Trimble Cityworks Erfahrungen

Cityworks AMS and PLL offers a complete enterprise solution for maintaining a city with asset management and permitting process control all in one place.

Not really much. The solution is always evolving to fit user needs and address issues and make enhancements.

Ease of communication. Tracking assets, service requests, and work orders.

Repsond. Getting used to it after office. Also, it seems like it was pushed out before it was developed enough, to many updates to responds, admin, styles ect...

Work order creation, management, and asset history.

Clunky UI, customizing ability especially in an enterprise environment.

viewing historical trends, asset tracking

Implementation was, of course, a long and arduous effort, but it was expected

1. Robust Asset Management: Efficient tracking and maintenance scheduling reduce downtime and extend asset life.
2. GIS Integration: Seamless integration with GIS allows for superior asset visualization and decision-making.
3. Customizable and Scalable: Adaptable to the specific needs of utility companies, accommodating growth and complexity.
4. Mobile Accessibility: Field workers can access and update data in real-time, improving communication and data accuracy.
5. Work Order Management: Robust capabilities streamline task creation, tracking, and completion, enhancing workflow efficiency.
6. Regulatory Compliance:Detailed records and reports assist in maintaining compliance with industry regulations.

1. Implementation Cost and Time: Significant upfront investment and time required for setup may deter smaller companies.
2. Steep Learning Curve: Extensive features necessitate considerable training, with ongoing sessions possibly required.
3. Customization Complexity: Customizing the software can be complex, potentially needing additional technical expertise.
4. Performance Issues: Some users report performance bottlenecks with larger datasets, impacting efficiency.

Ease of use and clean UX. Seamless integration with Esri.

Respond UI moves around a lot when clicking and navigating. Frustrating for my users. PLL is not easy to administer given all of the nuances. Notifications are also tough to manage and limited in their functionality.

Ease of installation and administration. The technical support and extensive documentation available to help admins and users is pretty awesome. All the partners available are experts and do a very good job.

Cityworks has API and webhooks to help connect with other Information Systems but they do not cover all bases and force us to go with custom solutions.

Newedge implemented Cityworks for our loval government and the transition and ease of use has made development in Beaumont, Texas easier than ever. Having contractors able to submit plans for development without having to physically be in Beaumont has development booming.

No more office updates, seriously respond is coming and we know but I like office haha.

It is easily configurable and the api offering is extensive.

This is nothing that I do not like about Cityworks.

If you understand the program it can boost your companies asset management

It is a difficult road to set it up and customize

Ease of customization and easy to use. Ability to train users quickly.

Lack of full functionality in aime apps

The capabilities of city work are superior to other progams ive used

Not free training. I would like to be able to have yraining resources available at no cost.

Customer support from our account management team, intuitive graphic user interface design

Slight hiccups with earlier versions during transition from office to respond.

GIS centric is very important and dependent on success

reporting is difficult for users and request help often

Tracking labor, equipment, material and reporting

Not being able to edit tasks on work orders

Ease of use, ability to manipulate the data to get the information you need.

That not everything, in terms of functionality, are not implemented yet.

Full work flow management system that has a large number of integrations.

There are some functions that are not envision for our use case.

Easy to customize functionality and features

The cityworks interface is quite old and slow

The software really looks like as resofters so it should be easy to learn

Not really knowing all of the add-ons and other things you can do with it early on

Live assistance and support are easy to use and response time is incredibly fast with written instructions and support available

New user that received no training and I’m missing out on great data that I don’t know how to find yet.

Easy integrations with ESRI products. Easily consumes ArcGIS Online webmaps.

I've only been using it for a few months so not long enough to form an opinion.

This is a very scalable software for work and asset management. The best part is that it is 100% GIS based. It is also very customizable through XML and JS changes. We have made it our own to what our users require.

The separate map page can be hard to work with. Most of our users prefer to use GIS Search. We have also customized the work order page to include an imbedded map.

This is a great system with embedded GIS. Users run the system for asset management through work order, inspection, service request modules, and etc.

As different organizations have different business work flow, we need customization to fit our business requirement. Cityworks lacks the tool to make customization.