Tyler Enterprise Justice Erfahrungen

The idea of having a fully integrated, streamlined system that does calendaring, case management, jail manager, atty manager, financials all in 1 system. Your overhead for a state/county is dramatically reduced if you take all features.

The lack of documentation, the lack of true SME's, and the turnover with the vendor. Once its is up and going it has little to no issues except for issues that the courts have could amplify or be more problematic when you bring on the client. It will show you your issues with Workstation, network, IPS, IDS, and firewall misconfigurations.

What I like most about Tyler Enterprise Justice is the fact that it makes accessing legal documents online possible

What I like least about Tyler Enterprise Justice is just about everything else it's hard to navigate it's hard to determine what I'm supposed to do

Odyssey has enabled us to move to a completely electronic filing system. It has been an easy-to-understand process for staff, and the layout is very user-friendly for new users.

Sometimes there are slight glitches, but I haven't personally ran into any real challenges with it.

The convenience, minimal expense, and ability to file documents remotely.

Depending on the county, our office uses two (2) separate e-filing system. This system, however, has too many glitches and too many redundant features/prompts. While it appears to be rather simple to use, often times there are delays, filings do not always go through, and proof of filing or acceptance is not guaranteed. This is particularly problematic if you file after hours or the weekends. You would have to wait until the courts open to get assistance, which most times you are referred back to Tyler Technologies. Although friendly, the customer service reps or techs are not helpful. To say the least, this is beyond frustrating.