OpenTable Erfahrungen

- einfaches reservieren- übersichtlich mit guten Funktionen- mehr als 50.000 Restaurants

- bisher ist mir noch kein wirklicher Nachteil aufgefallen

Die Software ist absolut einfach zu bedienen und bietet alle notwendigen Features.

Nichts, ich habe bisher keine Nachteile entdeckt.

Schnelles Tisch reservieren möglich und einen Überblick über die Kapazitäten des Restaurants

Speisekarte und Stammdaten der Lokale nicht immer vorhanden oder aktuell

I love how simple and easy to use this software is. It is so quick and you can use it at any time. They let you pick any time and any amount of people and this works for pretty much every restaurant. I also like that the software sends reminder emails and texts to you about your upcoming reservation. There is also an option to add your reservation to your calendar. OpenTable is also very reliable, so you don't need to be nervous about whether or not the restaurant actually received your reservation request, especially because you get a confirmation.

There is nothing that I dislike about this software. I don't really understand what the points are for that you get when you make a reservation. This software is free to use, so I don't really understand why anyone would need the points because it doesn't give you coupons or rewards to use at the restaurants.

From a sales perspective, Open Table is fantastic at making sure we have plotted the proper rooms for private events. It is constantly making suggestions and making sure we're in the right time slots for turning tables. For our FOH manangers, it is very easy to train on which makes it less time consuming in the host training process. Guest center is also a great hub to check reviews, see your seating from an app on your phone and make any changes on the go. Love the pop up function and notes section to make sure our hosts have all the information they need. OTrestaurant.com is also wonderful to make sure we have all the right marketing tools turned on and become available to our guests. It is important that our guests have an ease of use to make a reservation and with the bonus points they receive from booking on open table it is just a plus for us to use the software.

Not a con, but we would love to see Open Table integrate with private dining software to make plotting private events faster.

It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.

It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.

Open table allows you to find a place to eat and make a reservation, quickly and easily. The search is easy to use and fully customizable. You can search which restaurants are available around a particular time. You can also search for a particular restaurant and it will give you times that it is available closest to the time you requested. You can access most restaurants menus right from the app, so if you want to have a look before committing to a place, you can do it right there. It also allows you to invite guests through the app and provides easy integration with your and any guests' calendars. It also sends reminders for your upcoming reservation. If you need to change or cancel a reservation this is also very intuitive and easy to do.

Apparently you earn points while making reservations. It seems to take a long time for these to accumulate even though I eat out a lot, and I'm still not clear on what the points can be redeemed for.

OpenTable has been the industry's leading platform for managing guests and an active shift. OpenTable is compatible with the majority of restaurant point of sale systems which really enhance the amount/ variety of guest information. It makes tracking new and regular guests extremely simple. OpenTable is always improving and expanding its capabilities.

The countless features of OpenTable don't come cheap. It is definitely an investment and often underutilized.

I love how easy it is to book reservations to my favorite restaurants. The UI is just beautiful, and it's so easy to navigate, see what times are available, double check the reservation I made, contact restaurants, read menus, see photos, and even change my reservation. I just love the ease of use.

I least like how, by default, way more data than I knew was being shared with restaurants and marketers. Buried in settings, I figured out how to turn these features off, but I feel like OpenTable is deceptive about how much data is really shared with their business partners, marketers, and restaurants.

This is great system to manage table bookings for a restaurant, with lots of marketing options. Once it's set up, it takes the hassle out of managing bookings and it's easy to also manually add bookings and block off tables. It's also good for CRM. And there's the option to generate reports and extract data for mailing lists.

The set up can be quote tricky, but once it's done, it's super-easy to manage.

Quick online bookings and schedule management.

Sometimes our restaurant or search queries don't work that well. Customers report we don't always show up in their search.

I like open table because it is easy to make online reservations.

I have nothing bad to say, my reservations always go thru okay.

I love how easy this made reserving a table for a large group

not really any cons that I noticed actually

There is so many benifits- ease of use, platform for managing reservations prior to and in the moment, it aids in generating reservations, retaining guests and collecting data. Now that there is a venga connection I’m over the moon!

Honestly the cost per reservation is a little high for small owner operated restaurants but the added benefits are unmatched.

Finally upgraded a lot of options for the software. It's been years and years making suggestions with this company, glad they started to finally implement what industry people needed.

The cost associated with some of the repeat business seems like it's unnecessary, but as long as it's driving business towards me I'm OK with it.

Most everything you can do with this software is very intuitive. Very easy to learn how to do multiple things very quickly and very easy to teach my other employees to do the same. I love how I can run my dining room on a busy weekend night from my tablet and be in complete control of all reservations, walk ins, and call aheads.

Very few issues with this software. If i had to come up with one for the review, i would say that it can be slightly buggy every once in awhile. What i mean is, some settings that i have changed to block tables for reservations or reconfigure the dining room setup can revert to previous settings without my doing. Once in a blue moon, but it is very frustrating when it happens.

My in-laws own a restaurant and I often help them from a technology and operations perspective. They had trouble managing their reservations. They only open for dinner, and they would spend a lot of time every day listening to Voicemail reservations, trying to get parties back on the phone to confirm, and trying to manage cancellations vs. openings with an antiquated system. When I suggested OpenTable I did not realize all of the problems I would be solving for them. OpenTable brings reservation systems into the 21st century, and allows patrons an easy way to make, change, and cancel restaurant reservations with the click of a button. For the restaurant owner or manager, it saves all of the time you use to need for follow-up, and all of the administrative management needed to handle cancellations and book optimal service volume.

There is nothing that I do not like about OpenTable for business. It has brought a lot of value to our team, and has become a major asset that we rely on to book reservations. Patrons are as happy with OpenTable as we have been in the decision to start taking reservations through them.

This is an unbelievably convenient and functional product. I use it to find restaurants easily and reliably when I travel. It's much more convenient than having to call the restaurant. I can make reservations any time of the day and go back-and-forth between restaurants to compare available times. Then, after I finish making my reservation, I could send the information to the other people in my party with just one click. Because of this product, I have tried many new restaurants and in many different areas that I wouldn't have otherwise tried. And, of course, the point system gets me a coupon every so often.

My biggest complaint is with the interface. I use it as an app on my phone mostly and sometimes I have trouble finding what I'm looking for. It works much better on the desktop.

Easy to use
Clear indication of bookings
Easy to make notes for specific bookings
Excellent in time management

Reduced cost from online bookings
More options to indicate where tables are at
Better automatic table allocation

(struggled to find many cons to be honest)

The OpenTable app rewards you for making reservations - something you would likely do anyway! Not only that, but it makes the reservation process that much easier. You simply look up the restaurant, instantly see what days/times are available, and in a few clicks, you have your reservation. As soon as your reservation is completed, you earn points for dining. Once your point balance gets high enough (which doesn't take that long if you dine often), you can exchange those points for dining credits, or use them for discounts on hotels, or on flights booked through Kayak! You can supercharge your point earnings by selecting restaurants that have need dates/times that they would like to fill, often earning you 10x the points you would normally earn on a regular reservation.

The only negative is that not every restaurant is on it. It does have a dominant presence in the industry, so while you may not always find a cafe or coffee shop, a reputable restaurant is usually on the platform.

The best thing about OpenTable is you're able to see who will be coming to your restaurant in advance. I don't necessarily mean each day (although that was great too!), but in the days prior. We were able to staff the restaurant accordingly by how many guests we were expecting. The interface was smooth and reliable on both our end and that of our guests.

There weren't many flaws with OpenTable. We had times when it wasn't updating in real time, but that may have been due to our internet capability.

Convenient, especially with the app on mobile devices. Love the different search options (name of restaurant, location, type of food). Like that there is a reward component.

Missing a tier system! I want to be rewarded to designated as "special" for all my points... not just claim a gift card that I will use and then never see again. There should be a designation that gives frequent restaurant attendees not just point to claim and then disappear, but also to get special seating or VIP treatment in some method. Also, some restaurants do not participate in Open Table... either very private ones or certain locations for chains... inconsistent. Perhaps if Open Table offered benefits beyond the same platform for reservations, more restaurants would participate.

I appreciate that this app has a very high ease of use when you utilize your phone to make reservations. Even using the online app is very user-friendly! One thing that stands out about this product compared to others is that you can select different times for your restaurant reservations; you can actually make the reservation from this product instead of just getting on a wait list or "in line" like other products. I love the follow up e-mails that they send for updates and confirmations as well!

I do wish that the restaurant you are booking would send a confirmation as well, or even that they have seen your entry. I always call JUST to be safe; even though the app sends a confirmation e-mail I like being sure; having the restaurant even send a text to confirm would be useful.

The software itself is very easy to use and intuitively designed. The integration directly into the restaurant POS is extremely helpful, and the compatibility appears to be nearly universal with any system you might be using. They clearly have invested in the product and the user experience, both for the proprietor and the end user.

It doesn't come cheap. The initial start up fees are reasonable in my opinion, but the ongoing fees (per head, per seated customer) add up quickly. This can be tough when your repeat/regulars are using the platform, where you know you are essentially overpaying for their business, but regardless this truly is a necessary tool for any restaurant that wants to compete for business, and customers expect that you have it. There are also not too many other competitors with the same level of integration into POS systems, at least not ones that are able to drive this much volume to the restaurant.

This software makes reserving a seat at a restaurant very simple. The app gives you the ability to select a time slot and the number of seats you want to reserve and then does the rest of the work for you. This saves the user the pain of calling a restaurant, being put on hold, and spending unnecessary time on the phone. I'm sure it is also convenient on the restaurant side as well.

I would like to see additional restaurant locations added to the software here. I don't know if that would require some kind of agreement between the developers and the restaurants involved, but I would like to see some features that would enable reservations at any restaurant the user wanted to visit.