ThermoGrid Erfahrungen

Takes awhile to find out all the benefits it has to offer.

Switching back and forth to complete processes. Remembering to hit save on some pages and not others.

The product is really easy to learn to use

The software has too many bugs. For example I have a lot of issues when I hit in route on the calendar page to notify the customer I’m on the way but the circle just keep spinning and nothing happen. Also notice that thermogrid doesn’t offer uploading videos for customers

Scheduling and tracking capabilities. Generates gross margin.

Complexity. Technicians have a hard time using it with mobile devices.

The way you navigate is easy and has relieved stress from my whole team.
The support has been amazing! Unlike any other company, we have used.
They really try and help and I always speak to the same person right here in the States.

We had one small hick-up (mostly our fault) They could not move fast enough to Help us.
Truly a caring bunch of folks.
NO cons for me

Everything! The software has streamlined our processes which saves us time. The double entry before ThermoGrid was monotonous! We have found the customer service to be just as described from their customer referrals. Change is always hard for anyone, but the benefits outweigh the beginning learning curve. I know our team would not want to go back to our old processes!

We were not as organized as we had hoped to be at the launch of ThermoGrid. We had a bumpy road on our end with providing the proper information to get everything in place, but ThermoGrid's team persevered and got us through many obstacles with great, and reassuring customer service.

The customer service we have received from Thermogrid has been very helpful. [SENSITIVE CONTENT HIDDEN] is very patient, knowledgeable, and very great to work with. Great company!

Thermogrid does require a lot of time to fully learn the tools and is not easy to self-teach.

The customer service by far outweighs any trouble you could run into during setup. They make themselves available to you whenever you need them. The functionality is great for technicians and administration. It helps keep track of revenue, leads passed, and average tickets all from a single reports page.

Setup can be tedious but once you get it right, its well worth it.

I love the initial abilities of the program. So far the staff has been great. Support has been better than average. We will update the review once we have been using this platform in the field for 2-3 months.

A slight difference between sales (What you get) and implementation (what it does). This is understandable and has not changed my mind about using TG yet.

TG offers a lot of benefits that creates streamlined consistency in dispatching and invoicing within the service schedule. Building a sales or service order is easy and clear for the technician and client.

I would like to see more inventory options in the future.

The system works great for all aspects of our business.

I personally would like to be able to pick a date from the dispatch screen to jump to instead of having to click the over or back button to go to a certain date. Not a big issue just something I would like.

I enjoy the ease of use from scheduling service calls to navigating through it for order estimates / sales estimates. Google maps is great for the guys in the field because when they get their next job they just click on google maps on job details and away they go. Overall the software is pretty easy to use.

I would like to see if I can change call order in manage communications ( Communication Integrations ) so I can change call route in what order I want from my cell phone. Does not auto populate a zip code from entering a towns name.

It has all the features we were looking for and [SENSITIVE CONTENT HIDDEN] has been amazing helping us get set up.

so far nothing we cant find ways to handle

Thermogrid program can be easily used on tablet.

Making documents for thermogrid is sometimes difficult.

The system is very simplistic. It is pretty user friendly and I like that you can upload the photos right to the system and that you don't have to store them on a different device like your tablet or computer.

Different than most dispatching software products that I have used in the past for instance I am not fond of the way calls are added to the technicians and on the board.

How easy it is to use. I'm not computer smart but easy to understand and catch on quickly. Once I've been showed once I got it.

The one thing I least like is I wish it worked better with quickbooks. I feel like I'm doing the same work twice.

Easy to setup and offers lots of customization and reporting options

No option for AIA billing on larger bid / spec projects

Favorite part is ease of use and overall value. Does everything its competitors can do at a much better price.

No spot for a check # in order. Never to think to add it in notes and it is something to have record of for future discrepancy.

[SENSITIVE CONTENT HIDDEN] was a great Trainer.. he was extremely patient and thorough during the entire training process.

Set up is a little tedious, but the end result has been good

Ease of navigating through the system. It is great in the fact that it takes the calls and moves you right through dispatching to the order to the sale to collections.

Hard time with the offline mode at this time. Also do not like the fact that I can not send the homeowner all three (good, better, best) orders to their email at one time.