Breezeway Erfahrungen

We have nothing but great feedback for Breezeway they are the entire package strong support team, a consistent product, and continually striving to improve and make the product stronger.

We manage over 500 units with Breezeway and have encountered several challenges that are not aligned with the needs of a company handling multi-unit short-term rentals. Unfortunately, the support provided has not met our expectations. Specifically, the manual process for bulk uploads is inefficient, and there is no functionality to adjust pricing by weekdays, resulting in uniform rates across both weekends and weekdays, which is not ideal for dynamic pricing. We would appreciate addressing these issues promptly.

We have had an overwhelmingly positive experience with Breezeway. The entire process, from signing the contract to implementing the system, was incredibly smooth and hassle-free. Within a matter of weeks, we successfully onboarded Breezeway and leveraged its capabilities to support over 300 properties.Impressed by its performance during the trial period, we confidently expanded our usage to encompass 6,000 homes and a workforce of more than 500 individuals. Throughout this scaling process, Breezeway demonstrated exceptional reliability and efficiency, ensuring that there were no delays or shortcomings on their part.Moreover, Breezeway went above and beyond our expectations by offering to translate the app into Danish, our native language. This gesture exemplifies their commitment to providing a personalized and user-friendly experience, catering to the specific needs of our organization.

It's been a very positive experience. Breezeway is very easy to contact with any questions or issues and even a simple "Is it possible to do this?" question.

Since implementing Breezeway we have increased guest satisfaction exponentially when it comes to communication. Prior to Breezeway, our guests would have to make a call, go through the phone tree and wait on hold just to get the WIFI password. We now are able to send "clickable" addresses via text so the guest doesn't have to search through emails to know where they are going. It's provided more accountability for our housekeepers as they are required to photograph BBQ's and fireplaces and other items that sometimes get missed in a cleaning. Breezeway is essential to our operations.

I am very pleased with Breezeway and the team overall. They are always working to get better, and they want to work with us. They know how to take care of customers, and know that operationally, the better the software, the easier it is for us as clients.

Breezeway reached out to me to make this right. They were very understanding of the situation and open to my feedback. They did a great job handling this problem. They told me they will be doing a better job and telling customers that self guided training is available. This is a welcome change and would have made all the difference in my implementation of the software.

My overall experience went very well. I love how it stands out from all of the other apps.

Outstanding. The Breezeway team listens to feedback and takes action. They also communicate changes effectively and are ready and willing to offer assistance when/if needed.

Breezeway is so easy to use and, while extremely robust, if you only utilize one or two features you will still be getting your money's worth. Completely plug in and you'll wonder how you ever did business without it!

We first came into knowledge of Breezeway through a safety presentation they gave on a webcast for Arizonans for Responsible Tourism (AZRT). In contacting Breezeway for this service we were given a fairly persistent presentation on their management software and nothing about the safety component other than they would have someone get back to us. The management software presentation did have its appeal so we went along with while following up on the safety measures we were first presented with. It took many months and many follow ups before we did finally hear from someone in their safety division. He confirmed our suspicion that they were using the safety presentations as a bait-and-switch to sell their management software and because of this, he had been too busy to get in touch with us sooner.Due to the high promises and high appeal of the of the management software, we did eventually sign up and went through extensive hours putting together the information they needed to set us up. Unfortunately their software never worked and was referred to as being buggy. Breezeway continued to charge us and would not let us cancel with out penalty. Essentially they present one company function, admittedly bait-and-switch to another division for software that did not work for us, but aggressively hold to strict cancellation terms along with non-refundable monthly billings; this while we spend a great amount of time and frustration on their non-functional software.

Breezeway has been amazing to work with and with Breezeway we have been able to improve our operations and streamline many tasks. Guest communication has been a big win for us and we have seen our review ratings increase and we can track this to our use of Breezeway.

We began using Breezeway during the Covid Shut Down in Spring of 2020. Breezeway has been instrumental in our growth trajectory helping us take our company from 75 properties to over 400 in three short years. Breezeway is a core part of our tech stack, and we could not have achieved our growth without their support.

We are able to quickly access work orders and communicate with techs, cleaners, and inspectors in an efficient manner. This process makes our day-to-day operations run smoothly. We use the supplies feature to maintain inventory. This helps keep us up to date on needed items. We love having the templates to be able to meet the needs of each individual property.

Amazing customer service team, great product

Management of our owners assets the the teams that support those assets

The experience has been great, as always there are room for improvement but also more time in the system will help our company utilize all features

Organizing housekeeping, maintenance inspections, work flow and guest communciations.

We absolutely love BW! It is a vital part of our business!