ProProfs Help Desk Erfahrungen

ProProfs is a perfect customer help desk software. I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support. Support agents' performance record makes it unique.

I don’t find enough integrations. Hopefully, they will bring more integrations in the near future. But overall, it’s a complete customer help desk system.

It's very easy to use and has great customer support!

I wish the deployment would be upgraded for ios users.

What really did put me into action to invest in a product like ProProfs Help Desk is the Child Ticket feature. Really this feature is amazing. The tickets we get can be assigned to the internal teams till the time the issue gets resolved. They can reply back on their child tickets and the same reply my agents can send to the customer across. And the best part is, this feature has its own reports section. All the more reason for us to like the product. Now we know which team delayed the request and why did that happen in the first place.

This is a tough question. I feel that someone who needs the tool for greater use can identify this better. So far our experience has been nothing less than delightful.

I like how it has made our customer support agents more proactive. We’ve not missed out on single sales for our business. If anything, it even has helped us stay on track and avoid missing out on the deadlines too.

Would appreciate it if the company could roll out the mobile app for this tool. Also, CRM integrations are missing.

Previously, we had a hard time keeping track of crucial data and everything was haywire. The best part about this software is that it offers great insights into our performance, both at an individual as well as team level. Our service manager can easily track the tickets resolved by an agent and also view rated tickets.

There has not been any major issue worth mentioning. Let's see how things unfold.

The tool is so simple to use and at the same time, it is fast. That means we’ve got the perfect combination in place and that too at pocket-friendly rates. My team especially is a huge fan of the notes feature. It allows them to leave notes for one another and keep others updated about the progress of the support request and how to deal with the customer.

Nothing so far. It fits my needs and the expectations of my support team members. Everything looks good

I loved how user-friendly this software is. I can manage all my customer tickets easily using a shared inbox. At first, I thought a shared inbox would be really confusing, but after using ProProfs Help Desk, I was proved wrong! It is so easy and I can organize, prioritize my tickets to resolve them instantly. Great tool!

What i would love to see in the future versions is social media integration. I can manage all my channels but not social media and this makes it a little difficult to cater to customer requests received from social media.