Schedulicity Erfahrungen

Quick support
Frees up your time
confirms appointments for you
Notifications
Android & Apple friendly
Ease of use for clients

Cannot set up special booking times for specific clients
Doesn't offer 0 minutes finish time which I feel is important

Both the app and the web interface are very handy and convenient for clients to use to book their own appointments. Plus, on the business side, there are so many features, from just scheduling patients in my own office to reminders by text and email to marketing features.

Patients have told me how easy it is to schedule their appointments, and I love how it helps reduce no-shows by reminding them of their appointments. The best thing is that I can set how much in advance they receive their reminder, so that I can customize when they get notified/reminded. I like the fact that you can automatically send out a thank you to patients after they visit you the first time as well.

The cost for text reminders is less, and it's a great value for the cost of making sure you have patients that walk through the doors remembering their appointments. Highly recommended for anyone who wants to offer your patients the power and control of setting their own appointments online. I am surprised more businesses don't offer this convenience to their clients. It really is empowering to them and convenient, because they don't have to pick up the phone to schedule, modify, or cancel their appointments. Plus, once they are in the system you have their email and phone number, so contacting them is a snap if you ever need to.

A bit clunky when it comes to making appointments show up on a google calendar. Sometimes the app doesn't work as it should. I wish the app would make it easier for the business to manage their side of things, but the app is clearly designed for the customer, and the business owner needs to use the web interface for managing their side of things. No big deal, but it was just a bit confusing at the beginning, when I tried using the app to manage the business side and it wasn't working.

It's simple, easy for simple appointments and reasonably priced. The add-ons too are reasonable. I like the software and the price except for a few inconveniences that, in my pedestrian view, would be rather simple fixes. It's easy to make appointments, add clients, move or reschedule appointments. It allows on-line client initiated booking. All of that is great.

The system doesn't accommodate some pretty simply business structures. If you have a service business that operates in several locations, you have to have separate calendars and separate client lists for each. Or you will have to create pseudo provider names to keep it on one calendar. If you do that, the automatic email messages may send a client in the wrong direction to receive the service. I had that difficulty until I set up the separate calendar. All this being said, I can't find a calendar that is reasonably priced that does the kind of thing I need it to do. I'm a multi-location practitioner and having to maintain separate calendars, one for each site--and consequently separate client lists is frankly time consuming. Some of my clients use both locations. I don't have two businesses, just one.

I like the most about Schedulicity is how happy my clients are that I have this technology and that my phone time is less and I am able to squeeze in another client!

I do not like the view we have from our end when booking clients (non of us do)and the Agenda View for printing off my day sheet. The Agenda View is easy to ready but when you switch to the print the agenda it is in a difference format and difficult to read.The new Advance when clients purchase or want to purchase a promo, we cannot see it in advance unless they have a minimum 45 minute appointment booked and it does not show up in the Agenda View . I schedule in 15 minute intervals. Soo no advance preparation time. I will be a surprise. So not functional enough to use with out a great deal of extra work. I wish there was a way to schedule myself with reminders of things I need to do that would be able to text me, like phone calls outside appointments or when I have to be at a class or event. We need more than one category to be listed ex. Beauty Consultant& Electrolysis at the same time. This is what I do all under 1 roof and one computer program

It functions as advertised. It was fine as far as interface goes

It requires extra expense for text and email services

It was an easy program to manage and for patients to use.

It was lacking some features I needed, such as online scheduling and insurance billing options.

It's intuitive for all of my clients, no matter how tech-savvy or not. Automatic rescheduling and posting sales for time slots that haven't filled. Very intuitive, clean, aesthetic layout. Awesome app makes managing from my phone a breeze. Very affordable pricing and solid free service.

It does seem to be bent toward services wherein payment is rendered after service, rather than before (e.g. salons, spas). There's some limitations for those of us that sell e.g. package services with upfront payment.

Schedulicity is easy to learn and use, seems customizable and adaptable for nearly any industry and allows a client independence in scheduling vs tying up staff time.

I liked that it was cheap but need more functions

it is pretty limited to what you can do. I like notes, uploading, pictures of my clients

Easy to set up and easy for the customer to book, change, and cancel appointments. Provides different price points so as business expands and our account reps increase we can ramp up to a plan that allows more of our Providers (Reps) to use. Also has good features such as email marketing to maintain follow ups with customers.

In some instances it will book an appointment for a given service in a different time slot, even if it is not offered during that time of day. Example, a discount may be given if someone comes in during certain hours. However, if a returning client rebooks the same "discount type" appointment, but at a time of day when the discount is not offered, system will still book it. Slight quirk we've noticed.

Great for clients to use and rebook, and to customize to my own needs in a system

Unable to offer add-ons to services., and there are so many other systems that allow you to do this, and it’s an integral part of my work

There are a few things I really liked about this software. I liked the fact that schedulicity allows clients to book 24 hrs a day and they make sure that the schedule fits tightly. That means that there won't be awkward gaps left in the day which as we know is so frustrating and wastes our time when we can be making money. I also like how the appointments are color coordinated for services. It makes it quick and easy to take a look at the schedule and see what clients are booked for the day. Pop Up offers are also available while clients are booking which is fun and I had not seen this before this software. Also, the monthly cost to use such a helpful software is very reasonable.

What I do not like about the software is that some of my clients had issues with booking online in the past which made me want to switch softwares to something a bit more reliable. Additionally, I think that overall the excitement of the website when booking is just not there. I want clients to feel excited when they book their appointment and the website doesn't really attract that excitement.

The flexibility of this software was my favorite feature. In the massage school, we would keep the names of the therapists anonymous. We were able to move clients at a moment's notice if a student therapist was unable to come to the clinic on their assigned rotation. Clients were always reminded of their appointments without the customary phone calls by the receptionist.

I would like to have had SOAP notes included in the client management portion.

Has good features for online booking, and easy to customize. It was also fairly straight forward to set up and use. I used the trial to determine if it would work for my professional needs, and from a client standpoint it was easy to navigate the online booking, and text reminders were well structured and convenient.

Does not have capability to be used for a health professional who requires confidentiality for client information (now approved by privacy laws). It also does not have am adequate client profile feature, which health professionals would require for their patient's profiles (appropriate fields to enter info such as: DOB, address, health care numbers, health insurance info) Also, no capability for intake forms and SOAP notes.
Really not ideal for anything other than basic online booking. You'll need another program to save all your other patient's data, which renders this almost useless if you're looking for all the features in one bundle.

Ease of use combined with very reasonable price. Great client interface. It's like having a receptionist without having one on my payroll

We can't see all our therapists on the same page because we have a lot of therapists--it makes it harder to see everyone's schedule all at the same time.

It's easy is to use; customer service is gets back you quickly; saves time and it's affordable

I wish my clients could go to their Schedulicity account and pay from there to my office.

Very easy to use and reliable, customer service is over the top awesome, love the convenience of having online booking (for me and my clients)

easy for customers to schedule and keep appts. Beats tracking it manually. Set Allows us to set and enforce scheduling policies

Square transaction rates are HIGH. Ability for one login to schedule multiple attendees to same event needed.

It allows you create a login and be able to pick whatever service you want and whatever time works best with your schedule. In my place, I used it to schedule a hair cut. It allows the company to be able list their services, how long it takes, and be able to schedule it without the hassle of doing it over the phone. I liked the ease of use. If you're in a larger city, I'm sure you'll have a wide variety of services you can schedule.

It's not a very modern website and very bare bones feel. Because it's geared to be for any type of business, it's not flashy. I would be concerned with scheduling with any company I wasn't recommended or didn't know well because you can't tell what's safe and what isn't safe.

It's really simple and as a user its not just tied down to one company. For example, I have several a seminar and a Chirpractic appointment on schedulicity. Schedulicty provides the user the ability to book again, as well as change appointment time if needed. It comes with the standard add to calendar function. Overall, it gets out of the way for you to schedule exactly what you need.

There have been problems I've seen on certain websites where the embed doesn't work

Seems like it would be a good thing but......

I purchase the company this spring. I don't know why customer support is so rare in this day and age. I wanted to change the admin and delete the manager that was let go and no go. I wanted to expand our features and get the rest of the company using the software but when you click learn more nothing. When you click the chat icon, nothing. No phone number and click support big nothing. WTbeep. I will be looking for a different online scheduler. Take your money and run.

Ease of use, navigation within both mobile and desktop views, has all the features needed in a sophisticated appointment software. Is scalable and fits a variety of business models. Integrates well with Square and Stripe POS.

Small feature functionality tweaks needed such as appointment requests vs simply scheduling time. Gift card with Stripe users process could be easier, however integration with Square gift cards is simple.