Cisco Unified Communications Manager Erfahrungen

Number 1 - Cisco. - Inherited this phone system about 4 years ago. Self taught how to use and configure. Have since installed 4 more systems for other customers - feature rich - must have extensive Cisco knowledge.

Must have extensive Cisco knowledge. Classes, trainings and certifications recommended. This is not an easy system to learn or implement, and there are many many variables

Voice quality is really impressive through the VPN connectivity.
We can also use ip-phone application on desktop/laptop and use as a soft phone.

While using soft phone, application got stuck if we switch headphones.

The thing I like most about this software is a combination of the full feature set and the high quality of support from manufacturer.

The thing I like least about this software is the complexity of configuration. Cisco is great about giving many options or nerd knobs to turn, however the UI needs a overhaul to make newer features easier to configure/find.

The Unified Communications Manager worked well...with redundant servers we never experienced down time.

The Unified Communications Manager can be difficult to setup and manage. We found it to be too expensive to upgrade.

This product was backed by Cisco, so it did have a major and well respected name behind it.

At the end of the day, this was just overly complicated to operate. It was not intuitive and was behind the times.

There are a ton of features with CUCM that allow for a lot of customization. I like the fact that it is a very stable system and don't have to worry about it having issues.

Because Call Manager is very feature rich, training classes are needed to better understand the product. Also, licencing cost and support are expensive which make it hard to justify for SMB and small K-12 schools.

We used all types of unify access points, routers and Switches in business or private
It is a pleasure to config ad access , vlans or limited bandwidth

Unify controller should have wizards for beginners like smart home Szenario with separate iot network

We like the ability to monitor different sites when we used this platform. The ability to have separate offices extension dial and setup call centers with ease was much help during our initial call center deployments.

The platform is not as simple to use as other systems but does generally cover all necessities we had for a system. We ultimately decided on an in house system to improve our system.

Updating extensions, mobility profiles, and hardware is instant, so changes can be instantly seen. Everything on Cisco IP devices can be customised through this software, using features like the device template. There is plenty of documentation on forums and the Cisco support pages on how to configure these devices as required.

The UI is a bit dated and isn't scalable to mobile devices.

The software is completely customizable. Cisco has made every effort to supply a fully feature rich platform that can be configured for any situation or use. Call Manager can be setup for multitenancy. Features and support for new technologies are being added on a regular basis. Cisco technical support is knowledgeable and quick to respond.

Licensing is very expensive. There are multiple licensing options that can be difficult to understand.

Really stable product
Cluster mode
Rich in feature
Flexible to meet your needs
As it is popular it is easy to find support
TAC support is normally really good

Miss some feature here and there
Not much monitoring included you have to buy 3rd party tools
As it is not complete with Monitoring or even easy of use platform to create phone the Value for the money spend is OK but surely not good.

We have used a variety of Cisco products and their communication manager fit well with our organization. We make a ton of calls and this simplified the process and allowed our users to have high quality calls.

We haven't had any major issues. In fact we generally solve all IT issues internally without using customer support so I'm not even sure how they do on the support side. The issues are usually minor.

I like most to communicate with team members. I can solve my problems quickly over Cisco.

Sometimes, when another employee call another one, that call comes to me.

Desktop softphone somewhat easy to use and admin for end users. Mirrors existing hard phone system.

Difficult to manage call flows. skill change tools limited. Easy to add skills to agents, but difficult to remove skills from groups of agents.

I like the fact that there are certified partners all over the world that are willing to help you choose the right product and to make it work effectively. There are products for every need. Every school small or big can make the proper choice to buy a tool that supports the synchonous or asynchronous comunication or both among students, parents and teachers, and share docs and presentations to collaborate as if it is face to face meeting and not only!

While comunicating and presenting may appear a delay. The presenter needs some time to make someone else presenter. Some docs need to be converted in order to appear properly to everyone.The prize is a bit high.

IT saves a lot of time when you have large number of hosts .use host profiles and apply on the other host using cisco UCS

if there is a bug in the host profile it will be applied to all the hosts . need to be very careful when creating host profile

This is a product that is easy to use, and very user friendly. No one on my team has ever had a complaint about it.

I can't think of anything that I've disliked this product. In my opinion, it is exactly what a mid- or high-volume Call/Contact Center needs.

The UCM is feature rich and full of functionality. It's a bit of a beast so, I suggest educating yourself on the product or partnering with a company to manage it. It's been very reliable.

Big learning curve. It's beneficial to work with an engineer that's familiar with the system since there is so much to it.

Excellent program for telephone calls includes many features with Cisco IP Phones and with good voice modulation

Although it is a very good program, it is closed some voice protocols like SIP, it is very proprietary of cisco and you need hardware of CISCO System

Well, in my case I used it to work from home. The IT people from the company installed it for emergency as I am on the back up contingency plan and let me tell you it worked just fine. i had to work from home as i couldn't get to my workplace so they decided to active the plan, I could open all the programs from home and work smoothly with no inconveniences.

I don't use all the time, but the time that i had to use did not find anything that i don't like.

The obvious advantage is the security provided for our communications, but it's difficult to use. Unfortunately, I've chosen to stop using the product because opening files is so difficult.

Instructions are not clear and not easily accessible When clicking on links to de-encrypt files, options are not clear. Simply put, it's not intuitive.

Cisco offers a call system that is easy to use. As a global company we find it helpful for internal and external conference calls

The cost of the system is higher than other competitors, this may not be worthwhile if you are using it on a smaller scale.

1) the interface is good and holds up all the necessary information as it should on every single page
2) The back end looks sturdy too and looks like a robust system.

1) Pretty much tied up here. Cannot find a bug or a negative aspect about this.
2) Although some features can be added which will make the navigation a lot faster than right now.