Volusion Erfahrungen

easy to help customers find what they are looking for

setting up was so very horrid, total pita

Volusion is a very user friendly platform. Our team used it for several years and every member of our team was able to log on, make necessary edits and updates regardless of "tech knowledge".

The support we received was less than stellar. Unfortunately we ran into some template issues and experienced limitations in our shop. There are some developments + enhancements that should be addressed so businesses in the future are able to have additional resources.

This is a very easy to use platform that I was able to learn quickly and has helped me immensely

If you're using multiple items especially in the hundreds plus I would definitely recommend the import export function

Volusion's platform is a mix match of old settings and products. Google searches don't reveal helpful information beyond simple answers. Documentation in google search results is to old salesforce support website that no longer works. Help articles are missing information or steps for how to configure simple items like Google Merchant feeds. Very closed ecosystem with very few vendors. Platform is totally outdated. It "does" work, but I regret having to use it because it already existed for the client.

Feature set is too old. Its like working on a platform that hasn't been updated since the early 2000's.

Continuous uptime, fast & friendly customer service and tons of features to customize your site. I tried the SEO plan to optimize my site and my organic search is up dramatically, well worth every cent.

Can be somewhat daunting to get set up, but you'll get it. UI can be a bit confusing, but the Help Center is really easy to find and get all the answers you need.

Exporting data out and importing it back in is pretty easy, and pretty fast, but that is the only Pro I can think of...

It's not free itself, its a hosted, paid solution. You have very little control of the codebase, which highly interferes with customizations and SEO.

- Ability to input COGS (the price I'm paying a manufacturer/supplier).
- Ability to automate orders to be sent to vendors
- Import/Export functionality works very well
- Provide important features like the ability to setup redirects, edit your robots.txt file, etc.

- Volusion does offer SEO-friendly URLs but the naming convention applied could be cleaner
- Volusion's free website templates are good, but very simple. If you would like a more advanced template their custom development fees are costly

I love everything about Volusion. The software is easy to use and it does everything I need it to do. In my 20+ years in business online I have had a lot of ecommerce carts and nothing even comes close to what Volusion does. Their support is excellent, although at times you do have to wait to speak to customer service, but they always resolve my issues quickly. They have even at times fixed things for me that is not really in their job description. My site was recently redesigned with a new template and it is so much easier to navigate and I have and so many compliments from long time customers. It is hands down the best shopping cart I have used in 20 years. The help files they provide are very helpful and I am able to resolve many issues myself. They are constantly adding new features that make my day to day life easier.

At this time I can only think of one issue that I wish were different. There are a couple reviews from customers that are inaccurate and unfair. In these cases I like to reach out and type a response. The software allows you to do that but you cannot create spaces between what they have typed and what I type. Not only will it not allow me to start a new paragraph, there is zero space between their response and mine. Although I am a perfectionist and wish I could create additional spaces so they can be read easier, it is definitely not a deal breaker for me.

When we had issues, customer service was always easy to reach and super responsive.

I've always been someone who tries to solve my issues myself, before resorting to reaching out for help; but more and more their reference pages have been hit or miss. Many links will take you to a login page, and then tell you that you don't have access. More and more, we're seeing features separated between V1 and V2 accounts, but no guidance as to which account a user has OR how they can upgrade if they want to. Hoping for some help in this regard, I tried to chat with support repeatedly, only to find a loading dialog that never quite gets there. When you cancel the request, it tells you no one was available to help. Giving up, I sent an email to the address provided and have yet to hear back... Prior service experiences taught me to expect more from the Volusion team.

It has built in inventory and purchase orders, so you can get away with just using Shipstation for shipping. If you are selling a small assortment of products on your own site only, this might work for you.

API is an absolute disaster. You can't find an agency to work with the API because it's proprietary, so you're limited to who is already partnered with Volusion. Do not, under any circumstances, use Volusion's native eBay and Amazon integrations. In fact, if you want to list products on a marketplace, it's best to use any other shopping cart. Parent-child products instead of swatch-linked and organized product variations. Inflexible because there are no metafields that you can create. It's either their predefined fields or nothing at all.

I liked that it was easy to set up and get going. The user interface was simple and I was able to teach others to use it quickly.

While there were several small issues with its ability to interact with other services, my primary concern was that the bills just kept skyrocketing. My "usage" was reaching a point I had to find another option because the additional fees each month were astounding. Support was less than helpful of supportive of options to help mitigate the issues. Ultimately I ended up finding another provider.

I liked that it is easy to set up a fast and more or less professional looking ecommerce stores. And then sales follow.

As a customer I felt that they were more about developing their other platform for big companies (mozu) than taking care of updating Volusion. Templated where looking dated, it could not be multilanguages, and I had to pay strong extras to add some basic features. Anycase, it is a good platform, customer service is very attentive and I had good sales results with them.

I liked how the website was connected to the CRM system. Made it easy to go to one place to do everything I needed to do and could really calculate conversions

It was a little difficult to design the website exactly the way we wanted it to be, tho that may have just been my bosses doing.

Volusion keeps our online site ecommerce up to par. Our visitors of our site and customers have a good experience when using our site because of Volusion. When we have had issues, Volusion support has been quick and efficient to resolve any issues.

I'd like to see third party support implementation be more robust. Specifically we use Freshworks for our CSM portal, it would be great to see some type of porting take place of data.

I like Volusion because of how it is set up in the background/Admin area. It is layed out where you can easily find things and keep your website info well organized. I switched to Volusion from Wix, and was able to teach myself how to use it. It allowed for more customizing that Wix did, and the company I work for is currently still using Volusion.

Sometimes I had to go back in and resave something because it didn't seem to take, but that could have very well been on my computer's end and not at the fault of Volusion.

Initially when we got started 10 years ago, Volusion was the only platform that could handle the volume of products and the massive amount of product options we offered.

They have not kept up with the likes of 'Magento' or 'Shopify'. While easier to set up and use than Magento, they don't have the massive amount of available 3rd party custom apps available like Shopify.

Very nuanced. Product options, shipping options, categories, etc. provide many options for customizing your store without the need for 3rd party integrations for added cost.

When issues arise, there is no email support, limited phone support and a live chat window (using Intercom) that just doesn't cut it. When a store goes down or has an issue, it's important to know exactly what the status of that issue is, and a live chat that can sometimes take an hour or more for a reply is insufficient. Also, bandwidth costs are VERY expensive and bills can add up quickly for established stores.

It is easy to set up and get started. You can quickly load products via spread sheets and process orders quickly

It doesn't offer as many integrations as other similar products. Customizing your design is difficult and it is missing some features that would be nice - such as advance reports and coupon functionality.

Features social media integration, very user friendly, advanced shopping cart features. It is affordable and there are no transaction fees. It is also mobile-friendly! Easy to create a professional, custom design. Special themes cost extra, but even the free themes are great!

The customer support and support resources are not the most helpful. Sometimes you have to spend some time digging through the support to find your answer. There are also bandwidth overage fees, so make sure to plan for that.

At first i was excited to hear about volusion, there were compared to shopify.....
who ever made that comparison i wonder if they ever even used either system ????
I did not use volusion for very long because with in the first 20 min of singing up i realized they had nothing i needed, there interrogations were like 4 apps, their customer service was great they did try to help me and followed up with me about what i needed from the site. but they just didnt have what i need. (i sell on multiple platforms) if you are usinsing this for a non ECommerce site,i think this may work for you. I do not recommend this for stores with goods/ selling ect.

I did not like that customer serivice wanted me to tell they what they need to add to their site..
they also said they did have other apps, but they were not online and we could "talk about them"
not a fan of that.