EZ Texting Erfahrungen

I have used this software before at my previous job, and when the opportunity came up at my current employer to use a text service for our marketing efforts EZTexting was my first choice. This software is extremely intuitive; you are able to communicate with thousands of people as personally and as you would one to one with your closest friends on your cell phone.

I honestly don't have anything negative to say about EZTexting - I love the service!

It’s great for most things we need for a texting application. We send out reminders for lunches and events and also invites for training classes we have.

We add a key word and have it set up to auto reply back to texts we send out for training with links to being able to download the volunteer application ahead of training, etc.

EZ Texting works great for these things and we use them often!!

The thing I do not like is the difficulty to follow a conversation or to see when someone replies back to a text message for a training class. It can be done but it’s not very easy.

Also, we have previously tried using another program for our departments since you can make (and see) small groups or teams. That program changed their structuring and we have been looking for something to replace it. EZ Texting does not have the same structure but we sure wish they did.

We actually need a smaller package - we don’t use 1,000 texts a month so we overpay for what we actually need.

I love everything about Ez Texting accept 2 things i will describe in "I don`t like section"

-Price is high compare to other platforms...and agree to pay this price if my messages will be delivered, but...
-Bounce rate-50%, 60%, even if i know that those numbers are valid, because we are doing phone calls to our customers and communicate with them often (gym members). Those bad delivery rates company started to receive starting from November 2021.

The ease of use, the value, and options that EZ Texting offered.

I gave the value a 3; but only because the credits are use it or lose it.... Many months, I didn't have a need for the credits and other months I sure could have used more that I was allowed during a month... my contacting varies widely from month to month.

We use this software as a daily safety text. We are a non profit that cleans trash out of the river. Are job is very dangerous always being on water in boats and on barges. Safety is our number one focus. The texts help a lot as a daily reminder

So far I haven’t run into many problems?

At the time the price was right and it had the features I needed for a little project I was doing.

Adding Keywords are expensive and their forms are clunky. They also have horrible integration with infusionsoft.

I am about 3 months into an annual contract I will not renew the contract. If I could get even a partial refund I would get out now. There are simply better products out there with a lower price point.

I like the ease of sending a quick communication to all my agents in a split second. People respond snd our message gets out! Like the app also.

Sometimes there are delays with the sending so once it does out, the message is no longer relevant.

Not a great setup for reoccurring messages.

Before I signed up with EZ Texting I was struggling to keep up calling my customers to remind them about their Payment due dates. And many times they wouldn't answer or wouldn't have a voicemail set up. When I started asking my customers their preferred method of contact most answered they preferred text messages. So EZ Texting save me time and helps me keep in touch with my customers without missing a date.

I cannot filter the Recurring texts. I would be easier for me to have the option to filter texts already programmed to avoid duplicates.

I love the ease of use of the interface, importing mass contacts, and the ability to export bounced messages.

I wish the platform made it a little more intuitive to add a new solo contact with additional information while composing a message. For example, when I type a new phone number, I'd like it to prompt me for the person's name and other information right from within the compose window.

It’s easy to use. Can track the data and useful for my business

Not much customer support, need to offer training videos

Easy to use. Works great. Support is great.

The software is great. No problem when using.

EZ Text makes it very easy to upload contacts, either individually or in large groups. Easily storable and setting up texts is a breeze.

The only downside is when you go to search historic texts, you can't filter to find a specific text which is a bit annoying.

Integration-uploading all my customers accounts from an excel file was easy. I love the template features and have started using my own QR code.

My only complaint is that when I got to start a new message (1 on 1), and I start typing the contacts name it will pull up everyone but that contact whether I capitalize their name or not. I always check if its spelled right and although it is it does not populate them. I have to copy their phone number then paste it into the contact bar then boom, their name pops up.

We use this for mass communication with our agents about events, meetings, upcoming reminders, etc. It helps keep everyone on the same page.

It seems to nickel and dime you, you run out of texts quickly when you have a large group of agents you're communicating with. For that reason, we decreased our use because we didn't want to pay to go to the next upgrade.

It was a rock solid performer and NEVER dropped any messages. We used a texting service that we found out the hard way dropped inbound texts whenever it became stressed. This was not the case with EZ Texting which has been solid as a rock in delivering messages.

It was not able to send follow-up messages linked to the original message.

This software has made it so easy to send out marketing texts. The price of this product is worth every penny.

EZ Texting doesn't have a lot of bells and whistles, so if this is what you are looking for this is probably not the product. However, for quick and easy this is great.

We used this product for a client of ours in the home remodeling niche for seniors. This product allowed us to text our potential customers automatically without having individually send messaging. Was used mostly for prospecting purposes.

Integrating this product with our existing CRM was a bit tougher than expected. Not impossible--but certainly not the easiest.

I can do everything on my own without having to have someone else manage or handle. It is a really great way to connect.

Honestly I don't have really any negative feedback. Easy to reach customer service when I need to so all around pretty happy customer.

You simply cannot find an easier system to use to send your texts. This is super easy from beginning to end.

The reporting features leaves a little to be desired.

Easy to use on phone, tablet or PC. Easy to send out texts on the fly.

I would like to use at least 2 graphics within a text.