webexpenses Erfahrungen

Webexpenses is used throughout the organization. It's very user friendly and allows us to manage in a very good way all the Travel and Expenses process, from individual tracking to approvals. The interface is very clear, and there is also availability of a smart phone app that makes the things even easier for the normal users and the approvers

None for the moment, all is working in the best way

Transparency through the process in a digital form which negates the use of paper trails. I like how you can take a picture of a receipt and it creates a claim for you rather than having to enter every field manually which is a time consuming process in which was previously used through the business to claim expenses

Mobile app doesn't always work correctly for example if the desktop version is updated the app doesn't always update with claims. sometimes the app crashes mid way through a claim thereofore deleting your data. The integrating milage calculator doesn't allow you to select routes as its not always the route the map decides to be the one you used. More or less miles could have been done due to traffic, knowledge of shortcuts or multiple stops.

Customer support is really good. And the software is very user friendly

Reporting ability is very limited, and had serious issues in the past (which we are still facing now with past credit card transactions). The credit card reports are the most problematic as we can't fully rely on some statuses. Some features are poorly developed, such as ability to disable approver changes to the claimants, ability to add specific fields customized for each client, archived credit cards can still receive transactions upload, etc

I like the ease of use and the mobile app version. This is great for users who are on the go visiting different clients around the world, as you can do your expenses while waiting in airport lounges or literally just as the cashier prints the receipt for you.

Also, I love the credit card API- as you do not have to write out the transactions. Brilliant!

The new dashboard is not customisable currently; nor can I schedule expense reports to be run and emailed to me yet. These features would be really nice to haves.

It is very easy to use for both our claimants and our administrators and has saved us a lot of time now we don't have piles of paper! Our users particularly like the option of using the mobile app when travelling so they can build their claims on the go.
I must mention the Customer Support team who are always extremely helpful and efficient.

Any minor irritations from our users such as receipts not uploading in order and being able to forward an email as a receipt have all been rectified in software updates so there aren't really any cons for us.

Would have met our current needs should they have implemented as promised.

lack of integration with our banking partner.

This software has been a game changes since we implemented it in the business. It has helped scale up with the increase in the number of staff. This was the only software at the time which had the flexibility to have different users in different entities. Some staff membrs have up to three credit cards and also submit cash expenses claims. There is continous development in adding different features and making the overall product more efficient.

The only drawback so far has been the unreliability of the app. It sometimes crashes and a few employees within the company have reported that the receipts they uploaded on the app have been lost.

We liked being able to tailor the design of the divisions (companies) within our account to reflect the expenses policy and mileage set-up of each business unit.

The carbon estimating tool is very blunt - we override this with another solution for reporting purposes

With this program we are having getting the expense reports back from our employees in a timely manner. We like that there is no paper. Also, the approvals are easier, because there is no paper report and receipts to send to the multiple approvers

As a user, approver and administrator, I can't think of a down side to the program. The ease of use and flexibility is a time saver for myself and our claimants

Getting notified when a submission is awaiting approval saves time.

The auto-route generated by mileage submissions can be inaccurate at times

Easy to use with all technology, mobile, laptop and tablet.

Unable to label receipts before uploading, only 2 VAT codes, failed transfers can only be reloaded by support

Personnaly I find that it has made the process of Expense claims for us in Finance more fliud and compliant, we all find the reporting sections very usueful. The actual processing of claims is now much quicker and we feel very much more consitant and reliable.
The support we get if we do get any issues is second to none, thank you

We dont really see any cons as it has helped and improved our Expenses Process greatly , before Web Expenses we had a manuel process which was open to error and lots of duplication.

The ability to have it on your phone and keep up with receipts for your purchases right away.

I proxy for 28 employees and sometimes it can be difficult switching between employees.

easy to use as claimant and approver, great tool to get claims into accounts system, big time saver, support is always very helpful and knowledgeable, account manager very caring, very easy to set up new users

sometimes a bit slow in processing claims. Can be complex / depending on the company structure of course

The most valuable part of webex is that since our users are primarily salesmen and are constantly on the go, there is an app they can use while they are out and about. They can instantly take a picture and upload their receipts, which reduces the risk of losing them. It also allows the users to turn in their reports on time with minimal prodding from me. All I do is send out a notification that their charges are uploaded and when their reports are due back to me. I am also able to run a report to see where the most spend was for the month.

I would prefer when you split an expense between multiple GL accounts that the receipt image would remain with each line item. When I run a report and sort by GL I have to search for the line item (other GL account number) where the receipt stayed to see an image of the receipt. At first glance it appears as if you are missing the image completely.

Easy to use, it allows to include pdf copy of the receives and exchange rates.

It lacks of flexibility as it is not possible moving expenses up/down within the same claim.
This makes it impossible keeping a chronologic order of the receives when it takes time to get one receive/invoice (e.g. emailed by the rent a car or the hotel or you find it in a different folder/wallet, etc.) and you want to stablish a sequence in the expenses as they were made.

In an overall review of the platform, I do believe Webexpenses is a useful and intuitive tool to address some simple processes inside a corporation.
On the claims module, which I use frequently both as a submitter and as approver, the majority of the tasks are simple and intuitive. The lastest visual revamp was also a success.

The "add attendees" method needs a revamp. A feature that makes it possible to create groups of attendees and use that groups in a claim would be great.

Its Simple to Use. The OCR on the Mobile app is great and makes this easy.

The mileage rate is isn't intuitive enough to add 5p per passenger. So we have to create two lines 1 at normal rate and one with the passenger rate. Not a Big Deal but could be simpler.

The ease of use of the programme is what i liked the most, i use it for tracking personal expense each month and find it very straight forward to use.

The only part is the adding receipts, sometimes it's not always clear if they have been added correctly, but generally this isn't a problem.

It is very easy to use, and simple screen layouts make it very intuitive.

It would be nice if we could import transactions directly for more than one group of corporate cards.

It is very easy to use and pretty self explanatory. I also appreciate how quickly the customer service reps get back to you when there is ever an issue with the website or if I need any technical advice/help.

Nothing, I really like this software. The only thing I would suggest to improve would be to make ease of moving into other tabs a little easier as the tab seems to bounce back sometimes. It would also be handy to have a warning when it is about to log you out so you can have chance to stay logged in before being chucked out.

Easy to use and clean interface
All key metrics around expenses such as unsubmitted, submitted, approved, rejected are clearly shown upfront which makes managing your claims easy

The login sometimes is a nightmare. I've personally faced issues with login sometimes and so have my colleagues.
The UI of reporting a claim even though is functional seems a bit outdated and needs a revamp to make it look modern

Great customer service, easy to use and we have quite complicated approval set ups and cost centres. The team was great in helping set this up.

We have a few users have issues attaching certain types of receipts. If the file is not a pdf you have to download the receipt to view which can be cumbersome so better integration of other document readers other then pdf.

Easy to use.
Plenty of guides on how to use the system.
Makes reconciling company credit card statement much simpler.

Sometimes runs slow which can be a nightmare if there are a large number of claims to authorise.
No function to remind employees that they have outstanding credit card items to upload.

The interface is very easy to use, and customer support are quick to respond and helpful on when contacted by phone or by email. The app is great for our employees out on the road.

There are some small bugs to be resolved when processing and some of the reports are a little complicated.