Detrack Erfahrungen
Gesamtbewertung
Filtern nach
Untern. Größe
84 Bewertungen
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Lösung für mein Unternehmen!
Bewertet am 1.5.2023
Ich konnte bisher unsere Fahrern nicht zu 100% glauben wo sie stecken ob Sie im Stau sind oder auf...
Ich konnte bisher unsere Fahrern nicht zu 100% glauben wo sie stecken ob Sie im Stau sind oder auf einer Autobahn. Mit Detrack habe ich die volle Kontrolle über unsere Fahrer.
Vorteile
ich bin mit Detrack bisher nur positiv überrascht. Zeit ist wichtig für uns deshalb arbeiten wir mit Detrack die Vorbereitung von Versanddaten, der sofortigen POD-Lieferung an Kunden sind einfach abrufbar. Ich kann sehen wo sich unser Fahrer aufhaltet. Ich kann Detrack nur weiterempfehlen.
Nachteile
Bisher habe ich keine Negativen Punkte gefunden. Ich denke das es auch nichts Negatives gibt.
Antwort von Detrack Systems
Thank you so much for this wonderful review :)
We truly hope that you continue to enjoy all the benefits that Detrack brings to your business.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Excellent Software
Bewertet am 28.5.2020
wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us...
wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!
Vorteile
The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.
Nachteile
It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful
Antwort von Detrack Systems
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are extremely pleased to hear you've been able to teach 20 new drivers how to use Detrack with ease.
Our mission is also to provide businesses around the world access to both innovative and affordable technology to power their last mile deliveries, so we take extreme pride being able to present you a cost-effective solution that's reliable, scalable, and seamless to implement.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the positive review, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Good Transportation Management
Bewertet am 27.6.2024
I think overall it is decent. There are a couple of nuances like two orders with the same number...
I think overall it is decent. There are a couple of nuances like two orders with the same number not being flagged and being able to see email log as well that could be improved but overall this software gets it done!
Vorteile
The ability to upload and change information provided to a drivers handheld in almost real time.
Nachteile
May seem trivial but not seeing the order of deliveries on the main screen when you have to move one around.
Antwort von Detrack Systems
Thank you for your review, Craig. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Overall Happiness
Bewertet am 7.8.2024
Customer service has been wonderful. Time management and accountability of team has improved our...
Customer service has been wonderful. Time management and accountability of team has improved our business professionalism.
Vorteile
Time management and accountability of team
Nachteile
The shortages + loss of map live tracking from our warehouse + driver.
Antwort von Detrack Systems
Thank you, Liz, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Customers love it
Bewertet am 27.6.2024
Vorteile
Live tracking
Client Portal
Live etas
Automatic pods emailed
Nachteile
Online portal should show less information to customers
Antwort von Detrack Systems
Thank you so much, Brett, for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.
- Branche: Einzelhandel
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great Live tracking app
Bewertet am 27.6.2024
Vorteile
Easy to use app, very user-friendly and efficient.
Nachteile
Does not do smart routes at the moment, hopefully this feature can be introduced even if at extra cost so we don't have to jump on a different system to do the routes.
Antwort von Detrack Systems
Thank you, Madat, for posting your positive review! We invite you to reach out to our team for any assistance with Detrack's routing features at https://www.detrack.com/get-in-touch-with-us/.
- Branche: Druck
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Delivery tracking
Bewertet am 29.7.2024
Vorteile
Ease of use, easy to set up.
real time delivery updates.
proof of delivery
Nachteile
nothing
Antwort von Detrack Systems
Thank you for the great review, Neil! We appreciate your loyalty and continued trust in us. Our entire team here at Detrack works hard to deserve your loyalty.
- Branche: Einzelhandel
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Head of Innovation & Software Development
Bewertet am 6.9.2024
Vorteile
Support team & responsiveness
One stop solution for delivery
Nachteile
NA - I don't see anything which i can mention on this
Antwort von Detrack Systems
Thank you, Farhaan for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided in a timely manner.
- Branche: Computer-Hardware
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Detrack - CMF
Bewertet am 9.10.2024
We have never had issues with our deliveries
We have never had issues with our deliveries
Vorteile
Tracking deliveries and creating routes for drivers. Updating drivers trips in real time and tracking drivers progress
Nachteile
that you cannot do vehicle inspection reports and also map high-risk areas.
Antwort von Detrack Systems
Thank you for your review, Jaen. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
User Friendly
Bewertet am 29.7.2024
Vorteile
Detrack has been really good to use for our logistics team to book collections and deliveries. It's very User friendly and easy to navigate it's dashboard.
Nachteile
I found the GPS Tracking not as good as the other one we use as its via the phone only.
Antwort von Detrack Systems
Thank you for your review, Jen! We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
FANTASTIC SYSTEM
Bewertet am 26.6.2024
FANTASTIC. Transparent. On point, very fast, realtime updates and integration is seamless to our...
FANTASTIC. Transparent. On point, very fast, realtime updates and integration is seamless to our customer's systems.
Vorteile
Centralised system with all the features needed to run a courier service company.
Nachteile
NOTHING. Absolutely love the system. Have had no problems with detrack and all the reports and PODs are very accurate.
Antwort von Detrack Systems
Hi Geoffrey, thank you so much for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Good but needs some improvements
Bewertet am 17.7.2024
For the price it's good. Love the help on onboarding so far.
For the price it's good. Love the help on onboarding so far.
Vorteile
Easy setup. Responsive and helpful onboarding team. Affordable to start with a small fleet.
Nachteile
Collection is a secondary feature as compared to Delivery. Makes things confusing sometimes. Reports formatting don't quite make sense. The 2 week trial is not enough to onboard anything so have to pay to setup.
Antwort von Detrack Systems
Thank you for your review, Yen-Lyng. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Branche: Druck
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
DeTrack for the Win
Bewertet am 16.5.2024
Overall very happy. The options we added have greatly enhanced our delivery and pickup overview.
Overall very happy. The options we added have greatly enhanced our delivery and pickup overview.
Vorteile
Proof of Delivery, Ease of adding jobs.
Nachteile
Should be able to arrange jobs on screen for order you wish delivered. Drag to position.
Should have the option to see both pickup and delivery at same time.
Should be able to permanently update client without having to go to accounts. Add phone or specific detail.
Antwort von Detrack Systems
Great to hear you are enjoying Detrack David. We will take your suggestions onboard.
Love the shoutout - DeTrack for the Win!
- Branche: Landwirtschaft
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Supports advanced requirements & support is awesome
Bewertet am 8.4.2020
Excellent
Excellent
Vorteile
I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.
Nachteile
There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.
In Betracht gezogene Alternativen
Route4MeGründe für den Wechsel zu Detrack
Flexibility, value for money, great support, transparent pricingAntwort von Detrack Systems
Hey, Nevra!
Thank you much for your kind, encouraging words. As always, our support team will do their best to solve any issue you're facing (regardless of the plan you're on), as our goal is for ALL Detrack users to have the best, seamless experience possible using our solution.
As we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the positive review, Nevra!
- Branche: Computer-Hardware
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Fast efficiant delivery management system
Bewertet am 29.7.2024
Works like a charm and happy to use it for our office
Works like a charm and happy to use it for our office
Vorteile
Ease of setup to get up and running and delegate rights. Also easy to swap driver phone.
Nachteile
The annual subscription costs are bit high for single delivery van
Antwort von Detrack Systems
Thank you, Carlo, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Branche: Druck
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Discount to be provided
Bewertet am 29.7.2024
Service exceptionally good, no major issues
Service exceptionally good, no major issues
Vorteile
Automation and most definitely the Notifications section from this software
Nachteile
The fact that we are being charged more for the Route option
Antwort von Detrack Systems
Thank you so much, Jo-Anne, for your five-star review. We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Detrack delivery system for a florist
Bewertet am 27.6.2024
Great experience, I even recommended this to other florists in the industry
Great experience, I even recommended this to other florists in the industry
Vorteile
Ease of use, ability to provide evidence of delivery.
Nachteile
None, it has been working for a few years with no dramas
Antwort von Detrack Systems
Thank you, Wayne, for the positive review! We’re glad to hear that you were satisfied with your experience at Detrack and we'll continue to serve the best for our customers.
- Branche: Computer-Hardware
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
So far so good
Bewertet am 11.7.2024
Vorteile
We use Detrack and have one driver. We use it daily to receive electronic signatures for deliveries.
Nachteile
It does not save addresses very easily.
Antwort von Detrack Systems
Thank you for your review, David. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Branche: Konsumgüter
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Detrack Delivery App
Bewertet am 30.6.2024
had some issues to start, but all resolved
had some issues to start, but all resolved
Vorteile
Simple, intuitive, easy to use... but with great features
Nachteile
Would love to be able to integrate my customer pricing
Antwort von Detrack Systems
Hi Brad, thank you for your review. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Nice app for delivery
Bewertet am 19.7.2024
Vorteile
The driver app is easy to use
Very helpful customer support
Nachteile
If there is an app for admin use will be perfect.
- Branche: Bau
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Rollout of Detrack
Bewertet am 16.5.2024
Very good. Highly recommend. Perfect for low cost proof of concept.
Very good. Highly recommend. Perfect for low cost proof of concept.
Vorteile
Ease of rollout. Cost. Functionality. Customer support is very good and helpful.
Nachteile
Need for use of 3rd party text sms service.
Antwort von Detrack Systems
Thank you for the great review, David! We’re glad to hear that you were satisfied with your experience.
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great App to start off with.
Bewertet am 4.8.2021
have been using it for the past years. overall is very gd and appreciate my friend for recommending...
have been using it for the past years. overall is very gd and appreciate my friend for recommending me this powerful app.
Vorteile
Ease of usage and real time tracking of product. Proof of delivery is almost as immediate. call and sms fuction is wonderfully in place.
Nachteile
Unable to preview driver past route once driver offline.
Antwort von Detrack Systems
Hey Garfield,
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to use. We're also pleased to hear that you find our instantly generated E-PODs and notification features very useful.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, Garfield.
- Branche: Rechtsberatung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Detrack provides all that we need for our deliveries
Bewertet am 26.7.2021
Vorteile
Easy to use, works well with our website. Useful features like map view and bulk updating deliveries are frequently used
Nachteile
Sometimes it takes a short while to refresh but does so frequently enough
Antwort von Detrack Systems
Hey Bruce!
Thank you so much for your encouraging words.
As Detrack is designed with the ability to be seamlessly integrated with any current delivery process, we're glad to hear our solution works well with your website. We're also glad to know that our features like map view and bulk updating deliveries are frequently used.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, Bruce.
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Very easy application
Bewertet am 4.8.2021
Before Detrack we plan the routes on paper and was a mess. With Detrack we have productive and...
Before Detrack we plan the routes on paper and was a mess. With Detrack we have productive and clean delivery planning i reporting for every single delivery.
Vorteile
The driver app is very useful. The admin panel is very good. Very easy and convenient delivery management. Delivery proof with images and geo tagging. Easy API configuration with our EPR software. Very easy configuration for SMS notification.
Nachteile
GPS history on vehicles is missing. Group deliveries and organizing with which comes first and second and etc. is missing.
Antwort von Detrack Systems
Hey Bojan,
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are glad to hear our solution is helping make delivery management very easy and convenient for you. We're also pleased to hear that you can seamlessly integrate Detrack with your current ERP software.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, Bojan.
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
The Swiftest Response Team - Team Detrack!
Bewertet am 14.4.2020
For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I...
For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I can say for sure Detrack has nailed it! Their product team is the most responsive team I've ever dealt with. Any issues I've put across are all marvelously and swiftly resolved! This helps my company in being able to have a competitive edge in the market. Thank you, Team Detrack! And keep it up!
Vorteile
Tracking visibility, ease of use, intuitive.
Nachteile
Auto-billing, real-time vehicle tracking, more reports needed.
Antwort von Detrack Systems
Hey Mei Lin,
Thank you so much for the encouraging words!
We do our best to go beyond simply answering a user's enquiry, but rather put ourselves in their shoes so we can proactively identify the concerns in their Detrack experience - and reduce the chances of such occurrences.
Detrack's mission has always been to provide businesses around the world instant access to the most innovative and affordable technology to power their last mile deliveries.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
