OpenTable Erfahrungen

Online-Buchungen klappen immer, man muss sich keine Sorgen machen dass eine Buchung nicht durchgeht/ als ungültig erfasst wird.
Nutzen wir mit den Kollegen als Gruppe, für Lieferungen und auch privat.
Insbesondere für Personen, die es nicht mögen zu telefonieren/ keine Zeit dafür haben, wirklich sehr vielversprechend und bequem!

Leider machen nicht alle Restaurants mit, aber diesen Abstrich mache ich gerne, weil die Vorteile sehr überwiegen :).

Es kann schnell ein Event bzw ein Tisch von 1 bis Großgruppe geplant werden

Grafische Aufstellung veraltet, kann modernisiert werden

Einfache Handhabung, Bei der Reservierung ist sofort ersichtlich ob es einen Freien Tisch gibt.

Es gibt nichts zu beanstanden. Einfache Handhabung und Toller Bedienkomfort.

- einfaches reservieren- übersichtlich mit guten Funktionen- mehr als 50.000 Restaurants

- bisher ist mir noch kein wirklicher Nachteil aufgefallen

Die Software ist absolut einfach zu bedienen und bietet alle notwendigen Features.

Nichts, ich habe bisher keine Nachteile entdeckt.

Our restaurant name The Dock is used by several other unrelated venues and Opentable users often book with my venue but think they are booking in Florida or Pennsylvania, etc. This is annoying and blocks tables we lose at the last minute.
I have requested that Opentable resolve this simple matter - ASK WHAT LOCATION
the dinner wants. Thank you

$7.50 per booking is expensive.. Customers call and complain to me directly when they book on line and then cancel with short notice and are ANGRY! when we charge what they supposively agreed to pay if they cancel. We lose business and or we make diners angry. The POLICY needs to be MORE OBVIOUS to the diner, they will pay if they CANCEL SHORT NOTICE>

What I liked most about OpenTable was the ability to make reservations at dining locations.

What I liked least about OpenTable was the portion of sales that they take from the restaurants that you reserve tables at.

Control flow of restaurant, pacing, mobile phone app connectivity

The cost was initially enormous, but came way down when renegotiated we were going to switch to tock or other

Being able to manage reservation from anywhere, get data insights and the fact that anybody can quickly learn how to use it.

It is an expensive service, especially for a high volume restaurant.

It’s easy to use and lots of restaurants are on it. Whenever I need to make a reservation, it’s the first place I check.

The only issue I’ve ever had is when trying to redeem dining rewards with a restaurant. Even though I booked a reservation with a restaurant that should have accepted my dining credit, they didn’t take it. However, OpenTable customer service handled the situation quickly and efficiently.

Ability to reserve when needed, providing adequate services.

Not guaranteed seating upon arrival with booking time.

When you find a restaurant on GoogleMap, you can see the book button and link to opentable, it's easy to make a request and reservation, save lots of time to have a booking. (Most of the restaurant still need to call to book)

It will be better if they can provide some discount to book on the app, like the fork application in Europe, so people will be willing to try on different types and new thing.

Customer service is good. Immediate access to reservations.

Build a better Google Mobile Platform ( for Pixel Phones )
Improve the Table availability in shift settings. ( difficult to understand) .
The review should show the reservation

Guest management and seating options, fairly easy to add new tables

There are other services that do more, and cost far less.

Reliability and exposure to guests and clients

I likve evrything no cons

For me, the best bit is being able to book something then easily change the booking. Plans can often change last minute and its always so hard to get through to restaurants during their open hours, and when you do, most times you cant hear! This takes that away and makes it easy to change or cancel with a few clicks. I also like receiving email confirmations/reminders

Weirdly, ive has situations where open table has said that there is no space/reservations available however when I call, I am able to get a booking.

I love how quick and easy it is to schedule a reservation.

Nothing--very easy to create, change or cancel a reservation.

Great and convenient for scheduling reservations, it prevents you from having to speak with staff at an establishment. You can leave notes regarding your reservations and it has the option to place the event on your calendar

Maybe they could add a check in feature once you arrive at the location to notify the establishment that you are there. But overall the product is great

Simple to use features - a lot of popular restaurants seem to have it as well. The best feature in the integration with the calendar you utilize, and the mobile accessibility.

There isn't a feature that is disappointing with OpenTable, but they should try to get contracted with more places to touch as many audiences as possible. There has been instances where I've seen it not available when traveling or with a particular merchant.

I like that it's pretty easy to use however it's crashed on me a couple times while using

It crashes and I've had situations where I couldn't cancel something and go penalized for it.

The application is very easy to use and gives instant awareness of what is available.

Nothing negative about Open Table. I wish all restaurants used it.