SmartRec Erfahrungen

Online registration allow registration for families from the comfort of their home at any time of day There is no waiting in lines to register for activities. Automated Payment Processing means each month there is minimal administrative work to complete as everything is processed and completed. Multi-passes allow purchases of "class packs" which helps facilitate our tumbling program.

The "store" where we house our pro-shop is not well equipped and has not had updates in years. Split family accounts is a huge headache for us.

The activities are easy to set up.
Clients are easy to put in

Reports- I would like more detailed reports- It would be nice to pull a report on multipass use- date and time
How it lags- it is super slow at times

The number one feature by far is online registration, before switching to Amilia we had to manually register all our clients. The process was inefficient and took up a lot of time that as a small and new club we needed to be spending on focusing and improving our core business. With our old system we had to chase people down for money, and deal with bounced cheques and all sorts of nonsense that no one in the services community should have to deal with. The online registration worked exactly as promised, and with that came all sorts of additional features like class management and communication tools that worked incredibly well. Having all our clients be forced to pay upfront saved us literally thousands of dollars our first year alone. Admittedly we were terrible at chasing people down with outstanding balances, but we didn't get into the gymnastics club business to become a accountants/collections officers. The online tools were super straight forward, and the customer support was fantastic. Every time we had an issue or problem with the system the customer support would provide prompt responses and walk us through the mistakes we had made or give detailed explanations as to how we could better set up our sessions to avoid future problems. They would even log into our account and make the changes for us that were labor intensive due to the type of mistakes we made when learning the system. Overall switching to Amilia was the smartest business we ever made.

It is expensive... but in life I've learned you tend to get what you pay for and this system it is totally worth it.

How responsive Amilia staff are to feedback and bug fixes. Some minor issues were solved in under an hour. Planning and scheduling also work great, although not fully utilized for our facility.

We have had lots of issues rolling out this software for widespread use at our facility, many of the issues are very minor but they have yet to be fixed. The software lacks features that we have submitted many requests for them to add but heard nothing back. Sometimes when I submit bugs my response is "that is intended behaviour" when in fact the "intended" behaviour is the website crashing or giving customers extremely high discounts.

The launching process, and using it on my end is pretty easy once you get to know your way around the system.

The account code reporting for registrations received is complicated and hard to run/find. The customer side is very difficult the very first time. Once a customer creates an account than it seems to be much easier for them.

Ease of use for both the internal and public side

We would like to have a template to create our own reports, ability to be able to adjust fees, and do our own merging. However we do understand why these are not available

There is nothing good about this software -- use at your own risk. On the plus side, it's easy to find better options.

Amilia has terrible run-time issues and unresponsive, downright hostile customer service. The company only has 65 employees after years in business and their only investor is their CEO -- that should be telling. Amilia is no longer in Beta; they should be working to resolve their substantial SaaS platform functionality issues by now.

I raised valid concerns on Amilia message boards and via their social media accounts for one of our clients for DAYS, trying to get resolutions to their platform functionality issues and was personally accosted on Linkedin by their company CMO. Shocking! Amilia doesn't understand the very basic tenets of customer service and their event registration platform -- to quote the hundreds of complaints our client has received in the past few days -- "stinks."

Try EventBrite, Attendify, even a WordPress plug-in. Avoid Amilia at all costs, unless you are willing to anger and lose your user base.

User interface is much stronger than our last product. Easier to use and easier on the eyes.

Billing is difficult and confusing each month. Far too much time has to be spent by our administration to reconcile with our bank account.

This software is super easy to use and offers a lot of flexibility. Its so much better than our last one! I also love that I can access it from anywhere.

Sometimes changes don't save and the gateway times out when making mass edits.

Amazing customer service, and feedback opportunities.

Doesn't always have the features, or specific adjustments we would like. Does take some time learning the ins and outs of the system.

It’s easy to track sales and manage programs

Our community finds it difficult to navigate

I most enjoy being able to see who has scanned in to our facility as well as the time and being able to know if their membership expired or if they have an account block.

Hearing back from the Customer service regarding a question. Most days they are gone by 5pm and I have to wait until the morning for a response.

The customer service is first rate. Whenever we have a question or concern the Customer Service team is always available to give a quick answer to any issue we have.

We are very happy with the software and do not have a what we like least.

All of its functionality and the ease of navigating through the product. Amilia continues to make changes/upgrades so that the product is more useful to any business.

That I cannot spend more time working with it. As an owner, there are times that I must spend other time with different administrative work.

The software is fairly easy to use but has to be learned like any other platform.

The reports area could be more finetuned.

Technical support team is excellent.
Live chat option is fast and very knowledgeable.
Features and modules offered are easy to navigate.

There isn't a way to upgrade from one membership to another.