GlossGenius Erfahrungen

This makes managing my schedule so much easier. It’s a simple interface that is easy to edit and update when needed. I love that I can set my availability and clients can book online.

There isn’t result anything that I don’t like about this software. But if I had to say I liked something the least, it would be that I’d want to incorporate my own payment processor into the system so I could maybe shop around and get a better rate.

I love Gloss for so many reasons, but mostly because it has changed my whole business for the better! I love the organization and the smooth booking process from start to finish!

Everything is amazing! Nothing really to complain about

I am so upset with company i am not even going to tell you all the things it can do lets skip right down what their failures in the con section

3 plus years using this app and they just don't care about you.. they say they do they say they listen they dont. I have friends who refuse to use this system because you cant control where people book appointments. unless you want move apts clients book all day and night long to a spot that best favors your schedule so you can maximize your day and profit. the person if you can reach them does not care she does not inform the people who do matter what you need the app to do.. I want to make it so thta clients can only book a all over color at 10am,12pm,2pm,4pm... why becuase my all over colors are are 2 hours long and i can get the most out of my this way.. instead pepole book at 1030.. now i have to move you to either 10 or 12... now i get a call of why did i do that i would rather have 1030... well if they di dnot even know that 1030 was an option then i would not even have this discussion. I can even explain to them how to do it.. I was one of the first 1 or 2 people to use them and spoke with developers on what features to add and they did within one day or two... now after 3 years of telling who ever this is that responds to message... the feature is still not done...

SMS reminders included, next day payout, customizable website, multimember calendar, confirmation texts for clients, absolutely the best customer support, amazing pos system

Would love a waiting list and if the calendar would stay open for all employees. Slight hassle to remember to check everyone’s calendar when it’s defaulted to whoever is logged on.
Deposits would definitely be a great thing to have. Also, when booking clients during the same time, some times one of the appointments gets hidden behind another one.

I love the professional look of the site and different tabs that gives the experience as if you had your own website!

Functionality could be much better. There are a lot of useful features that are missing from this app that would benefit both the clients and service providers. ex: customers cannot reschedule on their own. - card reader processing errors-checkout shows incorrect info when trying to send receipts-modifying appointments reverts back to original when its on checkout screen. -gift card does not have the option to create an amount. -appointments that are canceled with a deposit only have the option to mark as no shows. a lot of places have non refundable deposits. - add on services are not in a sub location so customers can book an add on as their service so you have to double check appointments. -support phone no one is available to take calls and texts are very slow sometimes I don't get a response at all.

I love that this company is positivity focused and sends inspirational quotes every time I book someone in person. Learning how to use it has been very simple.

I wish I could customize how it looks. While the black background is very stylish, many of my clients over 50 have a hard time reading the screen. I also wish GG had a cancellation list feature.

The ease of use! Also the community that comes with it! If we as hairstylist’s make a suggestion they listen and implement the suggestion!

Nothing! There’s literally nothing i have complaints about!

Pretty user friendly, good price, some decent features you can’t find elsewhere.

No option for selling packages. Have to enter them as retail but that messes with taxes come tax time. Could enter as a service but either way there’s no keep track of them and have to do it manually in notes.

Very little options for editing messages that go out to clients. It automatically tells them to call to cancel/ reschedule. Some business don’t take calls and are online only. I’ve had to hire someone specifically to direct people to website to book/cancel/ reschedule.

Option to reschedule can only be don’t after cancelling. Too many clients reaching out asking how to reschedule. Again I am paying someone to explain to them that they need to cancel first, and then reschedule. Some don’t want to cancel in the event the new time is not available. So they have to book new appt then remember to go back and cancel. Sometimes they don’t do so and I end up with a spot that could have been booked. I need to charge them for it but feel like I shouldn’t because honestly rescheduling and cancelling should be totally separate features.

It is a great service but unfortunately lacks a ton of key features that would be extremely useful and make things easier for business owners. Super bummed but hoping I can find a service that can cater to beauty services more efficiently.

Gloss has so many great things about it, when I wanted to give it a shot I appreciated that they offer a free trial! It’s customizable to help reflect who you are and what your business is about. It’s very user friendly for clients and for the user! One of my fave things is the confirmation notifications clients get!

More customization is all I would ask to be different

User-friendly interface: GlossGenius has been designed with ease of use in mind, making it simple for beauty professionals to manage their bookings, appointments, and clients.Automated scheduling: The software automates the scheduling process, allowing users to quickly and easily book appointments, reducing the time and effort required to manage their business.

Limited integrations: Some users may find the limited number of integrations with other tools to be a drawback.Dependence on internet: As GlossGenius is a cloud-based software, it requires an internet connection to access and use, which may not be ideal for some users.Pricing: Some users may find the pricing of GlossGenius to be on the higher side compared to other scheduling software available in the market.

I like that is is reasonably priced for the features you get. I guess the whole, “you get what you pay for” applies here because the cheap price does not make up for the fact that they do not support you at all when trying to run a small business.

The non-existent customer support. I expect to be able to reach a human when I call so that I can resolve my issues quickly and get back to running my business. GlossGenius does not allow you to speak to anyone live — you have to leave a voicemail for a callback. I have been waiting for days for a response from them and in the meantime my small business suffers.

My white glove assistant is my saving grace . Get you one

I need to be able to access my booking link faster then the referral to the booking link .