CallTrackingMetrics Erfahrungen

I can access it from anywhere, my home computer, my smartphone and it records all my calls so when I'm driving I can gather customer info and call them back after putting their info in my CRM.

It's highly customizable so that means it can be quite complicated in it's settings. But that's just a natural cause of it being very customizable, you have to invest some time to understand it.

CTM has many of the features offered by the bigger names in the industry at a more cost effective rate. Other similar software require more than 1 tracking number to integrate to Google Ads. Although CTM suggests to add more than one, it is not a requirement. Most of our clients are small businesses and don't have the traffic volume to necessitate more than one tracking number.

Reports are not as customizable as I would like.

Set up was fairly easy and customer support was responsive during early stages

The system was very buggy and customer support was all but useless when the system failed to operate basic functionality

Call Tracking metric system is a tool that we use in the clinic to measure or track the referral sources that we have.

We also use it as a campaign tool for marketing. This software app has so much potential, I know there is lots of function but in our clinic, this is where were at.

It took me a while to figure the functions. A tutorial is available outside the program.

We use CallTrackingMetrics on a daily basis to gauge the amount of effort and productivity each team member is displaying. Being in a competitive sales environment it helps drive indicators that lead to more sales.

None really. It does what we need it do do

The platform itself is great and easy to use. However, their customer service and support is unmatched!

No connection as of yet with looker studio.

Effective resource to consistently collaborate with both prospective/current students. I utilize the softphone and converse communication as a part of my daily workflow.

In-bound calls don't always pop up when they should.

CallTrackingMetrics is very user friendly, and has a lot of customization options

Not much I really like CallTrackingMetrics

easy to use and love the quick view of the convo

Can't link to Hub Spot directly. Need to make it able to allow for use inside HubSpot to make calling and client account to be all on one screen.

We are able to easily purchase and set up multiple numbers quickly for different lead sources in a matter of minutes. I appreciate that installing the code onto a site is very quick and efficient - it's a matter of just adding a javascript to the header of the site! When you're working with hundreds of clients, and even more numbers - every second saved is worth it! Plus, their customer service is great and any issues are usually solved very quickly.

You can globally set a source, and then apply it to various numbers. However, if you edit that source, it doesn't roll out to the numbers it's assigned to. You have to go through and set that source again. When you're dealing with hundreds of clients, it can be a real drag to have to make those adjustments. I'd love it if they'd let you make global source changes, and then upon save, roll it out to every assigned number with that source.

Core functionality of purchasing tracking numbers and dynamic number insertion is simple to set up and scale across multiple accounts. Great for our high number of SMBs use case. There are some pretty robust ancillary features (ancillary for our use case anyway ) that are also quite nice to have (2 way sms in the web GUI, "form reactor" connectivity with website html forms, and real-time chat all come to mind). The support team is also consistently helpful and responsive as is our dedicated account representative.

Only things I would like to see are more robust "CRM-esque" features that are made with local businesses (or agencies that cater to local business) in mind. It would be nice to have a way to visualize leads from multiple sources in a way besides the call log (i.e. kanban, or "stages" like a typical crm prodcut). Combining the existing call center functionality with more fleshed out, user-friendly lead management features would be amazing.

The amount of features available within CallTrackingMetrics is hard to beat. Their UI is easy to use and provides a lot of data. The api is also easy to use, if you're not using an un-documented endpoint.

Their api documentation is lacking in some aspects. Namely, not all endpoints and not all options within an endpoint are documented. This has led to many instances of "reverse engineering" by making a change within the UI and watching the dev tools. Still, far from the worst documentation I've encountered, and the help from the CallTrackingMetrics team is outstanding.

The Call Logs are easy to navigate and have all the info I need to make marketing decisions. Setting up a new number is very fast and easy.

I would like the reports to integrate with Google Data Studio or other large reporting tools. We use one that can see call volume by tracking source but the reports aren't as detailed as what we can see in CTM. This type of integration would allow us to customize reports and improve the design.

The platform is extremely user friendly, we were able to get call center agents trained remotely and they could even download an app to their smart phones for additional access. As a call center manager the reporting features were very insightful when tracking agent performance metrics.

Everything is wonderful :) no complaints!

The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.

Not a complaint, but like any Mar-Tech it can be more complex than meets the eye. But that's why we've relied on Tech Support to help us out and they've always been there for all my end-client accounts.

i like CTM team vew fitures and that is easy to use

I'm delighted with all the features CTM offer

CTM is an easy, robust, straightforward software. I found the setup to be easy and quick, purchasing a number and being able to connect my Google account to start recording and watching inbound calls. The dashboard is easy to navigate.

No cons at this time. I find that what I use CTM for, I have no cons to report, and it provides me with the integration I need.

Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.

Nothing. If we've run into any issues specific to our use-case, CTM has been very helpful in either creating a custom solution or providing us with steps to implement a specific feature.

It's reliable and helps showcase value to customers

the dashboard is not the easiest to use.

Call Tracking Metrics makes it really easy to get started with call tracking. The setup process is very straightforward and I can usually get my clients all setup in less than an hour (depends on how many lines they want to track). I think the call log is easy to scan and you can filter results by date, source, etc. which makes it easy to see which sources are providing the most value. You can tie the account into Google Analytics and push conversion data which makes reporting a lot easier than manually counting the calls.

Setting up lead tracking with Google Analytics could be a little simpler.

What I like best about this software is that all tracking numbers are recorded so you can listen and replay for educational/training purposes.

Some of the reporting is not too user-friendly. Difficult to filter information when looking for specific type of callers.