Lightspeed Restaurant Erfahrungen

Ich würde Sie momentan nicht empfehlen. Finger Weg...

Ich habe eine TSE Cloud Bestellung bestätigt bekommen und jetzt wissen die Herren nichts mehr davon.... Habe die E-Mail mir warscheinlich selbst geschickt... Seit über 3 Monaten mache ich jetzt schon mit dem Support rum schreibe,maile und telefoniere aber es interresiert sich keiner dafür. Auch die Geschäftsleitung fühlt sich nicht angesprochen... Jetzt habe ich Probleme mit dem Finanzamt aber niemand kümmert sich darum. Beim Rechnung schreiben sind Sie gut....Bis Heute keine Lösung oder einmal ein Rückruf wie gefordert...

How easy it is to get support, how knowledgeable the support staff is with the software & shortcuts to use it. Also, it tracks inventory across multiple platforms so you don't sell inventory you don't have.

It's fairly expensive in comparison to what we were using in the past (quick books POS - doesn't track inventory across multiple platforms but cheaper)

We like the ease with which new staff can learn to use this software. We also like the clarity with which the back end is organized, and the support available to help us learn the various features. It is simpler and easier to follow than Lightspeed Retail's back end. Reporting features are extremely helpful. It is all very customizable.

I don't like that the the software is not linked directly to Lightspeed Retail, and that when we lose internet connection we lose access to our POS.

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

Lightspeed is so easy to use. The simplicity of the program makes it so efficient for even my newest team members to use. We would be lost without it. The service team is outstanding to work with. The reliability is outstanding.

Actually we are very satisfied with the services that we are receiving from Lightspeed.

Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly.

Would like to see more integration with other platform for online gift card sales, also would like to see a few different hourly reporting functions.

We've been using Lightspeed at our Marina/Restaurant/Bar for 3 years now and have nothing but good things to say about it. The setup was really straight forward and there has been such great customer service for any questions or issues that have come up. It's very user friendly and easy to train new staff on. Very simple when it comes to changing prices or adding new products. We are very happy we went with Lightspeed at Marina Knowlton!

I'm not a very "techie" person so there have been some issues that have come up (that would have come up with any POS) that I wasn't able to figure out on my own. But any time we have called customer service for support they have helped fix the problem. So in the end, not really a con!

This software is the industry standard in the bike industry. Most common item are in their database and it does everything that it needs to do. There is a learning curve and it is not clear, to me, if cloud backup is available for records. I have read about integration with quick books but have yet to explore this feature.

Searchable help, including FAQ, while using would be helpful. Item names appear partially when searching until you click on them. This makes it hard to differentiate between 2 similar items.

Daily monitoring of the sales
History of sales figures
taking the orders at the till although couple of times it started to update in the busy time without asking

- Updating without asking on busy times in front of customers
- Frequent disruptions
- Very poor integration with XERO, multiple times we had to export the reports manually and recently they changed the whole thing and the reports of three months did not export to XERO and it's very complicated to setup and retrieve the data. Customer service and support was poor as well
- It's very expensive and not value for money

It integrates with Resnexus, it has most of the things we need

Hard to use, goes down all the time, many issues... lacks some functionalityy

Easy to use backed up by professional support. Conversion and training was excellent.

Consignment reporting requires a couple extra steps from my previous product.

Cloud based means we can access POS while away from the restaurant. Easy to use and minimal training required for new staff. New features are added on a regular basis. Customer service is reliable and available.

We are unable to use our Lightspeed without an internet connection. Unable to unfinalize receipts after 7 days.

The software was extremely customizable and accommodating . There was always an answer and or a work around to getting the setting that you need.

The price. In my situation I really only need the basics and there isn't a more accommodating price point for the little that I need. Also, they are relatively new to ecom and the add on is way too much for what it is.

Can manage from anywhere. Easy to update products on prices on the spot. Great reporting and crm. Love that you only have to use functions that you require.

I would like to be able to view only POS from device which is not assigned as register. Also, not sure if already available, but we would like to be able to process gift certificates through the till easily.

Most affordable option for POS on the market that is compatible with revenue Quebec and MEV machines.

Occasionally updates take a few minutes, otherwise we have very few issues in the last 4 years since we started using Lightspeed

lightspeed has been wonderful to work with. easily update and change menu its at the Chilliwack airport restaurant. customer service is always easy to deal with

needs to have easier ways to upgrade equipment,