Legwork Erfahrungen

Text features are very convenient

Could use a more robust library of patient flyers to help drive business to certain procedures

What our office likes most about this software is how user friendly it is. It's super easy to send messages to patients and also the ease of communication for our patients. We also enjoy how fast the customer support is. I haven't had an issue they haven't been able to solve in a timely matter.

No online payments or scheduling options for patients.

Contract-free. Price. Features.

Extremely disappointed that the automated social media posting was taken away. Legwork blames it on Facebook, yet with the elimination of this feature my monthly cost was not reduced. Also, I am frustrated with the web developers constantly trying to "upsell" me on editing time. Most things I have asked them to do should take no more than 15-30 minutes, but they ALWAYS say 2 hours (resulting in additional charges beyond the 1hr included with the monthly fee.) Also, I have had inconsistencies in patient contacts and synchronization with dentrix.

User friendly
Allows us to stay in touch with patients so easily
Love love love the texting feature as well as the gift card referral piece

I'm not a fan of the new formstack replacement product. They truly do not integrate with our dental software so it just seems to add more time to the process.

I never have any problems using Legwork.

I want to be able to see pictures on texts.

I love the texting capabilities, and the ease of confirming appointments with Legwork. The NPS information is also great to have.

Truthfully, sending emails to the projects team was my only issue. Now that they have changed that to where you have one person working on your account with you, I feel the customer service has gotten 10X better.

Legwork seamlessly works with our practice management software and their software appointment reminder system through texting has significantly decreased our no show rate. Our dental practice has recently seen an increase in our online reputation through Legwork's improved review platform. I highly recommend Legwork as an essential component to any dental practice!

I wish the website was a little more customizable.

I like the texting software, and how it integrates with Mango.

I wish we could send photos over text. failed writebacks

Customer service is amazing and the staff is very helpful in all aspects of using the software.

Cost is probably the least attractive feature.

Easy Communications with patients, Marketing and reviews, forms.

I hope they will be able to add the features such as extracting patients with unpending treatment that need to come back.

It automatically confirms appointments which frees up our staff's time!

Nothing, the software works just as advertised.

The price and all of the services that it includes.

The customer service I received when I had a very serious issue.

We love that everything is integrated. We can text, email, and respond to reviews all in one place. Using Legwork's appointment confirmation texts/emails has cut down our time on the phone tremendously.

We had an issue with texts not being sent out when a patient had two appointments in one day. Luckily, Legwork responded quickly when we presented this problem.

Ease of use
Helpful in getting Google reviews
Good customer service

Need more customizable emails to our patients. We have been very happy with our purchase

The dashboard makes everything so easy & once you learn where all the options are parked, its so simple to get an array of tasks done!

Its a little frustrating that there is no MMS option for text messaging.

A lot of great features that help make our job so easy! The fast fill option eliminates the need to make tons of phone calls.

Sometimes it can take a while to get a reply from support.

We love the customer interaction and satisfaction rate of our patients. Legwork has increased the productivity of the practice and made life easier for our staff.

Our only issue with the software was resolved with the tech team and we have no issues at this time.

Very convenient Dashboard that allows you to view all relevant information.

Wish the texting capability could also send and receive photos. Would be beneficial for patients to text photos of insurance cards