Pabau Erfahrungen
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488 Bewertungen
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Highly recommendable software for clinics and groups of clinics
Bewertet am 3.9.2022
Superb
Superb
Vorteile
The specific reason for which I selected Pabau is that it has an excellent scheduling feature for multi clinic operations. This was an essential feature for me and is working flawlessly.
After that, the training is excellent, [SENSITIVE CONTENT] has been spectacular to help us get into the software.
Nachteile
So far nothing really; I would make the CRM section a bit more comprehensive, nevertheless, as we can customise it, it is not an issue at all.
Antwort von Pabau
Thanks for the review - we are happy to have you on-board. You can book 121 success meetings to make sure you are getting the most out of our system anytime here:-
https://support.pabau.com/meetings/pabau/success-meeting
https://support.pabau.com/meetings/pabau/success-meeting-us
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Perfect client Calandar scheduler
Bewertet am 10.1.2025
very happy with the calandar scheduler. The support team is very prompt and helpful. I would...
very happy with the calandar scheduler. The support team is very prompt and helpful. I would suggest that there be a wait list as soon as possible as this is a very hand feature.
Vorteile
Calandar is easy to work with, and the support team is very prompt and helpful.
Nachteile
There is no wait list, which was a feature in the previous pabau version.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Pabau 2 is not working properly and causing lots of damage
Bewertet am 16.9.2024
I was happy with Pabau 1.However Pabau 2 was mandatory for all clinics and I was pushed to change...
I was happy with Pabau 1.However Pabau 2 was mandatory for all clinics and I was pushed to change it to it.
The software doesn’t work properly.Emails are disappearing from patients cards,you have to create services couple of time in order them to show in the software.I did create service myself 5 times and it still not possible to add it on the invoice.There are lots times when it is simply just not opening ,you have to reload page 10 times in order it to work.Absolutely horrible software.Contacted customer support lots of times,sent video about issues,since July no improvements.It cause massive disruption at work .Very disappointing.
Vorteile
Pabau 1 was good and easy.
There is nothing I like in Pabau 2 because it still needs to have lots of improvement
Nachteile
Software Pabau 2 is no working properly.It had tonnes of mistakes in day to day work
Antwort von Pabau
Hi Galina, sorry to hear you have been having problems. I would love you to have a meeting with one of our senior leadership team to discuss these issues. Please email viktorc@pabau.com and arrange a 121, and we will endeavor to turn this around.
You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter.
Additionally, you can explore these resources available 24/7 - https://pabau.com/support-centre/
Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Super happy that I transferred to Pabau recentley!
Bewertet am 15.10.2024
Really good experience so far. Happy with the price, the features, the modality and the App and...
Really good experience so far. Happy with the price, the features, the modality and the App and definitely the great support and training provided
Vorteile
Comprehensive features for the Aesthetic Industry.
Marketing and strong CRM system.
Great and responsive costumer service, which can also assist over the phone.
An academy to support training and Help centre which resolves 90% of all my questions.
Nachteile
It took me a while to get my head around the multiple features when I transferred from my previous software which was so much more basic...
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best service
Bewertet am 6.12.2024
Vorteile
Quick respond very helpful staff amazing service
Nachteile
I’m all happy about everything so happy.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
Ten out of ten
Bewertet am 20.12.2024
Great experience with Pabau, taking photos and store them is great.
Great experience with Pabau, taking photos and store them is great.
Vorteile
Easy to work with and having everything needed in just one platform
Nachteile
I actually liked everything about Pabau.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
Nice experience
Bewertet am 20.12.2024
Nice experience working with pabau platform
Nice experience working with pabau platform
Vorteile
Fitting everything in one platform is great
Nachteile
Being Difficult to work with at the beginning
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great help
Bewertet am 19.11.2024
Very good I am very confident that I will be able to recieve payment in at timely way
Very good I am very confident that I will be able to recieve payment in at timely way
Vorteile
Very Professional and helpful made using Pabau even better
Nachteile
There was nothing that I found unhelpful
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Amazing Clinic Software and Customer Service
Bewertet am 9.1.2025
The clinic software is user friendly and the staff is well informed and they guided me through each...
The clinic software is user friendly and the staff is well informed and they guided me through each step of the way. The whole team including [sensitive content hidden] and the rest all have been so helpful and they respond quickly with any issues as well. I am pleased and satisfied to be using it and would definitely recommend to my colleagues.
Vorteile
Ease of use and customer service, affordable cost.
Nachteile
Just adding a little colour to the website could make it more lively.
- Branche: Medizinische Praxis
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Marketing help
Bewertet am 15.1.2025
very well organised, with great follow up
very well organised, with great follow up
Vorteile
very friendly and knowledgeable, giving me the ability to ask questions
Nachteile
nothing, everything was very well organised.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Lots of workarounds
Bewertet am 7.5.2024
It's ok. I am not thrilled about the move to pabau 2 as have had to chase to ensure items are...
It's ok. I am not thrilled about the move to pabau 2 as have had to chase to ensure items are included and am getting very little communication back
Vorteile
It is a one stop shop and allows us to manage bookings, records and finances all in one place
Nachteile
We have to use lots of workarounds to track progress so we have many spreadsheets running alongside it and the reporting function is sub par to really get proper detail about what's happening in the business without paying extra for custom reports
In Betracht gezogene Alternativen
JaneWarum Pabau gewählt wurde
price and functionality were better than lumeonGründe für den Wechsel zu Pabau
price and functionality/ look and feel of calendarAntwort von Pabau
Hi Elizabeth, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau 2 account (including expert help around reporting), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Branche: Medizinische Geräte
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
Pabau Review
Bewertet am 19.8.2024
Vorteile
Online booking, support team, reminders,
Nachteile
It can be complicated to navigate, it often needs corrections
In Betracht gezogene Alternativen
Aesthetic RecordGründe für den Wechsel zu Pabau
It’s known in aesthetic community and many clinics have itAntwort von Pabau
Hi Martina, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Data Migration and Integration
Bewertet am 14.8.2024
Migration and integration is seamless. Staff are supportive and reassuring.
Migration and integration is seamless. Staff are supportive and reassuring.
Vorteile
Marketing features. Client data management. Migration and integration support.
Nachteile
Scheduling of staff. Enforcing deposits.
Antwort von Pabau
Hi Ryan, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including support around building comms, scheduling, deposits, AI, etc.) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Highly recomend
Bewertet am 27.8.2024
Vorteile
I would highly recomeb=nd Pabau for its ease of use, nice interface and clinical forms. Also the customer serivce is great and always fast to solve any issues
Nachteile
I dont have anything to dislike so far. The have been great
In Betracht gezogene Alternativen
CalendlyGründe für den Wechsel zu Pabau
It is more professional and offers more optionsAntwort von Pabau
Hi Vee, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't done that already):
- https://support.pabau.com/meetings/pabau/success-meeting-us
- https://support.pabau.com/meetings/pabau/success-meeting
Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Excellent crm
Bewertet am 3.7.2024
Good customer service, easy to use setup, easy to find information
Good customer service, easy to use setup, easy to find information
Vorteile
It’s got mostly everything I need minus few features that are coming soon
Nachteile
A few features aren’t ready that I thought were already functioning
Warum Pabau gewählt wurde
No gift vouchers packages Not intended for medispaZuvor genutzte Software
ClinikoGründe für den Wechsel zu Pabau
Easier use of system Cheaper monthly feeAntwort von Pabau
Hi Ellen,
Thank you so much for your review - we are thrilled to have you onboard!
We're constantly rolling out new features and updates – keep an eye for our newsletter!
As a reminder, you can book a call with our Success team anytime to make sure you are getting the most out of our system:
UK hours: https://support.pabau.com/meetings/pabau/success-meeting
US hours: https://support.pabau.com/meetings/pabau/success-meeting-us
Best wishes, Thiago
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Fantastic Team—Incredibly Helpful with Setup
Bewertet am 29.7.2024
Overall, my experience with Pabau has been very positive. The setup process was straightforward and...
Overall, my experience with Pabau has been very positive. The setup process was straightforward and the support team was incredibly helpful throughout. The system efficiently manages our daily operations, streamlining tasks and improving workflow. The virtual consultations and SMS features are particularly valuable, enhancing client communication and making everything run more smoothly. Pabau has been a reliable and effective tool for our clinic.
Vorteile
Pabau has been a great fit for our clinic. The setup was smooth, and the support team has been incredibly helpful. It handles most of our daily operations efficiently, making everything run more smoothly. I especially appreciate the virtual consultations and SMS features—they make communicating with clients much easier. Highly recommend!
Nachteile
Pabau is a good system, though the setup I thought would have been challenging. Thankfully, their supportive team was very helpful throughout the process
Antwort von Pabau
Hi Dr J, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account (and to get expert help around setup), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
- Pabau Academy (200+ lessons) - https://academy.pabau.com/
- Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Absolutely horrific
Bewertet am 15.3.2024
We decided to go with Pabau because it was the cheapest option at the time and was also more geared...
We decided to go with Pabau because it was the cheapest option at the time and was also more geared toward medical spas and IV therapy. We met with our Pabau account manager weekly to work toward implementing Pabau with our operations. However, we ran into problem after problem after problem. There were bugs, glitches, changes weren't saving, and we could not complete simple tasks. The interface, while new and modern looking, simply was complicated to navigate. We were also told we could integrate Pabau with our website and even our account manager admitted after the fact, that it is too glitchy to implement. After countless hours, days, and months, we decided to try a new software called Mangomint. It has been night and day. Mangomint was available 24/7 via life chat, email, and phone call. They assisted us and we got Mangomint implemented in ONE DAY. Since then, we have seen an increase in sales. We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund). We are NOT HAPPY with Pabau and would NOT recommend them to any company. Do not use Pabau.
Vorteile
Pabau offers a lot of features (this is the biggest pro) and it is more geared toward medical spa and IV therapy.
Nachteile
There are a TON of glitches and bugs. Our account manager was not available and rarely responded to emails. They did warn us about bugs and glitches, however, we could not implement or use this software WHATSOEVER with our operations. We switched to Mangomint (HIGHLY RECOMMEND) and were able to implement Mangomint in ONE DAY (just a few hours). Mangomint is also cheaper than Pabau. After switching to Mangomint, we did $1,700 in sales our first day launching our company. It's embarrassing when our Pabau account manager was unable to show us how to do things with the software, because even he ran into bugs and glitches.
Antwort von Pabau
Hi Brett - we can see you did not complete your onboarding or setup fully, so it is no surprise you didnt manage to use the system well. As per our terms and conditions, a lot of time was spent on your setup on our side and when we invoked our terms, and did not complete the refund, you have decided to leave the negative review because of this. We wish you all the best with the new provider.
For those wanting to see a full review of Pabau vs Mangomint - check here:- https://pabau.com/compare/mangomint/
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Review of Pabau CRM
Bewertet am 7.4.2024
My overall experience with Pabau has been excellent
My overall experience with Pabau has been excellent
Vorteile
The best is the Calendar feature, followed by the ease of accessing multiple pages from the Calendar itself.
Nachteile
PRescription feature
Birthday templates need to be fancy
Antwort von Pabau
Hi Shanthi, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account (and get help around prescriptions and birthday templates), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Attractiveness for Pabau's Software Use
Bewertet am 25.7.2024
Vorteile
All patient records are secure and easy to access with a PIN, if necessary. Reports can be pulled regularly to monitor business performance. Lastly, there is extensive support from the training team to make use of Pabau to the fullest.
Nachteile
Pabau can create a more user friendly experience when adding forms. The ability to customize to one's liking is a difficult journey that would require more extensive skill to make happen.
Antwort von Pabau
Hi Sarojben, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including expert help around adding and customizing medical forms) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
[sensitive content hidden] fixes everything!
Bewertet am 11.9.2024
challenging start but now we love it!!!!
challenging start but now we love it!!!!
Vorteile
Variety of functions and can speak to a real person for help
Nachteile
difficult to learn, very technical, but [sensitive content hidden] has held our hand through it
Antwort von Pabau
Hi David, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
Pabau Academy (300+ lessons) - https://academy.pabau.com/
Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Pabau review
Bewertet am 30.7.2024
great and really happy. They have a lot of great options available.
great and really happy. They have a lot of great options available.
Vorteile
great support! They are always there to help when it is needed.
Nachteile
some blips when moving over systems but this is all resolved.
Antwort von Pabau
Hi Jasmine, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Branche: Alternative Medizin
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
Great potential, once bugs and usability by clients and practice user have been resolved
Bewertet am 15.4.2024
Very very frustrating to begin with and losing customers recently as the booking system just wasn’t...
Very very frustrating to begin with and losing customers recently as the booking system just wasn’t working. This has made us furious and if not resolved then shall start to look elsewhere.
Vorteile
Options to be able to make the program unique to our business.
Nachteile
Way too many glitches and parts that simply don’t work nor are user friendly.
Antwort von Pabau
Hi Birju, thanks for your feedback. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. We are working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into issues.
P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
It's great if you know how to navigate it.
Bewertet am 19.6.2024
It's relatively simple and easy to use, with the help of customer support they make solving...
It's relatively simple and easy to use, with the help of customer support they make solving problems easy.
Vorteile
Everything is integrated into the software. Features that are coming are why I purchased with Pabau and am anxiously waiting to be able to use them.
Nachteile
There are multiple steps you have to take in order to accomplish one goal, for example making a member available for online bookings.
Antwort von Pabau
Hi Celeste, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including improvement of the online bookings journey) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
You can also get instant support via https://pabau.com/support-centre/ and log a ticket for anything outstanding via http://mytickets.pabau.com.
On top of that, 2 additional resources available to you 24/7 that we would also recommend are:
- The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/
- The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
It sounds great but the result is poor
Bewertet am 10.4.2024
Very poor. We are looking at switching to another software company.
Very poor. We are looking at switching to another software company.
Vorteile
It sounds great and excellent functionality and would generate efficiencies
Nachteile
There are endless software bugs that are embarrassing both for Pabau and for my business. The support is highly inadequate, slow and cannot solve key issues. It is crazy that Pabau changed over to Pabau 2 and the functionality got far worse.
Antwort von Pabau
Thanks for the review - sorry to hear you are having issues. I can see you are on our basic plan with our basic setup and therefore will not be benefiting from meeting with our success team or account managers. If you want 121 support, this is an option, but from looking at your chats, I can see you are expecting instant support form the team. Never the less, we will extend some extra support to you, to help work through any issues, please book a meeting here:-
https://support.pabau.com/meetings/pabau/success-meeting
https://support.pabau.com/meetings/pabau/success-meeting-us
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Lacking US support
Bewertet am 24.9.2023
I don’t know how the UK is but I can tell you that they are really lacking support for US users. I...
I don’t know how the UK is but I can tell you that they are really lacking support for US users. I love all the features but ever since they move to a newer version everything is not working smoothly. I am seeing so many technical errors and I can’t even talk to a person. I have to email back and forth not getting any solution from them. I have to figure out everything myself. I just want to cry with business being so busy and now I have to worry about this. I don’t even know where to start but there’s 100 things that’s now working right. So embarrassing for the clients. Email is not working. Invoice is not working. Services is not working properly. To name e few! I was content and happy with Pabau classic and pabau 2 looks pretty good but there’s just too many things not working right.
Vorteile
They have all the features you could ever need for a successful medspa
Nachteile
The support here in US is so bad. Ever since they upgraded to pabau 2 there’s too many technical issues and I can’t get ahold of them
Antwort von Pabau
Hi Beatrice, I am not sure why you are struggling with getting support? You can book a 121 meeting anytime, available 21 hours a day via the following link (if you haven't done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter.
Additionally, explore these resources available 24/7 - https://pabau.com/support-centre/
Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
