iLert Erfahrungen

iLert deckt alle unsere Anforderungen an Rufbereitschaftsplanung und Alarmierung ab.
Die Statusseiten sind eine gute und sinnvolle Ergänzung, ebenso die iOS App.
Insgesamt, mit kleinen Ausnahmen, läßt sich das System einfach konfigurieren und bedienen.
Alarmquellen lassen sich sehr leicht einbinden.

Die Konfiguration der Teams und Eskalationsketten könnte etwas intuitiver sein.
Die Dokumentation könnte detailierter beschrieben sein.

The mobile app! Once everything was setup, we relied on the mobile app for ongoing use. Since the introduction of uptime monitoring, iLert covers all our monitoring and alerting needs.

Would love to have a reminder when an on-call shift starts.

- Integration with monitoring software like Zabbix, and supporting their latest releases very quickly.
- Separate API per environment allows more flexible grouping.
- Clean escalation policies with step-by-step configuration.
- On-Call scheduling shown in visually colorful way.
- A wonderful reporting tool to view past alerts/notifications and generate regular reports.

- Editing on-call scheduling requires to figure out interaction (where to click, what to add etc.). A help/guide inside the software would be helpful.
- Removing an on-call person from a period in between schedule, changes the whole schedule up for everyone next in queue, hence needs to do adjustments for all the next on-callers.

Easy use, fast alerts, good dashboard and a good mobile app

call routing ist not so our favorite, because it is to complicate

Very easy to schedule different teams. Tailored towards incident management, rather than just being a generic paging system.Clear and easy app for users to view their calendar and to make short notice swaps within the team.Additional monitors that can feed into the on call team, not solely used for customer support requests. Enables proactive monitoring to be addressed in real time for non critical systems as well.

All options from the top level subscription should be available as Add On services like the Uptime Monitors.We do not need to move to the higher subscription for its core features, but would like to utilise the additional functionality. EG Status Pages

You set it up once and it just works. We received a hands on demo with the iLert team, configured the rest of our uptime monitors and api integrations ourselves. It took a few minutes to get all users on board and since then, we did not even need to touch the browser if anything on our side goes wrong, we simply use the iLert mobile app for the whole incident lifecycle.

We would still love to see a few more features in the future like postmortems or a whatsapp integration.

A lot of our systems are hardened services which cannot be monitored through HTTP requests, therefore we rely heavily on heartbeat monitoring which works flawlessly in iLert. All of our services are set up with regular intervals to check-in, and we're notified immediately if there's ever an issue

Everything works as expected and nothing that I would class as a negative for the product - the only minor improvement I would make is to create an alert action template (as I tend to have to create the same alerts when creating a new heartbeat check), though I'm sure there's a technical reason for that - and the process is very straight forward.

The terraform provider letting us code our on-call infrasture service

The UI for the calendar / on-shift schedules

iLert focuses on the main use-case - scheduling on-call rosters, notifications and escalations.
In addition the support is really helpful and the implementation of "small feature wishes" just works.

We have not really something to dislike at iLert.
The UI for on-call takeover could be a bit better, to mention one.

I liked the fact that iLert is extremely user-friendly and intuitive. It's easy to set up and allows me to quickly identify incidents and get them under control. The platform also offers a great range of features that can help me better manage my IT infrastructure and team. Additionally, the alerting system is robust and efficient, allowing me to stay on top of any issues that may arise.

I was disappointed that there were not many options to customize notifications on iLert. It makes it hard to make notifications fit the requirements of certain users as there is very little you can do to personalize them.

So many possible ways to receive an alert (e.g. App, SMS, phone call, E-Mail)

Many changes in the past which haven´t been functional (e.g. accepting an alert via apple watch not possible for a while). Better testing would be great.

We are very dependend on this product as we providing 24/7 support to our customers. iLert in the past 9 years never faild or had an outage. Result: you install it once, configure it to your needs and you never have to bother about it!

Nothing to add here, I love such a product!

iLert covered all of our use cases out of the box and works flawlessly.
There are very good guides examples for alert-sources available so that onboarding of new tools or infrastructure is just a breeze.

There's nothing about this software we don't like. It basically has all the functionalities we need.

iLert is perfectly compatible with our monitoring software by just generating an API.
Setting up the on call schedules is very easy and can be done in advance. The product has proven to be very stable and flexible.

There's nothing about this software we don't like. It basically has all the functionalities we need.

Flexible, reliable, well documented.
The Team behind knows what they are doing. They build a working Integration for our incident Ticket system in days

Found no real cons, Picking the right supporter on a smal Screen is a little tedious

Ready for use after a few administrative tasks

Scheduling the app on the mobile phone does not always update immediately

The best part is we(number of teams in our project) use, the On- call scheduling feature .Next very useful features is we also use the status pages (we infact started using beta version itself) to monitor our services.

The UI could be better and ease of use could be little better so that users can navigate the product easily

The ability to escalate alerts if necessary

Sometimes you get an alert while driving, and by the time you've pulled over to sort it the alert has been escalated due to missed calls.

Quick notifications through mail and calls. I haven't tried whatsapp / telegram, but I am gonna try it soon. Don't have to monitor the critical systems in person, if the proper ilert is set we can rely on it.

Mobile sms are horrible, it takes about 1 hour or more to deliver a notification about the ilert.

Easy to use.
Many new features are implemented in the last 12 months. Good support from Developer.

Stability of call routing and alerting.

The software could be a little bit cheaper.

You only need to plan once who has call standby and thats it. The rest is running automatic.

Advertising Calls on the Mobile Number we got from iLert. But i think this is not a Problem of iLert.

I like schedule layers, multiple responders, status pages, and uptime monitors

Can have more features in status pages and overall all the feature are cool

We are very much liked about real time call routing and notifications
and receiving mails related to the incident.

We are using quite a while and managing our shifts

over all its quite good experience with it

Easy to use and providing great features to meet various enterprise needs

Maybe new UI, the old one was a bit more flexible!

Set shifts for people doing on call duty
Alerts without any delay from Icinga Monitoring

At the moment all requirement for on call duty are implemented