RXNT Erfahrungen

Excellent customer service, easy to use, comprehensive EHR, staff is responsive to individual needs or difficulties. This company was out in the forefront in the e-prescribing climate. Have been e-prescribing controls lightyears before this was available to majority of physicians in my area because of RxNT's foresight. Truly cutting edge in this very important area of my practice.

Minor issues which company addresses and attempts to improve over time to improve over time.

The ease of use and the ability to work within the system without having to move from a lot of different screens. Your support staff is awesome and incredibly knowledgeable, I really appreciate that

1. I think the billing processes are overall good but there is a lag time in processing as the day goes on.
2. posting payments has been slower lately.
3. need to indicate in the EHR what office you are in on the header.
4. please add the date of birth next to the patient on all screens.
5. Customized preferences do not always save as defaults, you have to keep selecting them. An example is the insurance payments screen. The payment amounts are way to the left and I have a customized view and select default but it never saves. When I go back into the screen it has reset.
6. Custom preferences are sometimes overwritten or do not save
7. In billing, if I save a claim from a different location other claims after it also default to that location.
8. Custom reports are difficult to create and are not as easy to create as they should be. Also, the options needed for custom reporting are not always available

RxNT basic functions are easy to use for the most part, platform to make patients appointments is good, electronic prescriptions are sent to pharmacies mostly effortlessly, although you have to be watchful for electronic prescription errors that will show later.

CUSTOMER SERVICE and TROUBLESHOOTING, even pre COVID-19 they are terrible. Lines 99% busy, long waiting, often instructed to leave a message.
When RxNT was promoted to my practice, a selling point was excellent after hours emergency support and troubleshooting capacity; it has been 99.99% ABSENT. I have called at 5:30 pm for an emergency leaving full details of problem, a call comes until next day, nothing solved plus a nonsense explanation of why not.
After more than 50 calls during and after their normal hours for troubleshoot electronic prescribing, NOTHING solved; eg., RxNT medication “History” for several patients shows “no record found”. It is so vital for patients and our safety to be able to see meds whole picture, all meds prescribed by other physicians, for compliance did my patient picked up meds at pharmacy?, other physicians info and prescribed meds, reconciling, avoiding Tx duplication, Coordinating care and avoiding prescribing medication with potentially lethal drug to drug interactions with meds from other prescribers, right?, but for months we are told “going to be fixed soon; it’s Surescripts issue not ours; YOU need to contact them”, is because there is no Hx for this patient”. RxNT FAILS in this area
If you are in Chicago, do not even think calling after 3:30 pm, “no one is available”, RxNT closes at 5 pm E.T. Price quoted and contracting are unreliable. Full suite with all perks advertised as $150/mo, not true in my experience.

Works good when it does. Real issues arise when it stops working as it is designed and you need help to get it back up and running in a timely fashion

I experienced a bug in the system over a holiday weekend starting at 2 pm Friday afternoon until MOnday Moring. I was hindering in prescribing palliative meds for dying patients all weekend long. Absolutely no response from tech support during this time. When they finally responded via e-mail 72 hours later, they sent me videos that did not address my issues and closed my case. For a service that is vital to medical practice that operates 24/7, I expect competent tech support that I can access 24 7.

For the most part all the modules work well together and makes it easy to find information between the modules.

Reports and queries could have more options to choose from. I would also like to see the ability to show the insurance care in the billing module so that certain insurances could be billed out together by grouping them instead of opening up each one individually. Would also like the ability to change or delete the Park Encounters grouping names. Encounters from the EHR should not be allowed to be released when still in Draft form. Dx codes from the Encounter should all pull over to the claim. System should warn when a duplicate encounter is created in the EHR and the billing, or if a patient cancelled or rescheduled appointment, a claim should not be allowed to be created.

The prescribing software is the best I've ever used. The prescribing software is easy to use and very efficient. During the early stages when electronic prescribing became a requirement in my state, my sales representative, Kelsey was instrumental in resolving problems with my token. When my token was not working,, Kelsey quickly made arrangements for another token to be mailed to me. She made sure the process was seamless. Kelsey has always made herself available to answer my questions without having to play phone tag which is what I experienced with other problems vendors.

I wish the manual for the medical records portion was more detailed. I am still struggling with finding the time to schedule a tutorial but am so satisfied with the prescribing software that I am determined to schedule a tutorial so I can begin using it fit all of my patients. .

Very user friendly. Easy to navigate. Keeps important information in one place.

Updates can be a bit difficult to manage at first there are rarely instructions or directions with the new updates it’s a trial and error.

The ease of charting and writing prescriptions

The chart notes aren’t available on the mobile app

Cost for available services / features is great. Prescribing app is FANTASTIC - can send refills or new prescriptions easily from phone, and also see any signed notes if you have questions to consult before prescribing.

Notes - many drop downs, and hard to scroll between drop downs, rather than being broken up into sections on side bar that you can easily click through.

The layout is OK at best and is modifiable but that takes time.

The list is too long. There are endless glitches, it is web-based and incredibly slow. Whenever you're using/working don't worry, NO help will be available.

I like that the program is cloud based and can log in from anywhere.

Misled into thinking RxNT would transfer our existing patient information and health history. After we signed on, we were told it would be an additional $3k. Our compounded scripts aren't being received by other pharmacies. Live chat stopped working for us after the first few weeks. We kept receiving "too busy try again later" notices. Our prescription issue still isn't resolved and have been waiting for [SENSITIVE CONTENT HIDDEN] to respond/solve via email for over a month. We are basically overpaying for e-script service because we cant successfully use the other functions.

The price of the software is better than most, but you get what you pay for.

The fact that you don't know if it going to work properly when you 'try" to log in. When they update something, 2-5 other things don't work properly.

Should - in theory - be easy to use, however, there are many flow problems and steps that make it not entirely user-friendly. It's a glorified Cloud storage solution.

Do not expect your needs to be met efficiently or any problems addressed quickly. Customer support has - by far - been an arduous experience using this product. The faxing system is frequently broken or down, thus crippling practice flow. No care on the part of the support team, still has not been resolved in over a month, leading my practice to find another solution for faxing chart records - as we can no longer fax directly from the patient chart. Support does not reply and does not send updates as to when we might expect a resolution, thus leaving the problem in limbo.

On a day to day basis, the EHR, scheduling and e-prescribing functions work well.

A lot of the features are buggy, especially soon after they're rolled out. While most of the system is intuitive to use, some of it is clunky. It also has slowed down considerably over the years as new features were added. It's annoying that it now takes a couple of seconds to get results from a patient search or switch to a different part of the system. My biggest complaints are that the patient portal is unusable and that I still can't have multiple charts open at once or I lose data (despite being told last year that this problem was resolved). The latter point really slows me down.

Easy to use, available for mobile use--helps with after hour requests.

I cannot get the technical department to contact me. The font in the software is too large and I am unable to see a full prescription in the panels for Pending and Pending Requests from the Pharmacy. They are now telling me I need to contact an IT person because changing the font under settings in my computer does not affect the font in RxNT!!!

Need more reasons for voiding a prescription--the ones given sound like the patient is at fault which is often not the case.

Way too easy to have two profiles for one patient (when a pharmacy sends in a request vs. when we enter the patient) over a minute discrepancy--i.e., one has listed the home phone and the other has listed the cell phone, but address, name, and birthdate are all the same. Trying to figure out the discrepancy and getting the two files merged is sometimes impossible!

Mostly fine.

When I look at "CURRENT MEDS" it shows the date when a **Pharmacy asked me for a refill** as being the last date date a prescription was "written," instead of the ACTUAL last date I wrote one. This is very confusing, as I do not respond to these pharmacy requests 99% of the time. Patients must come into the office to get refills. When they call asking for refills, these misleading dates make things more difficult to figure out, as I try to see when they should run out of their prescription and by which date they need to schedule followup. Very frustrating but my only real complaint.

CLAIM SENDING OPTION IS SIMPLE. E SCRIPTS WORK WELL.
The DASHBOARD is a convenient feature that we find helpful .

Too much time wasted with extra clicks. Inability to create simple custom reports. Many of the PM reports are useless and require much added time to create something that is useful. Once created, system is unable to save the template for future use as other programs do.
Lack of available , useful information on the schedule screen leads to more multiple clicks for simple items such as copays.
Constant browser spinning, constant re-sign ins from screen to screen. Overload of of system errors bog down production.
Although this product has potential, it is still in it's infancy in terms of being useful. Spell check would help improve the professional look as well. Staff is often unavailable immediately for help.

Ease of use, the program s very easy to use and navigate between tabs.
Customer service is always personalized to our particular needs.

Functionality and easy to use, willingness of customer service to assist and solve issues that arise. Everyone we have had the pleasure of speaking too is always very pleasant and willing to assist with whatever issue we may have.

Easy to use
Remembers the medications that you use most commonly
Keeps track previously prescribed medications for each patient
Can be used on Windows, Mac, iPhone, iPad, and Android cellphone
Best ePrescribing software that I’ve used

Need sufficient memory on a desktop to run smoothly

I've used a variety of EHR for 30 years and there are some terrible programs out there, not this one.
It seems to cover our basic needs from surgeons to therapists. That makes the data fairly seemless.

Scheduler: First the appointments are not color coded. I can't glance at the schedule and see when I have a new patient, I have to read every appointment.
There's another window to fill out when you schedule an appointment, this is clunky and not needed.
It takes multiple steps to schedule a patient, I can't drag times around easily.

RXNY is so easy to use. I can send of a script in no time and not miss time with family after hours or slow down my day to day work. Easy to access time I last sent in script for patient. I am so thankful for RXNT

Would like to be able to customize especially for pumps that require a different drug concentration than what is listed

It is easy to set up, the installation staff are knowledgeable and competent. I can call this up in the office, at home, or on the phone to prescribe and renew prescriptions

Some features are not quite as intuitive as one might like. Took a little while to figure out how to do certain tasks. Now, it flows flawlessly

Software is intuitive and user friendly.

I would like to have feature which will inform pharmacy that medication was stopped. Possibly I am not aware of the correct way ( or existing way) of doing it.

Ease of use

The recent changes made to the program. In the past I could easily change from the screen with the Rx's I had just sent back to my Encounters screen. I always enter all Rx's I am sending in Encounters as well as having them in the recent Rx's sent. I was able to see both screens at the same time and even scroll down to Rx's sent in past months while keeping my Encounter on the same screen. Now I must write by hand the Rx's I've just sent in in order to also record them in the Encounter section. Why did someone spoil a good thing??

Use of the electronic prescriptions gives security on the HIPAA and consistent adherence on the patients medication current and previous records.

have not use the EHR part of the program to date.