Udio Erfahrungen

It makes a completed process manageable. The onboarding is superb with all the assistance needed to tailor this product to our specific needs.

Initially it is a challenge working out the most effective ways of using the system because there are multiple options in order to cover multiple scenarios. Undio is, of course, aware and open about this and more than compensate with real in-person support

we find Udio easy to teach our staff, we use the direct debit facility for our customers which is easy. I use the bulk email and the reports are great.

not much. sometimes our staff enter a new swimmer that is already in the system so maybe it could flag if you start to enter someone already entered?

Quick response time from customer support

Not understanding the various class cancellation options.

The biggest pro for me has been the local support, in the same time zone. The support has been fantastic so far. Not more staying up until 10pm just to speak to someone from the company (this was the case with the last software I was using).
I generally get an answer within a day and this is either by way of a video specifically answering my questions or a zoom catch up. Amazing!

There’s not much bad to say… I am definitely looking forward to the app when it arrives.

-The customer portal. It is great for parents to view everything about their child through the portal. (Looking at bookings, managing their makeups, tracking their progress, downloading their certificates, paying their invoices). Love how it has the panel showing the recent posts on our social media page as well. Very well thought out.

-Overall usability of the software, easy to navigate and well structured.

-There has also been a few changes made to work for our business model and it has helped save us a lot of time. Some of it includes the Permanent/replacement in coaches and bulk move.

-The time consuming process of having to create a new class and moving the students over when the students are ready for the next level. Understand how it would work for a business with many class options for students to move into but in our case, where spaces are limited and coaches work towards advancing the whole class, doesn't work too well.

-Not being able to do a one-time reconciliation for payments on the same billing account . Parents pay a consolidated amount for their invoices via Bank Transfer and having to manually reconcile the invoices individually takes a lot of time and productivity is compromised.

-Credits being applied to a facility instead of the billing account.

-Not being able to utilise temporary vouchers (makeup vouchers) or move day and time across different outlets.

What I liked the most about Udio is it's user friendly interface making every tasks such as chapter scheduling, tracking bookings, payment procedures and many more, easier and doable. Theres features are very flexible and I can cancel my booking anytime.

We have enjoyed using this software and didn't know face any cons while using.

interface de paiement claire et tableau de bord connectable

chargement lent et personnalisable sur deux appareils pour un service approprié

In order to automate fee collections and invoice generation, Udio seamlessly integrates with payment gateways. This removes the need for manual payment processing and lowers the possibility of late payments.

For some businesses, Udio's pricing structure may not be clear and can be complicated.

How easy it is to use, Also show customers how to use. Much easier and friendlier than Links.

No App and we need to be able to delete Peoples profiles. E.g, a customer may put their child's name 10 times. Being able to delete 9 of them. it would help hugely.

Udio is an effective tool for our business to run efficiently and professionally, giving staff the flexibilty to perform multiple tasks at once and create instant changes which allows for better communication with our customers, as well as giving customers the chance to perform many functions themselves as well.

While Udio is very efficient for the regular booking process, which is the main part of our business, there are a few functions which take too many steps to complete the booking process for the not so regular sessions

Very easy to use software. Everything is in one place and can access all relevant information. Management side of things is great and always finding new ways to increase efficiency

Sometimes when an update occurs, the ‘confirm’ button switches sides and for some bookings it is on the left but others on the right. I feel as though all ‘confirm’ buttons should be on the same side to avoid mistakes

The ease to manage, create and change lesson times in accordance to need.

Being able to view the average class students have had in a particular class as an overview.

This is an easy system to learn & use. It assists with maintaining relevant class numbers & advises staff of their class lists

Not a lot. It can be slow in loading sometimes.

Udio is an intuitive system that all our staff find easy to use. The excellent reporting functions allow the team to manage 15 swim schools from 1 central location. I can view our bookings, cancellation, class occupancy, takings and outstanding fees, just to name a few, from the reporting suite. All the reports can be exported to excel, making adding the figures to our financial reports easy.

We would like an udio app, this would improve customer to access the udio portal. I do believe this is currently in the development pipe works, so looking forward to seeing it.

Product is user friendly and easy to navigate.

More report tools: E.g: Duplicate account report, Teams reporting tool, ability to adjust invoice part way through the month ( instead of crediting account)

The ability for customers to make bookings themselves and track their children's progress.
Each term we run a swim carnival. Being able to record swimmers times on their accounts have made it easy for us to compare their results and set specific goals.

Changing class levels - When a full class moves up it would be great if you could just change the level. Understand that this may be difficult with the achievement programming.

Check-in drop down bar - Once swimmers have been checked in would be great for them to disappear to minimise scrolling as the afternoon goes on.

I love how straight forward Udio is. It's so easy to teach people to use it because of the simple and straight forward design. It is efficient and has lots of ways to find what you need, whether you are showing a staff member or customer, as both of them have different needs. I especially like the calendar layout as I am a visual learner and this helps me prepare for the day. The check-in screens make it easy for customers to check-in to their lessons and saves us a lot of admin. Similarly with the parent portal, we encourage parents to do everything themselves online. They are also great with their communication and customer support.

The waitlist is the only area we would like to see an improvement on. Once you put a person on the waitlist, there is no way to edit this if they need a different level or time. If you delete them, they go the bottom of the list. This is hard to manage when our waitlist is around 300 students.