Call Center Studio Erfahrungen

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

very easy to use and economically inexpensive. I can get support very fast.

This software is under the minuscule. I've been fine for 4 years.

As a supervisor it's very practical to get some reports for the agents performance.
I can check live the status from customer support agents to see who is available, busy, etc.

Sometimes there are some interference in the calls.

I really like the Live Call Listening
It allows me to get a real-time assessment done on my representatives so that I can provide feedback.
The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.

It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at

When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound & outbound communication to it, we can customise many things & add rules. That's why we like it.

Interface for the user is a bit complicated. It should be much easier to find what you are looking for.

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.

speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with!

Maybe the main screen can be changed,

Usage is not mixed, the need for training is minimal. The management screens are very successful and satisfy the need. Simple and goal-driven. All critical data is easily accessible.

Although there are some shortcomings of outbound call reports, the technical support unit responds quickly.

I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.

It is very bad situation that this software does not work on google chrome browser.

usefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault.

We dont have any like less. All is perfect with them since 5 years.

I used systems like Avaya, Cisco etc and Call Center Studio replaces all those old, hard-wired and complicated systems. Best thing is the mobility, you can take calls in a cafe, park or in your home without any hassle. All you need is internet and a mobile device or PC.

UI can be made better in UX principles. It's super easy by the way but with the help of recent design principles it will be much better.

Very easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports.

Not crucial but an individual dashboard would be nice to have.

best userscreen and very simple to use, users quickly adapted...

to be simple :) , The usage could have been a little more detailed and comprehensive.

Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications

To be honest, I can say none for this question.

SUCCESSFUL INTEGRATION
Quick Solution
Knowledgeable team

The design is very simple
Connection Failed

integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.

sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly

The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!

They did a lot of things beyond my imagination.

comprehensible, simple, useful and always increases efficiency

The development part is progressing slowly ,Chat part is insufficient , needs to offer a faster solution

There is no complicate software. Because it is working on the cloud. Expert and professional company.

There is no anything I do not like.

I can use it myself,I can get report ,I can listen to the calls

There is no feature I don't like,I am glad

easy integration, quick installation, rapid developments

Interface, rare problems, lack of application

Not a client, cloudbase programming is best

A little bit slow. Some features must have but you dont.
Reportpage. Reports are useless sometimes. For example, time tables includes decimal numbers and also same think count of everything. It's useless. Every time I check report, I have to format them all.