedback is instrumental in our ongoing efforts to provide a better experience. Thanks for choosing Hostfully!

Janice
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Positive review

Bewertet am 29.10.2023

Positive overall experience with Hostfully except the guide book.

Positive overall experience with Hostfully except the guide book.

Vorteile

Help with on boarding was import for me and much appreciated.

Nachteile

Calendar is easy to see all properties and pricing functions with ease.

Antwort von Hostfully

Thank you for your positive review of Hostfully, Janice. We're glad you found our onboarding support helpful and It's great that you find our calendar and pricing functions easy to use for property management.

Thank you for choosing Hostfully.

Sarah
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great options

Bewertet am 27.10.2023

loved it. Actually Staci was my onboarding agent at first and pablo took over. he went over and...

loved it. Actually Staci was my onboarding agent at first and pablo took over. he went over and beyond.

Vorteile

Visually appealing
easy to navigate
Onboarding was amazing! thank you
great customer service

Nachteile

Email templates took me the longest - woudl love to see more of a professional look

some of the automatic templates that I don't use often go out and look way different than my emails - so more development there. A lot of cut and pasting.

Antwort von Hostfully

Thank you for taking the time to share your experience with us, Sarah! We're thrilled to hear that you find our platform visually appealing and easy to navigate and that you find our Customer service great!

Your feedback on email templates is valuable, and we'll work on enhancing their professional look and usability.

We're also delighted to hear that your onboarding experience with Staci and Pablo was exceptional.

Thank you for your review and for choosing us!

Sandeep
Sandeep
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 3.0 /10

Not what it used to be

Bewertet am 20.2.2023

We have been using Hostfully for a over a year. Overnight they changed the calender view and now it...

We have been using Hostfully for a over a year. Overnight they changed the calender view and now it is very difficult to navigate and see dates. If you have more than 25 properties then you will definitely be lost, the mobile browser does not even load more than 25 properties. Have raised this issue and talked to management on a video call and they accepted the problems and said they will do something about it, now they just ignore all emails.Don't take the annual plan, there are too many issues and nobody there to listen, and if you ask for your money back you will only get silence. Here are some more issues:- Direct booking confirmation number are very long over 20 characters which makes no sense.- Booking.com API is outdated, new amenities on extranet will not be sycned. Have complained about this but nothing being done.- App is very limited - Customer support says 24/7, but they can take upto 3 hours to reply also.- The product is getting worse and they are increasing prices.- Most of the times when you have an issue you will be given an article to solve the problem, they will not do anything for you, same with setup.- If you have an issue and the rep does not have the solution, the simple solution they have is to say that "higher tier are working on it" no matter how many times you follow up that is the response and their way out of not doing anything.- If you use VRBO then you must use USD currency for all your properties.

Vorteile

Fast to set up if you have previous experience and user friendly

Nachteile

Buggy calender, no proper reservation numbers, poor customer support

In Betracht gezogene Alternativen

Avantio und Guesty

Warum Hostfully Property Management Platform gewählt wurde

More rooted towards hotel rather than vacation homes.

Zuvor genutzte Software

Aiosell

Gründe für den Wechsel zu Hostfully Property Management Platform

Features and old calendar view

Antwort von Hostfully

Thank you for sharing your experience with Hostfully, Sandeep. We're sorry to hear about the issues you've encountered and we appreciate your feedback as it helps us to improve our services. We apologize for any inconvenience caused and we're committed to addressing your concerns. If you have any further feedback or suggestions, please don't hesitate to reach out to us so we can assist you further. Thank you for choosing Hostfully.

LeAnne
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Finally settling in...

Bewertet am 22.8.2023

Hostfully has grown with us this first year, and we anticipate it will hold up under our growth to...

Hostfully has grown with us this first year, and we anticipate it will hold up under our growth to 30 homes next year. We are settling into how it works and learning what other integrations we need to compensate for its faults. The cost is low, so we can use other integrations to help.

Vorteile

We have adjusted to the workarounds in the system and are enjoying using the platform. I like that they consistently upgrade and develop new integrations and business relationships to help our business grow. The support team is very helpful and always quickly responds to our questions. Their support site is good - I can generally find the answers to my questions in their help materials.

Nachteile

I think the guest communication process is clunky and not aesthetically pleasing. We wish there were a better Owner Portal where we would store home details. Would love to be able to white label a nice website and not have to build a whole separate site.

In Betracht gezogene Alternativen

OwnerRez, Guesty Lite und Lodgify

Gründe für den Wechsel zu Hostfully Property Management Platform

It seemed the best choice at the time. We have looked at other systems since joining Hostfully and have not found a better choice for the price.

Antwort von Hostfully

Thank you for your detailed review, LeAnne!
We're thrilled to hear that you're settling in and enjoying the platform and that you find our customer service helpful and quick! Also we are delighted to hear you use our articles and support center!

Your feedback on guest communication and the Owner Portal is valuable. We appreciate your positive remarks about our continuous integrations and features upgrades.

We're here to support your business growth and enhance your experience with Hostfully. Thanks for choosing us!

Shannon
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Hostfully is a breath of fresh air in the world of PMS

Bewertet am 6.6.2023

We are very happy and refer hostfully to others without hesitation.

We are very happy and refer hostfully to others without hesitation.

Vorteile

We have loved our onboarding experience with Hostfully. The support team is wonderful. We really appreciate the response time and attention to the details. Support is always helpful and encouraging. We love the way that the platform looks. We also really appreciate the built-in booking website. Super helpful and keeps things streamlined. We also appreciate how we receive updates regarding new or improved features.

Nachteile

We know that the team is working on updating the calendar features. We would like to see more flexibility with the calendar so that we can add color-coding, and notes, etc. but otherwise we are very satisfied with the stremline processes.

Antwort von Hostfully

Thank you for your wonderful review of Hostfully, Shannon. We are thrilled to be described as a breath of fresh air in the world of Property Management Systems (PMS). Your feedback means a lot to us, and we're glad that our platform has made a positive impact on your business.
It's fantastic to hear that you have loved your onboarding experience with Hostfully and that our support team has been wonderful.
We are delighted that you find our platform visually appealing and appreciate the convenience of the built-in booking website. We understand your desire for more flexibility with the calendar, including features like color-coding and notes. Rest assured, our team will listen to your feedback!

We appreciate your trust in Hostfully and are honored to have been chosen based on positive reviews, ease of use, price, and support. We are glad to hear that our automation capabilities have helped cut your workload in half, streamlining your processes.

Thank you for referring Hostfully to others without hesitation and for being such a great customer! :D

Zach
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Ever improving software solution backed by a great customer service team

Bewertet am 15.5.2023

On the whole, our experience with Hostfully has been net positive. While there is definitely some...

On the whole, our experience with Hostfully has been net positive. While there is definitely some room for improvement, you can tell that their team cares about what they are doing and are actively working on the platform. Without Hostfully I don't know if we would have been able to grow and create many of the efficiencies that we have as a business over the past year.

Vorteile

Once we got over the hurdles of integration, Hostfully works seamlessly 99% of the time. Automated messaging and direct integration with our pricing, housekeeping, and smart home solutions has taken a huge strain off of our guest services team, and freed them up to provide actual service to our guests. Brise and the other Hostfully customer service reps have provided amazing, personalized service to our team, and always go above and beyond to help us solve for any issues we encounter.

Nachteile

Integration was an arduous process, but with the number of properties we have, I don't think that could have been avoided. The major hurdle we've encountered with Hostfully is the lack of a change log/reservation history. 99% of the time, this isn't an issue, but when there is an issue, we have to reach out to the customer service team and trigger a full scale investigation any time there is an issue with a reservation, to try and track where the error occurred. The reservation notes feature that are just simple editable text boxes, which means that important information can be easily deleted or over written, and no record of when and edit was made or who made it is recorded, which can present issues when you a have a staff of 15+ individuals all logged into the software. Luckily Hostfully's team is very responsive ], and open to feedback, and we're hopeful some of these features will be added in the near future.

In Betracht gezogene Alternativen

Guesty

Warum Hostfully Property Management Platform gewählt wurde

We simply had outgrown the platform, managing multiple properties in multiple regions was just about impossible in Cloudbeds, and the lack of automated features like messaging and integrations with OTAs, smarthome services, and dynamic pricing systems necessitated a change.

Zuvor genutzte Software

Cloudbeds

Gründe für den Wechsel zu Hostfully Property Management Platform

Ultimately, Hostfully was the right balance of functionality and cost.

Antwort von Hostfully

Thank you for your thoughtful review of Hostfully, Zach! We're delighted to hear that our software solution, coupled with our dedicated customer service team, has been instrumental in streamlining your operations and enhancing guest services. We understand that the integration process had its challenges, but we're committed to continuously improving. Your feedback regarding the change log and reservation history is valuable, and we're actively considering enhancements in this area. We appreciate your trust in us and look forward to further supporting your business's growth.
Thanks you for choosing Hostfully!

Carly
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Vacation Rental Management Ease!

Bewertet am 6.2.2024

Very happy with Hostfully. Their customer service team is very helpful and quick to respond. I look...

Very happy with Hostfully. Their customer service team is very helpful and quick to respond. I look forward to working with them for many years and hope to see their platform become even more sync'd with vrbo and airbnb to make the process of management run more smoothly.

Vorteile

I love being able to manage over 100 vacation rentals through one website. Being able to make new listings in one website and have it then created on two others is incredibly helpful. Basically, I love being able to do everything ONE time!

Nachteile

There are still several tweaks that need to be made to make hostfully run more smoothly. There are several things that I still need to go into airbnb and do myself as well as the fact that vrbo does not sync as smoothly as it should (which may be more of a vrbo issue). Overall, Hostfully seems to be a new company and still are working to make things more efficient on their end.

Sarah
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Hostfully PMS review for medium sized business

Bewertet am 8.2.2024

Vorteile

Mostly one-stop-shop platform
Integrations and hoping more to come
Ease of use, quick to learn & onboarding

Nachteile

Financials & statements
Stakeholder reporting is clumsy
More APIs with other OTAs
Analytics can be hit & miss, not easy to extract/report, no filtering
Integrations with other apps like calendrly, active campaign, acuity etc.

Antwort von Hostfully

Hello Sarah,

Thank you for your detailed review! We're glad to hear that you find Hostfully a mostly one-stop-shop platform with ease of use, quick learning, and onboarding.

We appreciate your constructive feedback on financials and statements, stakeholder reporting, the need for more APIs with other OTAs, and improvements in analytics and integrations with other apps like Calendly, Active Campaign, and Acuity. Your insights are valuable as we continue to enhance our platform.

Thank you for choosing Hostfully and sharing your experience!

Maria
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Good Property software

Bewertet am 12.7.2024

i like it! i have been about 4 years using the service

i like it! i have been about 4 years using the service

Vorteile

Very useful tool specially customer communication

Nachteile

Calendar is not versatile, the only reservations that can be moved from property from property are the ones made by BRVO

Michele
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Don't second guess Hostfully!

Bewertet am 20.2.2024

Vorteile

The onboarding was relatively easy and I had great support. The instant message system for support is great, which I use a lot!

Nachteile

I'm aware that there are some functions within Hostfully that I haven't utilized, and I'm interested in attending a Hostfully webinar designed for users like me. This session would help me better understand the functions I'm not currently using or might be using incorrectly once I'm up and running. There is a lot of information at the beginning so it is overwhelming.

Antwort von Hostfully

Hello Michele,

It's great to hear you've had so much success working
with our support team. Along with that, we understand there are a lot of features for people to learn on the platform. If you ever need more information on a webinar or would like to request extra help please don't hesitate to reach out to our team at support@hostfully.com or chat with us on help.hostfully.com.

Sandi
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Without Hostfully we could not manage our current list of vacation rentals

Bewertet am 7.9.2023

Customer service is excellent and seems to be a dedicated team, rather than outsourced cs. Not...

Customer service is excellent and seems to be a dedicated team, rather than outsourced cs. Not everything is perfect but they're constantly upgrading and strengthening their offerings.

Vorteile

We are currently managing 25 fast paced rental properties in Newport, RI where both demand and guest expectations are very high. Having everything on one screen makes all the difference for us. Before we implemented Hostfully we were logging into multiple accounts across multiple platforms and it was too easy to miss something.

Nachteile

The app doesn't allow you to make any adjustments or take notes, but it's helpful to see the calendar.

Antwort von Hostfully

Thank you for your amazing review, Sandi! We're thrilled to hear that Hostfully has made a significant difference in managing your vacation rentals in Newport, RI.

Thank you for your feedback about the App's limitations, and we appreciate your understanding as we work to enhance our offerings.

We are glas to hear you find our Customer service team Excellent and dedicated, they will be always here to assist you.

Thank you for being such a great customer!

Allison A
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Hostfully Review

Bewertet am 15.2.2024

We had a very negative experience with a different property management platform before switching to...

We had a very negative experience with a different property management platform before switching to Hostfully.

Hostfully has been fantastic, very easy to implement, and we have confidence in the accuracy of the platform.

Vorteile

We have had nothing but a positive experience with the Hostfully platform. It is intuitive in nature, and has been very easy for us to implement in our business.

We have also found the customer service team to be very responsive and helpful!

Nachteile

We would like to see video supported in the property listings.

Ray
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Reasonably priced well selected Options for property management.

Bewertet am 27.10.2023

Over all I am Happier with it every day, and am completely satisfied with it.

Over all I am Happier with it every day, and am completely satisfied with it.

Vorteile

Direct booking site, channel management and integration tools.

Nachteile

Reports have a great end result but getting them to that point is challenging until you really understand them.

Antwort von Hostfully

Thank you for your lovely review, Ray! We're delighted to hear that you find our property management platform reasonably priced with valuable features. Your feedback about the reports is noted, and we're continuously working to improve user-friendliness.

We are glad you are happy with our system and thank you for choosing Hostfully!

Dana
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

This Product Works!

Bewertet am 27.10.2023

We started with it when we began utilizing several vacation rentals at once and it's been an...

We started with it when we began utilizing several vacation rentals at once and it's been an incredible help!

Vorteile

Hostfully keeps us up to date on our rentals, including last minute bookings. It integrates well with Airbnb and Booking.com. We love the program!

Nachteile

It's difficult to get someone to help right away, takes time to get a person set up to help.

Antwort von Hostfully

Thank you for your positive review of Hostfully, Dana. We're thrilled to hear that our product is working well for you and keeping you up to date on your rentals, including last-minute bookings. We're also delighted to know that you find it integrates seamlessly with Airbnb and Booking.com.

We appreciate your feedback regarding the setup process and the time it takes to get assistance. Your input is valuable, and we're continuously working to improve our support and make it more accessible.

We're glad to have been a part of your journey in managing multiple vacation rentals and that we've been of incredible help to you.

Thank you for choosing Hostfully, and we look forward to continuing to serve you.

Haley
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Difficult to learn but worth it

Bewertet am 12.2.2024

Vorteile

Hostfully is a great property management solution for short-term stays. We are not in a high end market. Hostfully is a cost-effective solution that provides everything we could ever want/need to manage our portfolio of properties.

Nachteile

Hostfully can be difficult to learn, set-up, and deploy. However the customer service team is too notch.

Sidney
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

General Manager

Bewertet am 30.1.2024

Vorteile

It is very user friendly. Owners enjoy being able to book themselves. One platform for all out needs

Nachteile

Sometimes take a bit to get responses for help

Hanni
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Amazing PMS

Bewertet am 30.1.2024

Vorteile

Is the most completed PMS in the market, with the best integrations.

Nachteile

Everything is great so far (2+ years of using it)

Anca
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Great platform to get started with

Bewertet am 27.10.2023

Vorteile

The fact that it accommodates the CoHosting model, where the Airbnb and VRBO listings belong to individual owners

Nachteile

That the inbox does not integrate completely between Airbnb and Hostfully

Antwort von Hostfully

Thank you for your review, Anca! We're thrilled to hear that you find our platform a great way to acommodates CoHosting Model. Your feedback about the inbox integration is valuable to us, and we'll continue working to enhance your experience. Thank you for choosing us!