PrognoCIS Erfahrungen

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289 Bewertungen
- Branche: Medizinische Praxis
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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- Preis-Leistungs-Verhältnis
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- Weiterempfehlungsquote 10.0 /10
Review of Prognocis EMR
Bewertet am 26.10.2020
Compared to our previous software, this has many advantages with access, reporting, and adjusting...
Compared to our previous software, this has many advantages with access, reporting, and adjusting for tax reporting. There are still some features that have not been implemented yet but look like they will make using Prognocis even better.
Vorteile
Cloud based so accessible from anywhere. I have run reports from Austria! Customized - Bahamas implemented VAT and Prognocis team was able to accomodate. Reports - great for generating historical data and I can choose the fields.
Nachteile
Many descriptions for the same CPT code so too many choices for the doctors - take time to filter through, so I have had to add customized CPT codes for quick finds.
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Adaptable Prognocis EMR
Bewertet am 3.11.2020
Have no comparison in developing software, but did not seem to have difficulty with my IT and the...
Have no comparison in developing software, but did not seem to have difficulty with my IT and the growth of the EMR with my pratice.
Vorteile
Started my medical practice with Prognocis. One of first on east coast in Maryland. Started very small , and have grown the practice several fold. Prognocis has grown with the practice and has evoled with the changes demanded with the electronic medical record industry.
Nachteile
Some changes are hard to make without the technical support of Prognocis. Sometimes with these changes it becomes costly.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
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- Weiterempfehlungsquote 0.0 /10
The worst emr I've used to date
Bewertet am 11.9.2019
It has been poor overall
It has been poor overall
Vorteile
unfortunately it has no features that have performed as I was made to believe and it has nothing that I would find appealing.
Nachteile
1. The handling of clients with issues by supervising staff of Prognocis
2. IT is not knowledgeable of emr, working with staff in India and communication and time of meeting is challenging
3. Expensive regarding time, monthly charges, cost on practicing weekly and coming off emr
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
PrognoCIS Review
Bewertet am 26.10.2020
Overall, my experience has been good.
Overall, my experience has been good.
Vorteile
Single sign on solution
User interface, ease of use.
Billing system ease of use
All MACRA/QPP Updates as well CPT/ICD/HCPCS codes updates are included
Nachteile
I cannot really think of anything at the moment.
- Branche: Medizinische Praxis
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Streamlined, easy to use and comprehensive!
Bewertet am 30.10.2015
Vorteile
The system is easy to use, I can customize myself on the fly and I like the ability to be able to access on my PC, Apple (Mac or IPad at home) or via IPhone App. The clinical flow over to the financial billing side, is a breeze.
After using a few other systems, I saw the designers of PrognoCIS truly understand how a clinical office functions and each time this system has met our changing needs. The support turnaround has been responsive and their knowledge of the product and how it applies to our situations, has always been excellent.
We have been with PrognoCIS since 2007 and have seen them always continue to improve, with excellent program features and more recently, the shifting of their support more towards the US. It is rare to find such sincereity in companies today.
Nachteile
Hard to say anything negative. I know creating good software is never easy and there are always going to be moments of frustration, but they have been far and few between and handled quickly and well.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
More to improve upon
Bewertet am 26.10.2020
PrognoCIS has been working for our small company of 2 providers, but leaves a lot of things...
PrognoCIS has been working for our small company of 2 providers, but leaves a lot of things unfinished.
Vorteile
This software has great report print outs for stats and follow up. Customer Service team is pretty good at customizing a report we'd like to see to tabulate which patients have been referred by which doctor, or which patients have cancelled appointments in the past.
Nachteile
This software needs work on streamlining user-to-user messaging, regarding individual patients. Also needs to have better ability to customize word formatting in the patient report (I.E. HPI and assessment and plan)
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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- Preis-Leistungs-Verhältnis
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Terrible Customer Service and Supprt
Bewertet am 27.11.2017
Highly disappointed! Looking for another EMR system!
Highly disappointed! Looking for another EMR system!
Vorteile
Easy to use when things are going well. Initially customer service was very responsive but as the company grew, quality went down.
Nachteile
-Outage of EMR System for a few minutes a few times a week.
-Significant slowing down of their Server almost every day.
- Issues that are brought to the tech support’s Attention are not followed through and cases not closed efficiently.
- Recent complete outage of the entire system for 24 hours on 11/21/17 (and loss of ALL data billing, encounters, prescriptions, test reports, documents scanned etc) for a period of 48 hours just because they had no recent data back up.
The company made no efforts to contact us before or after the disaster.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
BEWARE: Horrible integration and customer service; Extorting us when we cancelled.
Bewertet am 9.11.2022
Horrible experience from start to finish. The icing on the cake is that they now informed us we...
Horrible experience from start to finish. The icing on the cake is that they now informed us we must pay them 2500.00 to obtain PHI of our patients for retention of the records or they re deleted last day of service (unless we pay the 2500) That's extortion.
Vorteile
Honestly. Nothing. It's been a headache from the start.
Nachteile
Extremely poor implementations. Features promised never materialized including DOT implementation. Using them for billing which was a huge mistake. Once we took over our own billing we realized thousands had incorrectly been billed and/or not followed up on.
- Branche: Medizinische Praxis
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Until this latest update, the system was very good. We were satisfied.
Bewertet am 23.6.2014
Vorteile
At the presentation, it looked simple, straightforward, and user-friendly. Now, after updates, it is much more complicated and bulky. At the beginning, we had one technical support person, who was always available, helpful, and patient, so we really worked as a team. In general, the product is reasonably functional, satisfying our needs.
Nachteile
It requires too many clicks on different pages to complete some steps (eg., the Medications Section on the Face Sheet). There are too many different pages to be completed in general; it takes too much time to finish up a file. We don't have personal tech support person anymore; the ticket system is not that quick or efficient, and sometimes tickets get closed without being solved satisfactorily for us. There are open tickets since 04/14. To get a technical support person now takes much longer, up to two days.
All updates and changes change the system to the worse for users. Checkboxes are spread all over the page or even on different pages; simple and familiar symbols are switched to be more complicated.
On the other hand, when we, as users, asked to change or simplify certain things, we were told that it is impossible, or our requests were sent to the engineers and died there.
The latest update was not presented as a serious and complicated one. Training webinars were not recommended to take before its implementation, so the first week was a nightmare, and the first day was a total failure (with a full schedule!).
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Medical Office Biller
Bewertet am 20.1.2021
Excellent.
Excellent.
Vorteile
Easy to Navigate, ability to move freely from EMR to Billing Feature. I love the Tabular reports which help in troubleshooting when staff has problems, also customer service is great.
Nachteile
Registration, Language Preference should have a drop down instead of looking it up, then having to scroll down the list or type in and then you have to check the language and click Ok. To many steps.
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
Bewertet am 19.9.2012
I was looking with my colleague for and EMR three years ago and wanted a system that was web-based...
I was looking with my colleague for and EMR three years ago and wanted a system that was web-based to allow access from any location and avoid the issues of in office server maintenance. We found at that time Prognocis to be the best system for us.
Since we are a psychiatric practice and there were no specific modules for our specialty in Prognocis, they created the specific templates for us and we use them today. As an added benefit, we have been utilizing the patient portal to help facilitate the collection and documentation of new patient information and follow ups.
Our experience with the Prognocis program has been easy to learn and in general the updates have continued to improve its quality. Its greatest assets continue to be its ease of use, ease of individualizing templates for specific clinical practice needs, and continuous updates to improve and expand its usefulness.
You cannot ask for a better experience with technical support. The issue is not if one needs technical support, but how is it handled. Since technical support is an essential element in any EMR use, the quality of service is a component for long term use. The response has been fast, problems solved in a short time and on rare occasions when it was more complex, sent to the development team for timely resolution. In addition, the availability of training for new and existing staff is very beneficial.
I am not suggesting its a perfect system. If you will use it there will be components that may frustrate you, and you will experience technical glitches, but you always feel there are highly qualified professionals available to provide support, encouragement and solve the problem. I feel I am part of an ever evolving and improving system.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Good system
Bewertet am 21.10.2020
Experience has been good, helps us in our everyday business.
Experience has been good, helps us in our everyday business.
Vorteile
I like that it is user friendly, it is easy to use and has a lot of features.
Nachteile
At times there a glitches in the system and when contacting support it take some time to fix.
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Prognocis oh my
Bewertet am 15.8.2018
Vorteile
System is not to difficult to learn fairly easy to teach .. great staff to learn system with at the beginning
Nachteile
Once they give you to customer service ...forget it .. they barely speak English..they are never open before 10am eastern and takes days to get an answer to question
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
great program, highly recommended
Bewertet am 24.4.2018
although support is hard to understand, they always fix our issue.
although support is hard to understand, they always fix our issue.
Vorteile
It's super easy to learn and it flows well with our work flow. New providers have had no problem learning the system quickly.
Nachteile
honestly my complaint is that technical support is always a person who does not speak english well and super hard to understand
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Administrator
Bewertet am 30.4.2021
I would rate my experience as A+++.
I would rate my experience as A+++.
Vorteile
The software is easy to use, the support staff has been great from day one. The training with [SENSITIVE CONTENT HIDDEN] and her team was great. Being a small business makes thing difficult as is, the support I have received from PrognoCIS has been AMAZING!!!
Nachteile
At this point I don't have a least like. Everyday I learn more using the software and If I have a question they provide (Live person) customer service. I had a question about my bill and received a call from PrognoCIS leadership [SENSITIVE CONTENT HIDDEN] who was extremely professional and was able to answer to my satisfaction.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
PrognoCis
Bewertet am 8.12.2016
Overall on EHR side product is acceptable, with a little bit more work by the Company it could be...
Overall on EHR side product is acceptable, with a little bit more work by the Company it could be easily improved
Vorteile
Ease of use, customizability
Nachteile
Poor for reporting PQRS and MU. My main complaint is the poor aesthetics of the records it generates, this could easily be improved if the company made the effort. Also, the Customer support mostly comes from India, there are time zone issues but more importantly language barriers that are significant. I do not feel their support people "think like doctors" therefore with the language it is hard to get them to understand the problems. I have reached out to their Manager of Customer support with little interest in addressing issues. When I bought the product I have assured all of the customer support was in the US, this is blatantly not true.
- Branche: Medizinische Praxis
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
PrognoCIS EMR
Bewertet am 28.6.2014
Vorteile
it is fairly intuitive, and there are very few pop-up screens. The business is keeping up with Meaningful Use. I like the format of the notes and the face page.
Nachteile
Tech support seems overwhelmed. Some issues just don't get addressed. For example, in Rx, you can auto-populate the pharmacy. Initially, all of our local pharmacies were present, and now we have pharmacies in Florida, Roswell, NM, and Amarillo, TX. So I have quit using that.I have asked for it to be fixed a couple of times, but I just don't think it is a priority.
I don't like how if you type in a med and change it to PRN, all of the data you entered will change. So you have to remember to type in PRN first. If you choose long-term after typing it in, that won't happen
There are times that the system is really slow. It may be a for a few hours or a day. I hope that as the system improves, this will happen less often.
- Branche: Medizinische Praxis
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Overall quite pleased with this product, compared to several others
Bewertet am 12.1.2016
Vorteile
The implementation is excellent. You may not like the syntax of the system at first, but you can edit and alter all you'd like, as well as have custom templates set up. It takes time, but you'll get it right where you want it in time. Having used several other systems, so far, this is better by a huge margin. The support is good, implementation is excellent and it's affordable. When I requested changes to forms it was done immediately. They are very accommodating. Also, the new patient paperwork is electronic so once you save it, it incorporates into the chart note, no more transcribing. It's nice!!! You can customize anything and they are very accommodating. I am also using their RCM billing service (the fee includes the software fee when you're using it, so that's nice) and they've been pretty good so far. A little slow to process claims but overall, good.
Nachteile
The time it takes to get it all the way you want it, but it's worth it. I have hardly needed tech support and it has been adequate but not stellar. That could be improved.
- Branche: Medizinische Praxis
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Good product. Excellent support.
Bewertet am 21.6.2014
Vorteile
PrognoCIS is a good system that is very customizable to your needs. The most important part is their service. Their support has been excellent with explaining their features. They have also been instrumental in ensuring that everything went smoothly and that we were able to get everything setup an running within a month. We use the signature pad and fax out feature very well to create a paperless office. They are very knowledgeable and professional. The EMR, PM, and billing features work well. My biller seems happy as well.
They have excellent support. I have been using it for almost 10 months new. I started using Dragon for the HPI and PLAN since January.
Overall, we are very happy with the product and service. I would definitely recommend.
Nachteile
Too many clicks. But I guess that all EMRs are that way to some extent.
- Branche: Medizinische Praxis
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
EMR and Billing
Bewertet am 17.6.2014
Vorteile
It is customizable once I was trained. I spent weeks getting it just right for us, and it worked well. I also like our installation consultant. She has been great to work with. I also love the ARRA dashboard and feedback when closing an encounter. It makes it easy for the providers to know they have done everything they are supposed to do.
Nachteile
The programmers are hard to get to. They tend to fix things based on a brief description of the need. Often, the communication breaks down, and it doesn't get fixed like we need it. Then we have to start over. I would love it if I could talk to them before they make a fix or change so that I can make sure we are on the same page. Also, the fax capability gives us a lot of trouble. It's hard to know if a fax went through or failed and why.
- Branche: Medizinische Praxis
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Good product
Bewertet am 25.6.2014
Vorteile
As a specialty healthcare provider, we needed a highly-customizable Electronic Medical Records system, and PrognoCIS was able to do this for us. It is also a relatively easy system to use and to train others to use.
Nachteile
It can be challenging to get a response from technical support in a reasonable period of time. It's often at least 24 hours before anyone returns a phone call. If more substantial changes need to be made, such as updating documentation templates, at least 30 days are required to make changes to and implement the new template. Followup after changes are made is often poor. You have to check back with them to see if the changes have been made that you requested, because there is very little proactive communication on their part.
- Branche: Medizinische Praxis
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
My doctors are very happy with PrognoCIS
Bewertet am 16.6.2014
Vorteile
I like PrognoCIS' ability to customize reports and templates. The ability to have our fax interface with PronoCIS is a great feature. We can easily attach a fax to a patient's record and fax out referrals, letters, etc. The electronic prescription works very well and is a terrific feature. Customer support staff is very patient and friendly. The training webinars they offer are very helpful. We feel that PrognoCIS is up-to-date with all the requirements for Meaningful Use and is always thinking of the future.
Nachteile
Communication was somewhat difficult at first due to a language barrier. But PrognoCIS listened to their clients, and this is much improved. PrognoCIS customer support staff has always been very patient and respectful.
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
Bewertet am 21.9.2012
In early 2010, we opened our practice with an EMR/PM system that we believed would work for well...
In early 2010, we opened our practice with an EMR/PM system that we believed would work for well dermatology. After several months effort, we found that the system didn't work as advertised. We researched about a dozen new systems, and selected BizMatic's ProcnoCIS system because it was found to be intuitive, feature rich, and provided an interface that made it possible to migrate patient data into PrognoCIS.
In addition to that, the PrognoCIS project manager assigned to help us get started made adoption a pleasure. We began using the system in August of 2010 and haven't looked back. We were one of the first practices in Central Florida to receive our CMS Meaningful Use incentive in 2011.
I have given numerous testimonials for PrognoCIS because I feel strongly about the product. Their support team has taken care of every request for enhancement or bug fix that we have told them about in a timely fashion.
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
Bewertet am 11.10.2012
I work for Invex Medical Management Solutions. We have partnered with PrognoCIS in May 2012. We...
I work for Invex Medical Management Solutions. We have partnered with PrognoCIS in May 2012. We have implemented one client so far and are looking forward to many more in the future.
The functionality of PrognoCIS far exceeds the capabilities of any other EMR. The customer service is superior with PrognoCIS. If my client has a problem, the staff of PrognoCIS is quick to call our client to get the problem resolved.
During our implementation, we were assigned our own personal implementation specialist named Om Thakur. He has been with us every step of the way. And he continues to answer questions even after the initial implementation was finished. He is patient and is quick to do a Go To Meeting with us to show us how to accomplish a task.
I am very pleased with the support that we have received. I would recommed PrognoCIS to anyone looking for new software.
- Branche: Medizinische Praxis
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Converting from paper to electronic records
Bewertet am 25.6.2014
Vorteile
I really like the customization of the templates/progress notes and procedure notes. It allows for consistency with notes and less room for error versus using a transcription service. It is comforting to know that my assigned client support representative is always available when we need her, but she also lets us know if she is going to be out and who to contact directly in her place. She understand our needs and urgency regarding issue resolution.
Nachteile
I do not like the billing product as much as I do the electronic record portion. Although it's easier for me to evaluate my billing personnel, the system seems a little to cumbersome.