Hospitable.com Erfahrungen

- Automated Messaging
SmartBnb would be worth it for this feature alone. My entire message flow is automated, and most of the time I don't even send a message during guest's stay. It auto-responds to new bookings, making my response time essentially instant. And it even automatically leaves reviews fo the guests.

- Analytics
I love the suite of analytics that smartbnb uses - and they seem committed to improving them as they go

- Customer service
There is a dedicated facebook group for SmartBnB users, where team members and sometimes the founder himself will respond to guest questions. There is also a chat feature on the website which is always answered promptly.

Pretty much nothing. I love this software, and they're ALWAYS working on fine-tuning and improving it!

Everything! It does what it says for a fair price.

Smartbnb saves me hours of works every single week.
In summary, if you are in the STR business, stop reading reviews and go and get a free trial. You can thank me later ;)

It is excellent software, and it may take you some time to set up (nothing complex or difficult, just time), but once it is up and running, you will be glad you did it.

You gain control by customized responses to inquiries, in YOUR verbiage. Literally everything, I love it all. We are able to grow because of this platform.

Nothing. I'm actually excited to see their new roll outs of new features.

Ease of use, dependable performance, metrics for common KPI's, ease of set up and deployment, and price.

Task rules - less intuitive to understand how they operate and when you would use them.

A complete feature set is being added to regularly with ongoing investment in improving the product for users

Calendar view could be more comprehensive

Easy to use, constant innovation and great features

I would like it to integrate with more sites (like they plan to do with booking.com)

I don’t have all day to work on my rental property. I have a full time job, a young family, and a million other things keeping me busy. Paying for hospitable is hands down how I’ve done so well with my vacation rental - I set it and (mostly) forget it and it makes me look polished, organized, and super responsive with my guests. It saves me so much time and keeps me from making mistakes.

The learning curve. You do need to invest some time understanding all the functionalities on the front end.

The price is also a bit high since I only have one property. I think the price keeps many people from using it.

The automation. I don’t have to lift a finger and my guests receive messages on time.

The fact that I am unable to edit a domain for direct booking and have to delete altogether.

calendar and scheduling, easy to read. !

i don't have any problems with hospitable

I don't really have any good things to say about Hospitable. It has some benefits like talking to the client and having an almost checklist up for things. Knowledge of address was still hard to find. Codes were as well.

I think my least favorite part was trying to access and assess their calendar. All you'd see on a mobile phone was one line with a jumbling of bright green trying to show the dates booked.
Once you got the full calendar open, about 10 minutes of fumbling, it was pretty nice but I'd prefer customized options for colours. Pretty basic layout but laggy and buggy each time I use it. I wouldn't waste my time if you have a mobile phone.

We love the automation of messaging within Airbnb. This automated messaging has allowed us to scale quickly and provide high levels of customer service. The ability to customize and create message templates that are unique to the quest/property is like magic. We also love the financial reporting which we use heavily to track our progress, make strategic decisions and share results with our clients.

Not much. Our only let down about the software is that at the current time it only allows for the integration with HomeAway/VRBO and Airbnb. They focus on the quality (full API connection vs iCal links) of these connections and not quantity which we appreciate.

The price is the best feature about this software. Nothing beats it for the money.

Not the most user friendly. It can take a while for someone who is not very computer savvy to use it.

Smartbnb is a timesaver, peace of mind and a tool I would not want to miss for running our short term rental. Once set up it saves so much time in responding and replying to all booking and reservation requests. It is also such a peace of mind as I don't have to worry to forget to send out confirmations, follow up messages and alike. Customer support is exceptional not only for those moments where you need to figure our of how something works or is set up best but in the difficult times of COVID the team at Smartbnb has repeatedly showed that they do care for their customers! I could not recommend this software and company enough!

Nothing to add here. Of course there's always something that could be added or improved but it is enough to reach out to Smartbnb and you will be heard.

I switched to Hospitable from another channel management software as it had a lot more integrations and especially the Schlage Encode integrations. What I found was even more features that are powerful and make my management and guest communications easier.

It occassionally has a few hiccups working with VRBO.

I feel the best feature is the housekeeping management system built within the software. very easy to use and simple.

The least I like is the booking functionality. While it's easy to use there could be more customization on the booking engine.

Smartbnb safed me hours of works and writing back and fourth. And made it possible for me to grow my STR Business in the first place.

You need to spend a tiny bit of time to able to use the software correctly.

Hospitable is a great app to start with and will make you look professional to your guests. I like the message automations and integrations even having flight info included. I most like the rating that shows if a potential guest is likely to book, or not book.

There are other apps that provide even more features for less than hospitable with similar qualities.

I have tried a few different rental management platforms and after much money and time spent elsewhere I am do thrilled with hospitable. So intuitive! No hours spent trying to make sure listings are uploaded properly. No monstrous learning curve

Waiting for payment processing to be available thru the direct website so I can get rid of the current dinosaur platform I am using. If there was a better client management system so I could customize my database that would be amazing

Reasonable price and it allows you to integrate two of the primary booking platforms (Airbnb & Homeaway) into one system.
Customizable.

It doesn't allow you to integrate Booking.com (yet) but they say it's coming.