ECP Erfahrungen

Thank you for this review. We greatly appreciate your feedback and are thrilled to hear that our system excels in client care and ease of use. We designed ECP to be intuitive to the user and are happy that you have found it easy and fun to use! Our team is dedicated to understanding the long-term care industry, and we're glad to know that their familiarity shines through in our system. There is certainly a lot of different language used in the industry, which is why we want to make sure to use the most universally accepted terms so all of our users can understand it! We appreciate your feedback, Steve.

Thank you for this review, Elizabeth! We are so glad you found ECP to be user friendly along with improving your med passes. Getting up and running with a new software is never an easy task so we appreciate your feedback and please know our support team is available to help when needed!

Thanks for the review! We're happy to hear that you find ECP easy to use for charting ADL's and tracking. With 24/7 access to the ECP support team, plus resources including training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. Thanks again for leaving a review, and of course, please reach out if you have any questions.

Thank you for this review, Mandi. We are happy to hear you find our software to be user friendly and that it helps with oversight into med passes. We take pride in our quick and helpful customer service team so we are glad that has been your experience as well! We have on demand training available such as ECP University and our knowledge base if you are ever in need of it. We appreciate your opinions and feedback as we are always looking on how to improve our software.

Thank you for this review, Kelly. We are so happy to hear you have been enjoying ECP! We value your feedback in regard to training as we want to make sure we can continuously improve our customer experience. We have a dedicated support team that is always available to you along with ECP University and an online knowledge base. I encourage you to continue the use of ECP's resources along with our new webinar series!

Cynthia,

Thank you for taking the time to leave your review. It's great to hear that ECP has been easy for your staff to use for documentation purposes. We also love to hear that you find ECP wonderful for both internal and external audits.

Our team has worked hard to create templates that incorporate essential reports and forms for each state and license type. If you'd like to integrate a form into ECP that is specific to your community, our team would be happy to assist with this process. A representative will be in contact with you shortly to discuss this further. Thanks again for your support!

Hi Kyle,

Thank you for taking the time to leave such a thoughtful review. We understand that learning a new program can be challenging, especially when users do not have a technical background. That is why our team works hard to provide a user-friendly program that anyone feels comfortable using.

We are thrilled to hear that your experience transitioning from paper records has been successful and that the program has improved communication, efficient charting, and compliance for your team. This continues to confirm that the communities using ECP are able to provide the best care possible.

We are excited to let you know that we do, in fact, have a calendar view feature. Someone from our support team will be reaching out to assist with creating an appointment schedule that suits your needs. Thanks again!

Lori, thank you for your kind words. We love to hear how helpful ECP is, not only for you as an administrator, but also for the rest of your team.

With our pharmacy interface, your pharmacy is sending exact medications directly to ECP. Incorporating these essential details on the med pass generates proper medication administration in a simple, yet effective way.

Even without a technical background, every user can provide accurate and thorough charting with just a couple of clicks. This immediate charting creates instant documentation for improved oversight and reporting. Thanks for continuing to support ECP after all these years.

Hi Chekeshia,

Thank you for your feedback. It is so nice to hear that you find ECP user-friendly and that it's been easy for you to navigate through.

It's also great to hear that you've had a positive experience with our customer support team as questions arise. Our knowledgeable team takes a hands-on approach to ensure that we can provide the assistance that you need.

We are continuously reevaluating our processes and working towards improvements to provide the best possible experience for our users. If you have a suggestion that you feel would be beneficial to ECP, please reach out to our customer support team to discuss further. Thanks again!

Thank you so much for your kind review, Andrea! We are thrilled to hear of your positive experience switching from paper records and that ECP is helping your team stay organized.

We understand that each community is unique and has specific requirements. This is why we offer various templates tailored to different states and license types. If you'd like to learn more about our pre-built care plans and state templates, our Senior Compliance Specialist, Nicole, would be happy to assist.

In addition, our support team is always available to ensure that your account accommodates all your needs. Please do not hesitate to reach out when needed. Your company's success and satisfaction are very important to us. Thanks again for choosing ECP!

Kathleen,

We're sorry to hear that you do not feel as prepared as you would like to be after your training. We understand learning new software can be overwhelming and want you to feel comfortable with our system. I've reached out to your customer success manager and they will be in contact with you to see how they can improve your ECP experience. Also, our dedicated support team is always available to you, along with ECP University and our new online Knowledge Base. With the support of our team and helpful tools, we know you will be navigating ECP with ease in no time!

Hi Wendy,

Thanks so much for leaving your review. We love to hear that ECP has simplified your processes while improving overall efficiency and reducing errors. This is exactly what we strive for with our clients.

If you have a suggestion that you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. We evaluate and consider all suggestions that may impact the features for future releases. Thanks again for your input!

Hi Damon,

Thank you for your thoughtful review. We love to hear that ECP has been a cost-efficient resource that has made charting easier for your team, and is helping you remain compliant.

We evaluate and consider all suggestions that may impact the features for future releases. If you ever have a suggestion that you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!

Hi Heather,

Thank you for taking the time to leave your review. We are happy to hear that you find charting tasks in ECP easy and effective. Our user-friendly design gives a simple, yet comprehensive overview of each shift, so staff can complete their duties efficiently. It's support from people like you that have helped us become a top-rated software in the Assisted Living industry. Thanks again for choosing ECP!

Hi Traci,

Thank for you the review! We love to hear that ECP has improved the efficiency of tracking care and charting for your team. Transitioning from paper is another huge milestone that we are thrilled to be a part of.

We are continuously improving ECP and are happy to hear that our product development team has been receptive to your suggestions. We'll continue to prioritize improvements to ECP based on our customer's feedback. Thanks again for your input!

Thank you for your honest review, Sara. We are thrilled to hear that you find ECP easy to use and you enjoy the layout of the program. Feedback like yours helps us grow and progress as we strive to provide the best possible user experience.

If any questions or concerns arise as you are using the program, please do not hesitate to reach out to our customer support team which is available at any time to assist. Your satisfaction is our top priority. Thanks again!

Hi Angela,

Thank you for your kind review. We love to hear that you find the software easy to use and convenient for your staff. We understand the complexity and challenges of the industry. It's our goal to be a resource that not only makes your daily routine easier but also improves the lives of the people you care for. This is one of the reasons why we are a leading Assisted Living software. Thanks again for your support and for choosing ECP!

Hi Joe,

Thank you for taking the time to leave your review. Users tell us all the time how easy ECP is to use, and we are glad that your experience is no different. We also appreciate hearing how ECP has improved your record-keeping. We've worked hard to provide the tools that simplify this process, while still generating accurate and thorough records.

Security is a top priority for us at ECP, which is why we require users to log out when finished using the program. We are always open to hearing suggestions that may be beneficial for all users. If you have a suggestion you feel would improve ECP, we encourage you to reach out to our customer support team for further discussion. Thanks again!

Hi Gina,

thank you for your thoughtful review. We are happy to hear that you find the software easy to use. We take pride in establishing a user-friendly interface that is accessible to any user, regardless of their technical background. Though switching to a new program may seem daunting, our implementation team uses a personalized approach to really understand the needs of your company and guide you through a successful launch. If a question arises at any time, before or after going live with ECP, our support team is readily available to answer your questions and ensure that your needs are met. Your satisfaction is important to us so do not hesitate to reach out in the future if you need further assistance. Thanks again!

Thank you for taking the time to leave a review. We're glad to hear that you've had a positive experience with our customer support team!

ECP's user-friendly design makes it easy for anyone to use and allows effortless onboarding of new staff, whether they have a background in technology or not.

We are continuously improving ECP and are happy to hear that our product development team has been receptive to your suggestions. We'll continue to prioritize improvements to ECP based on our customer's feedback.

Thank you for taking the time to leave a review. We have a long and vast history with pharmacies operating on Framework. Our real-time, hands-off interface makes it easy to automatically send medication & resident updates from your pharmacy's system. We can even send refill requests directly back to your system, or via fax if that's what you prefer.

We were happy to hear that our support team could reach out and assist with any questions your staff had and that there are no longer any issues that need to be addressed.

Our experienced support team is available 24/7. We also provide webinars frequently throughout the year. Prefer a self-directed approach? Visit ECP University to access help files and videos.