Adaptive Compliance Engine (ACE) Erfahrungen

The best feature of ACE is the seamless integration of document control and the quality management system within the tool.

It's clear this tool is new to the market so there will be growing pains associated with that.

The system is highly configurable so processes can be customized in ACE to match your needs and current processes. We actually use the system internally to manage our own training and Quality processes. So, I have been the user in that sense and have always found ACE to be very user friendly.

Some people may not want to set up their configurations and validate them themselves, but PSC Software does offer services to configure and validate these items for your company if that is the case!

An economic option and great for small companies that are implementing an eQMS for the first time. Great for companies that are just looking for an eDMS.

Improvement needed in the more advanced eQMS features that go beyond document control, such as the audit module. Allowance for more customization would be appreciated.

I love that ACE lets me manage my training and quality processes all in one place

I get overwhelmed by all of the configuration options

This QMS feels like a form-based system where users populate information into the blank space. It can be quite easy to use when information required is conspicuously requested. Document links

It is a web-based software with a relatively fast response after clicking 'submit' button.

Takes about 1-2 months (daily usage) to be acquainted with the software.

Specific to QMS and QMS-related activities only.

Some functions, e.g. specific document search can be tricky for new users. It needs guidance from an experienced user. It would be helpful if there is a drop down quick help box instead of going through the Help Section and to find yourself in a big pool of information (which you need to search again).

Drop down menu only shows document ID. Sometimes it is not possible to remember the title of the document which is associated with the document ID. Would be very helpful if the drop down document ID options also shows part of the document title to facilitate selection.

I love the interface, it's minimal, but has a logical progression where every detail I need is quickly accessed.

I would like to see a module that anticipates an asset management deployment, and calibration/PM scheduling requirements. This is all configurable, but that may not be apparent to new administrators where the LMS system and document/project pieces are very apparent.

Ease to use
Dashboards and direct status of each documents and workflows
Cloud based

Configuration is not simple in order to have workflows that are fully GMP. For example many attempts were required to configure a workflow that would prevent an action from being completed before another one was, possibility to change due dates by users, etc. In GMP, this is important and the configuration of ACE is not easy in that sens. Our system is not yet fully GMP in that aspect.

1. All documents related to a product or an item can you added as an attachment.
2. An individual place holder can be linked to a product specifically which will show up on related documents/ links.
3. Ease of moving status of a document.
4. Status of material is visible.

1. Deviation writing should be more elaborate.
2. Root cause analysis and risk assessment /impact analysis requires emphasis.
3. The types of root cause is not identified.
4. Specific place holders/options for root cause is required.
5. Workflows are tedious to read. The work flow progress must be simplified.
6. ACE requires some access levels based on the department.

ACE allowed for customization of each user's dashboard enabling me to display what I most needed to see and easily access it. It also allowed for filtered searching and exporting of results which helped when gathering data across many tests. The forms were easy to fill out and having all of the records electronically accessible was key.

The forms were easy to fill out but difficult to go back and change once submitted. Although this is a pro from a quality assurance standpoint, it was hard when accidents occurred since separate documentation would need to be created to correct the mistake.
The software was occasionally slow.

It’s super easy to learn and use. The search feature gives you easy access to documents being searched. It’s nice to have QC, Micro, validation and engineering documents all in one platform.

I wish we could link all documents related to a specific equipment by simple selecting an equipment number as opposed to individual protocol or document numbers.

I appreciated that easy-to-use interface and the ability to quickly find information I was looking for. ACE does it's job well.

The search function could be improved, possibly with a context algorithm or systematic related keyword search.

Ease of installation, validation and use. Support staff are quick to respond to any requests.

Lots of options, not a fault at all, but requires a good deal of URS development.

The software is intuitive and forgiving. One stop shop for your compliance needs - authoring of sops, training compliance, capas ,etc.

There were no cons from my usage perspective.

ACE is very intuitive and easy to use while still offering all the functionality you need.

If you don’t have a technical background configuring the workflows could take getting used to but it is a very simple UI and easy to learn.

Web-based, so you can access documents from anywhere on any platform. Simple UI that is intuitive and easy to navigate. Highly modular and customizable to your specific business needs. I would strongly recommend this software to any company with GMP operations.

Electronic batch record support was a work in progress when I last interacted with it day-to-day, but that was a minor thing. This is very good software.

It is the most essential product to have when running any kind of industry since it precisely keeps track of your every single process and documents it all so you would just need to focus on running your business!

It could take just a little time to get used to the system which is the case almost everyone new. But other than that I dont see any flaws in it

Easy to navigate. Allowed me to effectively find SOPs and notified me when training was due.

Took some time to learn, but after this initial factor it was a good software program to use.