HaloITSM Erfahrungen

It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.

With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.

- Ease of use.
- Check users and agent details in the same page
- Real time notifications
- Asset management
- Integrated KB
- Launch chat or email with the user.

Reporting / Analytics could be better for the agent. At the moment, we have to ask our Halo administrator.

The ease of implementation, and the telephone support

Nothing particular. We don't use all of the features we could, which can be frustrating

The ability to easily pullout reports even when they is alot data to export

Nethelpdesk software one cannot be able to randomly search a ticket using key words that were used by the client when logging in the site

Web-based. 3CX phone integration, SCCM integration for Asset tracking. Very customisable and new features being added regularly. A nice dashboard that shows help desk stats. A LOT cheaper than competitors for a far superior product.

Can be a little tricky to configure. We opted to get NHD to setup and configure it for us, well worth the extra money.

As part of trying to bring our IT service desk forward we decided the first step should be to find a new ticketing system that suited our needs.

After a lot of research, we decided on NetHelpDesk. The package they provided for our on-premise installation was comprehensive and impressively integrated with our existing technologies. There were certain integrations which we required that NetHelpDesk did not support out of the box, but they quickly developed a package that was perfect for our needs and now is a crucial part of the working system.

NetHelpDesk has increased our efficiency as a Service Desk exponentially and allowed us to streamline our process with regards to incident management creating a better relationship with our users. Thanks to NetHelpDesk the time to log a single phone call has gone from around 5 minutes down to roughly 30 seconds! We now log roughly 11,000 tickets a month with ease!

Our agents find the NetHelpDesk system easier, faster and more intuitive than the solution we previously used.

Excellent onboarding process, and access to an excellent support that really ensure we where able to launch the service desk with ease and continue to add new features to our users as adoption increases. there are new features regularly added to the system too. The Licensing model is plan simple and fair, you get access to everything per agent account ... no bolt on or upgrades need so active more modules as you mature

Asset Management is a relatively basic however integrates well with other modules, I would say I am comparing to dedicated Asset Management products

Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries.
Automatically logs tickets direct from email.
All contact with the customer can be done direct from the ticket meaning there's a full audit trail throughout the life cycle of the ticket.
Easy to allocate and re-allocate tickets to different teams and staff.
Great reporting functionality.

The technicians stats don't update immediately when you access the stats function - you have to wait a few minutes. It would be good if these refreshed on access.

Easy to navigate through menus. Quick and responsive. Excellent customer support.

Occasionally some reporting and features would break after scheduled updates to the platform.

Where do I start? We used to have several systems handling the different parts of the business, with NetHelpDesk we were able to bring that all under one system and save money in the process. The system is powerful, easy and incredibly customisable! We went through a evaluation process with a good number of servicedesks, and we simply stopped when we reached NetHelpDesk as it was by far and away the best available. It's totally changed the way we work, NetHelpDesk is probably the best-kept secret in the ITSM world. I literally couldn't reccomend it more...

Because you get so much functionality with the software, it can take a while to integrate. But we just used the consultancy services they offer to do the set up for us!

We had to make a quick switch from our old help desk software to Halo. When we looked at the functionality that we needed in Halo nothing was an issue. It was quick and easy to set up and the transition was trouble free

When setting up multiple parent and child actions there is no easy way to see how the actions are linked or may be dependent on each other. This has been submitted as a feature request and I believe will be changed in the future

Lots of options to configure the tool easily by non-technical people. Easy for us to maintain without recourse to developers.

Doesn't do everything that we want, but that list is very small and we have the option for dev if we wish

Ease of use, Constantly evolving ITIL compliant service desk. Stable platform. Recently moved to the web interface and all the team are finding it extremely intuitive to work with.

Very little, other than limited native integration with other products that we utilise.

- efficient incident management- nice custom integrations - asset management is easy to use - automation and reporting were proving to be very helpful for our team

We do not have any cons but would like to see what future updates they make to the system going forward.

Su gran catalogo de caracteristicas y funciones brindan una experiencia sin igual.

Teniendo en cuenta la gran cantidad de herramientas no he encontrado defecto alguno.

Su personalizacion, facilidad de uso y demas dan una experiencia inolvidable.

No tengo quejas, me gusta mucho esta aplicacion.