Aaniie Erfahrungen

I have been so pleased with our program's transition over to Aaniie. Their customer service has been above my expectations. They are responsive, proactive, and very easy to work with. They are patient with my teams and communicate well. This applies to every single person I have been in contact with. They are great! The software is easy to use and we very much appreciate the integration with PCC. That's a game changer for us! I recommend Aaniie without hesitation.

The issues with program we didn't like are being fixed by the developers. No other issues.

I am so grateful for Smart Care! The solution has made my business start up so easy. I get compliments on how professional and organize my new business appears due to Smart Care. I love the fact that you can speak to the developer and he will take your recommendations or suggestions into consideration. I honestly don’t know what I would’ve done without the software.

For our company, I would have to say I the ticketing process. However when I signed up I was assigned an onboarding specialist [SENSITIVE CONTENT HIDDEN]. If I have a quick question I normally just send her a text or call her directly. I have found this to be very helpful. She normally gets back to me immediately.

When you have a question or comment on how to improve the software. Aaniie lets you know that your questions and comments have been taking into consideration and will have an answer for you as soon as they can.

Scheduling is hard because schedules can be deleted without anyone doing anything with a clients schedule

Aaniie is user friendly! I have only began to learn this program and look forward to learning more! [sensitive content hidden] has been so helpful!

Nothing so far - still learning all there is to know with it!

There are features that could be useful, such as the billing component, if the overall software was delivered as promised.

In staffing, we need to know our in-home caregivers' schedules. The system does not provide us was a comprehensive view of the employee's schedule to staff them.

Solutions are very intuitive, easy to use and navigate. I have access to the capabilities and configuration(s) I need, when I need it, in a form that make the complexities of home care to manage and automate with ease: client and staff management or scheduling, care plan develpment,management and tracking, key business and operations KPI access and assessment all done real-time from my laptop, cell phone or tablet via the SMARTcare App. The "Dashboard" gives me real-time visibility of all my caregivers and clients in one place so that I can monitor activity, identify and manage risk and maximize the efficiency of my agency.

As we've grown, SMARTcare has allowed me to do more with limited resources, allowing me to save money on back-office operations with integrated scheduling, billing, invoicing and payroll.

No software solution is perfect and over the last two years there have been a few bumps in the road, some system specific issues, as well as some challenges due to industry changes and advancement. Every step of the way SMARTcare has been a true partner in how they have approached these challenges. In many cases suggestions I and/or our Staff has made, problems we've encountered or opportunities presented were addressed by SMARTcare literally overnight. This is a company that believes in partnering with their customers and it shows.

Customer Service support and the willingness to upgrade and add new features in response to customer feedback.Some of our agencies provide Medicaid services and SMARTcare responded by creating an award-winning billing system to meet coding standards.Also, we were very happy with the new feature allowing caregivers to use the app offline, because many of our clients are in remote locations without Wi-Fi.

There were issues in the bulk billing features that some of our agencies thought were cumbersome, but SMARTcare has addressed those issues with upgrades.

SMARTcare is customized for the home care industry. It's very easy to train new users how to use the system.

Years ago, there were very few management reports available, however, they continue to add new reporting and are always looking to users for their input on what new reports are needed. Great improvement!

Very inclusive software. From on boarding, scheduling, EVV, billing, and much more. Our home care company is almost paperless!

Inability for the RNs to do assessments offline and transmit later.

SMARTcare has exceeded my expectations. It is so user friendly from admin to caregiver to client. It provided more features than I had thought possible. I do not need to keep any paper files and am able to use SMARTcare for every need my agency has. It makes staffing a breeze and makes sure I am aware immediately if a caregiver has not shown up to their scheduled shift. It allows clients and their family to see the most up to date schedule and what care is being provided. I could go on and on. This software has saved me from hours a day doing tedious busywork to being able to spend that time marketing my company.

I have found absolutely nothing that I do not like. I am more impressed every time I use it and find a new feature that will save me time.

The scheduling software is very user-friendly

Integration with other applications and interfacing

Visually, this software program is amazing. I thought learning a new software would have been difficult. I love this program.

I wish I could get more immediate resolution to a glitch/learning curve issue.