Action1 Erfahrungen

Extremely easy to deploy and to use. Action1 really shines compared to some competitors which are overly complex and opaque to operate. It's quality software--all of us who work in IT are familiar with packages which promise the world but never actually work right--Action is not like that, it works very well from day 1. VERY easy to implement and start using productively right away.

I'd like to see features for a remote task manager, remote service manager, remote event log viewing.

I appreciate the pricing and functionality of this software. It may be basic in comparison to other applications, but it does a good job with hardware inventory and software patch tracking. I also like the remote control ability. Not as robust as some application, but is still very useful.

Remote control could use some enhancements. The option to turn off the request for users to accept the remote control connection. Often can't make the connection to the client. No error message.

Ease of use/deployment - quick, efficient and reliable updating of patches for windows and 3rd party products. Great vulnerability assessments that I can feed back to SLT. Time saved per week is brilliant, and the product will cover its own costs in about 100 hours of time (i.e. not much at all)

Genuinely struggle to think of any downsides. I had to wait all of 2 hours to be approved to run scripts through Action1 - which is a very good security aspect, and the most I can stretch to think of something I don't like. I think it's a brilliant product.

As a sideline MSP, it is great that there are 100 free endpoints to get me going until I can expand my business. It allows me to use high-level tools without the startup cost and expand from there.

Not really a con, but the remote desktop does need some additional features. It is great for basic remote options but other services definitely offer more.

The ability to see software installed across the estate, the vulnerabilities found in that software and present on the endpoints. Action1 can then remediate those found vulnerabilities by updating software to newer versions. The dashboard gives a very easy overview of the issues currently at play and where they sit against the SLA's set.

It would be useful for "executive level" reporting that allows you to see the resolved vulnerabilities over a set time period.

easy of setup and deploy
friendly and very good UI
out of the box great reports
very lightwhegith client
always works

that is possible to uninstall by the user, example eset similar tool the user cannot uninstall.

IT's simplicity in use and dashboard showing the health of client machines.

For my purposes. Could use some enhancements in reports and dashboard.
1) A report that shows duration, time and date connected to client machine(s)
2) Add time and date last online (connected) to endpoint screen.

The cost for small organizations, the ease of use of patch management, the constant strides toward making the product even better, the communication and education offered by the developers.

Some features took some getting used to, some things still have room for improvement.

Made my life much easier. Instead of trying to manage Windows Updates, Device Updates, Inventory Management, and Remote Access it 3 or 4 different apps, this put it all in one place.

Sometimes finding the correct updates in the Update Approval Screen can be a bit tidious

Action1 was very easy to setup and quickly deploy considering how many features it contains. I was able to start patching within minutes. The 3rd party patching feature is exceptional and constantly updated. The devs are clearly always at work and making improvements. They really listen to the constructive feedback we provide.

There's not much I dislike about Action1. However it would be nice if the admins can have a local app where they can deploy custom softwares and also remotely connect to endpoints via the LAN

As an IT manager for a SME company with a limited IT budget, I am always looking for products that really make my life easier. I don't have a large team or the hours required to configure and train on complex implementations.
As my company has grown I found that more and more of my time was being spent on deploying software and patching a growing number of PCs and so I needed a comprehensive product to manage this vital process for me.
Enter Action 1, a product which offers easy implementation and a quick learning curve with an unlimited duration trial . I was instantly intrigued and wondered if it would really be any good. I installed the client and after a brief remote session with Action1's excellent support team to clarify some settings, was up and running on a handful of PCs. The rest is history, I now use this excellent product constantly right across the business to deploy and update my applications to new builds/images and have it set to auto run overnight, twice a week for MS updates.

For companies like mine using MS Azure Active directory, there are a couple of small workarounds required to run the service on the master machine. However these are quick to implement and not really an issue.

The price and ease of use is what I liked most.

I wish the Remote features were faster and it lacks a help desk.

The product is free for up to 100 computers now instead of the previous 50. I can also use it to deploy .exe files with arguments.

Its remote desktop feature is still lacking compared to competitors but it at least offers an option.

Action1 makes it easy. You install the agent on your client PCs and then you can start managing. Very easy to get automated patching and vulnerability management set up.

No iOS compatibility as of June 10th, 2024. Road map says that it is coming though.