Kandji Erfahrungen

Working with the Kandji team, you can tell they are among the best at Apple device management. The level of effort and care the Kandji team puts into deployment and support is setting a new standard.

Security is a front and center focus of the Kandji product. Effortlessly secure your devices and spend less time worrying about your device security. Great end-user experience to manage or enforce updates.

Kandji has a library of apps, automations and workflows that can save any IT team time by not needing to consistently manage, update apps and scripts. This was a big differentiator for me, working on a small team that spends time on more than just device management.

Recent macOS updates have changed and continue to change the way businesses can manage their macOS devices (looking at you kernel and system extensions). Kandji has the product and team that gives me hope that they can handle any future device management changes Apple may make.

Kandji has taken the time to truly rewrite the underlying engine that is running their MDM and management tools, and it's easy to tell when you're using the tool. Utilizing modern development practices and cloud resources, Kandji is extremely fast at pushing out commands that you send from the dashboard, and the Mac client is fast, reliable, and helps enforce policies even when a computer is offline.

Other management systems that I have used extensively have extremely flaky clients on the computer and require that you do all of the work to make scripts to "self-heal" the client. I have never had to do that with Kandji.

The dashboard is really easy to use and allows you to do some incredibly powerful things with minimal training on Kandji itself.

There are a few minor features that are available in most other MDM's that aren't available in Kandji yet, but for our use cases, they haven't been a very big deal. It is something to be conscious of when looking at the solution, however.

Additionally, in general, I like the "Blueprint" concept of managing devices, but there are some downsides. If we have a computer that needs one application that others don't, for instance, we have to clone the blueprint and move that one computer to a new blueprint. There's no way to apply a setting to only one computer. Then with the additional blueprints, when you want to make a change, you have one more place to remember to do it. I would love if there was a method of applying certain things based on a computer "tag" or something similar to help with one-off situations while still taking advantage of the good parts of blueprint based templates.

Like the automatic patching features, but the ability to enforce updates sooner, such as immediately when it comes to security patches would be great.

Cannot deploy specific software for 1-10 users without having to create an entire new blueprint and this can get out of control very quickly.

The setup of Kandji with G Suite defies belief when it comes to ease of use. Importing users took literally seconds with about 220 users. Setting up the Apple MDM certificates with Business Manager is about a few minutes (only limited by internet speed) but the true magic comes in when creating ones first Blueprint. And this is where one grasps the potential of the product as nothing can beat the UI, the speed and the simplicity. I had it up and running so quickly I thought I had forgotten something. This can be handled by first level employees with almost zero experience in the MDM arena. If they can use iTunes, they can use Kandji.

There honestly is nothing I like least. I am looking forward for them to have an admin client for iOS but again, the website works so well in Safari, it’s not really required.

1) It was very easy to learn how to use Kandji, as an admin. Our team was familiar with Macs as admins, but we had never used an MDM before - and every MDM we read about seemed complex and focused on companies with a big full-time IT staff. When we started with Kandji, we was able to get our first profile running and deployed in less than an hour. It's been very easy to make custom profiles, get connected to Apple business, and roll out across our fleet of Mac laptops.

2) The support has been outstanding. Both by chat and videoconference, all of our questions from the mundane to the obscure have been answered quickly and clearly. Very friendly people, and very committed to getting to the bottom of any issue.

For clarity, we have not used Kandji yet for mobile devices or user-owned devices.

When we launched, there was not a way to enforce installation of certain non-App-store apps (e.g., Chrome, Google File Stream). Kandji has now released a way to ensure those apps are installed, which is helpful.

At times, configuration of the blueprints can be confusing. Certain topics are grouped together because that's the way Apple groups them, and it's non-intuitive to more everyday users. Kandji help has always clarified these issues promptly.

The Kandji Team has made it incredibly easy to learn about, test, and deploy a complete MDM solution for Apple products. My absolute favorite part is the immense support that they provide in the form of their Knowledge Base support articles, and their amazing Live Chat support.

As if setting up Kandji wasn't easy already, when you do need a resource, their knowledge base is impeccable and easy to navigate through to find answers. And on the rare occasion that I couldn't find a support article, I was able to chat with a support person via Live Chat right away.

It all just seemed too good to be true, but it was in fact true all along. Kandji is here to deliver.

I honestly have not experienced a downside to Kandji, or at least as of yet. This is one of the primary reasons why I love the platform/solution so much and have even recommended it to my other friends who also work in the IT industry as environment administrators for Mac fleets.

If I had to nitpick something, it would be that they don't offer their amazing solution and platform for Windows computers. Hopefully one day Kandji can revamp and breathe life into Windows MDM as they did in the Apple Devices space.

Kandji had a super easy learning curve, and with a few steps, you can achieve a very secure and robust device configuration. We like most the user-friendly interface and the immediate response time on support tickets. We are also using Kandji passport, which allows us to use Okta for laptop logins and have easy access to secure authentication policies.

The price point is a bit high compared with other systems.

Kandji has an incredibly user-friendly interface that I absolutely love. It makes pushing updates seamless and allowed my org to quickly regain control of all of its unenrolled devices.Review collected by and hosted on G2.com.

I do wish that Kandji would allow for an easier solution to be able to provide remote support to our users rather than having to go through zoom. Otherwise 10/10 would recommendReview collected by and hosted on G2.com.

With Kandji, you get 99% of what Jamf does out of the box with a far more intuitive interface and setup time to get 100% deployed can be a day or less compared to Jamf's two weeks.

Jamf doesn't get it, they're slow to evolve, their UI is stuck on the same thing since 2012. Also Jamf has a chip on their shoulder. Their pricing is rediculous.

Kandji is what Jamf should have been. They do it better, faster, cheaper, easier.

The problems I'm solving are the ones that Kandji is designed for, Apple MDM. It gets the job done without me having to continually work within the application

This software is many things, including beautiful in design and UI, super intuitive and easy to use, fully customizable, and not fraught with the sort of errors we had seen in other software we used for our MDM needs.

The only thing I've ever taken issue with as far as Kandji's options/features is concerned is missing payloads in the Library from new software releases. However, the plus here is that there are feedback and suggestion options, and the team is very quick to get on any support requests. The thing about the pricing that I am not wholly pleased with is the fact that up to a certain amount of users, we were billed by the 100, even if we only needed a handful of licenses over a specific multiple of 100.

The onboarding and migration process, the support, and the reliability has been great with Kandji.

If you are based in EMEA, make sure to get started on an EMEA tenant from the start.

I love how easy it is to implement and administer the application. You do not need to be certified in the product in order to stand this MDM solution up.

There is no native environment wide reporting capabilities. It would be great if I could search whether or not a particular application is installed on any of my company's devices or know which devices are running an older version of macOS all in one place where this information may be queried.

-Very easy to deploy
-Packed features for the price
-Very affordable way to get started in MDM for compliance, organization & management
-Great customer service
-Lots of things are already automated for you, no custom code needed
-Still have the ability to create custom automation if you please

-Still a developing software in the making
-Doesn't have as much features as other MDM solutions out there, but this is a great starter and price point
-Would like to see more control options in the future

The prompt support and giving the best solution for the admin make the work easier and more appropriate. Also in the time of any kind of trouble we got the best solution.

some features are still need to be updated, I guess it takes a while to update, so no complaints about it

Pros:
The tool fits our organization well. Once we got used to the Apple Device Manager Integration and how blueprints worked, we quickly made good progress through our list of requirements.

Cons:
Support was an issue at first, which slowed us down- mainly as we are in the UK. However, they have since increased their support model to cover more hours. It's a shame Kandji didn't quite align with our SSO requirements. However, there are good things on the roadmap we are looking forward to seeing.

Ease of use. Real-time technical support.

There are still some features we are getting the hang of. Not necessarily a con but there are many options available in many different areas to configure. Making more apps available could also be appreciated.

Once you've got your blueprints set up, adding new devices to your fleet becomes a matter of minutes. The combination of standard apps and self-serviced apps makes it very easy to have a blueprint that's sufficient for everyone.

If you're working with a lot of different blueprints it can become a bit convoluted and hard to check at first glance if everything is added etc. A few more reporting options would solve this.

What I like most about Kandji is that it is easy to use and easy to understand - even though I’m pretty technically savvy, it’s verrry barebones and gets the job done. However, if you need complexity - the options do exist.

I wish there were better tracking options that could integrate with FindMy or something.

Kandji is really easy to use and get used to. The platform is not too busy and it did not take me too much time to understand it. The features are easy to use as well and the update enforcement is both working as it should and easy to implement. For us, it was easy to implement the macbooks and, for most part, I did not run into any problems.

Integrating iPhones was extremely hard to figure out and I am still not sure I am following the easiest one, so this could be improved a lot. Also worth mentioning, macOS update enforcement sometimes takes a lot of time to work, IF done through self service. If the update is implemented through settings, it takes normal amount of time.

Easy user interface allows me to manage rollouts and updates at the enterprise level easily. Works well with all the software we use. Self service tool eliminates a lot of individual support requests.

Forced a Zoom update once in the middle of an All Hands I was presenting. Small disruption but I wish I could have avoided it.

The automation when ordering a new Mac and the way that we can set up updates for macOS and applications automatically.

Alerts can be overwhelming and no way to mute them or a way that we can acknowledge them.

Simple interface. Easy deployment. Light resource load.

I would like to see management of a broader range of devices such as iPhones and iPads.

User interface is very easy to navigate and the customer support is stellar.

I wish Kandji had remote access - right now in order for me to see a user's screen to help them troubleshoot, we have to get on a Zoom call and I have to request remote access that way

Simple to deploy onto our macbooks and ipads that we own

There were no cons to using Kandji. It exceeded our needs.

The user interface is cleaned and separated well

I do not like how the sort function only works for the page you are on and not the whole area.