Smaily Erfahrungen

The best thing about Smaily is that it's basically free to use. We use it for weekly company newsletters. The customer service is exceptionally fast and helpful!

It doesn't have AI content creation integrated in it. Nowadays AI gives so much more value to apps that if it's not present, it's a big minus.

Customer service and account managers are quick to act and find/offer solutions.

I would like to see more data on our subscribers - unsubscribers (graph) that you could check daily, weekly, yearly, date to date etc. I feel like this should be one of the most important features on any e-mail marketing software. In addition there should be a daily/weekly/monthly/date to date rundown on overlall account health, data etc.

Smaily is easy to use, analytics are very detailed and the staff is easily reachable, especially with critical questions. They are extremely helpful by helping to find fast solutions and by giving helpful tips.

It was a bit complicated at first, however now it's all figured out and everything runs smoothly.

Very easy to use and to learn to use it. Good support team that answers very quickly. Easy to create segments and to track results.

Bit difficult to implement everything we want in html.

Smaily is a platform anyone can start using and become quite pro at it in no time. I have introduced Smaily to many of my marketing teams and each time result is same - we switch to Smaily permanently. Easy to use,

Platform is limited in A/B testing possibilites.

Using Smaily is really easy and intuitive. You have everything for the price and even more. Everything works really well and the easiest is to use the drag and drop email template editor.

Maybe the campaign statistics reporting could be enhanced and it would be really nice if there were suggestions for improvement in the A/B testing analytics.

WYSIWYG editor and customer support stands out the most. With Smaily you can design your e-mail templates without any major restrictions from scratch – it's fast, easy to use and responsive.

While the software is definitely on a par with competitors, then some features could be slightly improved e.g. displaying e-mails on different devices and screens more consistently (it would help a lot if there was a built-in thorough preview mode for that when designing e-mail templates) or more in-depth and user-friendly subscriber, list & audience management.

Smaily helps me to send out newsletters that are designed in a way that I need according to my target groups (easy to switch colours, layout etc) and I can easily access statistsics of every newsletter. And there are many options I haven't yet even used!

There's nothing too difficult, but sometimes I could use the possibility to take more data out from the newsletters.

I think it is amazing how customer-oriented they are in their support team.

It is not always intuitive to figure the solutions, so lot of asking and investigating.

The product is very easy to use and great value for money! Customer support is very helpful and replies quickly.

I would like a more convenient segmentation system.

It is easy to use. There have been no problems

Everything is alright. Cooperation is going well

I found Smaily a good price quality ratio for my needs and recommend especially to those who want to have emails and automations done fast and simply comprehensible - the ease of use is fantastic.Secondly the customer support is insanely good, live help on site and the team really makes the effort to have all concerns and problems solved fast. Integration was easy.We do not have complex needs, so we really value the clarity and ease Smaily offers, everything can be learned quick, and work done fast.

We do not have complex needs, so nothing really lacked for us.

In is easy to use and often it is free of charge

For me contacts management is difficult and filters are difficult

It is easy to use, beautiful templates and the price is excellent compering to the similar one. We always get helt from customer service. 5 stars!

There is no UNDO button, need it very much!

Easy to use. Friendly and fast support & sales team.

Customatization for e-shops is missing (eg. drag&drop product pictures or content from [SENSITIVE CONTENT]..)

The whole logic of the campaigns is very simple. Creating a newsletter is extremely logical, everything in the template editor is easy to understand. There are enough opportunities in automation to create even the most complex sales tunnels. It is very good that it is possible to create landing pages, which can then be combined with automation.

In fact, everything seems to be enough for a small business. Maybe working with contacts could be a little easier.

Easy to use, good and fast customer support

Can't point out anything specific - in general everything is ok

Super easy!
In Estonian!
Great support!
Reasonable price!

Unable to post videos and other moving files.

Very easy to use. Everything essential that I need is there and the customer support is very good.

More opportunities to customize our template etc.

Easy Integration and clear documentation.

Initial problems solved over time, don't have any dislikes backlog atm

The designing and layout of my newsletters are great. Also the statistics per every email adress and newsletter sent.

It is very hard to systemise email lists in categories and through excel. I wish that part was easier.

Easy to use and understand. Very easy to learn.

Function together with PrestShop - hoping for better cooperation

It is very easy to use and has a logical build-up. And I would also like to give credit to their customer support cause they always help when it's needed.

There is always room for improvement. When you want to crop a picture on a template, it does not work or it takes for ever for the system to think about it. So I have to crop the pictures beforehand, upload and then try if it fits better or not.

Templates are good: looking good and easy to edit. Easy to send.

The only thing a bit tricky is adding contacts, but if you manage it once it gets easier.